Conversation, Connection,
Commitment:!
The Art of Engaging Employees
and Boosting Performance!
MARNIE E. GREEN, CSP, IPMA-...
2!
For	
  session	
  slides	
  and	
  	
  
other	
  resources	
  
	
  
Text	
  MarnieAZSHRM	
  to	
  
number	
  963-­‐62	
...
3!
Insert Mountain Montana photo!
Leah Story!
©Management	
  Educa.on	
  Group.	
  All	
  rights	
  reserved.	
  Managemen...
4!
An engaged employee is enthusiastically
and proudly involved in his or her
organization and day-to-day job
responsibili...
5!©Management	
  Educa.on	
  Group.	
  All	
  rights	
  reserved.	
  ManagementEduca.onGroup.com	
  
More Engagement!
Good...
6!
P.O.W.E.R !
Team!
!
“Promoting
Optimism with
Enthusiasm and
Recreation”!
City of Huntington Beach, CA !
©Management	
  ...
7!
Huntington Beach Employee Lounge!
©Management	
  Educa.on	
  Group.	
  All	
  rights	
  reserved.	
  ManagementEduca.on...
8!
Engaging Organizations!
©Management	
  Educa.on	
  Group.	
  All	
  rights	
  reserved.	
  ManagementEduca.onGroup.com	...
9!
Feedback is a
major driver !
of employee!
engagement.!
!
©Management	
  Educa.on	
  Group.	
  All	
  rights	
  reserved...
10!©Management	
  Educa.on	
  Group.	
  All	
  rights	
  reserved.	
  ManagementEduca.onGroup.com	
  
11!
!
LEAD with Behavior!
ELIMINATE Judgment!
INQUIRE with Purpose!
BE Clear!
!
Four Critical Mind-sets for Conversations ...
Observation vs. Assumption!
©Management	
  Educa.on	
  Group.	
  All	
  rights	
  reserved.	
  ManagementEduca.onGroup.com...
©Management	
  Educa.on	
  Group.	
  All	
  rights	
  reserved.	
  ManagementEduca.onGroup.com	
   13!
14!©Management	
  Educa.on	
  Group.	
  All	
  rights	
  reserved.	
  ManagementEduca.onGroup.com	
  
15!©Management	
  Educa.on	
  Group.	
  All	
  rights	
  reserved.	
  ManagementEduca.onGroup.com	
  
How do you feel?!
Wh...
16!
Maintain a
conversation with
a colleague for
three minutes,
using only
questions.!
!
A Challenge for You!
©Management	...
17!


Picture to Cue Bob Story!
!
!
©Management	
  Educa.on	
  Group.	
  All	
  rights	
  reserved.	
  ManagementEduca.onG...
How Do I Know if it Worked?!
©Management	
  Educa.on	
  Group.	
  All	
  rights	
  reserved.	
  ManagementEduca.onGroup.co...
19!©Management	
  Educa.on	
  Group.	
  All	
  rights	
  reserved.	
  ManagementEduca.onGroup.com	
  
Feedforward !
20!
For	
  session	
  slides	
  and	
  	
  
other	
  resources	
  
	
  
Text	
  MarnieAZSHRM	
  to	
  
number	
  963-­‐62	...
21!
Tips for Enhancing Your Personal Confidence!
©Management	
  Educa.on	
  Group.	
  All	
  rights	
  reserved.	
  Managem...
22!
Tips for Enhancing Your Personal Confidence!
©Management	
  Educa.on	
  Group.	
  All	
  rights	
  reserved.	
  Managem...
23!©Management	
  Educa.on	
  Group.	
  All	
  rights	
  reserved.	
  ManagementEduca.onGroup.com	
  
You don't have to
be...
24!©Management	
  Educa.on	
  Group.	
  All	
  rights	
  reserved.	
  ManagementEduca.onGroup.com	
  
!
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Conversation Connection Commitment

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2013 Presentation to the AZ SHRM Conference

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Conversation Connection Commitment

  1. 1. Conversation, Connection, Commitment:! The Art of Engaging Employees and Boosting Performance! MARNIE E. GREEN, CSP, IPMA-CP! 2013 Arizona SHRM State Conference! !  
  2. 2. 2! For  session  slides  and     other  resources     Text  MarnieAZSHRM  to   number  963-­‐62  
  3. 3. 3! Insert Mountain Montana photo! Leah Story! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  
  4. 4. 4! An engaged employee is enthusiastically and proudly involved in his or her organization and day-to-day job responsibilities. ! ! What is an Engaged Employee?! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   2012 ADP/IPMA-HR Engagement Study !
  5. 5. 5!©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   More Engagement! Good Stuff Happens!
  6. 6. 6! P.O.W.E.R ! Team! ! “Promoting Optimism with Enthusiasm and Recreation”! City of Huntington Beach, CA ! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  
  7. 7. 7! Huntington Beach Employee Lounge! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  
  8. 8. 8! Engaging Organizations! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  
  9. 9. 9! Feedback is a major driver ! of employee! engagement.! ! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   The Latest Engagement Studies! BlessingWhite, January 2013!
  10. 10. 10!©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  
  11. 11. 11! ! LEAD with Behavior! ELIMINATE Judgment! INQUIRE with Purpose! BE Clear! ! Four Critical Mind-sets for Conversations that Engage! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  
  12. 12. Observation vs. Assumption! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   12!
  13. 13. ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   13!
  14. 14. 14!©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  
  15. 15. 15!©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   How do you feel?! What do you need?!
  16. 16. 16! Maintain a conversation with a colleague for three minutes, using only questions.! ! A Challenge for You! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  
  17. 17. 17! 
 Picture to Cue Bob Story! ! ! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  
  18. 18. How Do I Know if it Worked?! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   18! Acknowledge! Reinforce! Behavior changes! Re-address! Assign Consequences ! Behavior doesn’t change!
  19. 19. 19!©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   Feedforward !
  20. 20. 20! For  session  slides  and     other  resources     Text  MarnieAZSHRM  to   number  963-­‐62  
  21. 21. 21! Tips for Enhancing Your Personal Confidence! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   Build mastery! Model ! successful ! people! Practice 
 visualization! Mind your ! negative ! thoughts! If not you, 
 then who?! Toughest ! conversation ! today!
  22. 22. 22! Tips for Enhancing Your Personal Confidence! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   Wait through the silence! Ask for reassurance! Shift your focus! You don't have to be PERFECT all the time!
  23. 23. 23!©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   You don't have to be PERFECT all the time! Insert  re.rement  photo  to  cue  end  of  Bob  story  
  24. 24. 24!©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   ! Join me for a book signing ! at 2:15pm today in the ! SHRM Bookstore! ! Order additional copies at! any of the following 
 booksellers:    
  ! ! Marnie E. Green, CSP, IPMA-CP! www.ManagementEducationGroup.com
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