CRM Made Simple; Global Mobile Social
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Sugar 6 enables you to build a global business, connect anywhere, and interact with prospects and customers via social channels. This presentation was presented at SugarCon 2011. Learn how to get started going global, mobile social in this informative session. Presented by Jan Sysmans, Sr Director Product Marketing, SugarCRM
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CRM Made Simple; Global Mobile Social
- 2. CRM Made Global, Mobile, Social Jan Sysmans Tuesday April 5 - 3:45 pm ©2011 SugarCRM Inc. All rights reserved.
- 3. The Future of CRM is Global, Mobile, Social
- 4. Agenda CRM Made Global CRM Made Mobile CRM Made Social
- 5. CRM Made Global: 22 Languages
- 6. CRM Made Global: Mode Admin Control
- 7. CRM Made Global: English
- 8. CRM Made Global: Japanese
- 9. CRM Made Global: Russian
- 10. CRM Made Global: Spanish
- 11. CRM Made Global: Right To Left Support
- 12. CRM Made Global: Multi-Currency Support
- 13. CRM Made Global: Multi-Currency Support
- 14. CRM Made Mobile
- 15. CRM Made Mobile: iPhone
- 16. CRM Made Mobile: Android
- 17. CRM Made Mobile: Blackberry
- 18. CRM Made Mobile: iPad 4/5/11 ©2011 SugarCRM Inc. All rights reserved. 18
- 19. CRM Made Mobile: Offline Sync 4/5/11 ©2011 SugarCRM Inc. All rights reserved. 19
- 20. CRM Made Mobile: HTML5 Charts
- 21. CRM Made Social: Social CRM Is About 4/5/11 21 ©2011 SugarCRM Inc. All rights reserved. Customers Listening to Customers Collaborating with Customers Engaging with Customers Breaking down barriers between a company and its customers
- 22. CRM Made Social: Social CRM Is Not About 4/5/11 22 ©2011 SugarCRM Inc. All rights reserved. Internal Collaboration Breaking down barriers between departments within a company
- 23. CRM Made Social: Enabling Social Business
- 24. CRM Made Social: Mark Hinkle at Cloud.com 4/5/11 ©2011 SugarCRM Inc. All rights reserved. 24
- 25. CRM Made Social: LinkedIn 4/5/11 ©2011 SugarCRM Inc. All rights reserved. 25
- 26. CRM Made Social: Twitter 4/5/11 Copyright © 2010 SugarCRM, Inc. All rights reserved. 26
- 27. CRM Made Social: Blog 4/5/11 Copyright © 2010 SugarCRM, Inc. All rights reserved. 27
- 28. CRM Made Social: Maps
- 29. CRM Made Social: Email
- 30. CRM Made Social: Document Sharing
- 31. CRM Made Social: Online Meetings 4/5/11 31 ©2011 SugarCRM Inc. All rights reserved.
- 32. CRM Made Social: SMS 4/5/11 Copyright © 2010 SugarCRM, Inc. All rights reserved. 32 SMS is a partner module available on SugarExchange
- 33. CRM Made Social: Activity Streams 4/5/11 Copyright © 2010 SugarCRM, Inc. All rights reserved. 33
- 35. Track all team activities for leads, cases, contacts and opportunities
- 36. Subscribe to favorite leads, cases , contacts and opportunities
- 37. Reply to or delete specific Activity Streams
- 40. CRM Made Social: Social Profile 4/5/11 37 ©2010 SugarCRM Inc. All rights reserved. InsideView = Sales Intelligence InsideView is a partner extension pre-built in Sugar 6.2
- 41. The Future of Business is Open 4/5/11 38 ©2010 SugarCRM Inc. All rights reserved. Cloud Mobile SugarCRM Open Platform Collaboration Social
Editor's Notes
- And <CLICK> first, I want to get all ofYOU on the same page on what CRM is,The <CLICK> we discuss why YOU need a CRM solution and <CLICK> I will end my presentation showing you why SugarCRM is the best solution for YOU.
- Mobile Edge for SugarCRM BlackberryiPadiPhoneAndroid (2H 2011)Client/server architectureOnline & offline capabilities Syncs w/Sugar when online
- Social CRM is all about customers, not about inside the firewall collaboration. With the Sugar 6.2 release we are dramatically expanding the ability for our customers to collaborate with their customers.