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01 Tracks ShortMaze

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01 Tracks ShortMaze

  1. 1. ShortMaze Optimize Resource Utilization Presented by: For: Date, Location
  2. 2. Business Challenges <ul><li>Reporting issues, activities, tasks ... etc by emails or word of mouth </li></ul><ul><li>Too many issues will result them eventually to slip through the cracks </li></ul><ul><li>No standard response for cases </li></ul><ul><li>No attention for urgency, priority …etc </li></ul><ul><li>Involved participants do not have up-to-minute status </li></ul>
  3. 3. ShortMaze Solution <ul><li>ShortMaze is a powerful, ITIL - web - based service desk solution handling Incidents and Service Requests </li></ul><ul><li>ShortMaze helps you in managing and solving your business internal and external incidents. </li></ul>
  4. 4. Service Desk Impact on Busine$$ Confidential and Proprietary to 01Tracks
  5. 5. ShortMaze Mission <ul><li>To minimize disturbance to business through faulty services by detecting incidents </li></ul><ul><li>Recording Incidents </li></ul><ul><li>Coordinating the activity required to restore faulty services </li></ul><ul><li>Future prevention of problems </li></ul>
  6. 6. ShortMaze in action: Incident Lifecycle Confidential and Proprietary to 01Tracks Incident Details Communication RFC * * Request for Change Change Management Response ^ Configuration Management Database Configuration Details Reports Resolution Details Management Information
  7. 7. Objectives & Goals of ShortMaze
  8. 8. ShortMaze Features Confidential and Proprietary to 01Tracks
  9. 9. ShortMaze Features (Cont’d) Confidential and Proprietary to 01Tracks
  10. 10. ShortMaze Features (Cont’d) Confidential and Proprietary to 01Tracks
  11. 11. ShortMaze Features (Cont’d) Confidential and Proprietary to 01Tracks * SLA: Service Level Agreement
  12. 12. ShortMaze Features (Cont’d) Confidential and Proprietary to 01Tracks
  13. 13. 01Tracks’ Clients Confidential and Proprietary to 01Tracks
  14. 14. ShortMaze & Microsoft Products <ul><li>ShortMaze is developed by MS .NET Framework 3.5 technology. </li></ul><ul><li>ShortMaze requires MS SQL 2005 Server DB. </li></ul><ul><li>ShortMaze requires MS SQL 2005 Reporting services. </li></ul><ul><li>ShortMaze is Integrated with MS LDAP Server (Active Directory) </li></ul><ul><li>ShortMaze is fully Integrated with MS Outlook. </li></ul><ul><li>ShortMaze uses the most recent ASP.NET Ajax library and controls. </li></ul><ul><li>ShortMaze uses Microsoft windows services for scheduling and auto notification parts. </li></ul><ul><li>ShortMaze can be only deployed on IIS Web server. </li></ul><ul><li>ShortMaze uses XML web services for integration with different module. </li></ul>Confidential and Proprietary to 01Tracks
  15. 15. Confidential and Proprietary to 01Tracks

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