user-driven innovation models in public services

New patterns of innovation in public eServices David Osimo, Clara Centeno, Jean Claude Burgelman Institute for Prospective Technological Studies European Commission - Joint Research Centre The views expressed in the presentation are those of the authors and do not represent the official position of the EC

Outline ,[object Object],[object Object],[object Object]

The context: innovation in public services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The e-ruptive growth of user-driven applications 70 M blogs, doubling every 6 months YouTube traffic: 100M views/day Wikipedia: 2M articles Source: Technorati, Alexa, Wikipedia , Cachelogic Peer-to-peer largest source of IP traffic

Innovation patterns of web 2.0 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

2. How do such innovation patterns apply to public services? Analysis of selected cases

Private business innovating public services: GoogleTransit ,[object Object],[object Object],[object Object],[object Object]

Civil society: MySociety.org ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Citizen-created services: ChicagoCrime:org ,[object Object],[object Object],[object Object]

Gapminder: making public data meaningful ,[object Object],[object Object],[object Object]

UK: a doctor innovating the NHS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

eGov barcamp New Zealand ,[object Object],[object Object],[object Object]

What is new for public eServices? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

BUT: ,[object Object],[object Object],[object Object],[object Object],Need to re-define institutional arrangements, e.g. on reuse of public data: ,[object Object],[object Object],[object Object],[object Object]

A new techno-economic paradigm? ,[object Object],[object Object],[object Object],[object Object],[object Object],take-up time Source: Perez

Innovation 2.0 in public-services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Innovation in public services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Regulating market distorsions ,[object Object],[object Object],[object Object],[object Object],[object Object]

The UTAH national parks ,[object Object],[object Object]

UK www.directionlessgov.com “ Directionlessgov.com is the result of a small effort by members of the Democracy.org.uk Collective. We got so fed up with the general uselessness of the multi-million pound shambles otherwise known as the Direct.gov.uk portal, that we decided to build something better in under an hour. Sadly, we ran catastrophically behind schedule, but we still finished before lunch.” ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],Japan: Promoting participation Source: complexity and social networks blog at Harvard University http://www.iq.harvard.edu/blog/netgov/ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2002/2003 2004

user-driven innovation models in public services

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