A document describing Dr Deming\'s 14 points of quality and showing how each point can be implemented within an IT department and a project effort to ensure quality
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Implementing Dr Demings Quality Philosophy Within An It Area
1. Dr. W. Edwards Deming and Quality Management Implementing Dr. Deming’s Quality Management Philosophy within an IT Department Presented by Mark Troncone, MBA, PMP ®