Chrw q4 2016 investor presentation final

1. Investor Presentation | Through Q4 2016

2. Safe Harbor Statement
This presentation includes forward-looking statements which are subject to risk and
uncertainties that could cause actual results to differ materially, including changes in
market demand and pressures on the pricing for our services, freight levels and
increasing costs and availability of trucking and other transportation alternatives, our
ability to integrate the operations of acquired businesses and those risks and
uncertainties detailed in our most recently filed Annual Report on Form 10-K and
Quarterly Report on Form 10-Q.
We have included herein certain non-GAAP financial information, including certain fiscal
2012 information adjusted to reflect an acquisition and a divestiture that occurred
during 2012. Reconciliations of such non-GAAP information to actual results are
available in our press release dated February 5, 2013 furnished as an exhibit to our
Form 8-K filing of the same date.

3. Who we are
Our people, processes, and
technology set us apart
111 years of innovation and
still shaping the future
Global services company
$13.1BTOTAL GROSS
REVENUE
#208ON
FORTUNE
500
OVER
113K
CUSTOMERS
107KCARRIERS
AND SUPPLIERS
UNDER CONTRACT
INBOUND LOGISTICS
TOP 3PL
6 YEARS IN A ROW
2011 2012 2013 2014 2015 2016

4. North America
3
COUNTRIES
10,785
EMPLOYEES
South America
Europe Asia
17
COUNTRIES
1,183
EMPLOYEES
10
COUNTRIES
1,674
EMPLOYEES
7
COUNTRIES
174
EMPLOYEES
Oceania
2
COUNTRIES
309
EMPLOYEES

5. What we do for
our customers
We create transportation and
supply chain advantages
DRIVE
IMPROVE
MITIGATE
MANAGE

6. Top 25
13%
WE DELIVER AN AVERAGE OF
PER TOP 500 CUSTOMER
Diversified Customer Portfolio
Top 100
26%
Top 500
46%
20%
15%
13%
13%
12%
7%
7%
5%
4%
2%
2%
Percentage of 2016
Customer Net Revenues
Food & Beverage
Manufacturing
Auto / Industrial
Chemicals
Retail
Professional Services
Paper / Packing
Technology
Transport
Healthcare
Other
113K
OVER
CUSTOMERS

7. EXTENSIVE INTERMODAL COVERAGE
WITH DIRECT ACCESS TO
NORTH AMERICAN RAILROADS
NVOCC WITHIN THE
GLOBAL OCEAN CARRIER PORTFOLIO
CORE AIR CARRIERS MOVE
OF OUR VOLUME
ROBINSON FRESH
MORE THAN GROWERS
CASES OF FRESH
PRODUCE SOLD ANNUALLY
LARGEST CONTRACTED POOL OF MOTOR CAPACITY IN
NORTH AMERICA WITH ACCESS TO MORE THAN
PIECES OF EQUIPMENT
81%
10%
9%
Motor Carrier Relationships
Percentage of 2016 TL Shipments by Carrier Size
Small Carriers
(<100 Trucks)
Medium Carriers
(100-400 Trucks)
Large Carriers
(>400 Trucks)

8. How we do it
People, process, and technology
PEOPLE PROCESS TECHNOLOGY

9. Our people matterEMPLOYEES
Hire really smart people
Create solutions, solve problems

10. Our process improves outcomesOur Collaborative Outsourcing
solution provided
,
reduction in damages and
decrease in transit time
We deliver solutions like no one else
We optimize to solutions, not assets

11. Our technology
connects the world
WEB AND MOBILE
INTERACTIONS
MONTHLY
WITH CUSTOMERS
& CARRIERS
ORGANIZATIONS
CONNECTED TO
OUR SYSTEM
OVER OF PRIMARY
MEANS OF CUSTOMER
INTERACTION IS AUTOMATED
Global TMS
An ecosystem connects employees,
customers, and suppliers for trade
Visibility to every shipment in real time

12. Why C.H. Robinson?
Our people make a difference
We focus on solutions, not assets
Navisphere® connects the world
Best in class financial returns

13. 2016 Highlights
% NET INCOME
RETURNED TO
SHAREHOLDERS
89%
TRUCKLOAD
VOLUME
LTL
VOLUME
OCEAN
VOLUME
AIR
VOLUME
$229 million in Australia and New Zealand
Opened across the globe
as its global logistics management provider
Significant in nearly all services
Released an app designed by carriers, for carriers
% GROWTH
FY 2015
FY 2016
DILUTED EPS

14. $0
$200
$400
$600
$800
$1,000
06 07 08 09 10 11 12 13 14 15 16
NET REVENUE
7.7% 10-YEAR CAGR
(IN MILLIONS)
INCOME FROM OPERATIONS
7.2% 10-YEAR CAGR
(IN MILLIONS)
DILUTED EPS FROM CONTINUING OPERATIONS
8.9% 10-YEAR CAGR
$0
$500
$1,000
$1,500
$2,000
$2,500
06 07 08 09 10 11 12 13 14 15 16
$0.00
$1.00
$2.00
$3.00
$4.00
06 07 08 09 10 11 12 13 14 15 16
CAPITAL RETURNED TO SHAREHOLDERS
10.0% 10-YEAR CAGR
(IN MILLIONS)
$0
$1,000
$2,000
$3,000
$4,000
$5,000
98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16
(1) Adjusted results excluding Non-Recurring Transaction Impacts related to the acquisition of Phoenix International Freight Services LTD.
and Apreo Logistics S.A. and the divestiture of T-Chek Systems Inc.
(2) Includes a $500 million accelerated share repurchase.