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Boom your clients 
Drs. Marc J. De Turck 
Based on the works of L. Ron Hubbard
The Basics of operation 
 Be there 
 Look 
 Don’t lie
3 Elements of succes 
Conviction 
Emotions 
Behavior
Conditions of existence 
DO 
HAVE 
BE
Сonditions of existence 
There are three conditions of 
existence 
These three conditions comprise 
life 
They are BE, DO and HAVE 
L. Ron Hubbrd, Fundaentals of thought
Сonditions of existence 
BE 
The condition of being is defined as the 
assumption (choosing) of a category of identity. 
An example of beingness could be one's own 
name. 
Another example would be one's profession. 
L. Ron Hubbrd, Fundaentals of thought
Сonditions of existence 
DO 
The second condition of existence is doing. 
By doing, we mean action, function, 
accomplishment, the attainment of goals, 
the fulfilling of purpose, or any change of 
position in space. 
L. Ron Hubbrd, Fundaentals of thought
Сonditions of excistence 
HAVE 
The third condition of existence is havingness. 
By havingness we mean owning, possessing, 
being capable of commanding, positioning, 
taking charge of objects, energies or spaces. 
L. Ron Hubbrd, Fundaentals of thought
Products and exchange 
A product is a finished high quality service or article, 
in the hands of the being or group it serves, as an exchange 
for a valuable. …. 
It's a finished high quality service or article in the hands of 
the 
consumer as an exchange for a valuable. 
In other words it isn't a product at all unless it's exchanged. 
Unless it's exchangeable it's not a product at all. 
Even the individual has to put his service or article in the 
hands of some other staff member before it could be called 
a product. 
Product is exchange, exchange is product. 
L. Ron Hubbard, Management technology defined
Products - Ice cream 
 Result of YOU 
 Result of Product 
 Result of Company 
L. Ron Hubbard, Management technology defined
Positioning: 
“Old advertising tech is worn out… they have a new tech 
called positioning. “This means putting a subject (like 
shaving cream) into a relative position with other 
products. People only remember, they say, by relating 
one thing to another.” 
“A position is where you put a product in somebody’s 
life or mind and in relation to other products.” 
L. Ron Hubbard, Modern Management Technology Defined, 
“Positioning” p. 398 
*
“Fast communication is most easily done by 
comparisons… 
“So we get a law which is this: 
“THE UNFAMILIAR IS RAPIDLY 
INTRODUCED OR 
COMMUNICATED BY COMPARING IT TO 
A FAMILIAR.” 
L. Ron Hubbard, Management Series, Vol. 3 
“Marketing Series 5, PR Series 30, Positioning, Philosophic Theory” p. 181-182
BEFORE 
AFTER
POSITIONING, PHILOSOPHIC 
THEORY 
 “There is an excellent booklet called: 
“The Positioning Era” put out by Ries 
Cappiello Colwell, Inc., 1212 Avenue of 
the Americas, New York, NY 10036, 
which has been reprinted and issued as 
HCO PL 13 Sept. 88R, Marketing Series 
24, THE POSITIONING ERA. It is an 
excellent book”. – LRH 
 HCO PL 30 January 1979, POSITIONING, 
PHILOSOPHIC THEORY
THE POSITIONING ERA 
 “The little booklet on this is proved 
below – “The Positioning Era,” written 
by Jack Trout and Al Ries, published 
by 
 Ries Cappiello Colwell, Inc., 1212. 
 It is a vital tool.” – LRH 
 HCO PL 13 Sept. 88R, Marketing Series 24, THE 
POSITIONING ERA
1. THE LAW OF LEADERSHIP 
 “It’s better to be first than it is to be 
better. 
 The basic issue in marketing is 
creating a category you can be first 
in. it’s the law of leadership. It’s better 
to be first than it is to be better.”
THE LAW OF LEADERSHIP 
 What’s the name of the first person to fly 
the Atlantic Ocean solo? Charles 
Lindbergh, right? What’s the name of 
the second person to fly Atlantic Ocean 
solo? Not so easy to answer, is it? 
 Niel Armstrong was the first person to 
walk on the moon. Who was second? 
 George Washington was the first 
president of the United States. Who was 
second?
2. THE LAW OF THE 
CATEGORY 
 If you can’t be first in a category, set up 
a new category you can be first in. 
 The most successful computer company 
of the seventies and eighties next to IBM 
was Digital Equipment Corporation. IBM 
was first in computers. DEC was first in 
microcomputers. 
 Many other computer companies 
became rich and famous by following a 
simple principle: If you can’t be first in a 
category, set up a new category you can 
be first in.
NUMBER TWO STRATEGY 
 “Most companies are in the No. 2,3,4 
or even worse category. What then? 
 “simply stated, the first rule of 
positioning is this: 
 You can’t compete, head-on against a 
company that has a strong, 
established position. You can go 
around, under or over, but never 
head-to-head.”
 The classic example of No. 2 strategy is 
AVIS. But many marketing people misread 
the AVIV story. They assume the company 
was successful because it tried harder. 
 Not at all. Avis was successful because it 
related itself to the position of Hertz. Avis 
preempted the No. 2 position. (if trying harder 
were the secret of success, Harold Stassen 
would be President.) 
 *preempted: to take the place of something else.
 Most marketplaces have room for a 
strong No. 2 company provided they 
position themselves clearly as an 
alternative to the leader…
3. THE LAW OF THE MIND 
 It’s better to be first in the mind than to be first 
in the marketplace. 
 The law of mind follows from the law of 
perception. If marketing is a battle of 
perception, not product, then the mind takes 
precedence over the marketplace. 
 For example, IBM wasn’t first in the 
marketplace with the mainframe computer. But 
thanks to a massive marketing effort, IBM got 
into the mind and won the computer battle 
early.
4. THE LAW OF PERCEPTION 
 Marketing is not a battle of products, 
it’s a battle of perceptions.
5. THE LAW OF FOCUS 
 The most powerful concept in marketing 
is owning a word in the prospect’s mind. 
 A company can become incredibly 
successful if it can find a way to own a 
word in the mind of the prospect. Not a 
complicated word. Not an invented one. 
The simple are best, words taken right 
out of the dictionary.
MARKETING: 
“The conceiving and packaging and the 
moving of a specific product into public 
hands. It means to prepare and take to 
and place on the market in such a way 
as to obtain maximum potential and 
recompense.” 
L. Ron Hubbard, Management Series, Vol. 3 p. 174 
“Marketing, Promotion and Dissemination Defined”.*
Motivation Scale 
Duty highest 
Personal conviction 
Personal gain 
Money lowest 
L. Ron hubbard, Motivation scale
Products and exchange 
Conditions of exchange 
1. Rip-off 
First consider a group which takes in 
money but does not deliver anything in 
exchange. This is called rip-off. 
2. Partial exchange 
The group takes in order or money for 
goods and then delivers part of it or a 
corrupted version of what was ordered. 
L. Ron Hubbard, Finance series 36
Products and exchange 
Conditions of exchange 
3. Fair exchange 
One takes in orders and money and one 
delivers exactly as was ordered. 
4. Exchange in abundance 
Here one does not give two for one or free 
service but gives something more valuable 
than money was received for. 
Л. Рон Хаббард, Серрия Финансы 28
The Emotional tone scale 
4.0 Enthusiasm 
3.3 Strong interest 
3.0 Conservatism 
2.5 Boredom 
2.0 Antagonism 
1.5 Anger 
1.1 Covert Hostility 
1.0 Fear 
0.5 Grief 
0.05 Apathy 
L. Ron Hubbard, The emotional tone scale
4 exact steps 
Contact 
Handle 
Salvage 
Bring to understanding 
L. Ron Hubbard, Dissem drill
4 exact steps in sales 
CONTACT 
 Clear and simple 
 On a fair 
 On a meeting 
 In a train, …. 
 On holiday 
 In a restaurant 
 Use tone scale
4 exact steps in sales 
HANDLE 
Handle all antagonism towards YOU 
and towards your product and your 
company 
Control, direct, ….
4 exact steps in sales 
HANDLE 
Interest 
Communication 
Control 
Help 
L.Ron Hubbard Precession proces
4 exact steps 
Salvage 
What does the person need? 
Why doe she need this? 
How does this have an effect upon him? 
What would happen if he wouldn’t get 
what he needs? 
How long is this going on? 
Does he really think he can get it?
4 exact steps in sales 
Bring to understanding and propose 
False objection : is changing 
Do not change – come back with 
same proposal 
Real objection is coming back
4 exact steps 
Closing with real objection 
1. Understand the objection 
2. Find something the person is right and 
acknowledge this 
3. Wait 
4. Come back with your proposal 
5. Ask for his solution 
Never give a solution, give data.
Conditions and formulas 
10 
9 
8 
7 
6 
5 
4 
3 
2 
1 
0 
W1 W2 W3 W4 W5 W6 W7 W8 
Non-existence 
1. Find a communication line. 
2. Make yourself known. 
3. Discover what is needed or wanted. 
4. Do, produce and/or present it. 
10 
9 
8 
7 
6 
5 
4 
3 
2 
1 
0 
1 2 3 4 5 6 7 8 
L. Ron Hubbard, Ethis, the Condtions formulas
Conditions and formulas 
Danger 
1. Bypass habits or normal routines. 
2. Handle the situation and any danger in it. 
3. Assign self a Danger condition. 
4. Get in your own personal ethics by 
finding what you are doing that is out-ethics 
and use self-discipline to correct 
it and get honest and straight. 
5. Reorganize your life so that the 
dangerous situation is not continually 
happening to you. 
6. Formulate and adopt firm policy that will 
hereafter detect and prevent the same 
situation from continuing to occur. 
10 
9 
8 
7 
6 
5 
4 
3 
2 
1 
0 
1 2 3 4 5 6 7 8 
L. Ron Hubbard, Ethis, the Condtions formulas
Conditions and formulas 
Emergency 
1. Promote. That applies to an organization. 
To an individual you had better say 
produce. 
2. Change your operating basis. 
3. Economize. 
4. Then prepare to deliver. 
5. Part of the condition of Emergency 
contains this little line—you have got to 
stiffen discipline or you have got to 
stiffen ethics. 
L. Ron Hubbard, Ethis, the Condtions formulas 
10 
9 
8 
7 
6 
5 
4 
3 
2 
1 
0 
1 2 3 4 5 6 7 8
Conditions and formulas 
Normal 
1. The way you maintain an increase is 
when you are in a state of Normal 
Operation you don’t change 
anything. 
2. Ethics are very mild, the justice 
factor is quite mild, there are no 
savage actions taken particularly. 
3. When a statistic betters then look it 
over carefully and find out what 
bettered it, and then do that without 
abandoning what you were doing 
before. 
4. Every time a statistic worsens slightly, 
quickly find out why and remedy it. 
L. Ron Hubbard, Ethis, the Condtions formulas 
10 
9 
8 
7 
6 
5 
4 
3 
2 
1 
0 
1 2 3 4 5 6 7 8
Conditions and formulas 
Normal 
1. The way you maintain an increase is 
when you are in a state of Normal 
Operation you don’t change 
anything. 
2. Ethics are very mild, the justice 
factor is quite mild, there are no 
savage actions taken particularly. 
3. When a statistic betters then look it 
over carefully and find out what 
bettered it, and then do that without 
abandoning what you were doing 
before. 
4. Every time a statistic worsens slightly, 
quickly find out why and remedy it. 
L. Ron Hubbard, Ethis, the Condtions formulas 
10 
9 
8 
7 
6 
5 
4 
3 
2 
1 
0 
1 2 3 4 5 6 7 8
Conditions and formulas 
Affluence 
1. Economize. Now the first thing you must 
do in Affluence is economize and then 
make very, very sure that you don’t buy 
anything that has any future 
commitment to it 
2. Pay every bill. 
3. Invest the remainder in service facilities; 
make it more possible to deliver. 
4. Discover what caused the condition of 
Affluence and strengthen it. 
L. Ron Hubbard, Ethis, the Condtions formulas 
20 
19 
18 
17 
16 
15 
14 
13 
12 
11 
10 
9 
8 
7 
6 
5 
4 
3 
2 
1 
0 
1 2 3 4 5 6 7 8
Conditions and formulas 
Power 
The first law of a condition of Power is don’t 
disconnect. You can’t just deny your 
connections; what you have got to do is 
take ownership and responsibility for your 
connections. 
2. The first thing you have got to do is make a 
record of all of its lines. And that is the only 
way you will ever be able to disconnect. So 
on a condition of Power the first thing you 
have to do is write up your wholepost. You 
have made it possible for the next fellow in 
to assume the state of Power Change. If 
you don’t write up your whole post, you are 
going to be stuck with a piece of that post 
since time immemorial, and a year or so 
later somebody will still be coming to you 
asking you about that post which you 
occupied. 
3. The responsibility is write the thing up and 
get it into the hands of the guy who is going 
to take care of it. 
4. Do all you can to make the post occupiable. 
L. Ron Hubbard, Ethis, the Condtions formulas 
20 
19 
18 
17 
16 
15 
14 
13 
12 
11 
10 
9 
8 
7 
6 
5 
4 
3 
2 
1 
0 
1 2 3 4 5 6 7 8
3 
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Book clients now

  • 1. Boom your clients Drs. Marc J. De Turck Based on the works of L. Ron Hubbard
  • 2. The Basics of operation  Be there  Look  Don’t lie
  • 3. 3 Elements of succes Conviction Emotions Behavior
  • 5. Сonditions of existence There are three conditions of existence These three conditions comprise life They are BE, DO and HAVE L. Ron Hubbrd, Fundaentals of thought
  • 6. Сonditions of existence BE The condition of being is defined as the assumption (choosing) of a category of identity. An example of beingness could be one's own name. Another example would be one's profession. L. Ron Hubbrd, Fundaentals of thought
  • 7. Сonditions of existence DO The second condition of existence is doing. By doing, we mean action, function, accomplishment, the attainment of goals, the fulfilling of purpose, or any change of position in space. L. Ron Hubbrd, Fundaentals of thought
  • 8. Сonditions of excistence HAVE The third condition of existence is havingness. By havingness we mean owning, possessing, being capable of commanding, positioning, taking charge of objects, energies or spaces. L. Ron Hubbrd, Fundaentals of thought
  • 9. Products and exchange A product is a finished high quality service or article, in the hands of the being or group it serves, as an exchange for a valuable. …. It's a finished high quality service or article in the hands of the consumer as an exchange for a valuable. In other words it isn't a product at all unless it's exchanged. Unless it's exchangeable it's not a product at all. Even the individual has to put his service or article in the hands of some other staff member before it could be called a product. Product is exchange, exchange is product. L. Ron Hubbard, Management technology defined
  • 10. Products - Ice cream  Result of YOU  Result of Product  Result of Company L. Ron Hubbard, Management technology defined
  • 11. Positioning: “Old advertising tech is worn out… they have a new tech called positioning. “This means putting a subject (like shaving cream) into a relative position with other products. People only remember, they say, by relating one thing to another.” “A position is where you put a product in somebody’s life or mind and in relation to other products.” L. Ron Hubbard, Modern Management Technology Defined, “Positioning” p. 398 *
  • 12. “Fast communication is most easily done by comparisons… “So we get a law which is this: “THE UNFAMILIAR IS RAPIDLY INTRODUCED OR COMMUNICATED BY COMPARING IT TO A FAMILIAR.” L. Ron Hubbard, Management Series, Vol. 3 “Marketing Series 5, PR Series 30, Positioning, Philosophic Theory” p. 181-182
  • 13.
  • 15. POSITIONING, PHILOSOPHIC THEORY  “There is an excellent booklet called: “The Positioning Era” put out by Ries Cappiello Colwell, Inc., 1212 Avenue of the Americas, New York, NY 10036, which has been reprinted and issued as HCO PL 13 Sept. 88R, Marketing Series 24, THE POSITIONING ERA. It is an excellent book”. – LRH  HCO PL 30 January 1979, POSITIONING, PHILOSOPHIC THEORY
  • 16. THE POSITIONING ERA  “The little booklet on this is proved below – “The Positioning Era,” written by Jack Trout and Al Ries, published by  Ries Cappiello Colwell, Inc., 1212.  It is a vital tool.” – LRH  HCO PL 13 Sept. 88R, Marketing Series 24, THE POSITIONING ERA
  • 17. 1. THE LAW OF LEADERSHIP  “It’s better to be first than it is to be better.  The basic issue in marketing is creating a category you can be first in. it’s the law of leadership. It’s better to be first than it is to be better.”
  • 18. THE LAW OF LEADERSHIP  What’s the name of the first person to fly the Atlantic Ocean solo? Charles Lindbergh, right? What’s the name of the second person to fly Atlantic Ocean solo? Not so easy to answer, is it?  Niel Armstrong was the first person to walk on the moon. Who was second?  George Washington was the first president of the United States. Who was second?
  • 19. 2. THE LAW OF THE CATEGORY  If you can’t be first in a category, set up a new category you can be first in.  The most successful computer company of the seventies and eighties next to IBM was Digital Equipment Corporation. IBM was first in computers. DEC was first in microcomputers.  Many other computer companies became rich and famous by following a simple principle: If you can’t be first in a category, set up a new category you can be first in.
  • 20. NUMBER TWO STRATEGY  “Most companies are in the No. 2,3,4 or even worse category. What then?  “simply stated, the first rule of positioning is this:  You can’t compete, head-on against a company that has a strong, established position. You can go around, under or over, but never head-to-head.”
  • 21.  The classic example of No. 2 strategy is AVIS. But many marketing people misread the AVIV story. They assume the company was successful because it tried harder.  Not at all. Avis was successful because it related itself to the position of Hertz. Avis preempted the No. 2 position. (if trying harder were the secret of success, Harold Stassen would be President.)  *preempted: to take the place of something else.
  • 22.  Most marketplaces have room for a strong No. 2 company provided they position themselves clearly as an alternative to the leader…
  • 23. 3. THE LAW OF THE MIND  It’s better to be first in the mind than to be first in the marketplace.  The law of mind follows from the law of perception. If marketing is a battle of perception, not product, then the mind takes precedence over the marketplace.  For example, IBM wasn’t first in the marketplace with the mainframe computer. But thanks to a massive marketing effort, IBM got into the mind and won the computer battle early.
  • 24. 4. THE LAW OF PERCEPTION  Marketing is not a battle of products, it’s a battle of perceptions.
  • 25. 5. THE LAW OF FOCUS  The most powerful concept in marketing is owning a word in the prospect’s mind.  A company can become incredibly successful if it can find a way to own a word in the mind of the prospect. Not a complicated word. Not an invented one. The simple are best, words taken right out of the dictionary.
  • 26. MARKETING: “The conceiving and packaging and the moving of a specific product into public hands. It means to prepare and take to and place on the market in such a way as to obtain maximum potential and recompense.” L. Ron Hubbard, Management Series, Vol. 3 p. 174 “Marketing, Promotion and Dissemination Defined”.*
  • 27. Motivation Scale Duty highest Personal conviction Personal gain Money lowest L. Ron hubbard, Motivation scale
  • 28. Products and exchange Conditions of exchange 1. Rip-off First consider a group which takes in money but does not deliver anything in exchange. This is called rip-off. 2. Partial exchange The group takes in order or money for goods and then delivers part of it or a corrupted version of what was ordered. L. Ron Hubbard, Finance series 36
  • 29. Products and exchange Conditions of exchange 3. Fair exchange One takes in orders and money and one delivers exactly as was ordered. 4. Exchange in abundance Here one does not give two for one or free service but gives something more valuable than money was received for. Л. Рон Хаббард, Серрия Финансы 28
  • 30. The Emotional tone scale 4.0 Enthusiasm 3.3 Strong interest 3.0 Conservatism 2.5 Boredom 2.0 Antagonism 1.5 Anger 1.1 Covert Hostility 1.0 Fear 0.5 Grief 0.05 Apathy L. Ron Hubbard, The emotional tone scale
  • 31. 4 exact steps Contact Handle Salvage Bring to understanding L. Ron Hubbard, Dissem drill
  • 32. 4 exact steps in sales CONTACT  Clear and simple  On a fair  On a meeting  In a train, ….  On holiday  In a restaurant  Use tone scale
  • 33. 4 exact steps in sales HANDLE Handle all antagonism towards YOU and towards your product and your company Control, direct, ….
  • 34. 4 exact steps in sales HANDLE Interest Communication Control Help L.Ron Hubbard Precession proces
  • 35. 4 exact steps Salvage What does the person need? Why doe she need this? How does this have an effect upon him? What would happen if he wouldn’t get what he needs? How long is this going on? Does he really think he can get it?
  • 36. 4 exact steps in sales Bring to understanding and propose False objection : is changing Do not change – come back with same proposal Real objection is coming back
  • 37. 4 exact steps Closing with real objection 1. Understand the objection 2. Find something the person is right and acknowledge this 3. Wait 4. Come back with your proposal 5. Ask for his solution Never give a solution, give data.
  • 38. Conditions and formulas 10 9 8 7 6 5 4 3 2 1 0 W1 W2 W3 W4 W5 W6 W7 W8 Non-existence 1. Find a communication line. 2. Make yourself known. 3. Discover what is needed or wanted. 4. Do, produce and/or present it. 10 9 8 7 6 5 4 3 2 1 0 1 2 3 4 5 6 7 8 L. Ron Hubbard, Ethis, the Condtions formulas
  • 39. Conditions and formulas Danger 1. Bypass habits or normal routines. 2. Handle the situation and any danger in it. 3. Assign self a Danger condition. 4. Get in your own personal ethics by finding what you are doing that is out-ethics and use self-discipline to correct it and get honest and straight. 5. Reorganize your life so that the dangerous situation is not continually happening to you. 6. Formulate and adopt firm policy that will hereafter detect and prevent the same situation from continuing to occur. 10 9 8 7 6 5 4 3 2 1 0 1 2 3 4 5 6 7 8 L. Ron Hubbard, Ethis, the Condtions formulas
  • 40. Conditions and formulas Emergency 1. Promote. That applies to an organization. To an individual you had better say produce. 2. Change your operating basis. 3. Economize. 4. Then prepare to deliver. 5. Part of the condition of Emergency contains this little line—you have got to stiffen discipline or you have got to stiffen ethics. L. Ron Hubbard, Ethis, the Condtions formulas 10 9 8 7 6 5 4 3 2 1 0 1 2 3 4 5 6 7 8
  • 41. Conditions and formulas Normal 1. The way you maintain an increase is when you are in a state of Normal Operation you don’t change anything. 2. Ethics are very mild, the justice factor is quite mild, there are no savage actions taken particularly. 3. When a statistic betters then look it over carefully and find out what bettered it, and then do that without abandoning what you were doing before. 4. Every time a statistic worsens slightly, quickly find out why and remedy it. L. Ron Hubbard, Ethis, the Condtions formulas 10 9 8 7 6 5 4 3 2 1 0 1 2 3 4 5 6 7 8
  • 42. Conditions and formulas Normal 1. The way you maintain an increase is when you are in a state of Normal Operation you don’t change anything. 2. Ethics are very mild, the justice factor is quite mild, there are no savage actions taken particularly. 3. When a statistic betters then look it over carefully and find out what bettered it, and then do that without abandoning what you were doing before. 4. Every time a statistic worsens slightly, quickly find out why and remedy it. L. Ron Hubbard, Ethis, the Condtions formulas 10 9 8 7 6 5 4 3 2 1 0 1 2 3 4 5 6 7 8
  • 43. Conditions and formulas Affluence 1. Economize. Now the first thing you must do in Affluence is economize and then make very, very sure that you don’t buy anything that has any future commitment to it 2. Pay every bill. 3. Invest the remainder in service facilities; make it more possible to deliver. 4. Discover what caused the condition of Affluence and strengthen it. L. Ron Hubbard, Ethis, the Condtions formulas 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 0 1 2 3 4 5 6 7 8
  • 44. Conditions and formulas Power The first law of a condition of Power is don’t disconnect. You can’t just deny your connections; what you have got to do is take ownership and responsibility for your connections. 2. The first thing you have got to do is make a record of all of its lines. And that is the only way you will ever be able to disconnect. So on a condition of Power the first thing you have to do is write up your wholepost. You have made it possible for the next fellow in to assume the state of Power Change. If you don’t write up your whole post, you are going to be stuck with a piece of that post since time immemorial, and a year or so later somebody will still be coming to you asking you about that post which you occupied. 3. The responsibility is write the thing up and get it into the hands of the guy who is going to take care of it. 4. Do all you can to make the post occupiable. L. Ron Hubbard, Ethis, the Condtions formulas 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 0 1 2 3 4 5 6 7 8

Editor's Notes

  1. DAY 1 10:45 – 13:00 MARC DE TURCK
  2. <number>
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  7. <number> OEC VOL 0, HCO PL 10/09/82 “Exchange, Org income and staff pay” p. 317 points 1, 2
  8. <number> OEC VOL 0, HCO PL 10/09/82 “Exchange, Org income and staff pay” p. 317 points 1, 2
  9. <number> Scientology 0-8, Chapter 7 “Motivation scale” p. 346
  10. <number> OEC VOL 0, HCO PL 10/09/82 “Exchange, Org income and staff pay” p. 317 points 1, 2
  11. <number> OEC VOL 0, HCO PL 10/09/82 “exchange, Org income and staff pay” p. 317 points 3, 4
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