Ace Relocation Systems is a family-owned global relocation company that has been in business for over 40 years. It operates 9 offices nationwide and provides residential and corporate relocation services, including domestic and international moves. Ace prides itself on high quality customer service and has received several awards for customer satisfaction and operational excellence.

1. Ace Relocation Systems
Ace has moved hundreds of
thousands of people in the past
forty years. Each year we move
young couples to their first homes,
from those homes to larger ones as
their families grow, to smaller
places as their kids leave the nest,
overseas on company business,
and we even move their offices as
their companies grow. Each time
it’s slightly emotional. Moving is
exciting, but it’s also stressful to
uproot, and unnerving to trust
your life’s possessions to strangers.
We’re the ones you can trust to move your worldly belongings through each stage of your life.
Mission
To earn and maintain customer loyalty by consistently delivering the highest quality experience at every level and with
every touch. We will accomplish this with a company-wide commitment to top-tier service, systems, and products.

2. About Ace Relocation Systems
Who we are
As an agent for Atlas Van Lines, Ace Relocation Systems is aligned with the
nation’s largest and strongest interstate moving companies.
We are the fourth largest agency group for Atlas Van Lines and we hold a seat on
their board of directors.
“Family owned” describes our company’s ownership structure but also refers to a
way of doing business that embraces employees, customers and suppliers
as if they were family.
Over the past forty or more years, the Lammers Family has built a company that
does much more than just move things from point A to point B, they deliver
great service and great value for their clients.
Company Larry Lammers with his father, Reg – the founder of Ace
Relocation – in 1965
Headquarters: San Diego, California
Established: 1968
Incorporated: Washington; Corporation Wholly Owned & Operated
Employees: Approximately 300 full time and contractors in 9 offices nationwide
Leadership Team:
Larry Lammers, CEO/President Dan Lammers, VP Operations & Government Sales William McArdle,
Member, Atlas Board of Directors Member, AMSA Board of Directors Chief Financial Officer

3. Why Choose Ace Relocation Systems
Ace is a global relocation company that executes well over
14,000 moves per year.
We have been entrusted by Fortune 500 companies, the
Department of Defense, government agencies through
the GSA, and thousands of individuals and families
annually for forty years.
As the fourth largest agency group for Atlas Van Lines,
and with nine offices nationwide and a vast worldwide
network, we can handle all your domestic and
international relocation needs.
Our purpose is to provide customers and their families with the finest relocation services available within the industry
today at a fair and reasonable cost. Our outstanding customer service and moving expertise has resulted in hundreds of
thousands of satisfied customers. We are always happy to add more.
IT’S YOUR MOVE. Who will you trust with your life’s possessions?
Specialties
• Relocation Services & Solutions • Specialized Transportation
• Corporate Relocation • Commercial Truckload
• Residential Relocation • Office and Industrial Relocation
• International Relocation • Warehousing and Distribution

4. Global Relocation Services
Ace Makes International
Moving Simple
At Ace, you won’t be left wondering about your
clients’ shipments. We pride ourselves on
providing total transparency into all of our
operations. You will enjoy advanced shipment
tracking, custom reporting options and frequent
updates to keep you informed throughout the
move
To make it easy for corporate customers, Ace
now offers single factor pricing. We bundle every
aspect of overseas moving into a single number
so you can more simply assess the impact of
your international moving program on the
bottom line. The price covers everything for a
full-service move from door to door.

5. Seamless Customer Service
• Relocating transferees should be
entrusted to trained relocation
councilors. Our personal approach to
customer service through one-on-one
relationships with you, the transferee
and our family of agents, will ensure
that the transferee’s transition will be a
positive experience.
• All moves are coordinated from start to finish by dedicated councilors.
• Single point of contact, including pricing, status updates and real-time updates throughout the
move process.
• Our Customers Service Representatives are truly customer advocates, they are empowered to
make instant decisions on behalf of the client and transferee.
• 24 hour online information available to your relocation team and the transferee.

6. Our People Are Our Product
• They’re not only
representatives of our
company, we realize that
they’re an extension of
your company, as well.
• Every employee goes
through a mandatory
background test as part of
our hiring criteria,
including criminal, DMV
and drug testing. Random
drug testing is ongoing
throughout employment.
• Each and every member of our team undergoes rigorous training before they meet our customers.
• Training includes not only how to pack and prepare an international and domestic shipment, but also how to
load and complete the appropriate documentation.
• Customer interaction is key; our employees receive continual customer interaction training on how to deal
with transferees during this often stressful time.
• Their job is not done until all the customers’ expectations are fully met.

7. Awards and Affiliations
Cartus Commitment to
Excellence Award
2006 – 2010
Family-Owned
Business of the Year
winner, finalist
2006, 2009, 2010 Milton M. Hill Award for Quality
1999-2010 – Atlas Milt Hill Quality Award based on outstanding performance ratings in customer satisfaction,
estimating, claims, safety, and warehouse operations
1999-2010 – Hauling Excellence designated as an agent who handles a significant amount of household goods
volume, maintains excellence in operations, and receives at least a 90 percent favorable response when asked if
customers would again choose Ace Relocation Systems
1999-2010 – World Class Commitment based on inspection of twelve critical areas including customer
satisfaction, accuracy in estimating, and claims experience

8. The Power of Nine
• We have 9 locations nationwide serving
16 metro areas; 10 of the top 20
• We haul 90% of our own shipments.
• Have an average of 50,000 sq. ft. of
warehouse space per location
• Have approximately 500 Ace-dedicated pieces of
equipment on the road
• No drop in service during peak season
• Our internal structure, cross training and information systems allow scalability
• Our nine full service locations, combined with our extensive hauling fleet, allows us to seamlessly handle
anticipated or unexpected surges in volumes, protecting valued clients from embargos and service level
fluctuations
www.AceRelocation.com

9. Locations
Branch Offices
Los Angeles, California Austin & San Antonio, Texas
189 W. Victoria 1300 Goforth Road
Long Beach, CA 90805 Kyle, TX 78640
(800) 321-8104 (866) 295-3150
San Francisco Bay Area Chicago, Illinois
675 Quinn Avenue 2585 Technology Drive
San Jose, CA 95112 Elgin, IL 60124
(800) 937-4223 (800) 262-2632
Seattle/Tacoma, Washington Baltimore/Washington, D.C.
19931 72nd Avenue South 400 Commerce Drive
Kent, WA 98032 Upper Marlboro, MD 20774
(800) 227-0221 (800) 543-3981
Phoenix, Arizona Orlando, Florida San Diego, California
1740 S. 40th Ave 2507 Investor’s Row 5608 Eastgate Drive
Phoenix, AZ 85009 Orlando, FL 32837 San Diego, CA 92121
Corporate Office
(800) 950-2220 (800) 861-8334 (800) 617-6171 and Branch Office
www.AceRelocation.com

10. Ace Relocation Systems Clients

11. Contact
Michael Quigley
Director, Global Relocation Services
408-346-9088 office
408-921-8599 mobile