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#C2C16
Accommoda'ng	
  &	
  Iden'fying	
  Your	
  
Fastest	
  Moving	
  Buyers	
  	
  
with	
  Always-­‐On	
  Nurturing	
  
Presented By:
Elle Woulfe, VP of Marketing, LookBookHQ
Chris Vandermarel, Demand Generation Manager, LookBookHQ
#C2C16	
  
Cooking for Chefs
§  Director of Marketing Programs, Eloqua
§  Sr. Director of Demand Generation, Lattice Engines
§  Serial #MKTGnerd
Elle Woulfe
VP of Marketing
#C2C16	
  
The Always-On Content Engagement
Platform
#1	
  
Personalized	
  content	
  
experiences	
  
#2	
  
Post-­‐click	
  	
  
engagement	
  metrics	
  
#3	
  
Omni-­‐channel	
  
orchestra'on	
  
#C2C16	
  
What’s a Content Experience?
#C2C16	
  
And we can do cool stuff like this…
#C2C16	
  
Awareness	
  
Educa'on	
  
Considera'on	
  
Purchase	
  
•  88% of B2B marketers use
“content marketing”
•  51% will increase their spend
on content in the next year
(already 28% of budget)
•  10 pieces of content are
consumed per persona
before a purchasing decision
is made
Source:	
  CMI	
  /	
  Marke/ngProfs;	
  Google	
  “Zero	
  Moment	
  of	
  Truth”	
  
#C2C16	
  
The Challenge for Marketers
Quality
Quantity
Did Bob read the content?
Is he sufficiently educated to
move on to the next stage?
How do I get Bob’s attention
8 more times?
How do I move him through
all 8 content assets?
Narrow
engagement metrics
Low CTRs and 1:1 content
experiences
#C2C16	
  
Do More with the Moment!
All visitors to
LookBooks
33%
consume more
than 1asset
7%
consume
every asset
#C2C16	
  
•  Limit engagement
•  No engagement metrics
•  Not personalized
•  Not convenient
Say goodbye to the old school…
Vendor-Centric:
#C2C16	
  
Customer-Centric?
•  Let them binge!
•  Real engagement data
•  Highly Personalized
•  Super convenient
And hello to the new era of content engagement.
Buyer-Centric:
#C2C16	
  
Make it Easy to Binge
White paper Web page
Third-party
report
Video
We captured Bob’s attention &
he’s ready to engage!
Give him an orchestrated
sequence of related content
while we’ve got him!
+ + +
#C2C16	
  
Take Action on the Binge
Sales Readiness =
HIGH
Sales Readiness =
MEDIUM
Sales Readiness =
LOW
#C2C16	
  
1.  Define the Demand Funnel: A lead management framework that supports
both inbound/warm (primary) and outbound/cold demand (secondary);
2.  Technology Optimization: Re-architected marketing & sales infrastructure
(MAP & CRM) to support the new lead management process;
3.  Develop Messaging Framework: A messaging framework that supports all
customer facing materials and channels – collateral, website, etc.;
4.  Define the Buyer’s Journey: The optimal path to purchase for our ideal
customers (ICP) supported by lead nurturing;
5.  Fill the Funnel: The LookBook marketing mix, tested and optimized for the best
(volume + quality) yield.
2015-2016 Marketing Goals
#C2C16
Give	
  Me	
  The	
  Good	
  Stuff	
  
	
  
Hands-on ways to use engagement data to
supercharge everything in your MAP
#C2C16	
  
I Immediately
left the page : (
Clicks are really just proxies for views!
*Click!*
#C2C16	
  
They	
  both	
  	
  
clicked.	
  
click
To	
  read	
  your	
  	
  
content….	
  
click
0	
  min	
  
But	
  their	
  behavior	
  was	
  
very	
  different.	
  
3	
  min	
  
Whitepaper	
  
2	
  min	
  
Analyst	
  Report	
  
5	
  min	
  
VideoUse	
  Case	
  Video	
  
Whitepaper	
  
Whitepaper	
  
Clicks are really just proxies for views!
#C2C16	
  
How to pass
engagement
data into your
MAP?
Exact Time
Spent on
Each Asset?
2m42s
Total Time
Spent in The
Session?
10m8s
What do
you do with
people who
engage for
2 minutes,
5 minutes,
8 minutes?
There has to
be an easier
way!
#C2C16	
  
How LookBookHQ Handles This
Assign a Score Threshold to each asset inside of a
LookBook Content Experience
Make user session’s engagement score and
individual assets views actionable in your MAP
#C2C16	
  
#C2C16	
  
#C2C16	
  
Single
Asset
CTA
#C2C16	
  
#C2C16	
  
#C2C16	
  
#C2C16	
  
In Marketo – Campaigns
#C2C16	
  
In Eloqua
Custom Data ObjectsCampaign Canvas – Cloud Decision
#C2C16	
  
In Marketo – Interesting Moments
#C2C16	
  
In Marketo – Scoring
#C2C16
Thanks!	
  
Questions?

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C2C 2016 LookBookHQ Behind the Scenes Session

  • 1. #C2C16 Accommoda'ng  &  Iden'fying  Your   Fastest  Moving  Buyers     with  Always-­‐On  Nurturing   Presented By: Elle Woulfe, VP of Marketing, LookBookHQ Chris Vandermarel, Demand Generation Manager, LookBookHQ
  • 2. #C2C16   Cooking for Chefs §  Director of Marketing Programs, Eloqua §  Sr. Director of Demand Generation, Lattice Engines §  Serial #MKTGnerd Elle Woulfe VP of Marketing
  • 3. #C2C16   The Always-On Content Engagement Platform #1   Personalized  content   experiences   #2   Post-­‐click     engagement  metrics   #3   Omni-­‐channel   orchestra'on  
  • 4. #C2C16   What’s a Content Experience?
  • 5. #C2C16   And we can do cool stuff like this…
  • 6. #C2C16   Awareness   Educa'on   Considera'on   Purchase   •  88% of B2B marketers use “content marketing” •  51% will increase their spend on content in the next year (already 28% of budget) •  10 pieces of content are consumed per persona before a purchasing decision is made Source:  CMI  /  Marke/ngProfs;  Google  “Zero  Moment  of  Truth”  
  • 7. #C2C16   The Challenge for Marketers Quality Quantity Did Bob read the content? Is he sufficiently educated to move on to the next stage? How do I get Bob’s attention 8 more times? How do I move him through all 8 content assets? Narrow engagement metrics Low CTRs and 1:1 content experiences
  • 8. #C2C16   Do More with the Moment! All visitors to LookBooks 33% consume more than 1asset 7% consume every asset
  • 9. #C2C16   •  Limit engagement •  No engagement metrics •  Not personalized •  Not convenient Say goodbye to the old school… Vendor-Centric:
  • 10. #C2C16   Customer-Centric? •  Let them binge! •  Real engagement data •  Highly Personalized •  Super convenient And hello to the new era of content engagement. Buyer-Centric:
  • 11. #C2C16   Make it Easy to Binge White paper Web page Third-party report Video We captured Bob’s attention & he’s ready to engage! Give him an orchestrated sequence of related content while we’ve got him! + + +
  • 12. #C2C16   Take Action on the Binge Sales Readiness = HIGH Sales Readiness = MEDIUM Sales Readiness = LOW
  • 13. #C2C16   1.  Define the Demand Funnel: A lead management framework that supports both inbound/warm (primary) and outbound/cold demand (secondary); 2.  Technology Optimization: Re-architected marketing & sales infrastructure (MAP & CRM) to support the new lead management process; 3.  Develop Messaging Framework: A messaging framework that supports all customer facing materials and channels – collateral, website, etc.; 4.  Define the Buyer’s Journey: The optimal path to purchase for our ideal customers (ICP) supported by lead nurturing; 5.  Fill the Funnel: The LookBook marketing mix, tested and optimized for the best (volume + quality) yield. 2015-2016 Marketing Goals
  • 14. #C2C16 Give  Me  The  Good  Stuff     Hands-on ways to use engagement data to supercharge everything in your MAP
  • 15. #C2C16   I Immediately left the page : ( Clicks are really just proxies for views! *Click!*
  • 16. #C2C16   They  both     clicked.   click To  read  your     content….   click 0  min   But  their  behavior  was   very  different.   3  min   Whitepaper   2  min   Analyst  Report   5  min   VideoUse  Case  Video   Whitepaper   Whitepaper   Clicks are really just proxies for views!
  • 17. #C2C16   How to pass engagement data into your MAP? Exact Time Spent on Each Asset? 2m42s Total Time Spent in The Session? 10m8s What do you do with people who engage for 2 minutes, 5 minutes, 8 minutes? There has to be an easier way!
  • 18. #C2C16   How LookBookHQ Handles This Assign a Score Threshold to each asset inside of a LookBook Content Experience Make user session’s engagement score and individual assets views actionable in your MAP
  • 25. #C2C16   In Marketo – Campaigns
  • 26. #C2C16   In Eloqua Custom Data ObjectsCampaign Canvas – Cloud Decision
  • 27. #C2C16   In Marketo – Interesting Moments
  • 28. #C2C16   In Marketo – Scoring