CRM Made Simple; Global Mobile Social

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Sugar 6 enables you to build a global business, connect anywhere, and interact with prospects and customers via social channels. This presentation was presented at SugarCon 2011. Learn how to get started going global, mobile social in this informative session.
Presented by Jan Sysmans, Sr Director Product Marketing, SugarCRM

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  • And <CLICK> first, I want to get all ofYOU on the same page on what CRM is,The <CLICK> we discuss why YOU need a CRM solution and <CLICK> I will end my presentation showing you why SugarCRM is the best solution for YOU.
  • Mobile Edge for SugarCRM BlackberryiPadiPhoneAndroid (2H 2011)Client/server architectureOnline & offline capabilities Syncs w/Sugar when online
  • Social CRM is all about customers, not about inside the firewall collaboration. With the Sugar 6.2 release we are dramatically expanding the ability for our customers to collaborate with their customers.
  • CRM Made Simple; Global Mobile Social

    1. 1.
    2. 2. CRM Made Global, Mobile, Social<br />Jan Sysmans<br />Tuesday April 5 - 3:45 pm<br />©2011 SugarCRM Inc. All rights reserved.<br />
    3. 3. The Future of CRM is Global, Mobile, Social<br />
    4. 4. Agenda<br />CRM Made Global<br />CRM Made Mobile<br />CRM Made Social<br />
    5. 5. CRM Made Global: 22 Languages<br />
    6. 6. CRM Made Global: Mode Admin Control<br />
    7. 7. CRM Made Global: English<br />
    8. 8. CRM Made Global: Japanese<br />
    9. 9. CRM Made Global: Russian<br />
    10. 10. CRM Made Global: Spanish<br />
    11. 11. CRM Made Global: Right To Left Support<br />
    12. 12. CRM Made Global: Multi-Currency Support<br />
    13. 13. CRM Made Global: Multi-Currency Support<br />
    14. 14. CRM Made Mobile<br />
    15. 15. CRM Made Mobile: iPhone<br />
    16. 16. CRM Made Mobile: Android<br />
    17. 17. CRM Made Mobile: Blackberry<br />
    18. 18. CRM Made Mobile: iPad<br />4/5/11<br />©2011 SugarCRM Inc. All rights reserved.<br />18<br />
    19. 19. CRM Made Mobile: Offline Sync<br />4/5/11<br />©2011 SugarCRM Inc. All rights reserved.<br />19<br />
    20. 20. CRM Made Mobile: HTML5 Charts<br />
    21. 21. CRM Made Social: Social CRM Is About<br />4/5/11<br />21<br />©2011 SugarCRM Inc. All rights reserved.<br />Customers<br />Listening to Customers<br />Collaborating with Customers<br />Engaging with Customers<br />Breaking down barriers between a company and its customers <br />
    22. 22. CRM Made Social: Social CRM Is Not About<br />4/5/11<br />22<br />©2011 SugarCRM Inc. All rights reserved.<br />Internal Collaboration<br />Breaking down barriers between departments within a company<br />
    23. 23. CRM Made Social: Enabling Social Business <br />
    24. 24. CRM Made Social: Mark Hinkle at Cloud.com<br />4/5/11<br />©2011 SugarCRM Inc. All rights reserved.<br />24<br />
    25. 25. CRM Made Social: LinkedIn<br />4/5/11<br />©2011 SugarCRM Inc. All rights reserved.<br />25<br />
    26. 26. CRM Made Social: Twitter<br />4/5/11<br />Copyright © 2010 SugarCRM, Inc. All rights reserved.<br />26<br />
    27. 27. CRM Made Social: Blog <br />4/5/11<br />Copyright © 2010 SugarCRM, Inc. All rights reserved.<br />27<br />
    28. 28. CRM Made Social: Maps<br />
    29. 29. CRM Made Social: Email<br />
    30. 30. CRM Made Social: Document Sharing<br />
    31. 31. CRM Made Social: Online Meetings<br />4/5/11<br />31<br />©2011 SugarCRM Inc. All rights reserved.<br />
    32. 32. CRM Made Social: SMS<br />4/5/11<br />Copyright © 2010 SugarCRM, Inc. All rights reserved.<br />32<br />SMS is a partner module available on SugarExchange<br />
    33. 33. CRM Made Social: Activity Streams<br />4/5/11<br />Copyright © 2010 SugarCRM, Inc. All rights reserved.<br />33<br />
    34. 34. CRM Made Social: Better Team Collaboration<br />4/5/11<br />Copyright © 2010 SugarCRM, Inc. All rights reserved.<br />34<br />Enhanced Activity Streams (aka Sugar Feeds)<br /><ul><li>Better Team Collaboration
    35. 35. Track all team activities for leads, cases, contacts and opportunities
    36. 36. Subscribe to favorite leads, cases , contacts and opportunities
    37. 37. Reply to or delete specific Activity Streams
    38. 38. More Admin controls</li></li></ul><li>CRM Made Social: Twitter and Facebook<br />4/5/11<br />©2011 SugarCRM Inc. All rights reserved.<br />35<br />Activity Streams <br /><ul><li>Social Streams
    39. 39. Admin can enable or disable</li></li></ul><li>CRM Made Social: Qontext Collaboration<br />4/5/11<br />36<br />Copyright © 2010 SugarCRM, Inc. All rights reserved.<br />Qontext is a partner extension available on SugarExchange<br />
    40. 40. CRM Made Social: Social Profile <br />4/5/11<br />37<br />©2010 SugarCRM Inc. All rights reserved.<br />InsideView = Sales Intelligence<br />InsideView is a partner extension pre-built in Sugar 6.2<br />
    41. 41. The Future of Business is Open<br />4/5/11<br />38<br />©2010 SugarCRM Inc. All rights reserved.<br />Cloud<br />Mobile<br />SugarCRM<br />Open Platform<br />Collaboration<br />Social<br />

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