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Six Steps to High Performance BPO
1. Creating High Performance BPO Six Smart Steps to Increase Operational Efficiency & Deliver Organizational Excellence lakshman.pillai@lpcube.com
2. Key Challenges Blocking Progress in BPO Lack of Scalability High Attrition Price and Profit Erosion Inadequate Differentiation Increasing Competition
3. High performance workplace brings competitive edge which is vital for delivering operational efficiency, excellence and scalability
4. Six Smart Steps to Building High Performance BPOAn Integrated Knowledge, Team, Talent, Activity & Performance Management 1. Organize Deliver Knowledge At Fingertips 2. Interact Harness Collective Intelligence 6. Measure Monitor Progress andDrive Change LpcubeGreatWork! 5. Perform Systematically Work to Deliver Excellence 3. Think Democratize Innovation Across Workplace 4. Learn Develop Talent Perfectly In Line With Business Goal