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We live - a new concept of public administration based on citizen co-created mobile urban services

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WeLive project is devised to transform the current e-government approach by facilitating a more open model of design, production and delivery of public services leveraging on the collaboration between public administrations (PAs), citizens and entrepreneurs. Find out what WeLive proposes and how, what are the main project impacts, results, and key aspects.

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We live - a new concept of public administration based on citizen co-created mobile urban services

  1. 1. A neW concept of pubLic administration based on citizen co-created mobile urban services WeLive – A new concept of pubLic administration based on citizen co-created mobile urban services Smart Cities & Communities Achieving Smart Urban Growth Manchester (UK), 22nd March 2017 Dr. Dejan Drajic DunavNET
  2. 2. Page 2WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services08/08/2017 Why WeLive?
  3. 3. Page 3WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Why WeLive? (I) 08/08/2017 Challenge #1 Current public services are built following an administration- centric approach which drives into a low usage of those services. Need #1 Need to move towards a more open model of design, production and delivery of public services Need #2 Fostering the collaboration between citizens, entrepreneurs and public administrations
  4. 4. Page 4WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Why WeLive? (II) 08/08/2017 Challenge #2 PAs are facing key socioeconomic challenges such as demographic change, employment, mobility, environment… plus the squeeze on public finances Need #1 Need for the modernisation of PA to maximize the public service delivered and local economy Need #2 Citizens want to transit from mere consumers of public services to providers of those services Citizens expectations in terms of burden reduction, efficiency and personalisation are growing…
  5. 5. Page 5WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Why WeLive? (III) 08/08/2017 Challenge #3 Cities and territories should be transformed into hubs of welfare, innovation and economic growth giving place to Smarter Cities or territories. Need #1 Need to make a more efficient management of resources and be reactive to socio-economic needs of their stakeholders Need #2 Empowerment of stakeholders is necessary by incentiving them to take a more active role Public-private partnerships and contribution of citizens have to be fostered to give place a sustainable model of government
  6. 6. Page 6WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services08/08/2017 What WeLive proposes and how…
  7. 7. Page 7WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services WeLive proposes… 08/08/2017 Transform the current e-government approach into… WeLive Open and Collaborative Government Solution = We- government + t-government + I-government + m-government We- All stakeholders are treated as peers and prosumers t- Providing Technology tools to create public value l- To do more with less by involving other players m- Utilisation of mobile tech. for public services delivery
  8. 8. Page 8WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services How? (I) 08/08/2017 A novel We-Government ecosystem of tools (Live) that is easily deployable in different PA and which promotes co- innovation and co-creation of personalised public services through public-private partnerships and the empowerment of all stakeholders to actively take part in the value-chain of a municipality or a territory Open Data Open Services Open Innovation
  9. 9. Page 9WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services How? (II) 08/08/2017 Stakeholder Collaboration + Public-private Partnership  IDEAS >> APPLICATIONS >> MARKETPLACE WeLive offers tools to transform the needs into ideas Tools to select the best Ideas and create the B. Blocks A way to compose the Building Blocks into mass market Applications which can be exploited through the marketplace
  10. 10. Page 10WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services08/08/2017 Project Impact & Results
  11. 11. Page 11WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Project Impact and Results (I) 08/08/2017 A number of tools have been tailored in order to meet the objectives. A set of Building blocks, datasets and Public Service Applications will be carried out through the WeLive Framework
  12. 12. Page 12WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Project Impact and Results (II) 08/08/2017 Two-phase pilots in 3 cities and 1 region across Europe. First pilot phase July-December 2016, second pilot phase April-December 2017 involves a number of Stakeholders groups (i.e. Citizens, Public Bodies, Companies, Academics): • Bilbao (ES) • Trento (IT) • Novi Sad (SR) • Region of Helsinki-Uusimaa (FI) Exploitable assets currently identified include a number of Public Service Applications for each pilot city
  13. 13. Page 13WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services08/08/2017 Key aspects of WeLive
  14. 14. Page 14WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Key Aspects 08/08/2017 Area of open Data WeLive provides an open data toolset which eases to capture, transform, adapt, link, store, publish and search for data. Area of open Services WeLive provides an open services framework based on B. blocks and app templates. These will be easily combined to give place to new services Area of open Innovation WeLive focuses on how to pass from innovation to adoption, by democratizing the creation process through the Open Innovation Area and Marketplace tools. Area of User-centric Services WeLive enables personalization of public service apps based on user profile and context through the Citizen Data Vault, Visual composer and WeLive decision engine element.
  15. 15. Page 15WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Service co-creation and innovation approach in WeLive (I) 08/08/2017 Co- experience Co- definition Co- development Co- delivery Inspire and involve Idea generation Evaluation and selectionRefinement Implementation Monitoring
  16. 16. Page 16WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Service co-creation and innovation approach in WeLive (II) 08/08/2017 Phase 1: co-experience Inspire and involve: Allows citizens and companies to point out needs reports to Public Authorities; Public Authorities to launch call for ideas (i.e. challenges) Phase 2: co-definition Idea Generation/Elaboration: Allows citizens and companies to co-define and elaborate ideas that respond to challenges, participation and engagement of citizens is promoted by reputation score Evaluation and selection: Allows Public Authorities to evaluate and select the best ideas
  17. 17. Page 17WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Service co-creation and innovation approach in WeLive (III) 08/08/2017 Phase 3: co-development Refinement: Allows the owner of an idea to define functional, technological and user interface requirements Implementation: Interacts with the Visual Composer in order to let users to comment and rate the co-created mockups of the co-created public services Phase 4: co-delivery Monitoring: The idea, linked to artefacts published in the marketplace, can be commented and their usage monitored by WeLive Analytics Dashboard
  18. 18. Page 18WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Conclusions 08/08/2017 Public Sector is facing two external conflicting and apparently irreconcilable aspects: • The reduction of available budget • The growing demand for innovation. ICT systems currently provided by Public Administration should be renewed and made inter-operable, breaking the PAs silos towards a strong integration based on mashups of data coming from heterogeneous sources (Citizens, IoT systems). Sustainability aimed by the Smart Cities paradigm asks for a more inclusive and participated public administration, incorporating, through different channels, citizens into the planning of development activities.
  19. 19. A neW concept of pubLic administration based on citizen co-created mobile urban services Thanks for your attention!!

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