Mobility Solution for Life Insurance Enterprises

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Enterprise Mobility Solution for Life Insurance companies focused on Customer Acquisition and Retention

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Mobility Solution for Life Insurance Enterprises

  1. 1. Mobilizing the Enterprise with iAllWays™ (iPath’s patent-pending Mobility Solutions software platform for Business & VAS Providers) iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications Copyright 2008-09 iPath Technologies All Rights Reserved 1
  2. 2. Typical Life Insurance Company Key Players • Agents • Thousands of Agents , spread across the country • Multiple languages • Agents already own a Mob Device • Business Development Executives & Managers • Spread across multiple branches / cities • Handling large number of Agents • All of whom carry Mobile Phones • Customers ( Policy Holders) • Hundreds of Thousands of customers, spread across the country • Reasonable to assume all customers have a Mobile Phone or Landline iPath’s iAllWays end-to-end information flow technology is Copyright 2008-09 iPath Technologies All Rights Reserved covered by pending patent applications 2
  3. 3. Typical Life Insurance Company Key Players • Agents • Thousands of Agents , spread across the country • Multiple languages • Agents already own a Mob Device • Business Development Executives & Managers • Spread across multiple branches / cities • Handling large number of Agents • All of whom carry Mobile Phones • Customers ( Policy Holders) • Hundreds of Thousands of customers, spread across the country • Reasonable to assume all customers have a Mobile Phone or Landline iPath’s iAllWays end-to-end information flow technology is Copyright 2008-09 iPath Technologies All Rights Reserved covered by pending patent applications 3
  4. 4. Big Challenges Multiple Modes for Servicing Multiple • Pushed (alerts on Email, Communication SMS, Voice) Channels • Interactive (PC & Mobile Multiple Data Browsers, Mobile • Voice – PSTN, VOIP, Handset Applications Devices for Email, SMS, Mobile • Non-Interactive (Request mobile data Browser , Instant from SMS, Email or Voice experience Messaging, Blog. for deferred delivery) • RIM Blackberry, Explosion in iPhone, Windows Mobile, Symbian, consumption Android, Mobile side technologies Computing Devices with wide-range of • From which information form factors. and communication may be experienced iPath’s iAllWays end-to-end information flow technology is Copyright 2008-09 iPath Technologies All Rights Reserved covered by pending patent applications i 4
  5. 5. iAllWays™ The Single Platform for all Mobility Needs Across Multiple Modes Interact & Deliver Across Interact & Deliver Across Push Multiple Communication Multiple Devices Channels Interactive Email Non Interactive SMS Mobile Phone Voice Landline/PSTN iAllWays™ VoIP Mobilization Solution Platform Laptop / PC IM Blog…. Web Services, APIs, Stored procedures, etc. Multiple Business Applications Third-party Systems Data & Email Operations Finance Invest Maps Payment Others … Statistics iPath’s iAllWays end-to-end information flow technology is Copyright 2008-09 iPath Technologies All Rights Reserved 5 covered by pending patent applications i
  6. 6. iAllWays™ Life Insurance Mobility Solution for Business Development Biz Dev Team $$$$ Agents Customer Acquire Retain iPath’s iAllWays end-to-end information flow technology is Copyright 2008-09 iPath Technologies All Rights Reserved covered by pending patent applications 6
  7. 7. iAllWays™ Life Insurance Information Dissemination Customer Management Agent Management Exception Management iPath’s iAllWays end-to-end information flow technology is Copyright 2008-09 iPath Technologies All Rights Reserved covered by pending patent applications 7
  8. 8. Information Dissemination • Product Launch Timely • Incentive Schemes Information • Circulars • Agents To All • Business Dev Execs. Concerned • Managers • SMS – simple text • Email Through • Mobile Browser • Voice – over IVR in local language iPath’s iAllWays end-to-end information flow technology is Copyright 2008-09 iPath Technologies All Rights Reserved covered by pending patent applications 8
  9. 9. Customer Relationship Management • Inform Customer of Proposal Deposit received Proposal • Inform Customer & Agent when Policy is Issued Stage • Alert Agent if Policy is delayed • Renewal Premium Notice to Customer & Agent • Follow-up Renewal Premium Notice to Customer & Agent Renewals • Inform Customer of Renewal Premium received • Inform Customer & Agent if policy lapses • Inform Customer & Agent when Policy is revived • Confirmation of Change in Nominee or Assignee Customer • Confirmation of Fund Switch Requests • Confirmation of other requests SMS Mobile Browser Email iPath’s iAllWays end-to-end information flow technology is Copyright 2008-09 iPath Technologies All Rights Reserved covered by pending patent applications 9
  10. 10. Agent Management • Access Premium Tables from Mobile Browser* Proposals • Inform Daily NAV of all ULIP products • Follow-up message if minimum target not met Performance • Monthly Performance Scorecard • Commission earned on each Policy Issued Exception • Agent-wise Proposal Deposits pending conversion Handling SMS * Mobile Browser Email iPath’s iAllWays end-to-end information flow technology is Copyright 2008-09 iPath Technologies All Rights Reserved covered by pending patent applications 10
  11. 11. Exception Management Alert Agent if policy delayed beyond standard time – with Extended Action Ability: • Access Proposal Details • Talk to Business Development Executive • Talk to Customer Inform Agent for Renewal premium – with Extended Action Ability: • Access Policy Details Momentum • Talk to Customer to Renewal Efforts Proposal deposits not converted to Policy in time • Agent-wise / Area-wise Periodical Summary • To Concerned Agent , BD Executive & Manager Extended Action Ability Requires Mobile Browser iPath’s iAllWays end-to-end information flow technology is Copyright 2008-09 iPath Technologies All Rights Reserved covered by pending patent applications 11
  12. 12. Mobility Growth Over Time Investments Business Development + Customer Support iAllWays™ enables Mobility across all functions of the organization iPath’s iAllWays end-to-end information flow technology is Copyright 2008-09 iPath Technologies All Rights Reserved covered by pending patent applications 12
  13. 13. Benefits Business Perspective Technology Perspective Addresses key business Single Platform for all drivers- Customer information experiences – SMS, Acquisition & Retention Email, Voice & Mobile Browser Improved response time to Seamlessly leverage all Customers, Partners & Communication Technologies Agents Readily available relevant Retrofit on existing IT data for effective action infrastructure Cross Sell and Up Sell Rapid solution deployment with Capability near Zero-coding iPath’s iAllWays end-to-end information flow technology is Copyright 2008-09 iPath Technologies All Rights Reserved covered by pending patent applications 13
  14. 14. Contextual Mobility Life Insurance iPath’s iAllWays end-to-end information flow technology is Copyright 2008-09 iPath Technologies All Rights Reserved covered by pending patent applications
  15. 15. Contextual Log In SMS Alert with a Contextual Login contextual Link Screen iPath’s iAllWays end-to-end information flow technology Copyright 2008-09 iPath Technologies All Rights Reserved is covered by pending patent applications
  16. 16. Contextual Summary User logs in for Escalation Follow the Context up details iPath’s iAllWays end-to-end information flow technology Copyright 2008-09 iPath Technologies All Rights Reserved is covered by pending patent applications
  17. 17. Contextual Information Click iPath’s iAllWays end-to-end information flow technology Copyright 2008-09 iPath Technologies All Rights Reserved is covered by pending patent applications
  18. 18. Contextual People & Action Ability Click Operations Desk Manager Agent iPath’s iAllWays end-to-end information flow technology Copyright 2008-09 iPath Technologies All Rights Reserved is covered by pending patent applications
  19. 19. iAllWays™ Life Insurance An enterprise mobility solution from iPath Technologies Private Ltd Chennai, India For more information, contact sales@ipathtech.com iPath’s iAllWays end-to-end information flow technology is Copyright 2008-09 iPath Technologies All Rights Reserved covered by pending patent applications 19

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