HUIT's Summer Town Hall

1. JULY 23, 2014
HUIT SUMMER TOWN HALL
PIPER AUDITORIUM, GSD

2. Agenda
Looking back
FY14 in review
!
Looking forward
HUIT Version 2.0
FY15 Goals
HUIT Re-Charge
Panel: Anne Margulies, Ben Gaucherin,
Jason Snyder, Jim Waldo, Kelly
Imberman
!
The HUIT Cup

3. FY14 - An Incredible Year
Delivered 65 services to 30,000 people
Processed 180,000 tickets
100 new hires and 63 promotions
Staff survey: 8 on a scale of 1-10 for courteous, thoughtful,
and knowledgeable staff
$32 million in savings and cost-avoidance in the last three
years
4 Strategic Programs up and running!

4. What People Are Saying…
“Thank you, HUIT Support Services! It is
amazing to have such resources rallied
to help us.”
“I must say I was blown away by the
collaborative response put forth by your
ATS team. Each person played a key role
in resolving our PeopleSoft problem. It
was a fantastic display of partnering,
knowledge sharing, and dedication given
by all involved.”
“We have been extremely happy with all of
out interactions with ATG and other
groups on campus. They have been an
absolute godsend with our course this
semester.”
“I love it here. You all are so nice, helpful,
and accommodating. I was previously at
another Ivy League university and their IT
department was nice enough, but it is
NOTHING like your team.”
“I was extremely impressed with your
professionalism and responsiveness to our
critical efforts to recover an extremely
sensitive and important directory.”
!

5. Three years ago…
There was no…
!
• HarvardX/EdX
• MGHPCC
• ServiceNow
• Library Portal
• Gmail for Harvard
• ePerformance
• IT Summit
• and more…

6. The 5-Year Plan

8. HUIT Mission
To assure Harvard’s leadership in IT:
!
We strive to make it easier for faculty, students, and staff to teach, research, learn,
and work through the effective use of information technology.
HUIT Vision
!
We aspire to build an organization with:
!
• Committed and skilled people accountable to Harvard’s mission and
serving faculty and students;
!
• Simple processes making it easy to work with us, do our jobs, and deliver
results; and
!
• Innovative technology that is the right technology for the right reasons,
including prudent experimentation

9. HUIT Mission
To assure Harvard’s leadership in IT:
!
We strive to make it easier for faculty, students, and staff to teach, research, learn,
and work through the effective use of information technology.
HUIT Vision v2.0
HUIT will deliver:
!
• new applications and services rapidly & seamlessly through greater maturity in:
• ITIL
• Agile
• Project Management
!
• all new applications and 75% of existing applications in the cloud
!
• FAS and CA IT plans aligned with CIO Council Strategic Plan and School IT plans
!
• simple financial model to improve decision-making
!
• robust people plans to enable a nimble, embedded, and empathetic workforce

10. Service
Delivery
Deliver
IT
services
that
meet
the
needs
of
faculty,
students,
and
staff
HUIT
Workplace
Support
Provide
essen9al
tools
and
support
for
HUIT
staff
Strategy,
Planning,
and
Policies
Develop
University
IT
strategies,
plans,
and
policies
Capital
Investments
and
Program
Management
Enable
strategic
investment
and
implementation
of
IT
9. Manage
CA
decision-­‐making
and
oversight
for
capital
IT
investments
10. Develop
a
Project
Management
Office
to
support
and
oversee
projects
across
HUIT
11. Advance
and
implement
strategic
iniFaFves
o Student
InformaFon
System
o IdenFty
and
Access
Management
o Teaching
and
Learning
Technologies
o InformaFon
Security
1. Provide
operaFons
and
maintenance
support
for
HUIT’s
exisFng
services,
including
growth
2. Enhance
services
as
defined
by
community
input
3. Experiment
with
new
technologies
and
service
delivery
models
4. Develop
IT
service
management
process
12. Foster
HUIT
values
13. AUract,
develop,
and
retain
top
talent
14. Manage
mulFyear
budgeFng,
forecasFng,
and
financial
planning
processes
15. Improve
internal
and
external
communicaFons
Enduring Goal Framework
5. Lead
process
for
University
IT
strategic
plan
6. Manage
informaFon
security
risk
7. Establish
technical
architecture
standards
and
policies
8. Coordinate
IT
plans
for
CA,
FAS,
and
Library

11. HUIT FY15 Top Ten Goals
1. Develop cloud-based service
!
2. Establish DevOps team and service offering
!
3. Promote ITSM maturity to strengthen service delivery
!
4. Establish an enterprise IT architecture (EA)
!
5. Enhance PMO
!
6. Deliver the Teaching & Learning Technologies program on time and on
budget (TLT)
!
7. Provide provisioning and authentication support for the university (IAM)
!
8. Roll out Office 365 to all Schools (Collaboration)
!
9. Deliver the Student Information System program on time and on budget (SIS)
!
10. Simplify financial models to enable decisions and investments

12. HUIT FY15 Top Ten Goals
1. Develop cloud-based networking services
!
2. Establish DevOps team and service offering
!
3. Promote ITSM maturity to strengthen service delivery
!
4. Establish an enterprise IT architecture (EA)
!
5. Enhance PMO
!
6. Deliver the Teaching & Learning Technologies program on time and on
budget (TLT)
!
7. Provide provisioning and authentication support for the university (IAM)
!
8. Roll out Office 365 to all Schools (Collaboration)
!
9. Deliver the Student Information System program on time and on budget (SIS)
!
10. Simplify financial models to enable decisions and investments

13. HUIT FY15 Top Ten Goals
1. Develop cloud-based networking services
!
2. Establish DevOps team and service offering
!
3. Promote ITSM maturity to strengthen service delivery
!
4. Establish an enterprise IT architecture (EA)
!
5. Enhance PMO
!
6. Deliver the Teaching & Learning Technologies program on time and on
budget (TLT)
!
7. Provide provisioning and authentication support for the university (IAM)
!
8. Roll out Office 365 to all Schools (Collaboration)
!
9. Deliver the Student Information System program on time and on budget (SIS)
!
10. Simplify financial models to enable decisions and investments

14. HUIT Re-Charge
1. Personal time management
• Discuss time management practices that will work in your
teams (e.g. Meeting-free time blocks, sanity breaks)
!
2. Effective meetings
• Come in with clear agendas, leave with action items
• Allow at least 10 minutes to get to the next meeting
!
3. Minimize after-hour and weekend emails

15. Panel Discussion
Anne Margulies
University CIO
!
Ben Gaucherin
Deputy CIO
!
Jim Waldo
Chief Technology Officer
!
Jason Snyder
Managing Director, Architecture & Engineering
!
Kelly Imberman
Director, Human Resources

16. THE HUIT CUP

17. Congratulations Joel Fanton!

18. Congratulations to all who
were recognized in 2014
Joel Fanton - HUIT Cup
Joseph Hardin - HUIT Cup
!
Olga Dadasheva - HUIT Cup
!
Shannon Rice - Dean’s Distinction
!
Albert Burns - Harvard Hero
!
Matt McDonald - Harvard Hero
!
Michael Vandermillen - Harvard Hero