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Worldwide Pres New Look Revised Nov 2, 2010


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  • 1. JAS Forwarding Worldwide Presentation November 2, 2010
  • 2.  Mission Statement  Vision  History  Our Success & Future Plans  Global Organization & Services  Compliance & Quality  Worldwide Network  Information Technology  Account Management  Ongoing Support  Wrap Up Agenda
  • 3. “To be an organization that is committed to providing service at a level of excellence that exceeds every industry standard, at a price that is fair. We will accomplish this by creating an environment that encourages and rewards our employees on reaching our full potential, and puts emphasis on both competition and equality.” Mission Statement Commitment to the Mission Statement has been a fundamental reason for the exponential growth of JAS over the last thirty years. No organization can achieve the growth JAS has shown without providing exceptional service and competitive pricing to our customer base. Exceptional service comes from the people within the JAS organization, people that have been invested in by the JAS organization and that have grown as JAS has grown. There are numerous examples of people having worked through the ranks at JAS due to ability, hard work and the company’s belief in its people. A prime example is Mr. Marco Rebuffi. Having started in the Milan branch 20+ years Mr. Biagio Bruni, Founder & Chairman
  • 4. Our objective is to create lasting value to our clients and shareholders by repeatedly and transparently delivering the client’s products safely and on time. Doing so in an atmosphere of integrity and honesty that still allows our company to prosper in the long term. Vision
  • 5. 1978 JAS was founded in Milan, Italy, by Biagio Bruni; JAS initially targeted the Italian fashion industry to reach international markets. 1978 – 1988 During the first 10 years, JAS focuses on Europe and the Far East, which resulted in a dominant market share in countries from Italy to Japan. 1985 Originally the focus was on providing air-freight services. But by 1985, JAS expanded its service portfolio to include ocean-freight services to its rapidly-growing customer base. 1988 JAS became the No.1 IATA-ranked air-freight forwarder in Italy. Late 1980s – 1990s Networks in China, United States and South America were established, permitting a truly global presence and more evenly balanced trade flows over the three major trading zones of Europe, the Americas and the Far East. In addition, JAS invested in a series of logistics facilities in key gateway hubs to service its own operations. 2005 JAS India opened. 2006 JAS further expanded in South America, Northern Europe, Eastern Europe and the United States. 2008 JAS celebrated its 30-year anniversary. 2009 JAS concluded a massive reorganization that will transform the JAS group of companies into one global organization. 2010 JAS to open a new corporate training campus in Atlanta in Q4. History
  • 6. Our Success:  Our rapid growth and success has been possible through the use and development of highly skilled people and leading-edge technology.  JAS puts a real emphasis on customer service which enables customer acquisition and retention.  Continued aggressive growth through a combination of organic growth and strategic acquisitions in the key markets and in key products & services By continually reinvesting in the business, we have maintained a strong and solid financial position. Future organization expansions and investment plans:  To become a USD $2 Billion company by 2012.  Continue growth pattern through organic growth and by acquisition.  Major investments in IT are all under our “Future Blue” budget which is a realignment of our business processes. Business intelligence, industry and client interface through various standardized portals are a necessity.  End of 2011 an additional 10 offices are planned to open within the USA.  Break into the top 10 forwarders in the world. Our Success & Future Plans
  • 7. Global Organization & Services
  • 8. Global Organization & Services
  • 9. Global Organization & Services
  • 10. Global Organization & Services
  • 11. Global Organization & Services
  • 12.  JAS Group today: +240 offices +80 countries +3,000 employees Worldwide  Worldwide Consolidated Revenue in 2009 was USD $795,699,842 Million  Business split by region : Europe 49% Asia Pacific 21% North America 18% Central & South America 12%  Privately held Global Organization & Services
  • 13. Global Organization & Services  Air Freight  Sea Freight  Bonded Warehouses  Brokerage  Chartering  Consolidations or back-to-back in all major trade lanes  Customer Service  Customs Consultancy  Customs Documentation  E-Commerce  Flexible routings for deferred, lower-cost programs Worldwide Services  Full Integration with the JAS ORBIS system for value- added solutions  Handling of valuable goods, live animals and special commodities  Handling of dangerous and perishable goods  Inspection, Testing & Repair  Kitting  On-Time Solutions  Order Fulfillment  P.O. Management/Technology  Projects: oversized, temperature-controlled, next flight out  Quality control / inspections  Reverse Logistics  Risk Management  Security check: X- ray machines at main gateways  Sub-Assembly  Trade Consulting  Training  Trucking & Barging  Warehousing & Distribution
  • 14. “JAS forms strategic alliances with carriers that uphold the standard of quality & value we expect to pass on to our valued customers.” Worldwide Air & Ocean Services JAS AIR SERVICES Consolidations moving in all major trade lanes. Consol or back-to-back. Project moves, temperature controlled, next flight out. Fully integrated with the JAS Orbis system for Value Added Solutions. Flexible routings available for deferred, lower cost programs. JAS OCEAN SERVICES Licensed and bonded NVOCC services. General forwarding. Contract management. Project forwarding. Fully integrated with the JAS Orbis system for Value Added Solutions. Full (FCL) and Less than Container Load (LCL) services worldwide. JAS AIR SERVICES Consolidations moving in all major trade lanes. Consol or back-to-back. Project moves, temperature controlled, next flight out. Fully integrated with the JAS Orbis system for Value Added Solutions. Flexible routings available for deferred, lower cost programs. JAS OCEAN SERVICES Licensed and bonded NVOCC services. General forwarding. Contract management. Project forwarding. Fully integrated with the JAS Orbis system for Value Added Solutions. Full (FCL) and Less than Container Load (LCL) services worldwide. Global Organization & Services
  • 15. Worldwide Air & Ocean ServicesGLOBAL STRATEGY WAT = World Air Team members WOT = World Ocean Team members Core carrier strategy leverages 70% global volume to core and preferred partner carriers, ensuring market competitive rates while protecting capacity during shoulder and peak times. Relationships must exist at senior executive level. Carriers must report their performance during formal business reviews. Carriers place JAS in a global account status worldwide. CARRIER SELECTION CRITERIA - Global coverage - Existing relationships - Future market demand - Centralized pricing structure - Current customer base - Current volumes - Customer feedback - Partnership in developing key markets. GLOBAL STRATEGY WAT = World Air Team members WOT = World Ocean Team members Core carrier strategy leverages 70% global volume to core and preferred partner carriers, ensuring market competitive rates while protecting capacity during shoulder and peak times. Relationships must exist at senior executive level. Carriers must report their performance during formal business reviews. Carriers place JAS in a global account status worldwide. CARRIER SELECTION CRITERIA - Global coverage - Existing relationships - Future market demand - Centralized pricing structure - Current customer base - Current volumes - Customer feedback - Partnership in developing key markets. Global Organization & Services
  • 16. 2009 78,263,697 Kgsshipped Worldwide 15,556,170 20% 29,766,867 38% 18,588,808 24% 14,351,852 18% NorthEurope Med/Africa AsiaPacific Americas Global Organization & Services 2009 213,214Teu'sshipped Worldwide 20,470 10% 97,212 45% 74,498 35% 21,035 10% NorthEurope Med/Africa Asia Pacific Americas Worldwide Air & Ocean Services
  • 17. Global Organization & Services2010 Worldwide Core Carriers
  • 18. Compliance & Quality
  • 19. Compliance & QualityCERTIFICATIONS  ISO 9002 (Int’l Organization of Standardization)  C-TPAT (Customs Trade Partner against Terrorism) in USA validated as a Consolidator & Customs Broker. C-TPAT SVI #: bac9b476-f34d-4966-96b1- ed54b3c2a27  CNS-IATA Agent (Int’l Airport Transport Assoc)  NVOCC (Non vessel operating carrier)  IAC (Indirect air carrier standard security program.)  CLM (Council of Logistics Managers)  SBA (Southeast Brokers Association)  IFCBA (International Federation of Customs Brokers)  Chamber of Commerce  Various local airfreight/sea freight/brokers affiliations  AEO Certificate (Authorized Economic Operator) JAS Italy
  • 20. Compliance & Quality  AFA (Airforwarders Association)  BRASTEX (The Brazil Texas Chamber of Commerce)  CBAFF (Customs Brokers & Freight Forwarders Federation of New Zealand)  CCHB (Customs Broker Association)  CLM (Council of Logistics Managers)  FCPA (U.S. Foreign Corrupt Practices Act)  IAC (Indirect air carrier standard security program.)  IADC (International Association of Drilling Contractors)  IFCBA (International Federation of Customs Brokers)  ITMA (International Traffic Manager’s Association)  LANZBC (The Latin America New Zealand Business Council)  MWTA (Milwaukee World Trade Association, Inc.)  NCBFAA (National Customs Broker & Forwarders Association of America HACA (Houston Air Cargo Association)  NDTA (The National Defense Transportation Association)  SBA (Southeast Brokers Association)  SCWT (The SC World Trade Association)  TSN Association (which is the Trade Support Network designed by CBP)  U.S. Chamber of Commerce  Various local airfreight/sea freight/brokers affiliations Worldwide Alliances / Organizations & Carrier Associations
  • 21. Compliance & Quality JAS Compliance Product Offering Apply for export licenses on your behalf Arbitration Audits Binding rulings C-TPAT/TSA Customs initiatives Customs Rulings & Classification determination. Duty Drawback Assists Duty minimization programs ECCN Identification (export commodity control number) FCPA Policy & Regulations FDA Regulated products HTS Reviews Importer Policy & Procedures Informed Compliance ISF / 10+2 Filing and Training NAFTA Training Services to included, but not limited to:
  • 22. Compliance & Quality JAS Internal Compliance  Our Compliance Team audits every branch once per year or as needed.  Our Compliance Team encourages local association participation in each branch  Our Compliance Team offers timely support to all branches for any customs related issues.  Our Compliance Team maintains and verifies all POA’s.  Branch CHB Managers audit their entry files in each branch.
  • 23. Worldwide Network
  • 25. ANGOLA * Lobito * Luanda BAHRAIN * Kingdom of Bahrain EGYPT * Cairo * El Iskandariya (Alexandria) * Port Said * Sosdi IRAQ * Baghdad * Um Qasr JAS Africa / Middle East MOROCCO * Casablanca OMAN * Ruwi / Muscat QATAR * Doha RWANDA * Kigali SAUDI ARABIA * Al Khobar * Dammam * Jeddah * Jubail * Riyadh SOUTH AFRICA * Cape Town * Durban * Johannesburg * Port Elizabeth TANZANIA, United Republic of * Dar Es Salaam TUNISIA * Tunis UGANDA * Kampala U.A.E. * Dubai 19 Countries / 32 locations Worldwide Network ISRAEL * Tel Aviv-Yafo JORDAN * Amman KENYA * Mombasa * Nairobi KUWAIT * Kuwait City LEBANON * Beirut
  • 26. JAS Europe ALBANIA * Tirana AUSTRIA * Wien (Vienna) BELGIUM * Antwerp * Brussels * Zeebrugge BULGARIA * Sofia * Varna CYPRUS * Nicosia CZECH REP * Prague GERMANY * Berlin * Bremen * Cologne * Dusseldorf * Frankfurt * Hamburg * Hannover * Limburg * Munich * Nuernberg * Siegen * Stuttgart * Wiesbaden GREECE * Athens * Heraklion * Piraeus * Thessaloniki ITALY * Bergamo * Biella * Bologna * Brescia * Como * Florence * Genova * Livorno * Milan * Modena * Montegranaro * Naples * Padova * Parma * Rome * Torino * Trapani * Udine * Venice * Verona * Vicenza MACEDONIA * Skopje MALTA * Valletta NETHERLAND S * Amsterdam * Rotterdam NORWAY * Oslo POLAND * Gdynia * Katowice * Poznan * Warsaw PORTUGAL * Lisbon * Porto RUSSIAN FED * Moscow * St. Petersburg (ex Leningrad) SLOVAKIA * Bratislava SPAIN * Barcelona * Madrid SWEDEN * Gothenburg SWITZERLAN D * Chiasso * Novazzano * Zurich GREENLAND * Nuuk (Godthaab) HUNGARY * Budapest ICELAND * Reykjavik IRELAND * Dublin TURKEY * Istanbul * Izmir * Mersin UKRAINE * Kiev * Odessa U.K. * Aberdeen * Glasgow * London * Manchester 30 Countries / 89 Worldwide Network DENMARK * Aarhus * Copenhagen * Esbjerg FINLAND * Helsinki FRANCE * Le Havre * Lyon * Nantes * Nice * Paris
  • 27. JAS Asia PacificAUSTRALIA * Adelaide * Brisbane * Cairns * Darwin * Melbourne * Perth * Sydney BANGLADES H * Chittagong * Dhaka KAZAKHSTAN * Almaty KOREA * Incheon * Seoul MALAYSIA * Kuala Lumpur * Penang (Georgetown) MALDIVES * Male NEW ZEALAND * Auckland * Christchurch PAKISTAN * Islamabad * Karachi * Lahore * Sialkot PHILIPPINES * Cebu * Manila SINGAPORE * Singapore SRI LANKA * Colombo INDIA * Ahmedabad * Bangalore * Chennai (Madras) * Cochin * Coimbatore * Delhi * Hyderabad * Kolkata (Calcutta) * Mumbai (Ex Bombay) * Pune * Thiruvananthanpuram (ex Trivandrum) * Vadodara INDONESIA * Jakarta JAPAN * Nagoya, Aichi * Osaka * Tokyo 19 Countries / 57 TAIWAN * Taipei THAILAND * Bangkok VIETNAM * Ho Chi Minh City Worldwide Network CHINA * Beijing * Chengdu * Dalian * Foshan * Guangzhou * Ningbo * Qingdao * Shanghai * Shenzhen * Suzhou * Tianjin * Xiamen HONG KONG * Hong Kong
  • 28. JAS North AmericaCANADA * Montreal * Toronto * Vancouver MEXICO * Guadalajara * Mexico City * Monterrey * Puebla * Queretaro UNITED STATES * Atlanta * Boston * Charleston * Charlotte * Chicago * Cleveland * Dallas * Denver * Detroit * Houston * Los Angeles * Memphis * Miami * Milwaukee * Nashville 3 Countries / 31 Worldwide Network * New Jersey * New York * Norfolk * Raleigh- Durham * San Diego * San Francisco * Seattle * Tampa
  • 29. JAS Central & South AmericaARGENTINA * Buenos Aires * Cordoba * Ezeiza * General Roca * Mendoza * Rosario * San Luis * Tucuman CHILE * Iquique * Santiago de Chile COLOMBIA * Barranquilla * Bogota * Buenaventura * Cali * Cartagena * Medellin * Santa Marta ECUADOR * Guayaquil * Quito PANAMA * Panama City PERU * Lima URUGUAY * Montevideo VENEZUELA * Carabobo * Caracas * La Guaira * Puerto * Cabello * Valencia 9 Countries / 38 Worldwide Network BRAZIL * Belo Horizonte * Campinas * Curitiba * Fortaleza * Guarulhos * Itajai * Manaus * Porto Alegre * Rio De Janeiro * Salvador * Santos * Sao Jose dos Campos * Sao Paulo * Vitoria
  • 30. Information Technology
  • 31. Information Technology Global InfrastructureOur System comprises of the following components:  Shipment tracking and expediting functions.  Value Added Services: Warehousing, Distribution, Pick & Pack, Inventory Management.  Purchase Order Management.  Electronic Interfaces to Government Authorities (where applicable).  Statistical and Analytical Reporting (both internal and external).  Automated Inbound Shipment Creation fed by Messaging System.
  • 32. Shipment Tracking  JAS provides multi-level tracking information depending on client objective  Shipment level, tracking is provided via access to our multi lingual Global Web Sites.  Tracking information can also be retrieved via “Quick Track” function or secured access. Secured Access ViewQuick Track View Note: Screenshot examples areexistingcustomer’s shipment data. Therefore, areas havebeenblackedout forprivacy.Note: Screenshot examples areexistingcustomer’s shipment data. Therefore, areas havebeenblackedout forprivacy. Information Technology
  • 33. Supply Chain Management For a more complex scenario, the JAS Orbis V2 system provides full visibility down to the part number level, if required, from origin to final destination delivery of an order. Information Technology
  • 34. ORBIS V2  JAS has developed a proprietary in-house developed solution that provides the client interface between back office systems and the client either via web portal, directly via exchange of information into the clients systems or a combination of the two.  Orbis V2 provides Supply Chain Management capabilities required by large multinational companies.  Orbis V2 provides information from the point of receipt of electronic Purchase Order information through to delivery to the final client.  Orbis V2 is configurable to support shipping based on receipt of product, scheduled Information Technology
  • 35. ORBIS V2 – New Technology Visual experience not available in previous technology.  Interactive Charts and Data Mining.  Lends itself to new features and windows like forms.  Application is loaded on users computer through internet.  Screens don’t refresh, Only data is retrieved from server.  Development Environment well supported. Information Technology
  • 36. ORBIS V2 – Shipment Tracking To track a shipment you would choose the menu option tracking and then shipment tracking. Once done, the screen above will appear. You are required to make a selection from the above fields before proceeding. To enter a customer (account) you can simply choose from the drop down list or by entering in the name of the customer. The field will automatically filter on what you type. With the remaining fields, enter your selection data and click refresh to see chart above. Information Technology
  • 37. Clicking on the bar or the search button will take you to the shipments results in summary form. Here you have two options for navigation. - Click on a line (1) time will expand the row and show you all the reference #’s and container #’s on the shpt. - Clicking (2) times on a row will bring you to more detail on a shipment. Or you can click the Exit icon on the top right of the summary screen to bring you back to the shipment selection screen. ORBIS V2 – Shipment Tracking Information Technology
  • 38. When you have clicked (2) times on the row, the details of the shipment will appear as shown above. Additional windows of information are listed. (update notes, update documents, View Documents, Add Event). To drill into these details just click the link. GT Nexus updates container status. To exit out of the shipment details click the exit icon. This will bring you back to the summary results. ORBIS V2 – Shipment Tracking Information Technology
  • 39. ORBIS V2 / Shipment & Management Report Creation & Flexibility  Shipment & Management Report Creation and Flexibility  KPI Measuring  ACCOUNT NAME / Individual Companies  Globally  Traffic Lane Specific  User defined milestones  Standard Suite of Reports  Volume  Transit  CD Packaging  Custom Written Reports  JAS will create custom written reports as requested  Ad-Hoc Reports as requested  User Defined Reports  Individual User defined reports and library retention. Information Technology
  • 40. Reports that are available to you can also be run from the tracking screen. They will be listed below the charts on the tracking screen. You would click on the report category and the then select the sub report you want to run. Each subtitle has various reports that a customer can run. ORBIS V2 – Shipment Reporting Information Technology
  • 41. All reports will allow you to export to various formats such as XML, Excel, PDF, Word, etc. Each report will have the same look and feel but be tailored to the specific purpose of the report. ORBIS V2 – Shipment Reporting Information Technology
  • 42. Operational management reporting with detailed selection criteria Reports on every shipment within the JAS. ORBIS V2 / Management Report Creation & Flexibility Information Technology
  • 43.  All Orbis V2 Reports Exportable to many formats (excel, pdf. Tiff. Word… & XML/EDI  All Reports Searchable using find feature  All reports Printable ORBIS V2 / Management Report Creation & Flexibility Information Technology
  • 44. ORBIS V2 KPI Measuring Shipment KPI’s (Key Performance Indicators)  KPI Measuring  ACCOUNT NAME / Individual Companies  Globally  Traffic Lane Specific  User defined milestones Information Technology
  • 45.  Measure JAS Forwarding Services Transit times and on-Time performance  You can setup a profile for specific traffic lanes and transit times. ORBIS V2 Shipment KPI’s Information Technology
  • 46. Technology & Value Added Solutions Continuous Improvement  Orbis V2 Customization to meet all of ACCOUNT NAME’s requirements.  Monthly Webinars offered to ACCOUNT NAME’s Regional Management for future development  EDI Integration with ACCOUNT NAME’s companies community – Just touching the surface.  Ocean Carrier EDI Status update through GT Nexus Inventory Management  Virtual Warehousing  Local Distribution  Automatic Alerting  User Defined Profiles  Visibility  Reporting  Added Value  Customized Solutions throughout your Company.  Supply Chain / Order Management - Multiple EDI Formats - Raw Material Packing List - Shipper Letter of Instructions - Commercial Invoice Request - Buyer Approval @ Order Level - Buyer Approval @ Product Level - Assembly / Consolidation Visibility & Information Technology
  • 47. Ease of Implementation  Orbis V2 University  Fully documented system  JAS Orbis V2 Training Site  JAS Home page with update notifications  JAS / Designing Solutions Together  Comprehensive  Customized and Flexible  Management Information Source  Everyday User Collaboration  Used throughout ACCOUNT NAME’s companies  Reduced Cost for ACCOUNT NAME’s Supply Chain  Complete Control of Supply Chain  JAS & ACCOUNT NAME’s Collaboration Development  Proven eCommerce/Information Solution Information Technology
  • 48. Ease of Implementation • Group Training Sessions • Group Product Review • Application Support • Orbis University Training Guides • JAS Orbis Administrators Globally Information Technology
  • 49. Account Management
  • 50. Account Management  EXECUTIVE - Ultimate accountability for quality, customer satisfaction and support.  PRODUCT TEAMS - (Air/Ocean/Compliance/IT) - Facilitate carrier relationships - Ensure proper supply chain visibility and reporting.  REGIONAL SUPPORT - Product, Operational and Commercial responsibilities. - Champion continuous improvement - Account Management Team - Coordinate communication between Account Management Model Account Development Executive Sponsorship IT/solutions support Product Support (air/ocean/compliance) Regional Support
  • 51. If awarded your account, JAS will deploy a tailor made implementation schedule to ensure the best possible account management for you and your suppliers & customers. Our Goal is to efficiently transition major new business so as to quickly reach Optimal Satisfaction and productivity levels through the development of standards for account training, measurement, superior service and proper follow-up. “Openness, Honesty, Reliability and Character will define our relationship.” Account Implementation Account Management
  • 52. In a way that:  Has minimal impact on personnel resources and business activities.  Fully documents the existing procedures.  Identifies the essential information needed to implement the transition.  Adopts key implementation milestone dates.  Establishes a core transition team with defined resources, goals, objectives and timelines.  Core Team created. We recommend that key representatives of your organization participate in the Core Team. These resources will provide JAS with key insights into your existing processes & allow a seamless transition.  Regular meetings directly with key employees in your organization who are familiar with your process.  On-going review of process & possible improvements. Account Implementation Account Management
  • 53. Tools: Implementation Plan & Checklist SOP (Standard Operating Procedures) Account Implementation Implementation Checklist Account Management
  • 54. JAS’ Account Management TeamJAS will form an account management team specifically for your traffic globally. The ACCOUNT NAME Account Management Team is appointed of:  Executive VP Operations  Worldwide Project Team Leader  Region specific Global Account Managers An operations team will also be formed according to the lanes/countries involved. The members appointed will be composed of experience and knowledge in handling ACCOUNT NAME’s account, with exclusive dedication. All JAS offices involved, in whatever capacity, will have a direct line of reporting to Account Management
  • 55. JAS’ Commitment At JAS we know very well the difficulties that arise in selling corporate concepts and ideas internally, and as a company operating globally, the JAS’ global account management strategy is set up to act as an extended support to the ACCOUNT NAME Corporate office.   JAS will commit to visit each of the ACCOUNT NAME locations worldwide within 90 days of the start of our business partnership, with the following goals:  To introduce the JAS Organization.  To offer local assistance and support.  To build a collaborative and friendly relationship.  To guide local use of the JAS Orbis System.  To support the ACCOUNT NAME Corporate initiatives. We also commit to: Open and honest communication. Integrity and correctness in our transactions with ACCOUNT NAME and your vendors Account Management
  • 56. The Job Description for the integrated ACCOUNT NAME’s team will be as follows: Define the requirements of the organization, produce a detailed operational procedure to be inserted into an operational manual. Perform customized procedures and formats for managerial and operational level including statistics and forecasting reports. Coordination and implementation of all operational procedures related to documents: Processing documents, distribution, invoicing, ocean and air documents administration, systems interface communication with the foreign center of dispatch for the materials. Direct communication with JAS offices all over the world concerning materials being directed to ACCOUNT NAME.  Account Management Team’s Job Description Account Management
  • 57. Job Description Continued….. Receipt of material electronically from the consolidation points. Prepare pro-forma invoices and other required paperwork. Revision of invoices against P.O. material and packing list receipt. Set up sailing schedules for ocean shipments and arrange space bookings for air shipments, including charters where needed. Prepare weekly material and shipping status reports, indicating the name of vessels or airlines carriers, amount of tons shipped, Bill of Lading, country involved as well as any other details needed or requested. Maintain computers capabilities software and hardware in order to insure capability and accuracy with transmission to ACCOUNT NAME. receiving, packing Account Management Team’s Job Description Account Management
  • 58. The strengths and benefits of “ACCOUNT NAME’s Account Management Team” can be summarized as follows:  The assigned personnel have an average of 10 years experience in transportation and related fields.  Provide direct control of materials to ensure strict compliance with all domestic and international regulations.  Active involvement with domestic carriers to minimize transit times from supplier to port of export.  Effective control to best route shipment and determine mode and routing of shipment to minimize freight costs.  Experience in moving heavy cargo and over dimensional cargo.  Capture and maintenance of statistical information to improve future freight negotiations and tonnage expectations. Account Management Team’s Strengths & Benefits Account Management
  • 59. Standard Operating Procedure (SOP) JAS will expand upon the Standard Operating Procedures (SOP) we have in place for ACCOUNT NAME detailing all aspects of the freight movements and associated tasks from the point of material receipt through to delivery to the end user. The use of an SOP is standard throughout JAS for accounts. JAS believes it is essential to have a document that can be readily referenced by any JAS or third party personnel concerned with an account to ensure that the traffic is handled correctly according to ACCOUNT NAME’s requirements. The SOP for ACCOUNT NAME will be the direct responsibility of The Account Management Team and is a work in progress from day one until the process is refined and perfected over a period of time. Account Management Team – SOP’s Account Management
  • 60. Escalation Procedures JAS Forwarding Worldwide will work together with ACCOUNT NAME to establish and identify KPI’s (Key Performance Indicators) according to ACCOUNT NAME’s requirements. Depending on how ACCOUNT NAME wants this data received (weekly, monthly, quarterly, etc) the various offices involved will monitor and produce reports based on the requirements/criteria established and benchmarks will be continually monitored and updated as needed. JAS Forwarding Worldwide considers this a key process in our on-going efforts to improve our mutual objectives, provide excellent service and most important ensure ACCOUNT NAME’s satisfaction. Collection of data will help JAS Forwarding Worldwide to control the degree of customer satisfaction, conformity of the process requirements, service and suppliers. The input derived from these items when analysed will allow JAS to acquire all the information in order to recognize the necessary actions required to modify the non-conformities and promote Account Management
  • 61. Escalation ProceduresJAS will ensure suitable methods for monitoring. These methods will demonstrate the ability of the processes to achieve planned results. When these results are not achieved, corrective action shall be taken and clearly outlined within the SOP of action to be taken. JAS Forwarding Worldwide will institute processes for regular internal auditing. The Internal Audit will conform to the requirements, which are established in the processes. Preventive action is taken to eliminate potential non-conformities and to prevent the occurrence of non-conformities. JAS will analyze the information available to detect potential non-conformities. Once analyzed JAS will take preventive measures through the Quality Management System to prevent the problem from occurring and follow up to ensure that the action taken was effective. Records will be kept of the preventive action, which will be reviewed with management. JAS Forwarding Worldwide shall ensure that services that do not conform to the process requirements are identified and controlled. Corrective action is taken to eliminate the cause of a detected non-conformity. JAS will ensure that reports from our customers of a non-conforming service are dealt with promptly and effectively to Account Management
  • 62. Escalation Procedures – Measurements 1. Order Response Time a. Export / Import (i) Documents processed same day as received (ii) Customs entry submitted five days prior to shipment arrival (if possible). 2.Shipment delivery time: a. Tracked against customer’s request (if provided). 3. Event specific deadlines a. Export / Import (i) Paperwork sent to destination within 4 days of vessel departure/1 day prior to aircraft departure. (ii) Response on status with Customs within 24 hrs of submission of entry to local Customs office. rements to building the escalation process are as follows, but not limited to: 4. Internal audits a. Adherence to written procedures b. Record of non-conformances 5. Milestones able to be recorded a. Transaction opened b. Shipment ex-plant c. On board vessel/aircraft d. Actual arrival vessel/aircraft e. Estimated arrival at final destination f. Customs Clearance g. POD/ Actual arrival at final destination h. Transaction closed A. JAS Requirements: JAS’ Corporate standards that ACCOUNT NAME can expect JAS to achieve. Account Management
  • 63. 1. Cycle time reductions a. From transaction opening to on board vessel or aircraft. b. From on board vessel to document receipt at destination. 2. Cost savings a. Measured by trade lane. b. Measured by product line. c. Measured on a customer or supplier specific basis. 3. Actual delivery time versus required a. Notification log when JAS is unable to comply. b. Exception reports for discrepancies Escalation Procedures – Measurements 4.Customized reports to assist with ACCOUNT NAME’s decision making a. Historical b. Exception reports c. Comparison reports 5.Framework for dealing with comments / complaints from ACCOUNT NAME’s ultimate customer a. How do we quantify this reaction? b. How is JAS able to respond? c. What is communications protocol for this instance? B. ACCOUNT NAME’s Requirements: Description of detailed & expected standards, devised jointly to which both parties commit themselves to achieve. Account Management
  • 64. JAS’ Customer Expectations/Support We ask for:  Open and honest communication.  Access to key personnel within ACCOUNT NAME for implementation and on- going support.  Volume forecasting at the onset of business and throughout our business partnership.  Continuous feedback/evaluation of our services.  Keeping an open mind to new ideas, approaches and possible change.  Internal & external cost management processes.  Being open to training of new regulations/government mandates.  Continuous efforts of improvement While JAS may put mechanisms in place around the world to support your account requirements, we will not be successful without assistance from our customers. Account Management
  • 65. Continuous Cost Reduction  Strategic Partnerships vs. Transactional Partnerships JAS believes the real value in delivering supply chain services occurs when companies come together to form strong partnerships that invest heavily in human resources, time, and strategic alliances. It has been JAS’s experience that these partnerships tend to not only maximize the resources in terms of real dollars saved, but also in intangible items, such as greater innovation, flexibility, consistency, efficient problem resolution, and greater customer satisfaction (internal and external). Account Management
  • 66. Ongoing Support
  • 67. Ongoing Support  Quarterly Meetings (or as needed) with you and JAS’s Senior Management  Develop further opportunities  Address and correct outstanding issues  Discuss market challenges  Exchange ideas  Develop and execute corrective action plans  This results in…  Coordinated Strategies  Shared resources  A more integrated approach (synergies among the groups)  Pooled negotiating power (leverage gain)  Continuous improvement is driven together! Continuous Improvement / Communication
  • 68. Market Updates JAS will continuously update you with market conditions to ensure transparency to you and your entire supply chain. Ongoing Support
  • 69. Quarterly Conference Calls/Meetings - Agenda example Agendas for our quarterly conference calls will be tailored accordingly, but based on the following premise:  Market updates  Compliance  ACCOUNT NAME’s Surveys  Orbis, customer portal, activity reporting  Lane/shipment review  Global Account Management  Expectations  Regional Points of Interest  Improvement areas  Escalation paths Ongoing Support
  • 70. Wrap Up
  • 71. Wrap Up  Global footprint is the same as all major competitors.  Operate our own offices in all major trade lanes.  Structured Global Account Management Program which engages subject matter experts – Regional & Global Executives.  Proactive vs. Reactive approach taken in all aspects of our business (commercial development, operations, product management, implementation & transition of business, compliance and I.T.).  Very flexible which allows us to react quickly due to a flat management structure.  Reduce logistics costs by leveraging all modes into a bundled solution. JAS Forwarding Worldwide is best described as: * Strategic * Client Committed * Pro-Active * Valuing Tradition * Investment Minded * Innovative What Separates JAS No longer one of the many…… ….one of the few
  • 72. Wrap Up Strategic Customers Worldwide
  • 73. Wrap Up Summar y  JAS Forwarding Worldwide is a full service forwarder that enters into, manages and maintains a collaborative “CAN DO” approach with its clients. Experience, expertise and specialization means your account will receive “best fit / best price” solutions. JAS is 100% committed to making the relationship with you mutually successful. JAS management and operating systems are world class quality and are easily transitioned into your account. Simplicity – implying it is basic – is one of the key factors in our proposal and service. The uncomplicated nature and straight forward application of international forwarding practice and principles should be well demonstrated within our presentation.