TEST BANK For Evidence-Based Practice for Nurses Appraisal and Application of...
Wales Pp June 18 Final Togo
1. Being Bullied at Work? Now What? Creative Responses to Workplace Aggression Presentation #142 KATHLEEN SCHULWEIS, Cphil, CPCC, PCC Confidence Connections ™ Friday, June 4, 2010 7th International Conference on Workplace Bullying and Harassment
Too many descriptions cloud our responses “ Have identified 75 different types of bullying behavior…” Field, T. (1996). Bully in sight . Wantage, Oxfordshire: Wessex Press.
Personal: Often Intentional but sometimes Character Disorder Types of Behaviors: Malicious mix of humiliation and sabotage (WBI) Rumors, innuendo, aggressive, unreasonable Subordinates, colleagues, superiors (Davenport, Schwartz, & Elliott, 1999) Gathering others in continuous malevolent actions to force others out of job. (Namie & Namie, 2000)
Unintentional/Insensitive Lack of awareness of consequences of behavior, cultural misunderstanding Types of Behaviors Inappropriate comments Excluding members of teams Shouting, public humiliation A lack of courtesy or politeness (Crawshaw, 2007; Brooks et.al 2010; Pearson & Porath, 2010)