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Gerard Dubois             Gerard Dubois           Gerard Dubois


                  who?                      what?                   wow!


Overview
Making Innovation A Habit


                                                                           © 2010 - Ivibe Global Inc.
who?
!   we are social scientists, marketers,                 “ivibe global brings a boundless amount of
    strategists, communication experts                 energy and insight that will help you accelerate
    and designers who help                              your growth and innovation efforts” - Carol
                                                        Wrenn President of Alpharma Animal Health
    ‣   develop leaders to think, act and breathe
        like innovators

    ‣   design and develop organization
        environments where insightful ideas are
        paramount, rapid prototyping is the norm
        and effective portfolio management
        results in smarter investment decision
        making                                         “Stuck in the rut? Pek and McGlade and the ivibe
                                                         global team will awaken possibilities you never
    ‣
                                                       thought existed” - Ken Blanchard, author The One
        shape and build cultures that foster playful
        and creative thinking, reward thoughtful                         Minute Manager
        risk taking and cultivate a relentless focus
        on customer and end-user needs
                                                                                          © 2010 - Ivibe Global Inc.
what?
!   we provide workshops, tools and                     “ivibe global helped our brand teams
    coaching/consulting services that                   develop fresh new thinking and take
                                                       informed risks to grow our categories
    ‣   help leaders shape, build and sustain a      faster” - TJ Rooney Kraft Foods NPD and
        culture of innovation                         Innovation Head - Snack Foods Division

    ‣   guide initiative based teams to produce
        fresh insights and quickly generate
        commercially relevant and differentiated
        solutions (products, brands & customer
        experiences)
                                                    “I love how ivibe brings real world experience
                                                      and makes the process of gathering insights
    ‣   are biased toward teaching adaptive skill
                                                     and generating ideas fun and relevant”- Dave
        and embedding innovation into the fabric
        of the organization                          Raath, S. Africa Consumer Innovation Head -
                                                                   Johnson & Johnson
                                                                                      © 2010 - Ivibe Global Inc.
wow!
!   we have helped many
    entrepreneurial and large global                  “Under the able leadership of Pek, McGlade and
    companies                                         the ivibe team, we completely transformed our
                                                       culture and tripled the value of our company
    ‣   shape and build innovation labs to              within 3 years” - Peter Wentworth, SVP of
        incubate ideas, engage customers and          Human Resources Pfizer Consumer Healthcare
        harvest stronger partnerships and
        ventures
                                                     “Thanks to the ivibe team, we were able to shape
    ‣   build innovation capability “soup to nuts”    an innovation platform and global innovation lab
        from senior leaders to front line                 responsible for generating $25 million in
        colleagues                                       government grant aid money to forge new
                                                     partnerships and fund our research” - Brian Hayes
    ‣   redesign the performance and reward          - Managing Director Global Transaction Services -
        systems to encourage more adaptive                            Citibank Europe
        and innovative behavior
                                                                                       © 2010 - Ivibe Global Inc.
ivibe case story - aligning a culture with the brand

                                                                                 An integrated pilot saw a sales likes increase of                      …while a more focused roll out of merchandise flow
!   The Challenge                                                                17% …                                                                  resulted in a 1-2% likes increase



                                                                                                                                                           Percent likes increase over
                                                                                  Sales                                                                    balance of Must Win stores
    !   inconsistent quality in-store experience                                  Likes percent




                                                                                                                                                                                                             In-Store Pilots
                                                                                                           Gap -12.5                         Gap +4.6

        poor inventory management and allocation
                                                                                             Baseline                    Post-pilot
    !                                                                                                                  18.1
                                                                                                  16.9
                                                                                                                                      13.5

                                                                                      4.4
    !   high store turnover                                                          Pilot       Control                Pilot         Control

                                                                                                                                                          Week

    !   little cultural support for sales and innovative culture                  Sales increase of 17% (-12.5 to +4.6 change in gap)                   Cumulative average sales likes increase of ~1.7%
                                                                                  vs. objective of 10%                                                  over balance of must-win stores

    !   lack of brand leadership and governance
!   Our Solution
        upgrade field management talent and revise field organization
                                                                                                                  Brand Learning
    !

        !
             learning maps, alignment sessions and brand prioritization matrix
    !   redesign merchandise flow processes
                                                                                                                      Maps
    !   build a selling culture and brand right behaviors at the front line
    !   establish a rigorous store performance management system
!   The Result
    !   increased actual selling time by 17%
    !   increased touch rates by 25%                                                                                                                                                                         Performance
    !   increased in-shop “out of stock” by 54%
                                                                                                                                                                                                             Management
                                                                                                                                                                                                               Metrics
    !   Generated $1.3 billion in incremental sales over 2 years

                                                                                                                                                                                                               © 2010 - Ivibe Global Inc.
ivibe case story - build a culture of innovation

!   The Challenge
    !
        lack of innovation focus and alignment                                                           Innovation
        lack of participation and engagement in ideation
                                                                                                         Strategy &
    !


    !
        ineffective new product development process
    !
        little cultural support for innovation                                                            Campaign
    !
        lack of innovation leadership and governance
!   Our Solution
    !
        defined and developed an integrated, global innovation strategy and campaign
         !     learning maps, alignment sessions and brand prioritization matrix
        designed and developed a Pfizer specific innovation process, complete with
                                                                                            Innovation
    !

        network of Innovation Champions that were responsible for changing process,
        culture and leading growth initiatives
         !     deep mastery skills training, initiative team launches, innovation summits
                                                                                            Champions
    !
        redesigned global and regional innovation metrics and designed a team and
        individual based rewards and recognition program to highlight successes and
        reinforce innovative behavior
         !     president’s award and innovators circle
!   The Result
    !
        A robust, aligned and motivated network of 100 plus innovation champions who
        drove $ 1.5 billion in incremental revenue in less than 3 years
    !
        Revolutionary new category growth and product innovations such as Listerine
        Pocket Paks and Rolaid Soft Chews
                                                                                                         Rewards &
        Tripled the value of the company within 3 years in an industry accustomed to 2
                                                                                                         Recognition
    !

        to 3% growth

                                                                                                           © 2010 - Ivibe Global Inc.
ivibe case story - shape & build an innovation platform

!   The Challenge
    !
        under leveraged resources
        commoditization of banking products
                                                                                                                  Innovation Labs
    !


    !
        lack of entrepreneurship
    !
        no standard way of generating and advancing ideas
    !
        slow to scale enterprise opportunities
!   Our Solution
    !
        shape an integrated innovation platform centered around customers,
        partners and the organization culture
         !    assessments, observations and senior team alignment sessions
    !
        design and build out the capability and related assets associated with global
        and regional innovation labs
         !    incubators centered around research activities, portfolio management, grant   Capability Building
              aids and innovation jam sessions
    !
        launch new global and regional initiatives
         !    teach-do approach to jump starting initiatives in Asia, Europe and US
!   The Result
    !
        Global Innovation Lab (flagship) in Ireland and connected to Industrial
        Development Agency - Ireland that at it’s inception generated $25 million in
        grant aid money for research and development
    !
        Shaped and developed a global growth ventures and innovation strategy                                     Global & Regional
    !
        Identified global focus areas to launch initiatives pertaining to mobile
        solutions
                                                                                                                     Initiatives
                                                                                                                       © 2010 - Ivibe Global Inc.
ivibe capabilities
    We provide a number of different tools and techniques to stimulate and sustain change
!   Assessment Tools                                                                                                                                                                                                                                                        EYES WIDE OPEN




                                                                                                                                                                                                                                                             ivibe global
                                                                                                                                                                                                                                                                            “Allow yourself
                                                                                                                                                                                                                                                                            to become
                                                                                                                                                                                                                                                                            completely
                                                                                                                                                                                                                                                                            immersed in the
                                                                                                                                                                                                                                                                            experience as if




    Innovation Jam Sessions
                                                                                                                                                                                                                                                                            you were


!
                                                                                                                                                                                                                                                                            seeing
                                                                                                                                                                                                                                                                            something for
                                                                                                                                                                                                                                                                            the first time.
                                                                                                                                                                                                                                                                            And when you
                                                                                                                                                                                                                                                                            suspend
                                                                                                                                                                                                                                                                            judgement you
                                                                                                                                                                                                                                                                            open the lens
                                                                                                                                                                                                                                                                            of opportunity
                                                                                                                                                                                                                                                                            up in countless
                                                                                                                                                                                                                                                                            ways.” Andrew
                                                                                                                                                                                                                                                                            Pek and
                                                                                                                                                                                                                                                                            Jeannine
                                                                                                                                                                                                                                                                            McGlade


                                                                                                                                                                                                                                                                                               Scouting
                                                                                                                                                                                                                                                                                               By taking an “eyes wide open” approach, scouting enables you -
                                                                                                                                                                                                                                                                                               the innovator to gather fresh insight and spark possibilities


!   Innovation Process Maps & Planning Templates                                                                                                                                                                                                                                               Steps in the Process
                                                                                                                                                                                                                                                                                               Step One
                                                                                                                                                                                                                                                                                               Determine the challenge you are facing and put it in form of a
                                                                                                                                                                                                                                                                                               question - “How might I...what if I?”
                                                                                                                                                                                                                                                                                               Step Two
                                                                                                                                                                                                                                                                                               Brainstorm different ways to find stimulus. Where might you
                                                                                                                                                                                                                                                                                               go? What might you try? Who might you talk to?
                                                                                                                                                                                                                                                                                               Step Three
                                                                                                                                                                                                                                                                                               Grab a pencil or pen and your journal and get moving! Record
                                                                                                                                                                                                                                                                                               only observations (not interpretations) of what you see, hear, or
                                                                                                                                                                                                                                                                                               read
                                                                                                                                                                                                                                                                                               Step Four
                                                                                                                                                                                                                                                                                               Stay open, curious and think like an anthropologist


!   Innovation Metrics & Scorecards                                                                                                                                                                                                                             ivibe global all rights reserved © 2009




!   Curriculum Design & Training




                                                                innovate
    Keynote presentations
                                                                                                           By continuously measuring
                                                                                                           ourselves against our values, we

!                                                                                                          can help drive our business success
                                                                                                           and achieve our corporate vision of
                                                                                                           helping people live better



                                                                                        A ONE DAY
                                                                                        PROGRAM
                                                                                        THAT
                                                                                        CONTAINS
                                                                                        ENERGY,
                                                                                        INSIGHT
                                                                                        AND IMPACT                                                                                          Program Design

                                                                                                                                                                                       Energy                                         Insight                                             Impact


!   Project Management Templates
                                                                “If you change the way you look at things, the things you look at change”
                                                                Overview                                 participants learn specifically
                                                                                                         what it means to be innovative
                                                                     With the pace of competition
                                                                                                         they will be actively engaged in
                                                                                                                                             Outcomes                                    Segment                                    Topics                                                          Details
                                                                and change in today’s world,
                                                                                                         advancing real work to drive        •   Understand Watson’s strategy to drive
                                                                innovation isn’t a luxury, it’s an                                               growth
                                                                                                         real change within the                                                        Looking For          •    Defining Innovation - what that means and why it             The purpose of this section is to make innovation real
                                                                essential survival skill. As we strive                                       •   Explore innovation as a Watson value -
                                                                                                         organization. Rather than just                                                Innovation                is important to Watson                                       to the participants through the use of presentation,
                                                                to live our values at Watson,                                                    what it is and why it is important
                                                                                                         “talk” about innovation, the high                                                                  •    Looking For Innovation - types, illustrations and            video and interactive discussion and reflection. We
                                                                innovation will help us accelerate                                           •   Review a framework for initiatives to
                                                                                                                                                                                                                 best practices (multiple industries, people etc)             will share examples and our views on what makes a
                                                                                                         potential leaders will be jump          conceive, build and launch innovation                                                                                        leader and organization more innovative




    Coaching and Field Guides
                                                                this growth, foster a culture that
                                                                                                         starting it. Our approach is a          efforts as well as building a more
                                                                enables everyone to perform at his

!                                                                                                        teach do methodology that will          innovative Watson culture
                                                                or her best and adapt to our                                                 •   Build concepts around key opportunity
                                                                                                         have participants engaged
                                                                ever-changing world.                                                             areas
                                                                                                         before, during and after this                                                 Innovation As A      •    Linking Innovation with strategy                             The purpose of this section is to show how innovation
                                                                     This one-day experiential
                                                                                                         working session.                                                              Disciplined          •    The ivibe innovation process for conceiving,                 is a key driver of growth and is critical to the
                                                                program is for high potential                                                                                          Process                   building and launching innovations into the                  commercialization of ideas. This section will include
                                                                employees at Watson. While                                                                                                                       marketplace                                                  presentation, reflection and activity around
                                                                                                                                                                                                            •    Examples and illustrations                                   launching innovation initiatives




                                                                                                                                                                                      Innovative            •    The art and science behind creative thinking and             The purpose of this section is to share the key
                                                                                                                                                                                      Behaviors and              action - including neuroscience                              behaviors and habits of innovators and the power of
                                                                                                                                                                                      Culture               •    Innovation habits and behaviors                              creative thinking and action and how making
                                                                                                                                                                                                            •    Assessment and mini experience of one of the                 innovative behavior a habit is key to successful
                                                                                                    Copyright © 2010                                                                                             behaviors                                                    adaptation and long term growth




    Ethnographic, Ideation and Prototyping Tools
                                                                                                                                                                                      This module is intended to share and teach key concepts to build more awareness around what we mean by innovation, why it is


!                                                                                                                                                                                     important and how it is linked to strategy and driving growth initiative and shaping culture. It is not a deep skill building session. That
                                                                                                                                                                                      said, we will apply a few different activities to engage participants and make the concepts real and practical including tips they can
                                                                                                                                                                                      use immediately after the session. The session will be highly interactive and inspirational to help motivate and model the right
                                                                                                                                                                                      behaviors needed to pursue creative and innovative action.




                                                                                                                                                                                                                                  Copyright © 2010




                                                                                                                                                                                                                                                                            © 2010 - Ivibe Global Inc.
For more information contact
 Meghan@ivibeglobal.com
     or call 704.408.1734

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Ivibe Who What Wow Consulting Results

  • 1. Gerard Dubois Gerard Dubois Gerard Dubois who? what? wow! Overview Making Innovation A Habit © 2010 - Ivibe Global Inc.
  • 2. who? ! we are social scientists, marketers, “ivibe global brings a boundless amount of strategists, communication experts energy and insight that will help you accelerate and designers who help your growth and innovation efforts” - Carol Wrenn President of Alpharma Animal Health ‣ develop leaders to think, act and breathe like innovators ‣ design and develop organization environments where insightful ideas are paramount, rapid prototyping is the norm and effective portfolio management results in smarter investment decision making “Stuck in the rut? Pek and McGlade and the ivibe global team will awaken possibilities you never ‣ thought existed” - Ken Blanchard, author The One shape and build cultures that foster playful and creative thinking, reward thoughtful Minute Manager risk taking and cultivate a relentless focus on customer and end-user needs © 2010 - Ivibe Global Inc.
  • 3. what? ! we provide workshops, tools and “ivibe global helped our brand teams coaching/consulting services that develop fresh new thinking and take informed risks to grow our categories ‣ help leaders shape, build and sustain a faster” - TJ Rooney Kraft Foods NPD and culture of innovation Innovation Head - Snack Foods Division ‣ guide initiative based teams to produce fresh insights and quickly generate commercially relevant and differentiated solutions (products, brands & customer experiences) “I love how ivibe brings real world experience and makes the process of gathering insights ‣ are biased toward teaching adaptive skill and generating ideas fun and relevant”- Dave and embedding innovation into the fabric of the organization Raath, S. Africa Consumer Innovation Head - Johnson & Johnson © 2010 - Ivibe Global Inc.
  • 4. wow! ! we have helped many entrepreneurial and large global “Under the able leadership of Pek, McGlade and companies the ivibe team, we completely transformed our culture and tripled the value of our company ‣ shape and build innovation labs to within 3 years” - Peter Wentworth, SVP of incubate ideas, engage customers and Human Resources Pfizer Consumer Healthcare harvest stronger partnerships and ventures “Thanks to the ivibe team, we were able to shape ‣ build innovation capability “soup to nuts” an innovation platform and global innovation lab from senior leaders to front line responsible for generating $25 million in colleagues government grant aid money to forge new partnerships and fund our research” - Brian Hayes ‣ redesign the performance and reward - Managing Director Global Transaction Services - systems to encourage more adaptive Citibank Europe and innovative behavior © 2010 - Ivibe Global Inc.
  • 5. ivibe case story - aligning a culture with the brand An integrated pilot saw a sales likes increase of …while a more focused roll out of merchandise flow ! The Challenge 17% … resulted in a 1-2% likes increase Percent likes increase over Sales balance of Must Win stores ! inconsistent quality in-store experience Likes percent In-Store Pilots Gap -12.5 Gap +4.6 poor inventory management and allocation Baseline Post-pilot ! 18.1 16.9 13.5 4.4 ! high store turnover Pilot Control Pilot Control Week ! little cultural support for sales and innovative culture Sales increase of 17% (-12.5 to +4.6 change in gap) Cumulative average sales likes increase of ~1.7% vs. objective of 10% over balance of must-win stores ! lack of brand leadership and governance ! Our Solution upgrade field management talent and revise field organization Brand Learning ! ! learning maps, alignment sessions and brand prioritization matrix ! redesign merchandise flow processes Maps ! build a selling culture and brand right behaviors at the front line ! establish a rigorous store performance management system ! The Result ! increased actual selling time by 17% ! increased touch rates by 25% Performance ! increased in-shop “out of stock” by 54% Management Metrics ! Generated $1.3 billion in incremental sales over 2 years © 2010 - Ivibe Global Inc.
  • 6. ivibe case story - build a culture of innovation ! The Challenge ! lack of innovation focus and alignment Innovation lack of participation and engagement in ideation Strategy & ! ! ineffective new product development process ! little cultural support for innovation Campaign ! lack of innovation leadership and governance ! Our Solution ! defined and developed an integrated, global innovation strategy and campaign ! learning maps, alignment sessions and brand prioritization matrix designed and developed a Pfizer specific innovation process, complete with Innovation ! network of Innovation Champions that were responsible for changing process, culture and leading growth initiatives ! deep mastery skills training, initiative team launches, innovation summits Champions ! redesigned global and regional innovation metrics and designed a team and individual based rewards and recognition program to highlight successes and reinforce innovative behavior ! president’s award and innovators circle ! The Result ! A robust, aligned and motivated network of 100 plus innovation champions who drove $ 1.5 billion in incremental revenue in less than 3 years ! Revolutionary new category growth and product innovations such as Listerine Pocket Paks and Rolaid Soft Chews Rewards & Tripled the value of the company within 3 years in an industry accustomed to 2 Recognition ! to 3% growth © 2010 - Ivibe Global Inc.
  • 7. ivibe case story - shape & build an innovation platform ! The Challenge ! under leveraged resources commoditization of banking products Innovation Labs ! ! lack of entrepreneurship ! no standard way of generating and advancing ideas ! slow to scale enterprise opportunities ! Our Solution ! shape an integrated innovation platform centered around customers, partners and the organization culture ! assessments, observations and senior team alignment sessions ! design and build out the capability and related assets associated with global and regional innovation labs ! incubators centered around research activities, portfolio management, grant Capability Building aids and innovation jam sessions ! launch new global and regional initiatives ! teach-do approach to jump starting initiatives in Asia, Europe and US ! The Result ! Global Innovation Lab (flagship) in Ireland and connected to Industrial Development Agency - Ireland that at it’s inception generated $25 million in grant aid money for research and development ! Shaped and developed a global growth ventures and innovation strategy Global & Regional ! Identified global focus areas to launch initiatives pertaining to mobile solutions Initiatives © 2010 - Ivibe Global Inc.
  • 8. ivibe capabilities We provide a number of different tools and techniques to stimulate and sustain change ! Assessment Tools EYES WIDE OPEN ivibe global “Allow yourself to become completely immersed in the experience as if Innovation Jam Sessions you were ! seeing something for the first time. And when you suspend judgement you open the lens of opportunity up in countless ways.” Andrew Pek and Jeannine McGlade Scouting By taking an “eyes wide open” approach, scouting enables you - the innovator to gather fresh insight and spark possibilities ! Innovation Process Maps & Planning Templates Steps in the Process Step One Determine the challenge you are facing and put it in form of a question - “How might I...what if I?” Step Two Brainstorm different ways to find stimulus. Where might you go? What might you try? Who might you talk to? Step Three Grab a pencil or pen and your journal and get moving! Record only observations (not interpretations) of what you see, hear, or read Step Four Stay open, curious and think like an anthropologist ! Innovation Metrics & Scorecards ivibe global all rights reserved © 2009 ! Curriculum Design & Training innovate Keynote presentations By continuously measuring ourselves against our values, we ! can help drive our business success and achieve our corporate vision of helping people live better A ONE DAY PROGRAM THAT CONTAINS ENERGY, INSIGHT AND IMPACT Program Design Energy Insight Impact ! Project Management Templates “If you change the way you look at things, the things you look at change” Overview participants learn specifically what it means to be innovative With the pace of competition they will be actively engaged in Outcomes Segment Topics Details and change in today’s world, advancing real work to drive • Understand Watson’s strategy to drive innovation isn’t a luxury, it’s an growth real change within the Looking For • Defining Innovation - what that means and why it The purpose of this section is to make innovation real essential survival skill. As we strive • Explore innovation as a Watson value - organization. Rather than just Innovation is important to Watson to the participants through the use of presentation, to live our values at Watson, what it is and why it is important “talk” about innovation, the high • Looking For Innovation - types, illustrations and video and interactive discussion and reflection. We innovation will help us accelerate • Review a framework for initiatives to best practices (multiple industries, people etc) will share examples and our views on what makes a potential leaders will be jump conceive, build and launch innovation leader and organization more innovative Coaching and Field Guides this growth, foster a culture that starting it. Our approach is a efforts as well as building a more enables everyone to perform at his ! teach do methodology that will innovative Watson culture or her best and adapt to our • Build concepts around key opportunity have participants engaged ever-changing world. areas before, during and after this Innovation As A • Linking Innovation with strategy The purpose of this section is to show how innovation This one-day experiential working session. Disciplined • The ivibe innovation process for conceiving, is a key driver of growth and is critical to the program is for high potential Process building and launching innovations into the commercialization of ideas. This section will include employees at Watson. While marketplace presentation, reflection and activity around • Examples and illustrations launching innovation initiatives Innovative • The art and science behind creative thinking and The purpose of this section is to share the key Behaviors and action - including neuroscience behaviors and habits of innovators and the power of Culture • Innovation habits and behaviors creative thinking and action and how making • Assessment and mini experience of one of the innovative behavior a habit is key to successful Copyright © 2010 behaviors adaptation and long term growth Ethnographic, Ideation and Prototyping Tools This module is intended to share and teach key concepts to build more awareness around what we mean by innovation, why it is ! important and how it is linked to strategy and driving growth initiative and shaping culture. It is not a deep skill building session. That said, we will apply a few different activities to engage participants and make the concepts real and practical including tips they can use immediately after the session. The session will be highly interactive and inspirational to help motivate and model the right behaviors needed to pursue creative and innovative action. Copyright © 2010 © 2010 - Ivibe Global Inc.
  • 9. For more information contact Meghan@ivibeglobal.com or call 704.408.1734