Usertech is a creative studio delivering comprehensive content and solutions in the digital and online environment. Our major area of expertise covers a custom development of tailor made technological solutions with the emphasis on user experience and user interface. We specialize in development of web presentation, web and mobile apps, social media apps and games, and CRM. We deliver solutions from consulting to deployment and testing. Usertech enables its clients to achieve their digital goals.

1. General Introduction
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2. Usertech clients and partners.
We help our clients achieve their digital
goals.
Innovations for Corporations
Digital innovations on both the design
and user experience side as well as
the technical side
Outsourcing for Agencies
Building a dedicated team of
developers as well as working on
multiple digital projects
Start-up support
Taking care of their digital needs, so
they can really focus on what they can
do best

3. Usertech briefly.
We are passionate
about delivering
comprehensive online
solutions.
50 inhouse professionals 5 years in the market
Hundreds of successful projects 400% YoY growth

4. Specialization.
Mobile apps Web design
UX & UI
Social Media
apps & games
We specialize in
custom development
with emphasis on user
interface and user
experience.
We can deliver a solution from
consulting to deployment and
testing.
CRM Testing

5. Selected references.

6. Notable direct clients.
E.On
We are working with E.On on
redesigning their online
selfcare starting with the
selfcare portal itself.
Everything from marketing
research to UX and design is
our responsibility.
Japan Tobacco Intl.
Japan Tobacco chose us to
be their only supplier of all
things digital. We manage
their mobile and web apps,
as well as social media.
We have been working
together for 1.5 years and
we are steadily increasing
the pace of the cooperation.
Home Credit
We are part of an
innovations team which
builds multiple products
using the Lean startup
process. Our
responsibilities are for the
technical and design part of
these projects.
Raiffeisen Bank
We cooperate on creating
products such as Sečteno
and xPaper. Usertech
effectively becomes a part
of an internal team
responsible for the product
development. Security is of
utter importance.

7. Agency clients/Partners.
We are the main
development partner
for the biggest
marketing agencies.
Primary development
partner
we run a 8-headed inhouse team
for Havas Worldwide Prague
Innovations partner
Jan Beránek (CEO, Usertech) is a
member of innovations board
Primary development
partner
since 2011 we have been
cooperating on all online projects
New technologies
we cooperate on technologies such
as Smart TV applications

8. Agency clients/Partners.
Through agencies we
were able to reach a
multitude of clients.

9. Competencies.
Developement
backend: PHP, Python, Node.JS
frontend: jQuery, Express.js,
Angular.js, Knockout.js, Flash
mobile: iOS, Android, Hybrid
applications, responsive websites
coding: HTML5, CSS3, Canvas
methodologies: agile, scrum
other: Smart TV development, data
mining
Design
online: web design, microsites,
games, banners (incl. rich media),
mobile applications
print: corporate identity, posters,
leaflets, business cards
video: shooting and editing, limited
3D capabilities
UX: wireframing, information
architecture, customer journeys, A/B
testing, analytics
Security/Deployment
penetration testing, unit testing,
continuous integration, automated
frontend test, automated deployment
using git hooks
Social Media
posting planning, community
management, API integration -
Facebook, Twitter, Linkedin;
Facebook apps/games
We focus on the most
current online
technologies and
always try to use the
latest tools possible.

10. SLAs.
Small projects
(microsites, Facebook apps, campaign support)
Bigger projects
(several months of development, dedicated
support required...)
Social media management
(community management, posting plan
preparation etc.)
Error reporting
● Reaction time: 2 hours
● Solution time: 8-16 hours
depending on the severity
● Constant work on the error during
business hours until fixed
● Time of reporting: Business
hours
Errors A:
Reaction time: 1 hour
Solution time: 8 hours
Constant work on the error during business
hours until fixed
Time of reporting: on and off business hours
Errors B:
Reaction time: 8 hour
Solution time: 32 hours
Constant work on the error during business
hours until fixed
Time of reporting: on business hours
Errors C:
Reaction time: 24 hour
Solution time: 56 hours
Constant work on the error during business
hours until fixed
Time of reporting: on business hours
● response to customer requests -
max 6 hours
● customer support - 8-20 on
business days, 12-20 during
weekends

11. We are happy to help you with
your digital needs
User Technologies s.r.o.
Badeniho 1, Prague 6
Ing. Jan Beránek
+420 721 718 931
beranek@usertechnologies.com
Ing. Martin Michalov
+420 725 555 344
michalov@usertechnologies.com
@MMichalov
www.usertechnologies.com