This document outlines the key elements of communication covered in a course. It includes an introduction noting the benefits of learning to communicate effectively. A list of specific skills and topics covered in the course follows, such as public speaking, small group work, and career skills. Several models of the communication process are then presented, including the transactional model showing how messages are encoded and decoded between speaker and receiver, and how feedback, interference, and culture can impact understanding. Finally, the 5 levels of communication are listed from intrapersonal to mass communications.

2. Chapter 1
Elements of the
Communication Process
“You can have brilliant ideas, but if you can’t get
them across, your brains won’t get you anywhere.”
---Lee Iacocca
Former president of Chrysler

3. Benefits of this course....
Learn how to speak in various contexts
How to meet the needs of your audience
Enhance interpersonal competence
Advance your career opportunities
Class is a laboratory for practice
Encourages use of critical thinking skills
Learn effective small group skills
Gain interview skills

4. Your Name:
Major:
E-Mail Address:
Phone Number:
Where you work:
Hours per week:
Hobbies/Interest:
# Children:
Married/Single:
Previous Communication courses:
What you hope to gain from this course:
Identify any fears related to speaking in public:
List any special accommodations you may need:

5. Transactional Communication Model
Encodes
Source/Spe
aker
Decodes
Message
Verbal/Nonverbal
Decodes
Audience/Receiver
Encodes

6. Transactional Communication Model
Feedback
Interference
Encodes
Source/Speaker
Decodes
External
Internal
Self-generated
Message
Verbal/Nonverbal
Field of
Experience
Beliefs
Values
Attitudes
Feedback
Decodes
Audience/Receiver
Encodes
Field of
Experience
Beliefs
Values
Attitudes

7. Transactional Communication Model
Culture
Feedback
Interference
Encodes
Source/Speaker
Decodes
Field of
Experience
Beliefs
Values
Attitudes
Communication
Context: Physical,
External
Social, Time
Internal
Self-Generated
Message
Verbal/Nonverbal
Decodes
Audience/Receiver
Encodes
Field of
Experience
Channel:
Channel:
Face to Face
Face to Face
Telephone
Telephone
Computer
Computer
Beliefs
Values
Attitudes
Culture
Communication
Context
Feedback

8. 5 Levels of Communication
Intrapersonal
Interpersonal
Small Group
Public Speaking
Mass Communications