Effective Leadership - Learn To Ask Better Questions
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Effective Leadership - Learn To Ask Better Questions

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Effective Leadership - Learn To Ask Better Questions Effective Leadership - Learn To Ask Better Questions Presentation Transcript

  • Effective Leadership Learn to Ask Better Questions
  • Introduction
    • Every leader knows that it is very important to connect honestly with his team.
    • One way to help foster improved connections is by asking good questions.
  • Introduction
    • Leaders who excel at asking good questions have honed an ability to cut to the heart of the manner in a way that disarms the person being interviewed and opens the door for genuine conversation.
  • Important
    • Whether they are talking to customers, interviewing job candidates, talking to their bosses, or even questioning staff, executives need to draw people out.
    • And so often, it is not a matter of what you ask, it is how you ask it.
  • Be Curious
    • Sadly, some managers feel that being the first and last person to speak is a sign of strength.
    • Such attitude cuts off information at its source, from the very people (employees, customers, vendors) whom you should trust the most.
    • Being curious is essential to asking good questions.
  • Be Open-ended
    • Leaders should ask questions that get people to reveal not simply what happened, but also what they were thinking.
    • Open-ended questions prevent you from making judgments based on assumptions, and can elicit some surprising answers.
  • Be Engaged
    • When you ask questions, act like you care.
    • Show that you are interested with affirmative facial expressions and engaged body language.
    • This sets up further conversation and gets the individual to reveal information that could be important.
  • Dig Deeper
    • So often executives make the mistake of assuming all is well if they are not hearing bad news.
    • It may mean employees are afraid to offer up anything but good news.
    • So when information surfaces in your dialogue, dig for details without straying into recrimination. Get the whole story.
  • Conclusion
    • Asking good questions, and doing so in spirit of honest information gathering and eventual collaboration, is good practice for leaders.
    • It cultivates an environment where employees feel comfortable discussing issues that affect both their performance and that of the team.
  • Lico Reis Consultoria & Línguas Roberto Lico Reis www.licoreis.com [email_address] E-books: www.migre.me/oQ5 Linkedin: www.migre.me/1d9r Twitter: @licoreis