A leading North American broadline retailer had the skilled resources in place to manage its own sales performance management (SPM) operations—but little else. With a slow legacy system that could no longer handle its massive daily data set supporting its 40,000 associates, the company’s search for a replacement solution centered on three objectives: to improve the flexibility and granularity of its commission rate structure; to speed processing from once a week to daily; and to install labor-saving automation. Optymyze deployed its team of professionals to complete the on-premises installation on time. Utilizing Optymyze’s SPM software and implementation expertise, the retailer resolved all core challenges.

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Problems
The retailer faced several key challenges as a result of dated and inflexible software:
• Lack of configurability and slow processing speeds led to an inability to vary
commissions by product or product lifecycle stage.
• Both point-of-sale (POS) and commissions software inadequacies meant the
company could not properly associate related transactions, which scuttled plans for
‘bundling’and‘mark-down’commission adjustments.
• There was no way to automate dispute submission, review, and approval.
• Sales associates were unable to view the role-based, item-level commission rates
that were meant to drive their sales behaviors.
• The processing cycle was unacceptably slow, with results generated only
once per week.
Outcomes
Optymyze deployed its team of professionals to complete the on-premises installation
on time. Utilizing Optymyze’s SPM software and implementation expertise, the retailer
resolved all core challenges:
• Dynamic commission rate assignments based on life-cycle and markdowns, made
possible by increased processing speed and scalability, are helping create significant
financial benefits.
• Special bundle and add-on commission rates are now a reality, thanks to an open
data model that supports POS systems and the association of transactions based on
proximity and other attributes.
• A fully-automated dispute resolution process, featuring an analyst summary of all
associated transactions, is now in place.
• Salespeople have instant, in-store access to their personalized, item-level
commission rates.
• The system is able to process peak holiday loads of 2 million transactions per day,
complete with daily reporting updates.
Retailer Finds Only Optymyze Can Provide
BothTechnology and Independence
Situation
A leading North American broadline retailer had the skilled resources in place to manage its own sales
performance management (SPM) operations—but little else.With a slow legacy system that could no longer
handle its massive daily data set supporting its 40,000 associates, the company’s search for a replacement
solution centered on three objectives: to improve the flexibility and granularity of its commission rate
structure; to speed processing from once a week to daily; and to install labor-saving automation.
CHALLENGES EXPERIENCED:
• Inability to Adapt
• Lack of Information
• Manual Processes
CAPABILITIES UTILIZED:
• Ability to Adapt
• Effective Communications
• Automated Processes
SERVICES UTILIZED:
• Plan Modeling
• Implementation Services
• Software Support
Case Study
About Optymyze
Optymyze helps companies improve sales and channel performance with enterprise cloud applications and professional services for aligning sales
goals and compensation; efficiently executing sales strategies; driving faster increases in sales results; and gaining visibility into sales performance.