2. ALOM Background
ALOM is an award winning team of
highly seasoned professionals that is
dedicated to providing exceptional
service to our clients.
We provide full service supply chain
solutions that add value and cost
savings through thoughtful innovation
and visibility.
We ensure that we fully understand your
exact needs and we adapt our flexible
systems to those needs giving you the
tools you need to meet your goals and
drive costs down.
3. Global Supply Chain Solutions
Services offered to exacting standards worldwide
Product Supply Chain Marketing Operations
• Demand-driven global supply • Global print management
chain planning and production • Custom print/digital print
• Vendor managed inventory and • Web store solutions for marketing
procurement materials, upgrades, samples, and
• Global routing and fulfillment for rewards
freight optimization and retailer • Language/version management
compliance
• Direct mail and fulfillment
• Reverse logistics, returns
processing • Telemarketing and customer
service support
• Media duplication including SD
cards, DVD and CD • Point-of-sale materials
• Postponement including
hardware configuration, testing,
and repairs
4. Global Production and Distribution
Our distribution network allows us to economically reach the world's major markets.
5. Certifications
ISO 9000 – since 1998
ISO 13485
C-TPAT (in progress)
Safe Harbor
FDA registered
TL9000 (in progress)
GSA
WBENC, NWBOC
CPUC
7. Product Supply Chain Management
• Project and materials planning
• Bottom-line focused procurement,
inventory and transit management
• Assembly and kitting
• Demand-driven, high-volume,
high-accuracy fulfillment
• Custom configuration and testing of
hardware in ESD environment
• Media duplication
• Order management (subscription,
replenishment, POP)
• Reverse logistics with automated RMA
management, recall management
8. Digital Media Center
• CD, DVD, USB, SD media duplication
• Fast, error-free media duplication for
long or short runs
• Knowledgeable staff following
stringent ISO procedures to produce
quality product
• Mastering and insert services available
• Copy protection, zone or county
restrictions, license key unlocking, other
encoding needs
• Global duplication services for rapid
delivery to the intended user
9. Bill of Material Management of Media
• Fixed bill of material
management of media
suppliers
• Serial number tracking
by card
• Traceability through the
entire supply chain
• Engineering change order
management
• Forefront of new media
technology such as iSSD
10. Complex Digital Rights Management
Proven experience in complex DRM management with detailed reporting.
11. Scalability and Rapid Deployment Globally
• One of the US largest capacity
in-house digital duplication centers
(CD, DVD, SD cards, USB, micro SD,
etc.)
• Configuration to order/to ship
• Large volume, high-speed final
pack-out
• Light assembly in controlled
ESD environment
• Electronics assembly, rework and
quality testing
• Traceability through the entire
supply chain
13. New and Emerging Platforms
Innovative tools to push data to multiple platforms
14. Print & Packaging
• Package design for optimal
protection and minimal
environmental impact
• Web or sheet-fed traditional print
for longer print runs
• Boxes, folders, brochures, letters,
certificates
• Custom direct mail items
• Point of purchase displays
• Non conventional substrates
15. Global Assembly and Postponement
Services
• Product package assembly, hardware,
software, promotional
• World-class quality: less than 40 DPM
• Complicated jobs (serial number
tracking, matching, many parts, many
configurations, many destinations)
• Point-of-purchase display, pallet displays
• Customized kitting with variable
digital print
• Courseware and training material kitting
• Certificate generation, branded,
non-branded, customized, on-demand
• Employee training material and
information packages
• Up to 150,000 units per day
16. Global End-User Fulfillment
• Best-in-class accuracy and on-time
• Individual pick and pack
10,000 orders/day
• Same pick
100,000 orders/day
• Custom configuration for optimum
flexibility
• E-commerce pioneer with proprietary
and robust back-end systems
• Flexible front end, tied into many
shopping cart systems
• Strong reporting, internally
and externally
17. Excel at Complex Distribution
• Sequencing programs
• Time-critical shipments
• Complex B2B requirements
• Routing guide compliance
• EDI/ASN compliance
and tracking
• Late quarter-end shipment and
roll-out shipment
• Delivery confirmation
19. Support Services
• E-mail desk (response, logging,
reacting)
• Call center service,
800#/inbound, outbound, live
chat, telemarketing
• Distribution list maintenance
• Rebate/coupon programs
• Certified translation services,
including formatting for native
languages
20. Returns Processing/RMA
• Same day recording and check of
returns using a trusted quality gate
concept
• Returns checked for completeness and
packaging quality
• Disposition determined based on
defined rules:
Rework, storage or disposal with
preset criteria – or the customer can
disposition individually
• Financial reporting for immediate
reconciliation
• We help our customers select the
commercially optimum alternative and
ensure it is returned quickly to the sales
channel
21. Quality Focus
• ISO 9000 – since 1998
• ISO 13485
• Build quality into the product
and the process
Understand
Plan
Get alignment
Execute
Evaluate
• Measure quality
• SOX compliance
• Attention to detail
22. Robust Inventory Management
• Inbound supply chain services
that are fully integrated with
order processing to allow
customers to prioritize orders
• Supplier compliance
management
• Accurate inventory allows
customers to rely on figures
• Ability for postponement allows
customers to do last minute
configuration without needing
extra on-hand inventory
23. Security
• Comprehensive security systems and
safety measures implementation
• Information and data security
• PCI and HIPAA compliance
• Procedural security
• Personnel security
• C-TPAT compliance
24. Our Solution - Key Differentiators
Innovative IT Tools for complete visibility
Sense of ownership, and true Stringent project management –
partnership analyze, plan, execute, measure,
and improve
Proven highly scalable rapid
deployment
Continuous evaluation of supply-
chain for efficiency, flexibility and
risk mitigation
Dedicated account management to
drive initiatives Fully customized solution to meet
needs
26. Typical Account Structure
Global Account
Manager
Samantha Stewart
Client Americas Client EMEA Client APAC
Account Executive Americas Account Executive EMEA Account Executive APAC
Lisa Dolan Brendon Dowling Ah Ling
Account Manager Account Manager Account Manager
Sina Jahla Maureen Wormald Michelle Liu
Account Manager Account Manager Account Manager
Jan Heaney Mary Griffin Chi Yan Chan
Account Manager Account Manager
Mary Schafer Ann Goggin
President & CEO President & CEO Executive Director
Hannah Kain Sean Conway Ms. Mai
Director of Operations Operations Director of Operations Operations Director of Operations Operations
Subu Subramanian Staff Mike Ahern Staff Kew Kee Hng Staff
Director of IT IT Director of IT IT Senior ICT Manager IT
Brandon Marugg Staff Mike O’Brien Staff Don Leung Staff
Senior Engineer/
Quality Manager Quality Manager
Quality Staff Quality Staff Quality Manager Quality Staff
Michelle Remoaldo John Connelly
Peter Lee
27. Account Management Structure
Global Account Manager
Samantha Stewart
Support Staff
Executive Team
Account Executive Account Executive Account Executive
Americas
Lisa Dolan
EMEA
Brendan Dowling
APAC
Ai Ling
• Business savvy
Operations
Account Managers
Americas Account
Management Team
EMEA Account
Management Team
APAC Account
Management Team
• Accessibility
• Redundancy/
Quality
back-up
• Responsiveness
Sina Jahla Maureen Wormald Christina Neo
IT • Ownership
Jan Heaney Mary Griffin Michelle Liu
Finance
Mary Schaeffer Ann Goggin Chi Yan Chan
28. Implementation Strategy
• Understanding the overall program
• Identifying the core team
• Creating the right measurement tools
• Risk mitigation
• IT as a priority
• Communication
29. Due Diligence And Transition Methodology
Plan & Scope
Vision / Mobilize Input / Setup Transition Execute
of Work
• Engage Operations • Map Teams Structure • Process Definition • Receive & Input • Go Live
Development & Training Forecast
• Finalize Forecast / • Plan, Source, Make,
• Confirm & Validate Demand Model • Client & Billing Info • Run Initial MRP Deliver, Return
Roadmap (SCOR model)
• Define Suppliers & • Inventory Setup • Initial Procurement
• Draft Statement of Work Qualify (BOM, drawing & • Measure
(SOW) Part Entry) • Inventory Transfer performance
• Define Performance (SCORcard)
• ID Teams Measurements & • IT Systems Setup • Begin Cycle Counts
Expectations (EDI, Programming, R • Corrective Action
• ID Resources eports, ERP • Process Testing Process
• Define CTQ Metrics Links, etc.)
• Define Roles & • System Integration • Validate & modify
Responsibilities • Detailed Statement • Distribution / Logistics Testing SOW
of Work (SOW) Setup
• Draft Project Timeline • Post Mortem
• Detailed IT meetings & QBRs
• Define & Set Up Functional Spec for
Communication Tools & System Gaps
Modes
• Detailed Transition /
• Setup multi-level Implementation
meeting models Timeline
• Define CTQs • Risk Mitigation
• ID Supply Chain, IT
System, & Process Gaps
Monitor, Measure & Communicate
30. Transition Methodology
Timelines may be
managed in MS Project
Customer
On-boarding Checklist
Risk management with
Mitigation & Contingencies
32. Global Visibility
Robust Portal for Monitoring and
Managing Supply Chain Activities
• Global transparency
• Real time inventory and reporting
• Up-to-the-minute tracking
• Actionable alerts
• Exception-based reporting
• Custom reporting
• Customizable rule sets for order
routing
• Easily integrates with your systems or
your vendor systems
35. Global Value
• Innovative IT tools for complete
global supply chain visibility
• Collaborative integration with
clients, suppliers/partners
• Global presence to support
• Flexible, scalable systems and
services
• Comprehensive supply chain
solutions
• ISO quality, eco-responsible
At least for launch / on-boarding, we anticipate that we will place an account managerTied closely to our IT visibility tools is our team of Account ManagersSkilled and trained staff in all aspects of your supply chainAverage of 10+ years in the industry, 5+ years at ALOMTraining budget approx. 3x average US training per payroll dollarTeam is focused on doing right by the customer Skill and focus alignment for a culture to support customers
BrendanWe take a methodical, structured approach transitioning your business . . . Starting with the vision of the business & planning . . . Mapping the team structure, defining statements of work and metrics Training in region Executing All the while, monitoring, measuring, & communicating
BrendanThe slide above shows the tools and forms we use during our transition and implementation. This is just an example to demonstrate the tools we utilize to ensure a smooth and seamless transition. Our goal is to mitigate any risk up front and have contingencies in place to ensure that your customer have a 100% fill rate. - Timelines - Task/Deliverable Lists - Risk Management
