NEBASE, BCR & OCLC: The Future of OCLC Services in NebraskaChrista BurnsOCLC Member Services CoordinatorNEBASEJune 19, 2009

OCLC HistoryFounded in 1967 – “Ohio College Library Center”54 Ohio colleges and universities1977 – OCLC opened up membership to libraries outside OhioName change to “OCLC, Inc.”1981 – name change to “OCLC Online Computer Library Center, Inc.”

Founded in 1967 – “Ohio College Library Center”

54 Ohio colleges and universities

1977 – OCLC opened up membership to libraries outside Ohio

Name change to “OCLC, Inc.”

1981 – name change to “OCLC Online Computer Library Center, Inc.”

Over 71,000 libraries in 112 countries1,3555,63955,2844,2531,0808821,015320The OCLC Cooperative

NEBASE History1976 – NEBASE formed9 original member libraries plus Nebraska Library CommissionInterlibrary Loan Subsystem, FirstSearch Group Subscription, Cataloging Express Service (CatExpress), and Cooperative Online Resource Catalog (CORC)Today – 141 members

1976 – NEBASE formed

9 original member libraries plus Nebraska Library Commission

Interlibrary Loan Subsystem, FirstSearch Group Subscription, Cataloging Express Service (CatExpress), and Cooperative Online Resource Catalog (CORC)

Today – 141 members

OCLC Regional Service Providers On 6/19/09

OCLC’s New Partner ProgramOCLC hired a consultantRegional networks with different surcharges and membership feesConsolidate customer support and training

OCLC hired a consultant

Regional networks with different surcharges and membership fees

Consolidate customer support and training

OCLC’s New Partner Program3 Levels for Partners: Training, Billing, MarketingNo surcharges or membership fees allowedFlat national pricing modelAll telephone and e-mail support taken over by an OCLC Support CenterEffective July 1, 2009

3 Levels for Partners:

Training, Billing, Marketing

No surcharges or membership fees allowed

Flat national pricing model

All telephone and e-mail support taken over by an OCLC Support Center

Effective July 1, 2009

What does this mean for NEBASE?Compensation in OCLC’s new Partner model is lower than NEBASE’s current surcharges and membership feesLess compensation => NEBASE can’t financially survive

Why BCR?NEBASE interviewed several networks that will be remaining with OCLC as Partners Consulted with Advisory CouncilBCR already provides some services to Nebraska libraries

NEBASE interviewed several networks that will be remaining with OCLC as Partners

Consulted with Advisory Council

BCR already provides some services to Nebraska libraries

OCLC Regional Service Providers On 6/19/09

What does this mean for you?All Nebraska OCLC member libraries transfer to BCR for OCLC billing, renewals, ordering and training (some exceptions apply!)NEBASE sending billing and contact info to BCROCLC invoices will come from BCR

All Nebraska OCLC member libraries transfer to BCR for OCLC billing, renewals, ordering and training (some exceptions apply!)

NEBASE sending billing and contact info to BCR

OCLC invoices will come from BCR

TrainingBCR’s OCLC training - online or in-person at any location - at BCR member pricingNew national training calendar hosted by OCLC - coming in July 2009

BCR’s OCLC training - online or in-person at any location - at BCR member pricing

New national training calendar hosted by OCLC - coming in July 2009

Invoice & Support TimelineNEBASE will send invoices for June 2009 activity – sent in JulyBCR will start sending invoices with July 2009 activity – sent in August July 1, 2009 - all technical support calls go to OCLC and all billing and ordering support calls go to BCR (exceptions!)

NEBASE will send invoices for June 2009 activity – sent in July

BCR will start sending invoices with July 2009 activity – sent in August

July 1, 2009 - all technical support calls go to OCLC and all billing and ordering support calls go to BCR (exceptions!)

But…what about (insert your favorite OCLC service here)?Is the OCLC WorldCat Resource Sharing service (ILL) going away?No, there will be no changes to your current services. The OCLC WorldCat Resource Sharing service is not changing in any way.Is the OCLC Connexion cataloging service going away?No, there will be no changes to your current services. The OCLC Connexion cataloging service is not changing in any way.Is the OCLC CatExpress service going away?No, there will be no changes to your current services. The OCLC CatExpress service is not changing in any way. …. etc. etc. etc. ….

Is the OCLC WorldCat Resource Sharing service (ILL) going away?

No, there will be no changes to your current services. The OCLC WorldCat Resource Sharing service is not changing in any way.

Is the OCLC Connexion cataloging service going away?

No, there will be no changes to your current services. The OCLC Connexion cataloging service is not changing in any way.

Is the OCLC CatExpress service going away?

No, there will be no changes to your current services. The OCLC CatExpress service is not changing in any way.

…. etc. etc. etc. ….

Some things remain the same…Exceptions! The Nebraska Library Commission will continue coordinating CatExpress and WebDewey groupsNetLibrary Shared Collections – NLC will continue to work with Lyrasis (formerly SOLINET) Collection 8 available for purchase nowhttp://www.nlc.state.ne.us/netserv/ netlibrary2008VIII.html

Exceptions! The Nebraska Library Commission will continue coordinating CatExpress and WebDewey groups

NetLibrary Shared Collections – NLC will continue to work with Lyrasis (formerly SOLINET)

Collection 8 available for purchase now

http://www.nlc.state.ne.us/netserv/ netlibrary2008VIII.html

Some things remain the same…NLC will continue to provide access to statewide database subscriptions through NebraskAccessNLC will continue to negotiate vendor discounts and purchasing of other electronic resources for Nebraska libraries individually or in groupsNLC ILL on behalf of libraries continues with no changes

NLC will continue to provide access to statewide database subscriptions through NebraskAccess

NLC will continue to negotiate vendor discounts and purchasing of other electronic resources for Nebraska libraries individually or in groups

NLC ILL on behalf of libraries continues with no changes

Some things remain the same…NLC Lender Compensation program will continueQuarterlyLending to other Nebraska librariesAfter July 1, 2009 – 2 options:Direct Payment to your libraryCredited to NLC account for other NLC purchases

NLC Lender Compensation program will continue

Quarterly

Lending to other Nebraska libraries

After July 1, 2009 – 2 options:

Direct Payment to your library

Credited to NLC account for other NLC purchases

Who to call?Technical support on OCLC products and servicesOCLC Customer Support at 800-848-5800 or support@oclc.orgBilling and ordering assistanceBCR at support@bcr.org or at 800-397-1552 and ask for support

Technical support on OCLC products and services

OCLC Customer Support at 800-848-5800 or support@oclc.org

Billing and ordering assistance

BCR at support@bcr.org or at 800-397-1552 and ask for support

Who to call?CatExpress, WebDewey and NetLibrary GroupsChrista Burns at 800-307-2665 or cburns@nlc.state.ne.usNebraskAccess or other NLC database and vendor discountsNetwork Services at 800-307-2665 or databases@nlc.state.ne.us

CatExpress, WebDewey and NetLibrary Groups

Christa Burns at 800-307-2665 or cburns@nlc.state.ne.us

NebraskAccess or other NLC database and vendor discounts

Network Services at 800-307-2665 or databases@nlc.state.ne.us

Farewell to NEBASEJune 25Cornhusker Marriot, LincolnNEBASE, BCR & OCLC staff$30, lunch includedCake at the Commission!http://www.nlc.state.ne.us/training/

June 25

Cornhusker Marriot, Lincoln

NEBASE, BCR & OCLC staff

$30, lunch included

Cake at the Commission!

http://www.nlc.state.ne.us/training/

Questions???Christa BurnsOCLC Member Services CoordinatorNEBASEcburns@nlc.state.ne.us800-307-2665http://www.nlc.state.ne.us/nebase/BCR: http://www.BCR.org800-397-1552