Profit through Process Week Europe Show Guide


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From Process to Performance: The next Generation in Operational Excellence

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Profit through Process Week Europe Show Guide

  1. 1. The ultimate transformation framework for next generation businesses: Fusing process, people and technology for optimal performance WHERE THE BUSINESS PROCESS EXCELLENCE COMMUNITY SHAPES ITS FUTURE: BRINGING YOUR PROGRAMME UP TO DATE WITH BRAND NEW MEETING CONTENT FOR 2011 THINK OUTSIDE THE BOX WITH REVOLUTIONARY INSIGHTS FROM 2011 KEYNOTES: PROCESS TO PERFORMANCE TEL: +44 207 368 9300 EMAIL: WEBSITE: 4th – 8th April 2011 • London UK Brought to you by: In conjunction with: OFFICIAL2011SHOWGUIDE Book before 10th December and pay only £499 for the 2-day pass Introducing the European addition to IQPC's global series ✔ FOCUSING ON RESULTS & PERFORMANCE: Discover how to harness the combined power of process, people, systems and infrastructure and strategic planning to deliver true performance excellence ✔ NEW CORPROATE LEADERSHIP BOARDROOM: Executive and exclusive leadership conversations on the future of Business Process Excellence ✔ 3 DAYS OF INTERACTION AND NETWORKING: 400+ leaders, the communities leading solutions providers and brand new Profit Through Process Week ‘brain shares‘ all meet in one new and interactive onsite networking space ✔ BRAND NEW AWARDS CATEGORIES: Now you can also enter your best BPM and Lean transformations into the running with 4 new awards categories added for 2011 THE FUTURIST James Bellini, Futurologist & Author, ‘The Bullshit factor’ THE VISIONARY Steve Towers, CEO & Founder, BP Group THE ATTITUDE ADJUSTER Michelle Ray, Workplace Relationships & Personal Leadership Expert THE COMMUNICATOR Charles Faulker, Co-author, NLP: The New Technology of Achievement, Author, Creating Irresistible Influence THE PERFORMANCE LEADER Jim Steele, Performance Coach & International Speaker :
  2. 2. WHAT IS ABOUT? DRIVING PERFORMANCE THROUGH FOUR KEY ELEMENTS FOR BUSINESS IMPROVEMENT AND CHANGE PROCESS METHODOLOGIES & APROACHES First and foremost Profit Through Process Week is a chance to shift your thinking from internal process and operational improvement to a truly results driven framework. This is about moving your improvement and change initiatives to the next level and position them to provide maximum value for you business in 2011. It’s all about how you can: Truly optimise the customer journey through changing your business, operational and process model Create a sustainable framework and culture for a high performance organization Drive a profitable business and model for revenue growth that surpasses the traditional cost cutting approach and moves towards value creation Leveraging and merging the best of business process excellence thinking for a revolutionary and holistic approach to transformation and business improvement Within this backdrop of business results and performance, the agenda will walk you through 4 key aspects of delivery, offering a rounded model to business improvement. Sessions covering each critical aspect can be found across the week that will help you deliver on these critical business strategies and position your business for success over the next 12 months. • Accelerating Lean to deliver not just cost out through tools and techniques but through a radical Lean Operating System with a focus on the customer journey at every step of the way • Managing your critical end-to-end business processes for an enterprise wide model for value creation and service delivery • Forging a pragmatic and holistic approach to Business Process Excellence that draws on all the methodologies for optimal business results • Drawing together process management from quality, operations and IT to forge an aligned framework for true performance and a connect SYSTEMS, TECHNOLOGY & INFRASTRUCTURE • Installing and maximising Business Process Management platforms to truly create an infrastructure and management capability for end-to- end business processes • Creating IT support frameworks and an Enterprise Architecture that provides an business wide capability and visibility for sustainable performance • Adapting your organisational design and structure to completely redesign the ultimate process framework for success • Moving from a siloed operating model to an end-end business framework: Strategies for creating a global model for business improvement and performance PEOPLE AND CHANGE MANAGEMENT • Recognising and investing in your people as the critical element to successful and sustainable change • Driving exceptional leadership to accelerate and promote performance • Engaging and motivating employees to drive for excellence and ensure critical performance goals remain top priority • Creating a sustainable governance framework for change • Transitioning Process and performance excellence from projects and initiatives to business as usual • Co-ordinating training and standards across the organisation for consistent performance STRATEGIC PLANNING AND PERFORMANCE MANAGEMENT • Cascading high level business strategy into operational change and improvement plans through comprehensive Balanced Scorecards and performance planning models • Setting the right KPIs and performance metrics to encourage the right kind of behaviours and results • What is front of mind for the business in 2011? C-suite insights on top levels strategies and priorities for performance • Managing both individual and organisational performance: connecting the dots between the high level delivery targets and day-to-day team delivery BUSINESS PERFORMANCE & VALUE CREATION TEL: +44 207 368 9300 • EMAIL: • WEBSITE: 2 1 2 3 4
  3. 3. NOT JUST YOUR AVERGE CONFERENGE: A NEW AND UNIQUE LEARNING, NETWORKING AND KNOWLEDGE SHARE You spoke and we listened. At IQPC we know that 10 years ago a standard power point presentation was expected and met with your learning needs. However times have changed and what was fit for yesterday is not within today’s changing business environment. With time and budget increasingly scarce you need to know the business value of attending. You need something the will deliver increased interactivity (with the right people), more honest knowledge share (and not the corporate spin on things) and most importantly you want to be able to walk away with tangible business improvement strategies and not just fluffy concepts that will directly boost the results for your performance and change program over the next 12 months. That’s why the new look Profit Through Process Week breaks all these usual conference rules to bring you a refreshing meeting format designed to maximize learning, interaction, training and benchmarking. And here's how... PROFIT THROUGH PROCESS WEEK BRAIN SHARES Situated in the newly interactive networking and solutions hall, brain share sessions are designed to bring together attendees with one common interest and most importantly a desire to share experiences. Designed to harness the experiences and knowledge of a group, brain shares are for a maximum of 15 professionals with onsite booking available, and moderated by a qualified industry professional to ensure quality of knowledge share. Themes across the two days are open to suggestions from attendees in advance with proposed sessions covering: • Training and development strategies • The latest technology solutions to enable performance • Business Process Excellence in content: How global trends and evolutions are effecting you as a process and performance professional QUESTION TIME Your chance to get face-to-face with some of the industry’s leading professionals and find out what makes their performance program tick. Moving away from the traditional power point presentation, ‘Question Time’ sessions will be run for half the session in an interview format and then open for questions from you the audience. It’s your chance to cut through the corporate speak and find out more about their biggest successes and learn from their experience. INTERACTIVE AND EXTENDED WORKING GROUPS Want a more hands on and interactive learning experience. Then the extended working groups spread throughout the 3 core days are your opportunity learn and take home some of the latest approaches to process management and performance excellence. Select from a choice of 3 hour working groups on the 4th and 2 hours sessions on the 5th and 6th to build your own unique learning program. You're guaranteed to take home practical approaches and applications to revolutionize your program from the minute you are back in the office. PROFIT THROUGH PROCESS WEEK CLINICS Addressing some of the industry’s most stubborn and long running challenges the Profit Through Process Week clinic sessions are an interactive group designed to collaboratively shortlist and explore potential solutions. Led by experienced moderators that have already taken steps to tackle these challenges you will first brainstorm options from the knowledge in the room, discuss and then shortlist which approaches will provide the best and quick results within your business environment. Perfect for both benchmarking your current approach or for those of you that are simply looking for quick fix solutions. LIVE PRODUCT DEMONSTRATIONS Stop by the live product and technology show case space in the new and interactive networking and solutions hall to get an in-depth look into the capabilities of the most advanced process excellence and performance products on the market. The perfect opportunity for you to shortlist potential purchases for the coming year, see the latest application updates and get to grips with the true product capability and functionality. Sessions run for 20 minutes each throughout the week – demonstration schedules will be posted onsite. STRUCTURED NETWORKING More opportunities than ever before to meet and expand your network across process and performance excellence with structured networking opportunities spread through the week: • Themed lunch table discussions • Live community benchmarking and assessment exercise • Designated networking zones for peer to peer industry networking • Plus don’t forget to join the Process Excellence Awards gala dinner and evening networking (registration essential upon booking) TEL: +44 207 368 9300 • EMAIL: • WEBSITE: 3
  4. 4. BE INSPIRED BY THOUGHT LEADERS Expand your horizons to deliver radical change! Bringing you fresh perspectives and thinking from outside of the Process Excellence industry to reshare your traditional thinking and inspire innovation. TEL: +44 207 368 9300 • EMAIL: • WEBSITE: 4 THE MOTIVATIONAL LEADER On a mission to help you tap into your ability to influence others and create positive outcomes for all Michelle will focus on the power of personal leadership and drill down into your employee’s underpinning motivations; Why we leave and why we stay - How to build outstanding, collaborative multigenerational workplace relationships. MICHELLE RAY, “The Attitude Adjuster” A message from Michelle... “NOW is the time to invest in educating, inspiring and engaging your workforce. In spite of the economic challenges we face, the future or our organizations will continue to depend on great leadership that is able to provide support and commitment to building a diverse, dynamic and collaborative atmosphere where people can thrive. Whatever your job title may be, my mission is to help you tap into your ability to influence others and create positive outcomes for all. I look forward to the opportunity to work with you.” THE PERFORMANCE SPECIALIST Addressing organisations throughout Europe, Asia, North America and in the US, Jim has the proven track record to deliver material that motivates, educates, inspires and entertains - and the ability to engage an audience that is unsurpassed in the industry. He's also funny… very funny! One of the most charismatic engaging speakers in the business world today. Jim Steele Fascinated by the nature of performance Jim has spent much of the last 20 years working with highly successful individuals, teams and organisations from the private, public sectors and the world of professional sports. Join Jim as he explains certain cutting edge performance strategies and offers delegates the necessary tools to apply these methods in any area of their life. THE CHANGE AND COMMUNICATION LEADER Working with leaders and executives from the Silicon Valley to the City of London modelling the knowledge and performance of exceptional individuals, teams and CHARLES FAULKER, CO-AUTHOR, NLP: THE NEW TECHNOLOGY OF ACHIEVEMENT, AUTHOR, CREATING IRRESISTIBLE INFLUENCE organizations, he is the co-author of NLP: The New Technology of Achievement, Success Mastery, and the DVD NLP in Action, and the author of Metaphors of Identity, and Creating Irresistible Influence. Featured in The New Market Wizards and other publications for his work with traders and high-stakes decision-makes Charles will inspire you to influence change and truly turn around your PI program THE BUSINESS FUTURIST Dr James Bellini is a leading futurologist and author with a considerable reputation as a thought-provoking speaker and moderator at top-level management conferences and business schools around the world. James has spent more than twenty-five years as a respected TV broadcaster, futures analyst and writer with a strong focus on social, economic and technological trends up to Horizon 2025. After an early academic career James joined the US-headquartered futurology ‘think tank’, the Hudson Institute, as its first British member. He subsequently moved to the BBC to present The Money Programme, Newsnight and Panorama and then to independent television as presenter, writer and narrator of a wide range of award-winning documentary series, current affairs programmes and environmental reports. Accolades include the Shell Cawston Prize, the Golden Nymph Prize and the Prince Rainier III Prize at the Monte Carlo International TV Festival and a UN award for the twelve-part series The Nuclear Age. For seven years he was a studio presenter with Financial Times Television and Sky News. James has written many books and special reports and is a regular contributor to leading publications. He has also held senior executive positions in advertising and corporate communications and served on the European Advisory Board of the global future forum. He is a member of the British Academy of Film and Television Arts. JAMES BELLINI, Futurologist & Author, ‘The Bullshit factor’
  5. 5. Corporate Leaders BoardroomCorporate Leaders Boardroom Accessible only by personal invitation, the Corporate Leaders Boardroom will meet on the 5th April for a private meeting surrounding the strategic development of Business Process Excellence and strategic transformation initiatives with the business. A tailored itinerary will be created, hosted by 5 Executive leaders, providing a flexible and informal meeting agenda driven by you, the corporate leadership. Suggested agenda points from the advisory board include: • The role of Corporate Leadership in driving Business Process Excellence & Transformation: • Strategies for driving global Business performance and growth • Defining and optimizing ROI: The balance sheet and corporate reporting strategies Chaired by: James Bellini, Futurologist & Author, "The Bullshit factor" Meeting includes: Breakfast, private lunch, evening champagne reception and guest leadership speaker. Corporate leadership attendees are also welcome to attend the wider Profit Through Process Week Europe sessions. To request and invitation email Introducing the first European EXCLUSIVE • EXECUTIVE • STRATEGIC Plus - NEW ONSITE CERTIFICATION COURSE BECOME PART OF THE NEXT GENERATION OF BUSINESS PROCESS EXCELLENCE! CERTIFIED PROCESS PROFESSIONAL (CPP) TRAINING AND CERTICATION This premier training and certification course is designed for those seeking advanced and customer focused professional skills in process management, process improvement, process alignment and innovation: • Uncover Process Improvement opportunities in just hours - in any process, big or small • Identify Actions that will improve process efficiency by 30% to 60% within 90 days of deployment • Delight your Customers (making them your biggest advocates) through Successful Customer Outcomes • Innovate to compete, set the market trend and even dominate your industry The Certified Process Professional program builds your competency in delivering these essential benefits in literally everything you do. Professionals interested in becoming Certified Process Professionals must complete the required courses and pass a comprehensive test, case study submission and peer review depending on the level of attainment. A dynamic and comprehensive approach to creating and managing enterprise processes that deliver sustained high performance, encompassing the full range of management systems and practices. Content is based on the experiences of hundreds of companies and the BP Group ( networks ongoing research. Please visit for more information on how to book your training course Join the original and largest Business Process Excellence knowledge share in Europe to date. With 12 years of excellence, networking and critical knowledge share, it’s truly where the business process improvement community shapes it’s future. Make sure you and your business are part of it: “Excellent group of speakers with lots of energy. It will be a great support to our Lean journey” Tony Morgan, IBM “Valuable forum – I picked up ideas from all presentations that will be part of my future deployment” Jacobo de Leon, APM Terminals “You are not alone, the challenges you face have been faced before. This event helps you to find some possible answers” Caroline Holyhead, Bank of New York Mellon “It was good to see that other face the same situations I do and I know have stories I can use to help influence my own organisation” Hetel Gokal TEL: +44 207 368 9300 • EMAIL: • WEBSITE: 5 EXCLUSIVE TO PROFIT THROUGH PROCESS WEEK
  6. 6. Six Sigma and Process Excellence IQ facilitates access to a wealth of relevant content for Process Excellence, Lean, and Six Sigma practitioners. Six Sigma and Process Excellence IQ has been developed to provide six sigma professionals with instant access to information. Leveraging our strength and foundation in education, IQPC and Six Sigma and Process Excellence IQ are uniquely positioned to provide a comprehensive library of webcasts gathered from our events, as well as exclusive content from leaders in the industry. BOUGHT TO YOU BY: The BP Group is a global 'not for profit' business club originally founded in 1992. As a 'not for profit' the vision is to connect and network people interested in significantly improving organisation processes and as a consequence business performance. Our mission is to help you improve individual and corporate performance through advanced process management. IN COLLABORATION WITH: Website: 2011 SPONSORS INCLUDE: YOUR WEEK AT A GLANCE Day 1 4th April 2011 • Choice of extended working groups • Structured assessment and benchmarking exercise • Process Excellence Awards judging day • Profit Through Process Week evening networking Day 2 5th April 2011 • Thought leadership keynotes • Themed content tracks content tracks – colour coded by people, process, systems and strategy • Brain share sessions • Corporate Leadership Meeting • Grand opening and open access to public for the Profit Through Process Week Solutions Hall • New product and technology demonstrations • Process Excellence Awards and gala dinner Day 3 6th April 2011 • Though leadership keynotes • Themed content tracks continued – colour coded by people, process, systems and strategy • ‘Business Process Excellence in context’ Brain share sessions • Open access to public for the Profit Through Process Week Networking & Solutions Hall • New product and technology demonstrations • Certification course: CPP certification level 1-2 with the BP Day 4 & 5 7th-8th April 2011 Website: Website: TEL: +44 207 368 9300 • EMAIL: • WEBSITE: 6
  7. 7. Open to any company, IQPCs Process Excellence Awards have been established to honour, recognise and celebrate projects that demonstrate true best practices. And celebrating is exactly what you'll be doing if you win one of the 2011's Process Excellence Awards! What better way to grab the attention of your CEO and maintain energy for your Business Process Excellence programme despite the impact of the recession. So if you're looking for a way to captivate the minds of your senior management, or a way to motivate your team, look no further. And not only will they hear about it, but so will the rest of the business world. Winners will be highlighted and promoted across our events and in the quality media across the US, Europe and beyond. To find out more about how to enter, the judging process, awards criteria & applications or the prestigious judging panel then visit the dedicated awards website – The awards are a sure-fire way to invigorate your program and ensure team commitment; just take a look at some of the honest feedback from this year's judging panel and winners. 2011 PROCESS EXCELLENCE AWARDS NOW OPEN FOR ENTRY! 2011 Award categories include: Fabrizio Majorana CQO Unicredit Ravindra Rao Director Operational Excellence Honeywell Evin Kose VP Process Management Finansbank Adrian Dunn Continuous Improvement Enablement Manager, Europe & Africa BP Howard Miller Lean Six Sigma Deployment Leader HSBC Peter Evans Director Quality & Operational Excellence Virgin Media Steve Lague Director Operational Excellence RSA Jeff Ayland Head of Order-to-Create RS Componants Paul Irish Operational Excellence Manager RSA Caroline Hollyhead VP Bank of New York Mellon Emmanual DeCroix Global Deployment Leader BNP Paribas Rhian Hamer Deputy Director Change MOJ Steve Towers CEO & Founder BP Christian Matei Director Business Improvement Alstom Liz Taylor Senior Lean Leader Royal Bank of Scotland Mark Bracey Business Improvement Lead Lloyds Register Unlike other awards programmes they’re for community and judged by the community. All renowned for their years of experience and leadership, this independent judging panel is ideally placed to pick out the shining stars of Process Excellence and innovation. 2011 include: To win an award means that there’s consistency though-out, the X’s are crosses, the Y’s ate connected and the benefit to the business is there and tangible – congratulations to everyone involved – Brent Harder, Judge for 2010 Process Excellence Awards PROGRAMME AWARDS • Best Process Improvement Programme • Best Start-Up Process Improvement Programme • NEW FOR 2011: Best BPM Programme • NEW FOR 2011: Best BPO-based Process Improvement programme PROJECT AWARDS • Best Process Improvement Project in Manufacturing • Best Process Improvement Project in Service & Transaction • Best Project Contributing to Innovation • Best Process Improvement Project Under 90 Days • NEW FOR 2011: Best Lean Transformation • Best Green Process Improvement Project • NEW FOR 2011: Best BPM project TEL: +44 207 368 9300 • EMAIL: • WEBSITE: 7 Submissions deadline 4th February
  8. 8. REGISTRATION INFORMATION Team Discounts off standard prices only TEAMS OF 4-6 with senior leader (decision maker/c-suite) attending 40% off standard prices TEAMS OF 4-6 without senior leader (decision maker/c-suite) attending 20% off standard prices TEAMS OF 7+ with senior leader (decision maker/c-suite) attending 50% off standard prices TEAMS OF 7+ without senior leader (decision maker/c-suite) attending 30% off standard prices Book and Pay by Book and Pay by Book and Pay by 26 Nov. 2010 10 Dec. 2010 21 Jan. 2010 Standard Pricing 3 Day Pass SAVE £1200 SAVE £1100 SAVE £1000 - Day 1 Workshops £598 + VAT £698 + VAT £798 + VAT £1798 + VAT - Days 2-3 Conference 2 Day Pass SAVE £1100 SAVE £1000 SAVE £900 - Days 2-3 Conference £399 + VAT £499 + VAT £599 £1499 + VAT CPP training SAVE £300 SAVE £250 SAVE £200 course only £700 + VAT £750 + VAT £800 + VAT £1000 + VAT - Days 4-5 Conference Networking Pass - Day 1 Evening Welcome Reception + £100 (for awards ceremony only) - Day 2 Awards + £150 for both nights Ceremony & Gala Dinner Terms & Conditions: Please read the information listed below as each booking is subject to IQPC Ltd standard terms and conditions. Payment Terms: Upon completion and return of the registration form full payment is required no later than 5 business days from the date of invoice. Payment of invoices by means other than by credit card, or purchase order (UK Plc and UK government bodies only) will be subject to a £49 (plus VAT) per delegate processing fee. Payment must be received prior to the conference date. We reserve the right to refuse admission to the conference if payment has not been received. IQPC Cancellation, Postponement and Substitution Policy: You may substitute delegates at any time by providing reasonable advance notice to IQPC. For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of cancellation. In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include,but not be limited to: war, fire, labour strike, extreme weather or other emergency. Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible. Discounts: All ‘Early Bird’ Discounts require payment at time of registration and before the cut-off date in order to receive any discount. Any discounts offered whether by IQPC (including team discounts) must also require payment at the time of registration. All discount offers cannot be combined with any other offer ❑ Please do not pass my information to any third party Tel: +44 207 368 9300 Email: Website: How do I Register? Pricing Government and NGO Standard Pass 3 Day Pass - Day 1 Workshops • Days 2-3 Conference £998 2 Day Pass - Days 2-3 Conference only £799 CPP training course only - Days 4 & 5 £1000 TEL: +44 207 368 9300 • EMAIL: • WEBSITE: Your customer registration code is: When registering, please provide the code above. PDFW All registrations from companies operating outside the US will be subject to 17.5 UK VAT Registration #: GB 799 2259 67 To qualify for early booking discounts, payments must be received with the booking by the early registration deadline. Early booking discounts are not available on the Solution Provider Pricing. For all bookings made after February 19th 2010 the Networking Pass is included. You must confirm attendance or non attendance upon registration. No Delegate Solution Provider Pricing available – for solution provider package please call the business development team on +44(0)2073689500 or email