2. About Prodigy
We at Prodigybelieve in partnering with our clients to fulfill their
organization’s training need through effective training interventions.
By meticulously understanding & studying organizations need we
create customized modules & workshops that are delivered with
passion & commitment.
With ever growing competition across sectors be it hospitality,
property management, retail to professional outfits like banking or
medical, investing in people capital has become the most vital need.
Today, the only mantra towards sustainable success is service
excellence, & the only way to achieve service excellence is through
consistently training & developing people.
Prodigy develops training modules after studying the
organization’s business model, its customers & most importantly it’s
employees. The modules therefore create a better impact on the
audience as, through out the interventions they can relate the
learnings to their roles not only at work but also as an individual.
A glance through this brochure would give you an insight to
our scope of work & the services we offer.
We look forward to the opportunity of training, nurturing &
developing your team thereby achieving an edge over your
competition.
Ganesh Dalvi
CEO & Lead Trainer
3. Vision
To be one of the leading training consultants in
India.
Mission
To consistently achieve client satisfaction by
efficiently delivering training solutions.
Values
Integrity
People orientation
Continuous learning
4. About the Founder
Ganesh strongly agrees with Ray Kroc’s dictum “Take
care of the people & the business will take care of itself”.
He regards training as a never ending process an integral
component of any business enterprise.
A pass out of Institute of Hotel Management, Mumbai,
Ganesh also holds a Post Graduate Diploma in Management
Studies from Welingkar Institute.
Ganesh has work experience of over a 13 years in the
service industry ranging from fast food retails like McDonalds,
Garcias’ pizza to renowned 5 star hotels like The Orchid,
Intercontinental The Lalit & JW Marriott.
His last role before starting Prodigywas with Integron
Property Management Services Pvt. Ltd as Head of
Training & Development.
Ganesh believes that training should be proactive &
aspiring to achieve better business results. Ganesh’ forte
is behavioural & management skills training dealing with
various facets of human nature & deduce training needs.
5. #1 Training
A very critical ingredient in the recipe of success for any business enterprise
is ‘Infinite Learning’. Prodigy delivers training interventions which are
developed after thorough research. The modules created are such that they
are easy to understand, implement & evaluate. We have a rich pool of
trainers who specialize in their chosen domain & have a vast experience
which they share with the audience. We follow the pedagogy ranging from
experiential workshops to on the job training depending upon the audience
& the job skill required in the hierarchy. Some modules are also covered in
regional language for ease of understanding.
Modules that we conduct at different levels across hierarchy are:
Leadership & Management:
The interventions at this level are a mix of experiential workshops, case
studies & discussions. Minimum program duration per module is 1 day.
• Effective coaching & counseling.
• Effective leadership.
• Managing resources.
• Time Management.
• Change Management.
• Hiring & managing talent.
• Positive attitude at work place.
• Managing diversity.
• Team building.
• Being an effective trainer.
• Effective presentation skills.
• Selling & Negotiation skills.
Our services
6. Frontline employees
Interventions are classroom modules relating to their day to day job
responsibilities & key result areas. Based on the audience’s level of
knowledge intake the medium & language can be modified into regional
language.
• Effective communication skills.
• Service Excellence.
• Handling customer complaints.
• Professional grooming.
• Basic training skills.
• E mail etiquettes.
• Core department technical training as per the SOPs
Our services
Initialize
• One on one interaction with key personnel.
• Study operations.
• Review customer feedback.
• Identify training needs.
Execute
• Identify audience.
• Create modules.
• Deliver
Evaluate
• Through participant feedback forms
• Change in work environment
• Business results
Approach
7. # 2 Mystery shopping
More than doing things right it is critical to do the right things, & the
best judge of whether organizations are doing the right thing or no is
the customer.
Through mystery audits we provide organizations with a neutral
introspection albeit from a customer’s view point.
Approach
Our services
Initialize
• Study operations.
• Understand critical standards & procedures.
• Identify agents to conduct audits
• Orient & train agents on the critical standards &
procedures
Execute
• Agents conduct incognito audits.
• Audit report shared with the client.
Evaluate
• Through regular tests & re training of agents.
• Trend in the audit reports to arrive at TNA
• Business results.
8. Our Clientele so far..
Lakme Lever
A premium salon brand having 200+ outlets across India.
Ortho Clinical Diagnostics – A Johnson & Johnson company
A unit of J&J company which caters to large medical testing labs world
wide.
Hotel Ramada
Business hotel at Mhape, Navi Mumbai having clientele of globe
trotters primarily from the IT Sector.
Jetking Infotrain
A venture of Jetking computers. Jetking Infotrain develops students to
take up jobs in the retail sector by training them in their retail
training academy ‘Jetking Retailability’
Four Points by Sheraton
Business hotel located in Vashi, Navi Mumbai catering to business
travelers across the globe.
Kohinoor College of HMCT
One of the prominent catering colleges in India with its presence in
Mumbai & Ratnagiri.
Integron Property Management Services Pvt. Ltd.
An ISO 9001 certified facilities management company catering to
Brands like HDFC, Mahindra Finance, Lavasa corporation, Sony TV,
Neo Sports, IL&FS & Syntel to name a few.
9. Our Clientele
Prolific Hotels & Resorts
A hotel management & leasing company having 4 star
business properties in Pune, Igatpuri, Nasik &
Mahabaleshwar.
Le Sutra Hospitality
‘Le Sutra Hotel’ - First Indian art boutique hotel in Bandra.
‘Out of The Blue’ – Restaurant serving world cuisine.
Alkyl n Amines
An ISO 14001 certified chemical manufacturing organisation
having its factories & offices in Mumbai, Navi Mumbai,
Pune & Patalganga.
Odyssey Capital
A venture of GV Gokal group. Conducted ‘Business Etiquettes’
workshop for the team.
Ceramco Dental Clinic
India’s 1st ISO 9001 certified chain of dental clinics with 9
branches across Mumbai.
