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01 Tracks ShortMaze

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Transcript

  • 1. ShortMaze Optimize Resource Utilization Presented by: For: Date, Location
  • 2. Business Challenges
    • Reporting issues, activities, tasks ... etc by emails or word of mouth
    • Too many issues will result them eventually to slip through the cracks
    • No standard response for cases
    • No attention for urgency, priority …etc
    • Involved participants do not have up-to-minute status
  • 3. ShortMaze Solution
    • ShortMaze is a powerful, ITIL - web - based service desk solution handling Incidents and Service Requests
    • ShortMaze helps you in managing and solving your business internal and external incidents.
  • 4. Service Desk Impact on Busine$$ Confidential and Proprietary to 01Tracks
  • 5. ShortMaze Mission
    • To minimize disturbance to business through faulty services by detecting incidents
    • Recording Incidents
    • Coordinating the activity required to restore faulty services
    • Future prevention of problems
  • 6. ShortMaze in action: Incident Lifecycle Confidential and Proprietary to 01Tracks Incident Details Communication RFC * * Request for Change Change Management Response ^ Configuration Management Database Configuration Details Reports Resolution Details Management Information
  • 7. Objectives & Goals of ShortMaze
  • 8. ShortMaze Features Confidential and Proprietary to 01Tracks
  • 9. ShortMaze Features (Cont’d) Confidential and Proprietary to 01Tracks
  • 10. ShortMaze Features (Cont’d) Confidential and Proprietary to 01Tracks
  • 11. ShortMaze Features (Cont’d) Confidential and Proprietary to 01Tracks * SLA: Service Level Agreement
  • 12. ShortMaze Features (Cont’d) Confidential and Proprietary to 01Tracks
  • 13. 01Tracks’ Clients Confidential and Proprietary to 01Tracks
  • 14. ShortMaze & Microsoft Products
    • ShortMaze is developed by MS .NET Framework 3.5 technology.
    • ShortMaze requires MS SQL 2005 Server DB.
    • ShortMaze requires MS SQL 2005 Reporting services.
    • ShortMaze is Integrated with MS LDAP Server (Active Directory)
    • ShortMaze is fully Integrated with MS Outlook.
    • ShortMaze uses the most recent ASP.NET Ajax library and controls.
    • ShortMaze uses Microsoft windows services for scheduling and auto notification parts.
    • ShortMaze can be only deployed on IIS Web server.
    • ShortMaze uses XML web services for integration with different module.
    Confidential and Proprietary to 01Tracks
  • 15. Confidential and Proprietary to 01Tracks