Your SlideShare is downloading. ×
Enterprise Mobility Software Platform: iAllWays(tm)
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Introducing the official SlideShare app

Stunning, full-screen experience for iPhone and Android

Text the download link to your phone

Standard text messaging rates apply

Enterprise Mobility Software Platform: iAllWays(tm)

857
views

Published on

iAllWays(tm) is a patent pending Enterprise Mobility Software Platform from iPath Technologies Pvt. Ltd. …

iAllWays(tm) is a patent pending Enterprise Mobility Software Platform from iPath Technologies Pvt. Ltd.
Use the Platform to configure mobility solutions which are individual-centric and context-aware. Blending information & communication capabilities , the platform leverages on UC to meet multi-channel requirements across multiple edge devices.

Published in: Technology, Business

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
857
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
26
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. iAllWays™ Mobility Software Platform Overview of iPath’s Patent Pending Technology based on Unified CommunicationiPath’s iAllWays end-to-end information flow technology iscovered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 1 1
  • 2. What is iAllWays™ • iAllWaysTM is an Enterprise Mobility Software Platform for creating context aware mobile solutions. • Mobility solutions can be configured to address: • Information to be ‘pushed’ including- • Information delivery on periodic basis • Alert of an event • Information delivery consequent to an event • Information to be ‘pulled’ including • On –demand access to Information • Business approvals • Data Update / Data captureiPath’s iAllWays end-to-end information flow technology is Copyright 2008-11 iPath Technologies All Rights Reservedcovered by pending patent applications 2
  • 3. Founding Mantras of iAllWays™ •Information should follow people •Exchange information •Between Any Source and Any Device •Anytime, Anywhere •Across Data & Voice •Enable related actions to be performed around information delivered •Make the “Enterprise” (People & Information) available on demand.iPath’s iAllWays end-to-end information flow technology iscovered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 3
  • 4. iAllWays™ for Any Time, Any Where Mobile Solutions on Any Device Landline Mobile Handsets Ultra Mobile Devices Laptops Phones Email SMS Mob Browser Mob Application IVR IM Blogs PULL PUSH Info Access Info Delivery Data Capture iAllWays™ Mobility Solution Software Platform Info Updates Alert/Ntfn Approvals Related Info Related Info Web Services, APIs, Stored Procedures, etc. Multiple Enterprise Systems Multiple Third-party Systems Data & Email Finance HRMS Operations Maps Payment Others … StatisticsiPath’s iAllWays end-to-end information flow technology iscovered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 4
  • 5. iAllWays™ is context aware as in..  Context is User - centric  Context will be determined, either by-  External event, which prompts User to access information, or  Internal event in the enterprise system, which is notified to User.  Thus the primary information service may be:  Pull :  On-demand Access to information  Approvals / Data Update / Data capture  Push – Information sent to the User :  Event related : Alert / Notification of an event or consequent to an event  Periodic Notification  Contextual Mobility is the secondary information service directly related to the information in the primary service, and includes:  Access to Related Information, and / or Related PeopleiPath’s iAllWays end-to-end information flow technology iscovered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 5
  • 6. iAllWays™ Mobility Software Platform Components iAllWays™ Platform Solution iConfigAllWays IAW Run Time Engine Admin IAW IAW iAllWays iDeployAllWays On-demand Scheduler Manager EngineiPath’s iAllWays end-to-end information flow technology iscovered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 6
  • 7. iAllWays™ - Key Features • Mobility solution will be Context aware • Mobility solutions are configured with • Blended delivery of Information & zero coding effort. When required - Communication • Deepen already configured • Orchestrate sequence of Experiences, functionality including across communication channels • Add new business functionality • Supports Multi Device • Highly replicable approach to mobilizing – Mobile Device / Landline phone / PC…. business processes • Supports Multi Channel • Retrofit on existing Applications & – Email / SMS / IVR / M App / M Browser / IM… Infrastructure • Supports Multi Mode • Multiple solutions but Single technology – Push , Pull , Interactive & Asynchronous lifecycle to manage • Mobilize Multiple Data sources • Personalization capability – Internal Enterprise Systems – External 3rd Party SystemsiPath’s iAllWays end-to-end information flow technology is Copyright 2008-11 iPath Technologies All Rights Reservedcovered by pending patent applications 7
  • 8. Mobility solutions seek to mobile enable people and business processes for an enterprise. Presented here are a few Use Cases: •Flight Cancellation •Life Insurance •Performance Review •SLA Breach ENTERPRISE MOBILITY WITH IALLWAYS™ (IAW)iPath’s iAllWays end-to-end information flow technology iscovered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 8
  • 9. Scenario #1 Two passengers in the airport’s departure lounge awaiting boarding call - John from Economy class and Paul from Business class. There is an announcement on the PA system ……FLIGHT CANCELLATIONiPath’s iAllWays end-to-end information flow technology iscovered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 9
  • 10. Awaiting Boarding Call - Flight Canceled John of economy class & Paul of business class Night 10:10 PM Simultaneously Flight Cancellation John & Paul get a announcement Text Message Paul SMS Text John SMS Text Mob Browser “ Dear Mr Paul, Regret to inform “ Dear Mr John, Regret to inform cancellation of Flt. XJ 123 to cancellation of Flt. XJ 123 to Regret to inform cancellation of Flt. Mumbai due to technical XJ 123 to Mumbai due to technical Mumbai due to technical reasons. For more choices, reasons. For more choices, reasons. please click on http://............ please click on http://............ Click here to talk to special customer care : • CONNECT to Customer Care Mob Browser Regret to inform cancellation of Flt. XJ Customer Care executive comes on line, 123 to Mumbai due to technical gives other flight options & arranges reasons. Click here for : alternative flight as requested . If Paul • Other flights leaving in 2hours chooses, he is given details of Hotels •List of flights available and gets required • Hotels in the city arrangement •Address & contactsiPath’s iAllWays end-to-end information flow technology iscovered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 10
  • 11. Scenario #2 Udaya Rao, a Financial Advisor with ABC Insurance Ltd. is in a meeting with Praveen Saldhana . Praveen is basically convinced of need to buy a policy and asks Udaya to send him a quote. Udaya realizes that he should close the deal immediately instead of sending a proposal ………………… LIFE INSURANCEiPath’s iAllWays end-to-end information flow technology iscovered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 11
  • 12. Information Access - Pricing Information : 3 different Options Information Request Using Short Messaging (SMS) Information Request Using Custom Mobile App Information Request Using Custom Mobile BrowseriPath’s iAllWays end-to-end information flow technology iscovered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 12
  • 13. Inform relevant people when policy is issued: use multiple delivery channels Policy Issue – Email to CustomerPolicy Issue – SMS to Customer Related Event: Commission to Advisor on Policy Issue - SMS iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 13
  • 14. Scenario #3 At the end of each day, report on the business done for the day needs to be sent to the entire Sales Team according to each person’s role & responsibility. See how this is facilitated by iAllWays™ …. PERFORMANCE REVIEWiPath’s iAllWays end-to-end information flow technology iscovered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 14
  • 15. Periodic Sales Report – Delivery & Review …1/2iPath’s iAllWays end-to-end information flow technology iscovered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 15
  • 16. Periodic Sales Report – Delivery & Review …..2/2 Associate Director Territory ManageriPath’s iAllWays end-to-end information flow technology iscovered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 16
  • 17. Scenario #4 A customer has logged in a service request . The service ticket has been allocated to an Analyst. Problem however does not get resolved as per agreed SLA parameters. The Service Desk Manager who is travelling, gets alerted by the Service Management platform through an iAllWays™ mobility solution. How the iAllWays™ solution assists the SDM on the move is shown here…. SLA BREACHiPath’s iAllWays end-to-end information flow technology iscovered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 17
  • 18. SLA Breach Management … 1/3 Service Desk Manager gets an SMS Alert of potential SLA Breach Clicking on link leads to several options First option gives details of SLA BreachiPath’s iAllWays end-to-end information flow technology iscovered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 18
  • 19. SLA Breach Management … 2/3To get more info he takes next option totalk to the Analyst working the case Seeing that the Analyst will not be able to solve the problem in time, SDM decides to reallocate the job to another analyst On choosing to reallocate, he gets details of available Analysts & their work load. He selects one of them. iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 19
  • 20. SLA Breach Management … 3/3The reallocation is confirmed andan Alert is sent by the system tothe new Analyst , Micheal Using the details given in the confirmation, SDM connects with Micheal to apprise him of what needs to be done. Finally, using the next option, SDM connects with the Customer and provides an update of actions taken.iPath’s iAllWays end-to-end information flow technology iscovered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 20
  • 21. iAllWays™ - Key Benefits • No direct exposure to enterprise database • No programming ; solutions are configuration driven • Rapid Roll-Out • Incremental Roll-Out • Support for all mobile devices • Leverage on all communication technologies • Seamless transition from one communication channel to another • SMS to Mob Browser to IVR • Delivery of only relevant Information , People & Options • Differential information deliveryiPath’s iAllWays end-to-end information flow technology iscovered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 21
  • 22. Thank You iPath Technologies Pvt. Ltd sales@ipathtech.comiPath’s iAllWays end-to-end information flow technology iscovered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 22