1. NO DATA, NO PROBLEM
Find Out WHY this METHOD Has Been a Hit on Social Media Today
AND Published in Quality Digest Daily
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2. Our Data Collection Technique Has
An Impressive Track Record
Selected Case Studies and Testimonial
1. Client had over 500 mostly manual activities, processing time of 28 days and quality
issues. In 60 days, designed a new process that was capable of processing in 5 days,
cost savings of 1.5 million dollars per year, reduction in defects by 80% and ROI of 400%.
2. Client had long, manual and complex processes, its client satisfaction was low , mounting
financial pressures and no visibility into the process performance. Identified a solution to
eliminate all non value added activities, save 1.25 million dollars per year, simplify the
application and back end processing and put in place end-to-end performance measures
and scorecards.
3. Client had significant variations in productivity, significant cost over runs, and no visibility
into performance. Identified a new optimized process, savings of 4 million dollars per
year and significantly reduced variations in productivity.
“Kyle identified over $2M in process improvements for two major order-to-cash
processes. Kyle aligned these improvements to new corporate strategies and helped
develop the business case to have these improvements implemented. Kyle is innovative,
driven to produce high quality results, and has proven to be an excellent investment.”
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3. Our Data Collection Framework is
5 Easy Steps
1. CREATE DATA DICTIONARY
CREATE TIME, COST AND QUALITY DATA REQUIREMENTS ACROSS THE VALUE STREAM
2. CREATE RANDOM STRATIFIED SAMPLE
SELECT SAMPLE OF PEOPLE TO COLLECT DATA FOR 10 DAYS
3. CREATE DATA COLLECTION FORMS
CREATE MANUAL DATA COLLECTION FORMS, TRAIN EMPLOYEES AND RUN A TRIAL
4. VALIDATE DATA WITH A PROCESS SIMULATION MODEL
INPUT DATA INTO SIMULATION MODEL AND COMPARE MODEL OUTPUT WITH ACTUALS
5. RECALIBRATE DATA
ADJUST ESTIMATES
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4. Know Exactly What To Measure and How
Data Dictionary
Time Volume Cost Quality
Activity Activity Time Volume Cost Quality
Metric Metric Metric Metric
# Metric Metric Metric Metric
Source Source Source Source
1 Verify Time to # of Cost per % Manual Database SAP and Manual
applications verify applications application applications Data manual data
received received not verified Collections data collections
within collections
standard
2 Request Time to Number of Cost per # of Manual Database SAP and Manual
missing request requests request requests Data manual data
information information made made past Collections data collections
time collections
standard
3 Enter Time to Number of Cost per Error rate Manual Database SAP and Manual
application enter data key strokes application per Data manual data
data in per entered opportunity Collections data collections
database application collections
The data dictionary includes all activities
and decision nodes in the process
4

5. Create Data Collection Forms That Are
Easy to Use and Complete
Data Collection Form for Company X (Sample)
Background
During the month of [MONTH], time measurement and other process data will be collected for a period
of 10 days. The information collected will assist in the development of new, and more efficient/effective
processes. Your cooperation is very much appreciated and valued.
For each form , please record the following information:
Employee ID: Application ID: Application Type:
Initials Activity Time In Time Out Error Type Comments
5

6. Stratified Random Samples that
Assure High Quality Data Collection
 Register for our webinar to find out more
Page  6

7. 95% Confidence in the Quality of
the Collected Data
Simulation Model Results
Actual Results
Using Data Collected
Total number Total number
Region Activity Measured of processing Region Activity Measured of processing
hours hours
Simple Case 1,976 Simple Case 1,965
A A
Complex Case 388 Complex Case 443
B Simple Case 2,275 Simple Case 2,214
B
Complex Case 662 Complex Case 750
Simple Case 7,217 Simple case 7,639
C C
Complex Case 1,786 Complex case 2,081
Simple Case 2,276 Simple Case 2,527
D D
Complex Case 436 Complex Case 404
E Simple Case 7,814 Simple Case 8,082
E
Complex Case 2,585 Complex Case 2,936
Total 28,032 Total 29,319
Do you know how accurate is your data, in terms of
time, quality and cost? You can NOW!!
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8. Identify Important Cost Drivers
in the Process
Distribution of Activity Costs
Top Activity Costs for Protection Unit
20%
Break Down of Percentage Costs for Checking
18% 17% 17% Raised Money Order on IDC or actual tray
16% Some costs, e.g. overhead
Identifying raised=12%
14%
13%
12%
and IT Printing/writing LOC # onranges=1%
costs , allocated
Keying riteria for image
raised=1%
12% acrossRaised-Pull,Stamp,Cut,Replace=52%
activities in Tray=3%
Locating Raised
Filing=5%
10% Faxing =3%
8%
6% 6% 5%
6%
4%
2%
0% D
A B C E F G
Visual Check of Raised Money Analyzing Counterfeit Client Service Enquiries and Protection unit responds to Download Ross data to an Corporate Security Prepare fraudulent adjustment
Order on IDC or actual trays of Advice email enquiry access file Requirements charge back
paid mone Activities
Do you know which activities are costing you the most?
You can NOW!!
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9. Benchmark and Compare Critical Process
Measures Like Never Before
Processing Time Per Product By Product Processing Time Per Product By Product
For Region A (Minutes) For Region B (Minutes)
Complex
Complex
Product
Product
Simple Simple
Product Product
W X Y Z W X Y Z
Product Types (W,X,Y,Z) Product Types (W,X,Y,Z)
Processing Time Per Product By Product Processing Time Per Product By Product
For Region C (Minutes) For Region D (Only Simple Products) (Minutes)
Complex
Product
Simple
Product
W X Y Z W X Y Z
Product Types (W,X,Y,Z) Product Types (W,X,Y,Z)
Do you know which region, process, etc is the most efficient?
Page  9
You can NOW!!

10. Advanced Statistical Modelling to Establish
Performance Standards
Determination of Distribution Type
Probability Plot of Processing Times by Batch Size
Do you know if your resource allocation standards are optimal?
Page  10 You can NOW!!

11. Report Critical Time, Quality and Cost
Performance Measures that Matter
Key Findings Estimate Unit of measure Definitions and Explanation
Order Volume 22,405 Average per day
Order Volume: Average number of orders received over the period from X to Y, 20XX.
Number of Resources 9.5 Employees Number of resources: estimated number of resources used to process orders.
Processing Costs $349K $/Per year Processing Costs: Estimated processing costs (resource costs only) per year to process p money
orders.
Resource Costs $535K $/Per year Resource Costs: Estimated resource costs paid per year for to process orders.
Total Cycle Time 8 hours Hours Total Cycle time: Average time to process an order.
Total Lead Time: Average time from when works enters a process until the time it leaves.
Lead Time 16 hours Hours
Perfect Order: Percentage of Orders that go through the process without manual intervention.
Perfect Order 79% % orders
Defects/1000: Number of order documents that require modification before work can p ass
onto the next activity per 1000 orders.
Defects/1000 210 1000 orders
Defects Costs/Order: Average cost for correcting a defect per order .
Defect Costs/order $0.6
Are you having difficulty obtaining the right metrics? Well, that
can soon be a problem of the past
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12. Establish Various Cost Savings and
Performance Improvement Scenario
Implement technology X from converting paper
Scenario 2 – Implementing Technology X to electronic format
Assumptions:
1) 99% of the files are successfully converted and 1% of
the files must be entered by hand.
Reduction in
Work effort Work effort Work effort for Work effort Work effort Total Hours Hours from
for Activity A Work effort for for Activity C Work effort for Activity F for Activity G for Activity H Total Hours from Base Implementing
Region (Hours) Activity B (Hours) (Hours) Activity E (Hours) (Hours) (Hours) (Hours) from Scenario Case Scenario
1 80 2,449 2,655 206
A 136 1,942 190 75 24
1 84 2,659 2,800 141
B 143 2,130 201 79 20
9 240 9,519 12,000 2,481
C 406 7,136 1,353 224 152
6 119 3,467 3,600 133
D 201 2,667 281 111 82
0 286 10,700 12,000 1,300
E 485 8,030 1,616 267 16
28,794 33,055 4,261
Total 1,371 21,905 3,641 757 294 17 809
4,261 reduction in Process hours
How confident are you in your projected savings and
performance improvement from your projects?
Page  12

13. How to Register for this Webinar
1. Go to http://tleecorp.com/no-data-no-problem-webinar/ and
complete the registration form on the left hand page.
2. Then you will be brought to a thank you page. Select buy now and
complete the payment information on the Paypal site. If you do
not have a Paypal account please register for one it is free.
3. Complete the registration information and process your payment.
Page  13