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Patient Focused Care for Medical Group Managers
- 1. Patient Focused Care Asking the Right Questions is Key to Patient Satisfaction SD Medical Group Management Association Keystone, South Dakota April, 2009
- 11. It Begins With the Right Question
- 28. Don’t let this be how you feel at the end of the day!
Editor's Notes
- Ask Judy to give a couple of examples that illustrate: Loss of efficiency Lack of productivity Bad behavior Increased risk $$$$ lost.
- You may see this as not passing the BFO or the duh test. It may seem simple. You may wish to absolve yourself of responsibility for it – and say that it is the responsibility of others The good news is --- you have the power to change the climate – with very simple modification of your behavior delivered in a consistent manner.
- First we need to describe the problem
- The only time most of us realize there is a problem is when it isn’t getting done…. If everything is going smoothly, we are oblivious to it……
- It is important to know that you as the physician can find yourself either in the role of the lion …. Or in the role of the person whose life is fundamentally changed by the communication at hand
- You are first and foremost – surgeons --- It may take a little work to feel comfortable
- Let’s look at some examples of what you face every day.
- Each person should be able to describe “this is the contribution I make to a positive patient experience.
- We want clear consistent boundaries and norms of behavior to have a well functioning workplace. The evidence is clear that norms of behavior, clear boundaries, and consistency are the three most critical characteristics of an effective workplace. You must deliver every day --- in order for staff to follow your lead.