Engine Yard, the leading Platform as a Service (PaaS), has selected Badgeville’s technology to add a gamification layer on top of its vibrant customer support community.
2. Prepared By
Manu Melwin Joy
Assistant Professor
SCMS School of Technology and Management
Kerala, India.
Phone – 9744551114
Mail – manu_melwinjoy@yahoo.com
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3. Engine Yard
• Engine Yard, the leading
Platform as a Service
(PaaS), has selected
Badgeville’s technology to
add a gamification layer on
top of its vibrant customer
support community.
4. Engine Yard
• The integration of Badgeville
into the Engine Yard support
community enables the
company to optimize its
support organization and
generate a higher level of
community engagement by
proactively recognizing and
rewarding community input
from customers and
employees.
5. Engine Yard
• This increases efficiency of
customer service overall
and reduces costs as the
company’s global customer
service organization
continues to grow to meet
the increasing demand for
its services worldwide.
6. Engine Yard
• “For the past six years, we
have witnessed our
visionary customers and
partners create innovative,
high performance Web
applications,” said Bill Platt,
VP, Operations at Engine
Yard.
7. Engine Yard
• Gamification is now a part of
how their talented support team
communicates with customers
and employees. Powered by
Badgeville and Zendesk, they
were able to deploy a powerful
rewards and recognition
experience across our customer
and employee-facing support
programs in just a few short
weeks.”
8. Engine Yard
• “Badgeville's Behavior
Platform demonstrates how
customers can be extremely
creative with Zendesk's API
and javascript framework to
work with third-party
integrations," said Pierre
Grenier, Senior Product
Manager, Zendesk.
9. Engine Yard
• By integrating the Badgeville
Behavior Platform with the
Zendesk support community,
Engine Yard has addedgame
mechanics to the user
experience of its global
customer base to achieve the
many business objectives.
10. Engine Yard
• Some business objectives
are
– Create engagement and
encourage contributions in
the support community
– Provide live feedback and
real-time content
– Reduce number of support
tickets filed
11. Engine Yard
• Some business objectives
are
– Increase speed of response
to support tickets and bug
fixes
– Increase customer
satisfaction survey responses
12. Engine Yard
• Some business objectives
are
– Recognize community
members providing best
answers
– Reward customers who
suggest product
enhancements and features
that are implemented
