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E resources maintenance in a multi-access environment
E resources maintenance in a multi-access environment
E resources maintenance in a multi-access environment
E resources maintenance in a multi-access environment
E resources maintenance in a multi-access environment
E resources maintenance in a multi-access environment
E resources maintenance in a multi-access environment
E resources maintenance in a multi-access environment
E resources maintenance in a multi-access environment
E resources maintenance in a multi-access environment
E resources maintenance in a multi-access environment
E resources maintenance in a multi-access environment
E resources maintenance in a multi-access environment
E resources maintenance in a multi-access environment
E resources maintenance in a multi-access environment
E resources maintenance in a multi-access environment
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E resources maintenance in a multi-access environment

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Many libraries are routinely challenged by e-resources maintenance but that challenge can become exponentially greater when those libraries also have to cope with a multi-access environment including …

Many libraries are routinely challenged by e-resources maintenance but that challenge can become exponentially greater when those libraries also have to cope with a multi-access environment including local + consortial catalog, discovery layer, link resolver, library website, Google Scholar, and various vendor platforms. Working from his experience in a small academic institution, the presenter will outline key aspects of this challenge and then discuss innovative approaches to successfully navigate this environment so that library users get ready access to the content they want.

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  • Title Slide
  • What are the challenges faced by e-resources librarians? What keeps us awake at night?I am not here with all the answers or knowledgeInvite input from audience members throughout
  • Borrowing from the Declaration of Independence…Users and devices: mobile use growingAccess paths: can we simplify? Are we the yellow brick road (answer is No!)? Users have more options for accessing resources on their own than ever beforeContent providers/publishers market to individuals, e.g. through mobile appsConsortia complications:In shared catalog, inconsistent representation of links and verbiageInability to directly batch load catalog recordsThese are just two examplesVendor solutions:Inconsistent data formatsInconsistent and/or incomplete data feeds (SFX KB vs. WorldCat Local KB, e.g.)PubGet and WorldCat Local – PubGet isn’t complete solutionSense that of it’s ‘e’ it’s easy to obtain and make available
  • Ask audience for ideas of how they would define this “thing”Truth is, it is hard to defineIn my local context it includes lots of very different thingsE-journalsE-booksDatabasesSoftwareE-readers…and more
  • Transcript

    • 1. E-Resources Maintenance in a Multi- Access Environment: Challenges, Opportunities, and Practical Ideas Steve Oberg Assistant Professor Electronic Resources and Serials American Library Association Annual Conference LITA/ALCTS Electronic Resources Management Interest Group 29 June 2013
    • 2. Problem?
    • 3. We hold these truths to be self-evident…  There is not enough time or resources in the universe to be fully on top of e-resources maintenance!  Users expect consistent, easy access to e-resources from any location, at any time, and from any device.  We throw too many access paths at users; each one is inconsistent; and we end up managing similar data in multiple places.  Consortia are wonderful but they can complicate things, too.  Vendor solutions can be a help but they can also present their own challenges.  Library colleagues expect e-resources to somehow be easier to manage, like plug and play, but they are not!
    • 4. …that all e-resources are not created equal.  Define an e-resource.  Yes, e-resources are slippery and changeable and multiply like rabbits in terms of – Formats – Delivery mechanisms – Content – Options for purchase/lease  Bottom line: Big challenge to manage.
    • 5. What can be done?
    • 6.  Approach e-resources from user perspective first. We should be students of information architecture. – What access paths are most commonly used? – Spend the time to understand user needs and realize this is an ongoing, iterative process.  Rethink your existing workflows to maximize time and resources devoted to e-resources – Quit doing stuff that isn’t as important to users as easy access to e-resources – Advocate for shared responsibility for maintenance activities  Lean on the broader community of e-resources experts and other sources of support such as consortial help. Opportunities
    • 7.  Communicate, educate, advocate, over and over again. – Provide radical transparency about problem areas to other library staff and administration.  Be realistic. – Break down e-resources maintenance into manageable pieces. – Some library staff and many of our users still think of e- resources as an add-on to traditional library collections and services, rather than an integral part.  Batch processing can be your best hope. Opportunities, continued
    • 8. Practical Ideas?
    • 9. Ideas and approaches that work…  Implement an ERM that is flexible and pieces of which can be implemented in stages.  Figure out areas where you can save disruption to users and minimize maintenance efforts over time.  Reuse data where possible.  Prioritize your maintenance work. 1. Discovery layer 2. Link resolver 3. Catalog  Crowdsource whatever work you can!  Set up a helpdesk ticketing process.
    • 10. Implement a flexible ERM
    • 11. Minimize future maintenance
    • 12. Implement a helpdesk ticketing system
    • 13. To summarize… 2 431 FOCUS ON USERS STOP DOING OTHER STUFF FLEX MAKE THING S SIMPLE KCACO!
    • 14. Questions?
    • 15. steve.oberg@wheaton.edu

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