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Conversation Connection Commitment
Conversation Connection Commitment
Conversation Connection Commitment
Conversation Connection Commitment
Conversation Connection Commitment
Conversation Connection Commitment
Conversation Connection Commitment
Conversation Connection Commitment
Conversation Connection Commitment
Conversation Connection Commitment
Conversation Connection Commitment
Conversation Connection Commitment
Conversation Connection Commitment
Conversation Connection Commitment
Conversation Connection Commitment
Conversation Connection Commitment
Conversation Connection Commitment
Conversation Connection Commitment
Conversation Connection Commitment
Conversation Connection Commitment
Conversation Connection Commitment
Conversation Connection Commitment
Conversation Connection Commitment
Conversation Connection Commitment
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Conversation Connection Commitment

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2013 Presentation to the AZ SHRM Conference

2013 Presentation to the AZ SHRM Conference

Published in: Business, Technology
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  • 1. Conversation, Connection, Commitment:! The Art of Engaging Employees and Boosting Performance! MARNIE E. GREEN, CSP, IPMA-CP! 2013 Arizona SHRM State Conference! !  
  • 2. 2! For  session  slides  and     other  resources     Text  MarnieAZSHRM  to   number  963-­‐62  
  • 3. 3! Insert Mountain Montana photo! Leah Story! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  
  • 4. 4! An engaged employee is enthusiastically and proudly involved in his or her organization and day-to-day job responsibilities. ! ! What is an Engaged Employee?! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   2012 ADP/IPMA-HR Engagement Study !
  • 5. 5!©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   More Engagement! Good Stuff Happens!
  • 6. 6! P.O.W.E.R ! Team! ! “Promoting Optimism with Enthusiasm and Recreation”! City of Huntington Beach, CA ! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  
  • 7. 7! Huntington Beach Employee Lounge! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  
  • 8. 8! Engaging Organizations! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  
  • 9. 9! Feedback is a major driver ! of employee! engagement.! ! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   The Latest Engagement Studies! BlessingWhite, January 2013!
  • 10. 10!©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  
  • 11. 11! ! LEAD with Behavior! ELIMINATE Judgment! INQUIRE with Purpose! BE Clear! ! Four Critical Mind-sets for Conversations that Engage! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  
  • 12. Observation vs. Assumption! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   12!
  • 13. ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   13!
  • 14. 14!©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  
  • 15. 15!©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   How do you feel?! What do you need?!
  • 16. 16! Maintain a conversation with a colleague for three minutes, using only questions.! ! A Challenge for You! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  
  • 17. 17! 
 Picture to Cue Bob Story! ! ! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  
  • 18. How Do I Know if it Worked?! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   18! Acknowledge! Reinforce! Behavior changes! Re-address! Assign Consequences ! Behavior doesn’t change!
  • 19. 19!©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   Feedforward !
  • 20. 20! For  session  slides  and     other  resources     Text  MarnieAZSHRM  to   number  963-­‐62  
  • 21. 21! Tips for Enhancing Your Personal Confidence! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   Build mastery! Model ! successful ! people! Practice 
 visualization! Mind your ! negative ! thoughts! If not you, 
 then who?! Toughest ! conversation ! today!
  • 22. 22! Tips for Enhancing Your Personal Confidence! ©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   Wait through the silence! Ask for reassurance! Shift your focus! You don't have to be PERFECT all the time!
  • 23. 23!©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   You don't have to be PERFECT all the time! Insert  re.rement  photo  to  cue  end  of  Bob  story  
  • 24. 24!©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   ! Join me for a book signing ! at 2:15pm today in the ! SHRM Bookstore! ! Order additional copies at! any of the following 
 booksellers:    
  ! ! Marnie E. Green, CSP, IPMA-CP! www.ManagementEducationGroup.com

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