Do you know the famous quote by Thomas Edison: “I have not failed. I’ve just found 10.000 ways that won’t work’? Well, maybe if he had shared his results with other scientists on Facebook, the light bulb would have been invented some weeks before. That’s because to share mistakes is a good way to avoid repeating them and to find better solutions. The experience I’m going to tell you about is based on this idea but from the opposite point of view: to share achievements in health training , not mistakes.
My name is Thomas Esposito and I work for the Andalusian Agency for Health Care Quality , which is a public organization belonging to the Andalusian Ministry of Health. As you may know, the Spanish health system is decentralized, as such there are 17 different health systems that depend on local Ministries. The Andalusian system is one of the biggest of Spain, with more than 100.000 professionals , 33 hospitals and over 1.500 primary health care centers.
The Andalusian Agency for Health Care Quality’s mission is to promote health quality and continuing improvement of health services through the Andalusian Quality Model, assessing the quality of healthcare services with four accreditation programmes: Healthcare Centers and Units Professionals’ competences Continuing education Health websites The Agency also has two observatories, whose mission is to share and disseminate good practices in patient safety and health training. Patient Safety Observatory Observatory for Quality of Health Training
I am the technical manager of web contents development of the Observatory for Quality of Health Training, that was set up in January 2010, to support the Ministry of Health’s training policies, promoting the generation, exchange and circulation of best practices in the health sphere . Its purpose is to offer health care professionals the tools that facilitate the circulation of useful learning resources for the optimum development of their work, such as: didactical resources , successful experiences , and examples of processes and tools to plan, develop and assess learning actions in health.
To achieve these objectives, in 2010 several initiatives were developed: Firstly, we designed and implemented a collaborative website that includes a tool which allows the users (health professionals) to share their successful learning experiences . Those contents are assessed by a staff of surveyours with an online checklist , that allows validation according to pre-established quality criterias and sharing on the Website . As a result, the experiences of other healthcare professionals can be downloaded in the form of “learning objects”, and adapted to particular needs.
A specially important section is the ‘ Qualityscope ’, that is the section where professionals can share and find good practices examples which can be used for accreditation, planning, development and assessement of training activities.
Another example was the creation of online records and web searches of teachers and training organizations, accessible for users as specific pages on the website. Its aim is to allow contact between professionals and organizations that work in the learning and teaching sphere. In accordance with the project’s philosophy , the health professionals can sign up as teachers or sign up the centre where they work as a training organization, publishing their CV, experiences or contact data.
But surely the most important tool we set up is GPDI, a collaborative web tool that allows to professionals to make up their own individual development plans .
We also activated several communication channels within social networks (Twitter, Facebook, Slideshare and Delicious) to favour interaction between users and exchange of knowledge on subjects of interest in the health sphere. The social web allows us to keep up on new experiences in health training and to extend our contact network with new professionals and organizations involved in the improvement of the quality of health training. Thus, learning experiences and best practices that we share can reach a larger number of professionals . For this reason we decided to create a specific network dedicated to health professionals, the Communities of practice in health care quality.
The development of these lines of action has successfully favoured the use of shared and open resources , and promoted a greater dissemination of successful experiences among health professionals and institutions. During 2010, 445 experiences were shared on the Observatory for Quality of Health Training’s website and registered more than 6.500 downloads . Additionally, the use of social web channels has increased the circulation of these experiences among the users of services such as Facebook (7.236 visits), Twitter (145 followers), Slideshare (2.811 visualized documents) and Delicious (64 links shared with the community of users). Although the nature of the internet does not allow exact calculation of the number of users reached by each experience, about 566 users per experience is an approximate estimate (nº Twitter and Facebook followers + average nº of visits for each content). These data referred to 2010, but in the last 9 months there was a significant increase.
The results of the first year of activity show that making websites and collaborative tools available raises the level of user participation , facilitating shared learning with a faster diffusion and dissemination of learning experiences among professionals. The involvement of these professionals in collaborative initiatives demonstrates their usefulness in learning from the experiences of others . For this reason, more initiatives have been developed in 2011 , such as the new professional network for communities of practice, a micro-site for monitoring development of ‘Strategic plan for comprehensive training’, and another for health training tools.
Shared learning by health professionals through virtual spaces
Shared learning by health professionals through virtual spaces Esposito T., Periáñez M.
Shared learning by health professionals through virtual spaces Learning from mistakes Learning from achievements to share Health training and professional development
Shared learning by health professionals through virtual spaces 8.270.486 population more than 100.000 professionals 33 hospitals 1.502 primary health care centers Andalusian Health Sytem Sources: Instituto Nacional de Estadística, http://www.ine.es , July 1st , 2011. Instituto de Estadística de Andalucía. 2009. Servicio Andaluz de Salud, http://www.sas.junta-andalucia.es , January 1st, 2009. Instituto de Estadística de Andalucía, Memoria de la Consejería de Salud, 2007. Instituto de Estadística de Andalucía, Memoria del Servicio Andaluz de Salud, 2006.
Shared learning by health professionals through virtual spaces Healthcare centers Professional competencies Continuing education Health websites Accreditation Know-how
Shared learning by health professionals through virtual spaces (January 2010) ‘ Strategic plan for comprehensive training’ Training and professional development policies Andalusian Ministry of Health Observatory for Quality of Health Training
Shared learning by health professionals through virtual spaces Collaborative content management website www.juntadeandalucia.es/agenciadecalidadsanitaria/formacionsalud
Shared learning by health professionals through virtual spaces
Shared learning by health professionals through virtual spaces Online records and web searches of teachers and training organizations
Shared learning by health professionals through virtual spaces Individual development plan management of health professionals Education in Safety and Quality: Poster Area A, Level 1 Póster nº 0402 skills
Shared learning by health professionals through virtual spaces Social web Twitter formacionsalud Facebook formacionsalud Delicious observatorioformacionsalud Slideshare observatorioformacion Communities of practices
Shared learning by health professionals through virtual spaces 7.236 Facebook page views 145 followers in Twitter 2.811 Slideshare documents views 64 links shared by Delicious Results January 1st, 2010 – December 31st, 2010 W ebsite Social web 445 contents shared 6.513 downloads about 566 users per content
Shared learning by health professionals through virtual spaces Conclusions Collaborative tools user participation shared and interactive learning New initiatives: Online Communities of practice for health care quality www.juntadeandalucia.es/agenciadecalidadsanitaria/formacionsalud/comunidades Images sources: Icons by Lokas Software, http://www.awicons.com ; Facebook, Slideshare, Twitter, Delicious, Flickr CC, Marcelomarfil on Deviantart.com ‘ Strategic plan for comprehensive training’ micro-site Health training tools’ micro-site
Shared learning by health professionals through virtual spaces Twitter @formacionsalud Facebook. formacionsalud Website. www.juntadeandalucia.es/agenciadecalidadsanitaria/formacionsalud 謝謝 Thank you for your attention