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3/1/14	
  

Overview	
  of	
  	
  
California	
  Psychological	
  Inventory™	
  
(CPI™)	
  
	
  
Jack	
  Wong	
  
www.EmpoweredRangers.com	
  
Copyright	
  ©	
  2014	
  WHM	
  Consul9ng	
  Pte	
  Ltd	
  
All	
  Rights	
  Reserved	
  

“The	
  employer	
  generally	
  gets	
  the	
  employees	
  
he	
  deserves.”	
  
	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  J.	
  Paul	
  GeEy	
  

1	
  
3/1/14	
  

About	
  CPI™	
  Instrument	
  
•  The	
  CPI™	
  	
  Instrument	
  was	
  developed	
  by	
  Harrison	
  Gough	
  in	
  the	
  
early	
  1950s.	
  
•  Harrison’s	
  ini9al	
  inten9ons	
  were:	
  
–  Characterise	
  normal	
  popula9ons	
  and	
  normal	
  behaviour	
  
–  Provide	
  insights	
  on	
  why	
  some	
  people	
  would	
  behave	
  in	
  general	
  
construc9ve	
  ways	
  and	
  others	
  don’t.	
  
•  His	
  work	
  had	
  been	
  adapted	
  and	
  reapplied	
  to	
  include	
  organisa9onal	
  
life	
  on	
  the	
  characteris9cs	
  of	
  employees,	
  execu9ves	
  and	
  so	
  on	
  
–  CPI™	
  480	
  (1956)	
  
–  CPI™	
  462	
  (1986)	
  
–  CPI™	
  434	
  (3rd	
  eds,	
  1995)	
  
–  CPI	
  260®	
  (2002)	
  
Copyright	
  ©	
  2014	
  WHM	
  Consul9ng	
  Pte	
  Ltd	
  
All	
  Rights	
  Reserved	
  

The	
  CPI	
  260®	
  Instrument	
  
•  The	
  CPI	
  260®	
  instrument	
  was	
  developed	
  in	
  order	
  to	
  make	
  the	
  
excep9onal	
  history,	
  validity,	
  and	
  reliability	
  of	
  the	
  CPI	
  
Instrument	
  available	
  to	
  more	
  people	
  and	
  to	
  a	
  greater	
  range	
  of	
  
applica9on.	
  
CPI	
  260®	
  

Folk	
  Concepts	
  
Everyday	
  use	
  of	
  personality	
  	
  
In	
  layman’s	
  term	
  to	
  understand	
  
other’s	
  or	
  own	
  behaviour	
  
	
  

Interac9onal	
  socially	
  observable	
  qualifies	
  
Assessing	
  internal	
  values	
  and	
  controls	
  
Achievement	
  seeking	
  needs	
  
Stylis9c	
  modes	
  

Copyright	
  ©	
  2014	
  WHM	
  Consul9ng	
  Pte	
  Ltd	
  
All	
  Rights	
  Reserved	
  

2	
  
3/1/14	
  

Purpose	
  of	
  CPI	
  260®	
  Instrument	
  
•  Assess	
  individuals	
  by	
  means	
  of	
  variables	
  and	
  concepts	
  that	
  ordinary	
  
people	
  use	
  in	
  their	
  daily	
  lives	
  to	
  understand,	
  classify	
  and	
  predict	
  
their	
  own	
  and	
  of	
  others	
  through	
  
–  Interpersonal	
  skills	
  
–  Self-­‐management	
  skills	
  
–  Mo9va9on	
  and	
  thinking	
  styles	
  
–  Personal	
  characteris9cs	
  
•  Helps	
  one	
  advance	
  as	
  leader	
  and	
  apply	
  real-­‐life	
  applica9ons	
  for	
  
training	
  and	
  development	
  by	
  offering	
  insights	
  and	
  ac9on	
  steps.	
  
•  Iden9fy	
  talent	
  by	
  measuring	
  results	
  rela9ng	
  to	
  occupa9onal	
  issues,	
  
crea9vity,	
  leadership,	
  amicability	
  and	
  tough-­‐mindedness	
  
Copyright	
  ©	
  2014	
  WHM	
  Consul9ng	
  Pte	
  Ltd	
  
All	
  Rights	
  Reserved	
  

Benefits	
  of	
  CPI	
  260®	
  Instrument	
  
•  Operate	
  almost	
  like	
  a	
  360	
  or	
  mul9-­‐rater	
  instrument	
  
•  Help	
  one	
  understand	
  prior	
  ac9ons	
  and	
  provide	
  useful	
  
accurate	
  picture	
  of	
  the	
  person	
  that	
  is	
  iden9fiable	
  as	
  per	
  
descrip9ons	
  by	
  friends.	
  	
  Offer	
  a	
  good	
  start	
  to	
  predic9ng	
  
future	
  behaviour	
  
•  AEempt	
  in	
  capturing	
  uniqueness	
  of	
  the	
  individual	
  
assessed	
  
•  Provide	
  informa9on	
  regarding	
  expected	
  work	
  and	
  
managerial	
  behaviours	
  
•  Cost-­‐effec9ve	
  
Copyright	
  ©	
  2014	
  WHM	
  Consul9ng	
  Pte	
  Ltd	
  
All	
  Rights	
  Reserved	
  

3	
  
3/1/14	
  

Overview	
  of	
  CPI	
  260®	
  Instrument	
  
IndicaMon	
  of	
  Profiles	
  

26	
  Scales	
  

Normal,	
  Fake	
  Good,	
  Fake	
  Bad,	
  
20	
  Core	
  Scales	
  and	
  6	
  work-­‐related	
  
Answering	
  at	
  random	
  
measures	
  
	
  

Lifestyle	
  Scales	
  

Implementer,	
  Supporter,	
  
Innovator,	
  Visualiser	
  

Coaching	
  Report	
  

Strengths,	
  Development	
  Points	
  
and	
  challenges	
  

Copyright	
  ©	
  2014	
  WHM	
  Consul9ng	
  Pte	
  Ltd	
  
All	
  Rights	
  Reserved	
  

CPI	
  260®	
  Instrument:	
  Lifestyle	
  Scales	
  
Implementer	
  
•  Interpersonally	
  ac9ve	
  and	
  
comfortable	
  with	
  social	
  
rules	
  
•  Tend	
  to	
  see	
  self	
  as	
  
ambi9ous,	
  efficient,	
  
industrious	
  and	
  organised	
  
•  Can	
  be	
  charisma9c	
  leaders	
  
and	
  ini9ators	
  of	
  
construc9ve	
  endeavours.	
  

Supporter	
  
•  Reserved	
  in	
  their	
  behaviour	
  
and	
  suppor9ve	
  of	
  social	
  
norms.	
  
•  Tend	
  to	
  see	
  self	
  as	
  
conscien9ous,	
  modest,	
  
pa9ent,	
  reserved	
  
•  Can	
  be	
  inspira9onal	
  models	
  
of	
  goodness,	
  virtue	
  and	
  
tolerance.	
  

Copyright	
  ©	
  2014	
  WHM	
  Consul9ng	
  Pte	
  Ltd	
  
All	
  Rights	
  Reserved	
  

4	
  
3/1/14	
  

CPI	
  260®	
  Instrument:	
  Lifestyle	
  Scales	
  
Innovator	
  
Visualiser	
  
•  Interpersonally	
  ac9ve,	
  but	
  
•  Value	
  their	
  own	
  privacy	
  and	
  
who	
  see	
  flaws	
  and	
  even	
  
who	
  see	
  many	
  of	
  society’s	
  
absurdi9es	
  in	
  the	
  way	
  many	
  
conven9ons	
  as	
  arbitrary	
  
things	
  are	
  done.	
  
and	
  unduly	
  restric9ve.	
  
•  Tend	
  to	
  see	
  self	
  as	
  
•  Tends	
  to	
  see	
  self	
  as	
  
complicated,	
  humorous,	
  
detached,	
  frank,	
  reflec9ve	
  
pleasure-­‐seeking	
  and	
  
and	
  unconven9onal	
  
spontaneous	
  
•  Imagina9ve,	
  are	
  
•  Are	
  insighcul	
  creators	
  of	
  
aesthe9cally	
  percep9ve	
  and	
  
new	
  ideas,	
  new	
  products,	
  
and	
  new	
  social	
  forms.	
  
have	
  a	
  rich	
  inner	
  life.	
  
Copyright	
  ©	
  2014	
  WHM	
  Consul9ng	
  Pte	
  Ltd	
  
All	
  Rights	
  Reserved	
  

CPI	
  260®	
  Instrument:	
  Core	
  Scales	
  
Sustaining	
  the	
  Vision	
  

Self-­‐Confidence,	
  Managing	
  Change	
  
Influence,	
  Comfort	
  with	
  Visibility	
  

Problem	
  Solving	
  
Crea9vity,	
  Handling	
  Sensi9ve	
  
Problems,	
  Ac9on	
  Orienta9on	
  
Team-­‐building	
  and	
  Teamwork	
  
Interpersonal	
  skill,	
  understanding	
  others,	
  
capacity	
  for	
  collabora9on,	
  working	
  with	
  and	
  
through	
  others	
  

Organisa9onal	
  Capabili9es	
  

Use	
  of	
  power	
  and	
  authority,	
  comfort	
  with	
  
organisa9onal	
  structures,	
  responsibility	
  and	
  
accountability,	
  decisiveness	
  

Self-­‐management	
  
Self-­‐awareness,	
  Self-­‐control,	
  
Resilience	
  
Copyright	
  ©	
  2014	
  WHM	
  Consul9ng	
  Pte	
  Ltd	
  
All	
  Rights	
  Reserved	
  

5	
  
3/1/14	
  

CPI	
  260®	
  Instrument:	
  Work-­‐Related	
  	
  
Measures	
  
Managerial	
  PotenMal	
  
Work	
  OrientaMon	
  
CreaMve	
  Temperament	
  
Leadership	
  PotenMal	
  
Amicability	
  
Law	
  Enforcement	
  OrientaMon	
  

To	
  iden9fy	
  talents	
  who	
  have	
  natural	
  flair	
  for	
  
managerial	
  roles	
  and	
  those	
  who	
  tend	
  to	
  seek	
  
such	
  posi9ons	
  
Designed	
  to	
  assess	
  work	
  dedica9on	
  and	
  ethics.	
  	
  
Also	
  the	
  likelihood	
  of	
  doing	
  well	
  even	
  in	
  rou9ne	
  
work	
  or	
  as	
  subordinates.	
  
	
  

Created	
  to	
  iden9fy	
  crea9ve	
  poten9al	
  in	
  
individuals	
  
Developed	
  to	
  spot	
  individuals	
  who	
  would	
  be	
  
described	
  by	
  others	
  as	
  having	
  the	
  skills	
  and	
  
aEributes	
  associated	
  with	
  leadership	
  

Developed	
  to	
  recognise	
  people	
  who	
  would	
  
be	
  co-­‐opera9ve	
  and	
  friendly	
  
Was	
  developed	
  to	
  spot	
  individuals	
  who	
  are	
  oriented	
  
towards	
  of	
  law	
  enforcement	
  func9ons	
  and	
  likely	
  to	
  
demonstrate	
  successful	
  performance	
  in	
  law	
  
enforcement	
  field	
  as	
  well	
  as	
  success	
  in	
  general	
  
industries.	
  

Copyright	
  ©	
  2014	
  WHM	
  Consul9ng	
  Pte	
  Ltd	
  
All	
  Rights	
  Reserved	
  

ApplicaMons	
  of	
  CPI	
  260®	
  	
  
Instrument	
  
• 
• 
• 
• 

Job	
  selec9on	
  and	
  promo9on	
  
Leadership	
  development	
  
Voca9onal	
  /	
  career	
  counselling/	
  management	
  
Clinical	
  and	
  counselling	
  work	
  

Copyright	
  ©	
  2014	
  WHM	
  Consul9ng	
  Pte	
  Ltd	
  
All	
  Rights	
  Reserved	
  

6	
  
3/1/14	
  

EvaluaMng	
  the	
  CPI	
  260®	
  	
  
Instrument	
  
•  Intended	
  Audience	
  –	
  business	
  consultants,	
  
execu9ve/	
  management	
  coaching,	
  HR	
  
Professionals,	
  trainers,	
  psychologist,	
  
counsellors	
  
•  Reading	
  level:	
  from	
  14	
  years	
  onwards	
  
•  Format	
  	
  
–  CPI	
  260®	
  –	
  Available	
  online	
  only	
  
–  CPI™	
  434	
  –	
  Available	
  online	
  and	
  hardcopy	
  

	
  

Copyright	
  ©	
  2014	
  WHM	
  Consul9ng	
  Pte	
  Ltd	
  
All	
  Rights	
  Reserved	
  

Development	
  Process	
  using	
  the	
  CPI	
  
260®	
  Coaching	
  Report	
  for	
  Leaders	
  
•  Overview	
  –3	
  sec9ons	
  in	
  the	
  report	
  
–  The	
  5	
  areas	
  related	
  to	
  management	
  and	
  leadership	
  
•  Self-­‐management	
  
•  Organisa9onal	
  capabili9es	
  
•  Team	
  building	
  and	
  teamwork	
  
•  Problem	
  solving	
  
•  Sustaining	
  the	
  vision	
  
–  Snapshot	
  page	
  
•  Graphic	
  presenta9on	
  summarising	
  strengths,	
  development	
  
opportuni9es	
  and	
  areas	
  to	
  explore	
  
–  Next	
  steps	
  
•  Ac9on	
  planning	
  
Copyright	
  ©	
  2014	
  WHM	
  Consul9ng	
  Pte	
  Ltd	
  
All	
  Rights	
  Reserved	
  

7	
  
3/1/14	
  

What	
  the	
  CPI	
  260®	
  is	
  not	
  
•  It	
  is	
  not	
  a	
  clinical	
  instrument	
  
•  CPI™	
  is	
  not	
  a	
  trait	
  measure.	
  	
  It	
  does	
  not	
  
measure	
  how	
  much	
  of	
  a	
  trait	
  someone	
  has.	
  
•  It	
  is	
  not	
  based	
  on	
  or	
  formulated	
  to	
  indicate	
  
personality	
  theories.	
  

Copyright	
  ©	
  2014	
  WHM	
  Consul9ng	
  Pte	
  Ltd	
  
All	
  Rights	
  Reserved	
  

	
  
	
  
	
  
“If	
  you're	
  an	
  employer,	
  you	
  want	
  to	
  
hire	
  an	
  employee	
  who'll	
  do	
  their	
  job,	
  
not	
  do	
  your	
  bidding.”	
  
	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Jeffrey	
  Jones	
  
	
  
	
  
	
  

8	
  
3/1/14	
  

For	
  further	
  details	
  of	
  our	
  
CPI	
  260®	
  Workshop	
  or	
  Coaching	
  
•  Please	
  visit	
  our	
  website	
  at	
  	
  
	
  
www.EmpoweredRangers.com/our-­‐services/cpi	
  
	
  
	
  	
  	
  	
  or	
  send	
  me	
  an	
  e-­‐mail	
  at	
  	
  
	
  
Jack.Wong@EmpoweredRangers.com	
  
Copyright	
  ©	
  2014	
  WHM	
  Consul9ng	
  Pte	
  Ltd	
  
All	
  Rights	
  Reserved	
  

9	
  

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Overview of California Psychological Instrument (CPI) 260 and 434 Instruments

  • 1. 3/1/14   Overview  of     California  Psychological  Inventory™   (CPI™)     Jack  Wong   www.EmpoweredRangers.com   Copyright  ©  2014  WHM  Consul9ng  Pte  Ltd   All  Rights  Reserved   “The  employer  generally  gets  the  employees   he  deserves.”                                                                                                                    J.  Paul  GeEy   1  
  • 2. 3/1/14   About  CPI™  Instrument   •  The  CPI™    Instrument  was  developed  by  Harrison  Gough  in  the   early  1950s.   •  Harrison’s  ini9al  inten9ons  were:   –  Characterise  normal  popula9ons  and  normal  behaviour   –  Provide  insights  on  why  some  people  would  behave  in  general   construc9ve  ways  and  others  don’t.   •  His  work  had  been  adapted  and  reapplied  to  include  organisa9onal   life  on  the  characteris9cs  of  employees,  execu9ves  and  so  on   –  CPI™  480  (1956)   –  CPI™  462  (1986)   –  CPI™  434  (3rd  eds,  1995)   –  CPI  260®  (2002)   Copyright  ©  2014  WHM  Consul9ng  Pte  Ltd   All  Rights  Reserved   The  CPI  260®  Instrument   •  The  CPI  260®  instrument  was  developed  in  order  to  make  the   excep9onal  history,  validity,  and  reliability  of  the  CPI   Instrument  available  to  more  people  and  to  a  greater  range  of   applica9on.   CPI  260®   Folk  Concepts   Everyday  use  of  personality     In  layman’s  term  to  understand   other’s  or  own  behaviour     Interac9onal  socially  observable  qualifies   Assessing  internal  values  and  controls   Achievement  seeking  needs   Stylis9c  modes   Copyright  ©  2014  WHM  Consul9ng  Pte  Ltd   All  Rights  Reserved   2  
  • 3. 3/1/14   Purpose  of  CPI  260®  Instrument   •  Assess  individuals  by  means  of  variables  and  concepts  that  ordinary   people  use  in  their  daily  lives  to  understand,  classify  and  predict   their  own  and  of  others  through   –  Interpersonal  skills   –  Self-­‐management  skills   –  Mo9va9on  and  thinking  styles   –  Personal  characteris9cs   •  Helps  one  advance  as  leader  and  apply  real-­‐life  applica9ons  for   training  and  development  by  offering  insights  and  ac9on  steps.   •  Iden9fy  talent  by  measuring  results  rela9ng  to  occupa9onal  issues,   crea9vity,  leadership,  amicability  and  tough-­‐mindedness   Copyright  ©  2014  WHM  Consul9ng  Pte  Ltd   All  Rights  Reserved   Benefits  of  CPI  260®  Instrument   •  Operate  almost  like  a  360  or  mul9-­‐rater  instrument   •  Help  one  understand  prior  ac9ons  and  provide  useful   accurate  picture  of  the  person  that  is  iden9fiable  as  per   descrip9ons  by  friends.    Offer  a  good  start  to  predic9ng   future  behaviour   •  AEempt  in  capturing  uniqueness  of  the  individual   assessed   •  Provide  informa9on  regarding  expected  work  and   managerial  behaviours   •  Cost-­‐effec9ve   Copyright  ©  2014  WHM  Consul9ng  Pte  Ltd   All  Rights  Reserved   3  
  • 4. 3/1/14   Overview  of  CPI  260®  Instrument   IndicaMon  of  Profiles   26  Scales   Normal,  Fake  Good,  Fake  Bad,   20  Core  Scales  and  6  work-­‐related   Answering  at  random   measures     Lifestyle  Scales   Implementer,  Supporter,   Innovator,  Visualiser   Coaching  Report   Strengths,  Development  Points   and  challenges   Copyright  ©  2014  WHM  Consul9ng  Pte  Ltd   All  Rights  Reserved   CPI  260®  Instrument:  Lifestyle  Scales   Implementer   •  Interpersonally  ac9ve  and   comfortable  with  social   rules   •  Tend  to  see  self  as   ambi9ous,  efficient,   industrious  and  organised   •  Can  be  charisma9c  leaders   and  ini9ators  of   construc9ve  endeavours.   Supporter   •  Reserved  in  their  behaviour   and  suppor9ve  of  social   norms.   •  Tend  to  see  self  as   conscien9ous,  modest,   pa9ent,  reserved   •  Can  be  inspira9onal  models   of  goodness,  virtue  and   tolerance.   Copyright  ©  2014  WHM  Consul9ng  Pte  Ltd   All  Rights  Reserved   4  
  • 5. 3/1/14   CPI  260®  Instrument:  Lifestyle  Scales   Innovator   Visualiser   •  Interpersonally  ac9ve,  but   •  Value  their  own  privacy  and   who  see  flaws  and  even   who  see  many  of  society’s   absurdi9es  in  the  way  many   conven9ons  as  arbitrary   things  are  done.   and  unduly  restric9ve.   •  Tend  to  see  self  as   •  Tends  to  see  self  as   complicated,  humorous,   detached,  frank,  reflec9ve   pleasure-­‐seeking  and   and  unconven9onal   spontaneous   •  Imagina9ve,  are   •  Are  insighcul  creators  of   aesthe9cally  percep9ve  and   new  ideas,  new  products,   and  new  social  forms.   have  a  rich  inner  life.   Copyright  ©  2014  WHM  Consul9ng  Pte  Ltd   All  Rights  Reserved   CPI  260®  Instrument:  Core  Scales   Sustaining  the  Vision   Self-­‐Confidence,  Managing  Change   Influence,  Comfort  with  Visibility   Problem  Solving   Crea9vity,  Handling  Sensi9ve   Problems,  Ac9on  Orienta9on   Team-­‐building  and  Teamwork   Interpersonal  skill,  understanding  others,   capacity  for  collabora9on,  working  with  and   through  others   Organisa9onal  Capabili9es   Use  of  power  and  authority,  comfort  with   organisa9onal  structures,  responsibility  and   accountability,  decisiveness   Self-­‐management   Self-­‐awareness,  Self-­‐control,   Resilience   Copyright  ©  2014  WHM  Consul9ng  Pte  Ltd   All  Rights  Reserved   5  
  • 6. 3/1/14   CPI  260®  Instrument:  Work-­‐Related     Measures   Managerial  PotenMal   Work  OrientaMon   CreaMve  Temperament   Leadership  PotenMal   Amicability   Law  Enforcement  OrientaMon   To  iden9fy  talents  who  have  natural  flair  for   managerial  roles  and  those  who  tend  to  seek   such  posi9ons   Designed  to  assess  work  dedica9on  and  ethics.     Also  the  likelihood  of  doing  well  even  in  rou9ne   work  or  as  subordinates.     Created  to  iden9fy  crea9ve  poten9al  in   individuals   Developed  to  spot  individuals  who  would  be   described  by  others  as  having  the  skills  and   aEributes  associated  with  leadership   Developed  to  recognise  people  who  would   be  co-­‐opera9ve  and  friendly   Was  developed  to  spot  individuals  who  are  oriented   towards  of  law  enforcement  func9ons  and  likely  to   demonstrate  successful  performance  in  law   enforcement  field  as  well  as  success  in  general   industries.   Copyright  ©  2014  WHM  Consul9ng  Pte  Ltd   All  Rights  Reserved   ApplicaMons  of  CPI  260®     Instrument   •  •  •  •  Job  selec9on  and  promo9on   Leadership  development   Voca9onal  /  career  counselling/  management   Clinical  and  counselling  work   Copyright  ©  2014  WHM  Consul9ng  Pte  Ltd   All  Rights  Reserved   6  
  • 7. 3/1/14   EvaluaMng  the  CPI  260®     Instrument   •  Intended  Audience  –  business  consultants,   execu9ve/  management  coaching,  HR   Professionals,  trainers,  psychologist,   counsellors   •  Reading  level:  from  14  years  onwards   •  Format     –  CPI  260®  –  Available  online  only   –  CPI™  434  –  Available  online  and  hardcopy     Copyright  ©  2014  WHM  Consul9ng  Pte  Ltd   All  Rights  Reserved   Development  Process  using  the  CPI   260®  Coaching  Report  for  Leaders   •  Overview  –3  sec9ons  in  the  report   –  The  5  areas  related  to  management  and  leadership   •  Self-­‐management   •  Organisa9onal  capabili9es   •  Team  building  and  teamwork   •  Problem  solving   •  Sustaining  the  vision   –  Snapshot  page   •  Graphic  presenta9on  summarising  strengths,  development   opportuni9es  and  areas  to  explore   –  Next  steps   •  Ac9on  planning   Copyright  ©  2014  WHM  Consul9ng  Pte  Ltd   All  Rights  Reserved   7  
  • 8. 3/1/14   What  the  CPI  260®  is  not   •  It  is  not  a  clinical  instrument   •  CPI™  is  not  a  trait  measure.    It  does  not   measure  how  much  of  a  trait  someone  has.   •  It  is  not  based  on  or  formulated  to  indicate   personality  theories.   Copyright  ©  2014  WHM  Consul9ng  Pte  Ltd   All  Rights  Reserved         “If  you're  an  employer,  you  want  to   hire  an  employee  who'll  do  their  job,   not  do  your  bidding.”                                                                                          Jeffrey  Jones         8  
  • 9. 3/1/14   For  further  details  of  our   CPI  260®  Workshop  or  Coaching   •  Please  visit  our  website  at       www.EmpoweredRangers.com/our-­‐services/cpi            or  send  me  an  e-­‐mail  at       Jack.Wong@EmpoweredRangers.com   Copyright  ©  2014  WHM  Consul9ng  Pte  Ltd   All  Rights  Reserved   9