Managing the Teams you have - not the one you wish you had
1. Managing the team you have
not the team you wish you had
PMI Development Day
21/Oct/10
Mary Cosgrove
CEO, What’s Working Well?®
Bobby Hagan, Lean Six Sigma Black
Belt- Autoliv
www.whatsworkingwell.com
801-519-9144
3. Tasks - Outcomes
Design the Product
Customer Interaction & Approval
Manufacturing Equipment Procure & Build
Quality Documents
Supplier Development
Standard Operating Procedures (SOP)
Copyright 2010 Whats Working
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4. Assessment of Staff
Reviewed experience of staff members with
previous managers
Informal discussion with individual team
members
Tell me of a time when you were excited,
involved and most proud of a job assignment?
• SKAs; motivations; values
Copyright 2010 Whats Working
Well?llc
5. Team Members
Development Manager – Bobby
Sr. Manufacturing Engineer – Dave
Principle Design Engineer – Mike
Design Engineer – Matt
Engineering Technician – Steve
Lead Operator – Jean
Copyright 2010 Whats Working
Well?llc
6. Group Exercise
What assessments would you do?
Who would you align with which Knowledge,
Skills and Abilities?
Refer to Handout – Project Team
Competencies
Copyright 2010 Whats Working
Well?llc
7. Bobby – Development Manager
15 years Manufacturing Experience
Engineering Degree
Relatively young to others on team
Able to put disparate pieces in place,
ordered & configured
Copyright 2010 Whats Working
Well?llc
8. Dave – Sr. Manufacturing
Engineer
35 years of manufacturing experience
Manager role in past
“I’ve seen it all before and you young guys
just do not know”
Copyright 2010 Whats Working
Well?llc
9. Mike – Principle Engineer
20 years of experience
Advanced degrees – Engineering and
Mathematics
Strong Analytical Skills
Expertise in statistics
Copyright 2010 Whats Working
Well?llc
10. Matt – Design Engineer
Young – early to mid twenties
Mechanical Engineer
2 - 3 years out of University
Eager to learn
Copyright 2010 Whats Working
Well?llc
11. Steve – Engineering Technician
No formal degree
15 – 20 years of work experience
Get hands dirty
Works with prototype build orders
Good understanding of Quality
Copyright 2010 Whats Working
Well?llc
12. Jean – Lead Operator
Production background
Able to build prototype parts
Good communication skills – peace maker
avoids conflict
Only woman on team
Copyright 2010 Whats Working
Well?llc
13. Bobby’s Assessments
• Dave & Mike have most experience and
will be assigned to interface with customer
• Dave will provide equipment guidance
• Mike will take lead role in design
• Matt will learn as we go and write
prototype build orders
• Steve & Jean will build parts and give
feedback
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14. First Customer Review
• Mike provided update
on design
• Dave reviewed
equipment progress
Introverted; focused on
technical (statistics).
All customer heard
was PROBLEMS
No focus on what was
working - customer
came away with list of
delays - PROBLEMS
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15. What I learned
• Team needs to practice presentations to
be better prepared
• No matter how much we practiced – these
weren’t the right people
• Customer needs to hear what’s working
versus what’s not
• Iterative versus non-linear
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16. Accountabilities
• Monthly progress meetings internal with
VP of Engineering
• Customer Reviews as needed and
requested
• Project milestones “gates”
• Team project - clear when someone
wasn’t producing
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17. Excel sheet if possibl
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Well?llc
18. Outcome
• Success
• Met timing
• First product of it’s kind
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Well?llc
19. Summary
• Understanding what SKAs needed is key
to assessment
• People know what they like and what they
are good at – ask them
• Focus on strengths – don’t develop a
deficit
• Accountability and “best fit” = Team
success
Copyright 2010 Whats Working
Well?llc