Managing the team you have
not the team you wish you had
PMI Development Day
21/Oct/10
Mary Cosgrove
CEO, What’s Working W...
Component Development
and Launch
Project and team assigned by
VP of Design Engineering
Copyright 2010 Whats Working
Well?l...
Tasks - Outcomes
Design the Product
Customer Interaction & Approval
Manufacturing Equipment Procure & Build
Quality Docume...
Assessment of Staff
Reviewed experience of staff members with
previous managers
Informal discussion with individual team
m...
Team Members
Development Manager – Bobby
Sr. Manufacturing Engineer – Dave
Principle Design Engineer – Mike
Design Enginee...
Group Exercise
What assessments would you do?
Who would you align with which Knowledge,
Skills and Abilities?
Refer to Han...
Bobby – Development Manager
15 years Manufacturing Experience
Engineering Degree
Relatively young to others on team
Able t...
Dave – Sr. Manufacturing
Engineer
35 years of manufacturing experience
Manager role in past
“I’ve seen it all before and y...
Mike – Principle Engineer
20 years of experience
Advanced degrees – Engineering and
Mathematics
Strong Analytical Skills
E...
Matt – Design Engineer
Young – early to mid twenties
Mechanical Engineer
2 - 3 years out of University
Eager to learn
Copy...
Steve – Engineering Technician
No formal degree
15 – 20 years of work experience
Get hands dirty
Works with prototype buil...
Jean – Lead Operator
Production background
Able to build prototype parts
Good communication skills – peace maker
avoids co...
Bobby’s Assessments
• Dave & Mike have most experience and
will be assigned to interface with customer
• Dave will provide...
First Customer Review
• Mike provided update
on design
• Dave reviewed
equipment progress
Introverted; focused on
technica...
What I learned
• Team needs to practice presentations to
be better prepared
• No matter how much we practiced – these
were...
Accountabilities
• Monthly progress meetings internal with
VP of Engineering
• Customer Reviews as needed and
requested
• ...
Excel sheet if possibl
Copyright 2010 Whats Working
Well?llc
Outcome
• Success
• Met timing
• First product of it’s kind
Copyright 2010 Whats Working
Well?llc
Summary
• Understanding what SKAs needed is key
to assessment
• People know what they like and what they
are good at – ask...
Copyright 2010 Whats Working
Well?llc
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Managing the Teams you have - not the one you wish you had

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Managing the Teams you have - not the one you wish you had

  1. 1. Managing the team you have not the team you wish you had PMI Development Day 21/Oct/10 Mary Cosgrove CEO, What’s Working Well?® Bobby Hagan, Lean Six Sigma Black Belt- Autoliv www.whatsworkingwell.com 801-519-9144
  2. 2. Component Development and Launch Project and team assigned by VP of Design Engineering Copyright 2010 Whats Working Well?llc
  3. 3. Tasks - Outcomes Design the Product Customer Interaction & Approval Manufacturing Equipment Procure & Build Quality Documents Supplier Development Standard Operating Procedures (SOP) Copyright 2010 Whats Working Well?llc
  4. 4. Assessment of Staff Reviewed experience of staff members with previous managers Informal discussion with individual team members Tell me of a time when you were excited, involved and most proud of a job assignment? • SKAs; motivations; values Copyright 2010 Whats Working Well?llc
  5. 5. Team Members Development Manager – Bobby Sr. Manufacturing Engineer – Dave Principle Design Engineer – Mike Design Engineer – Matt Engineering Technician – Steve Lead Operator – Jean Copyright 2010 Whats Working Well?llc
  6. 6. Group Exercise What assessments would you do? Who would you align with which Knowledge, Skills and Abilities? Refer to Handout – Project Team Competencies Copyright 2010 Whats Working Well?llc
  7. 7. Bobby – Development Manager 15 years Manufacturing Experience Engineering Degree Relatively young to others on team Able to put disparate pieces in place, ordered & configured Copyright 2010 Whats Working Well?llc
  8. 8. Dave – Sr. Manufacturing Engineer 35 years of manufacturing experience Manager role in past “I’ve seen it all before and you young guys just do not know” Copyright 2010 Whats Working Well?llc
  9. 9. Mike – Principle Engineer 20 years of experience Advanced degrees – Engineering and Mathematics Strong Analytical Skills Expertise in statistics Copyright 2010 Whats Working Well?llc
  10. 10. Matt – Design Engineer Young – early to mid twenties Mechanical Engineer 2 - 3 years out of University Eager to learn Copyright 2010 Whats Working Well?llc
  11. 11. Steve – Engineering Technician No formal degree 15 – 20 years of work experience Get hands dirty Works with prototype build orders Good understanding of Quality Copyright 2010 Whats Working Well?llc
  12. 12. Jean – Lead Operator Production background Able to build prototype parts Good communication skills – peace maker avoids conflict Only woman on team Copyright 2010 Whats Working Well?llc
  13. 13. Bobby’s Assessments • Dave & Mike have most experience and will be assigned to interface with customer • Dave will provide equipment guidance • Mike will take lead role in design • Matt will learn as we go and write prototype build orders • Steve & Jean will build parts and give feedback Copyright 2010 Whats Working Well?llc
  14. 14. First Customer Review • Mike provided update on design • Dave reviewed equipment progress Introverted; focused on technical (statistics). All customer heard was PROBLEMS No focus on what was working - customer came away with list of delays - PROBLEMS Copyright 2010 Whats Working Well?llc
  15. 15. What I learned • Team needs to practice presentations to be better prepared • No matter how much we practiced – these weren’t the right people • Customer needs to hear what’s working versus what’s not • Iterative versus non-linear Copyright 2010 Whats Working Well?llc
  16. 16. Accountabilities • Monthly progress meetings internal with VP of Engineering • Customer Reviews as needed and requested • Project milestones “gates” • Team project - clear when someone wasn’t producing Copyright 2010 Whats Working Well?llc
  17. 17. Excel sheet if possibl Copyright 2010 Whats Working Well?llc
  18. 18. Outcome • Success • Met timing • First product of it’s kind Copyright 2010 Whats Working Well?llc
  19. 19. Summary • Understanding what SKAs needed is key to assessment • People know what they like and what they are good at – ask them • Focus on strengths – don’t develop a deficit • Accountability and “best fit” = Team success Copyright 2010 Whats Working Well?llc
  20. 20. Copyright 2010 Whats Working Well?llc

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