The Krysalis Project is seeking a Service Leader to oversee their drop-in support services and ensure a safe, supportive environment. The role involves facilitating a welcoming space for diverse service users, coordinating activities, encouraging service user involvement, managing risk, and adhering to operational policies. The Service Leader will also liaise with other organizations, represent service user needs, exercise budget control, and complete administrative/reporting tasks. Relevant experience in mental health support, risk assessment, and project coordination is required.

1. The Krysalis Project
Job Description
Job Title: Krysalis Service Leader
Location: Krysalis Project Hours of work: 25 hr per week
Harp Place
Radford
Coventry Salary: £13,237 P.A
CV1 4DX
Accountable to: Krysalis Board of Trustees Holiday Entitlement: 25 days Plus bank holidays
Notice required: 4 weeks
Summary of role:
To ensure the Krysalis Project provides high quality, drop-in support services within a safe and
supportive physical environment and within the designated operational policies.
Main Duties
To facilitate the provision of a welcoming environment this is equally accessible to the diverse
range of mental health service users.
To treat all service users fairly and without personal bias, and to challenge negative
stereotypes and discrimination.
To foster an attitude of peer support, recovery and self-management.
To oversee the planning and co-ordination of activities and events for Krysalis members.
To encourage, co-ordinate and manage service user involvement in all aspects of planning and
running of the project.
To deal compassionately and assertively with difficult people and situations.
To assess and manage risk with regards to both service users and the physical environment.
To ensure support staff, volunteers and service users adhere to operational policy.
To accept the responsibilities as a key holder of the project.
To take overall day-to day responsibility for the project and any decisions which need to be
made.
To facilitate and enable staff to efficiently carry out their duties on a day-to-day basis.
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2. To deliver regular supervision to support workers to identify relevant training needs to ensure
consistent good practice.
To carry out annual appraisal with all staff.
To provide appropriate practical and emotional support to volunteers within the project.
To forge links with local statutory and voluntary mental health organisation and to co-ordinate/
contribute to local forums for the benefit of the project and of local service users.
To represent the needs and views of service users at a local level.
To positively promote the Krysalis project among service users and professionals.
To exercise financial control within the budgets provided.
To apply to relevant agencies for funding for specific projects.
To monitor and report statistical/ written information as required by commissioners and other
funding agencies.
To design and disseminate a range of publicity and promotional materials.
To participate in regular supervision with the appointed line manager.
To attend identified training as agreed with the appointed line manager.
To occasionally travel locally and nationally as required by the project.
To meet with the management committee of Krysalis on a regular basis to discuss project
planning and to input into development of operational policy.
To carry out such other duties as may be reasonably required by the holder of this post
relevant to the ongoing development of the project.
Person Specification
Experience
Two years’ relevant experience supporting vulnerable adults E
Responsibility for assessing/ managing risk E
Preparing/ presenting reports E
Participation in formal meetings and forums E
Managerial experience E
Project planning and co-ordination E
Delivering staff supervision D
Co-ordination of formal meetings and forums D
Fundraising D
Previous work in mental health D
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3. Knowledge
Sound knowledge of the personal and social impact of mental ill health E
Sound knowledge of service user involvement and recovery based practice E
Working knowledge of relevant legislation (health & safety, data protection, E
disability discrimination act, care in the community).
Basic knowledge of common mental health conditions – signs, symptoms and E
treatments
Knowledge of Coventry mental health services – statutory and voluntary D
Awareness of issues specific to members of ethnic minority groups D
Awareness of carer issues D
Skills & abilities
Very good interpersonal and communication skills E
Ability to deal sensitively and confidently with stressful/ difficult situations and to E
take appropriate action.
Ability to gain respect and establish credibility with people who use mental health E
services and people who provide them.
Good enabling and facilitation skills E
Able to consistently take the lead and work under own initiative E
Good organisational skills E
Very good delegation and teamwork skills E
Ability to prove support to and identify training needs of staff E
Ability to encourage, co-ordinate and manage service user involvement E
Competent word processing skills E
Good level of written English E
Budget management skills E
Preparing/ presenting reports and other paperwork E
Communicate confidently and clearly to individuals and groups E
Competent with the internet and use of e-mail E
Competent use of Excel spreadsheets E
Basic design of publicity materials on computer D
Fundraising skills D
Personal attributes
Self motivated E
Commitment to recovery based practice and service user involvement E
Commitment to anti-discriminatory practice E
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4. Willingness to participate in regular supervision and identified training E
Occasionally able to travel locally and nationally as required D
Qualifications
Good level of general education E
Relevant vocational qualification E
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