A neW concept of pubLic administration based on citizen co-created mobile urban services
WeLive – A new concept of pubLic
administration based on citizen
co-created mobile urban services
Smart Cities & Communities
Achieving Smart Urban Growth
Manchester (UK), 22nd March 2017
Dr. Dejan Drajic DunavNET

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2WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services08/08/2017
Why WeLive?

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3WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Why WeLive? (I)
08/08/2017
Challenge #1
Current public services are built following an administration-
centric approach which drives into a low usage of those
services.
Need #1
Need to move towards a
more open model of
design, production and
delivery of public services
Need #2
Fostering the collaboration
between citizens,
entrepreneurs and public
administrations

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4WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Why WeLive? (II)
08/08/2017
Challenge #2
PAs are facing key socioeconomic challenges such as
demographic change, employment, mobility, environment…
plus the squeeze on public finances
Need #1
Need for the modernisation
of PA to maximize the
public service delivered and
local economy
Need #2
Citizens want to transit
from mere consumers of
public services to providers
of those services
Citizens expectations in terms of burden reduction, efficiency
and personalisation are growing…

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5WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Why WeLive? (III)
08/08/2017
Challenge #3
Cities and territories should be transformed into hubs of
welfare, innovation and economic growth giving place to
Smarter Cities or territories.
Need #1
Need to make a more
efficient management of
resources and be reactive
to socio-economic needs of
their stakeholders
Need #2
Empowerment of
stakeholders is necessary
by incentiving them to take
a more active role
Public-private partnerships and contribution of citizens have to
be fostered to give place a sustainable model of government

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6WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services08/08/2017
What WeLive proposes and how…

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7WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
WeLive proposes…
08/08/2017
Transform the current e-government approach into…
WeLive Open and Collaborative Government Solution = We-
government + t-government + I-government + m-government
We-
All stakeholders
are treated as
peers and
prosumers
t-
Providing
Technology tools
to create public
value
l-
To do more with
less by involving
other players
m-
Utilisation of
mobile tech. for
public services
delivery

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8WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
How? (I)
08/08/2017
A novel We-Government ecosystem of tools (Live) that is
easily deployable in different PA and which promotes co-
innovation and co-creation of personalised public services
through public-private partnerships and the
empowerment of all stakeholders to actively take part in
the value-chain of a municipality or a territory
Open Data Open Services Open Innovation

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9WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
How? (II)
08/08/2017
Stakeholder Collaboration + Public-private Partnership 
IDEAS >> APPLICATIONS >> MARKETPLACE
WeLive offers tools to transform the needs into ideas
Tools to select the best Ideas and create the B. Blocks
A way to compose the Building Blocks into mass market
Applications which can be exploited through the
marketplace

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10WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services08/08/2017
Project Impact & Results

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11WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Project Impact and Results (I)
08/08/2017
A number of tools have been tailored in order to meet the
objectives. A set of Building blocks, datasets and Public
Service Applications will be carried out through the
WeLive Framework

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12WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Project Impact and Results (II)
08/08/2017
Two-phase pilots in 3 cities and 1 region across Europe.
First pilot phase July-December 2016, second pilot phase
April-December 2017 involves a number of Stakeholders
groups (i.e. Citizens, Public Bodies, Companies, Academics):
• Bilbao (ES)
• Trento (IT)
• Novi Sad (SR)
• Region of Helsinki-Uusimaa (FI)
Exploitable assets currently identified include a number of
Public Service Applications for each pilot city

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13WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services08/08/2017
Key aspects of WeLive

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14WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Key Aspects
08/08/2017
Area of open Data
WeLive provides an open data
toolset which eases to capture,
transform, adapt, link, store,
publish and search for data.
Area of open Services
WeLive provides an open
services framework based on B.
blocks and app templates. These
will be easily combined to give
place to new services
Area of open Innovation
WeLive focuses on how to pass
from innovation to adoption, by
democratizing the creation
process through the Open
Innovation Area and
Marketplace tools.
Area of User-centric Services
WeLive enables personalization
of public service apps based on
user profile and context through
the Citizen Data Vault, Visual
composer and WeLive decision
engine element.

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15WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Service co-creation and innovation approach in
WeLive (I)
08/08/2017
Co- experience
Co- definition
Co- development
Co- delivery
Inspire and
involve
Idea
generation
Evaluation
and selectionRefinement
Implementation
Monitoring

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16WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Service co-creation and innovation approach in
WeLive (II)
08/08/2017
Phase 1: co-experience
Inspire and involve: Allows citizens and companies to
point out needs reports to Public Authorities; Public
Authorities to launch call for ideas (i.e. challenges)
Phase 2: co-definition
Idea Generation/Elaboration: Allows citizens and
companies to co-define and elaborate ideas that respond
to challenges, participation and engagement of citizens is
promoted by reputation score
Evaluation and selection: Allows Public Authorities to
evaluate and select the best ideas

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17WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Service co-creation and innovation approach in
WeLive (III)
08/08/2017
Phase 3: co-development
Refinement: Allows the owner of an idea to define
functional, technological and user interface requirements
Implementation: Interacts with the Visual Composer in
order to let users to comment and rate the co-created
mockups of the co-created public services
Phase 4: co-delivery
Monitoring: The idea, linked to artefacts published in the
marketplace, can be commented and their usage
monitored by WeLive Analytics Dashboard

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18WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Conclusions
08/08/2017
Public Sector is facing two external conflicting and
apparently irreconcilable aspects:
• The reduction of available budget
• The growing demand for innovation.
ICT systems currently provided by Public Administration
should be renewed and made inter-operable, breaking the
PAs silos towards a strong integration based on mashups of
data coming from heterogeneous sources (Citizens, IoT
systems).
Sustainability aimed by the Smart Cities paradigm asks for a
more inclusive and participated public administration,
incorporating, through different channels, citizens into the
planning of development activities.

A neW concept of pubLic administration based on citizen co-created mobile urban services
Thanks for
your
attention!!