BiSL Introduction Eng 2010

Introduction BiSL
Spring 2010

ASL BiSL Foundation

1

ASL BiSL Foundation

• Professional association for Information
Management and Application Management
• Non-profit, Vendor-independent, Public domain
organization, founded in 2002 in the Netherlands
• Funded by 30 Demand and Supply organizations
who benefit from standards and best practices
• Advance professionalization of IT from both a
business and an IT perspective
• Standards and best practices are freely available

• http://www.aslbislfoundation.org
2

Observations

• Dependency on IT still growing/
Growth of business involvement with IT
• Standardisation en componentisation:
growing complex IT-landscape
• Power-shift to customers
• Pressure to perform and adapt

• Demand organisation in charge: how to manage IT
from a business perspective and without too much
knowledge of technology.
• From development to maintenance and innovation at
the same time: leverage what you‟ve got

3

IT Supply is challenged

• Keeping up with speed of business change

• Dealing with complexity of hybrid application portfolios

• Coping with sustainability issues

• Developing a relationship with the business

• Coping with immature demand management

4

And so is Demand

How to manage suppliers in a complex world?
• IT not pro-active and innovative
• IT organizations still live in a technology driven world and
provide technology driven services and contracts. They are
not going to change that (40 years!)
• IT just doesn‟t really understand the laws of business

How to manage the demands and needs in the business
process:
• Adaptability of the business processes and users is most
often the weak spot
• What‟s important, what not. Budget is limited.
5

Two-way traffic

You can‟t just blame IT,
you‟ve got your own responsibilities:
• Usage of information
• Business data
• Contact with IT
• Functionality and quality requirements, including
specification and acceptance testing
• Business cases and funding
• Procurement and coordination of IT services
• Information strategy
6

And you just can’t have it all

Reliability

Speed of
change

Costs

7

It’s tough being an IT Customer

• Which expectations?
• Which requirements?
• Agreed by all stakeholders?
• Who are the stakeholders?
• How to communicate expectations?
• What have we actually bought?
• How satisfied are we?
• ...

Clients need capabilities for demand management
8

Proudly presenting ‘BIM’

• Business Information Management improves
maturity of demand management by offering a
systematic approach
• BIM ensures adequate information services
• BIM‟s mission is to
– represent the business‟s interests towards providers
of information services
– manage the demand organization
• BIM is the interface between business and IT
• BIM is a business responsibility!
9

BIM

• Information provisioning: ensuring the
availability of the information used to execute
and manage the business process and the
organization

• Business Information Management: the
part of an organization that deals with the
management of information provisioning - its
design and adaptation, and monitoring and
maintaining the working of information
provisioning
10

Positioning Provider & Customer

Contracts,
agreements, • IT infrastructure
SLA‟s • Operations perspective

Infrastructure
management

Business
Demand Information Supply
management

Application
• Information provisioning management
• User perspective

• Applications
• Maintenance and renewal perspective

11

BIM dynamics

Overall corporate
governance/policies

Business process IT
IT use/needs
BIM

Executing BIM

12

Link between execution and policy

Organization of the
Future of “IV”
“IV” column

“IV” Control

Use management Functionality
cluster management

Business Information Management

• Advising Customer management as to&IT Business
strategic and tactical information
requirements
• Specifying information requirements Business
• Designing and implementing non- Management

automated Information systems
• Acquiring automated Information BIM

systems and related services
• Designing and implementing Users
processes and procedures for use of
Information systems
• Supporting the end users on how to
IT Service Customer
use the Information systems
• Ensuring that Information systems Business dept

are used appropriately
14

BiSL Framework

Strategic
Establish Establish
supplier
Information chain technological
management
developments developments

Infor-
Strategic user
I-organization mation Information Information
relationship
strategy coor- Lifecycle Portfolio
management
dination Management Management

Strategic infor-
Establish
mation partner
I-organization Information business
management
strategy strategy process devel.

Planning and Financial Demand Contract
resource management management management Management

Change-
mgt Specify Design non-
End user Business data information automated
support management requirements IS

Prepare
Operational Review
transition
supplier and testing
management
Transition
Use management management Functionality management
15

BiSL Elevator pitch

• Systematic approach to support and improve
BIM
• Process framework: „checklist‟ of process
areas within BIM
• Based on best practices
• Strategic, tactical als well as operational level
• Context of specific organization drives
implementation choices and priorities
• BiSL is tool to achieve better BIM

16

BiSL Framework

Business: Production, Costs, Revenue, ImageStrategic
Establish Establish

 User support and guidance for existing systems
supplier
management

 Data quality
Strategic user
I-organization
Infor-
mation Information Information

 Operational interaction with internal/external IT
relationship
management

service providers and monitoring IT services
Strategic infor-
mation partner
Establish
management


Change-
mgt
Day-to-day
Specify Design non-
End user
support
Business data
management management to
information
requirements
automated
IS

ensure continuity of
support for the
Prepare
Operational Review
transition

business
management
Transition
17

BiSL Framework

Business: Time to market, Costs, Revenue, Image
Strategic
supplier
Establish Establish

 Speed & Quality
management

 Sound decision making
Strategic user
relationship
I-organization
Infor-

 Translating needs into information requirements
management

 Embedding IT solutions into business processes
I-organization
Strategic infor-
mation partner
Information
Establish
business

 Assurance that the change will work in practice
management

 Ensuring that transition into use will go smoothly
 Implementing „between the ears‟

Keeping the information
provisioning fit forBusiness data
the
Change-
End user information automated
business

(short term business-
IT-alignment) Operational
supplier
Prepare
transition
Review
and testing
management
Manage changes and Transition

decision making
18

BiSL Framework

Strategic
Establish Establish
supplier
management

Keeping time, money, business cases, progress, demand,
Strategic user
relationship
I-organization
strategy
Infor-
mation
coor-
Information
Lifecycle
Information
Portfolio

contracts, suppliers, quality & expectations under control
management

Strategic infor-
Establish
mation partner
management

integral (daily support and changes )


Change-

Business: Costs, Benefits, Risk

 Capacity for operations and change
 Business cases
Prepare
Operational Review
transition

 Ensuring that business gets required information
management
Transition

 Contracting internal/external service providers
19

BiSL Framework

Strategic
Establish Establish
supplier
management

Ensuring strategic Infor-

alignment of
Strategic user
relationship
management

business & IT Strategic infor-
Establish
mation partner
management

Long term business-
IT-alignment Planning and Financial Demand Contract

Business: Capital, Profit, Risk
 Influences from other organizations Change-

 Influences from within the organizations

 Technological influences and opportunities Prepare

 Information strategy per business process
Operational Review
transition
management

 Balanced information strategy for organization
Use management
Transition
management Functionality management
20

BiSL Framework

Ensuring effective
Strategic
Establish Establish
supplier
management

organization of

Infor-

business information
Strategic user
relationship
management

management

Strategic infor-

function
Establish
mation partner
management


 Suitable service providers Change-

 Alignment of BIM with various departments

 Relationships with other (information) organizations Prepare

 Structure and responsibilities BIM
Operational Review
transition
management
Transition
21

BiSL Framework

Strategic
Establish Establish
supplier
management

Ensuring alignment
Strategic user
relationship
I-organization
Infor-

of all strategic plans
management

Strategic infor-
Establish
mation partner
management


 Checking and coordinating various plans and Change-

initiatives in the organization

Prepare
Operational Review
transition
management
Transition
22

BiSL Framework

Supplier
Define Define
relationship
chain technological
management

Ensuring alignment
User
relationship
Define
Infor-

of all strategic plans
organization coor- Lifecycle Portfolio
management

Chain partner
Develop Define
relationship Develop
I-organization business
management information
strategy process dev.
strategy

Control management management Management

 Checking and coordinating various plans and Change-
mgt Requirements
Design non-

initiatives in the organization
User Data automated
specification
support management IS

Transistion Review
Operational IT
planning and test
management

Operations management Transition Functionality management
23

BiSL Framework

Strategic
Establish Establish
supplier
management

Infor-
Strategic user
relationship
management

Strategic infor-
Establish
mation partner
management


Change-

Prepare
Operational Review
transition
management
Transition
24

Summary BiSL

• The world is changing rapidly
• Organizations depend on information to survive
• Managing information isn‟t easy
• Organizations need specific capabilities
• BiSL offers guidance for customers
• Operational, Management, Strategic

25

BiSL Introduction Eng 2010

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