Developers Are People, Too

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As UX professionals, we pride ourselves on our empathy for our users, yet we often struggle to bridge the gap with the developers who conjure our designs into reality. UXers and Developers often think much alike – both professions call for creativity, attention to detail, and an analytical perspective – but we work from different playbooks. We speak of minimalist design; developers speak of elegant code. We look to UX design patterns, developers look to Object Oriented design patterns. This presentation explores areas of common ground and techniques for ‘working across the aisle’ via documentation, communication, and collaboration.

Technology Education

Josh Cothran
Georgia Tech Research Institute

josh.cothran@gtri.gatech.edu
@joshcothran

Developers Are
People, Too
http://slidesha.re/dapt2011

2 http://slidesha.re/dapt2011

“Any sufficiently advanced technology is
indistinguishable from magic”

Josh Cothran, Georgia Tech Research Institute
Clarke, Profiles of the Future, 1962
http://obamapacman.com/2010/04/ipad-x-ray-made-with-mac/

3 http://slidesha.re/dapt2011

But it’s not magic

Josh Cothran, Georgia Tech Research Institute

http://obamapacman.com/2010/04/ipad-x-ray-made-with-mac/

4 http://slidesha.re/dapt2011

Software is no different

“Magic!”

User
Interface

Josh Cothran, Georgia Tech Research Institute

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Software is no different

Data
“Magic!”

Logic
User
Interface User
Interface

Josh Cothran, Georgia Tech Research Institute

6 http://slidesha.re/dapt2011

Data-oriented perspective

Data

Logic

User
Interface

Josh Cothran, Georgia Tech Research Institute

7 http://slidesha.re/dapt2011

Opportunity:
Meet the developer halfway
Data

Logic

User
Interface

Josh Cothran, Georgia Tech Research Institute

8 http://slidesha.re/dapt2011

Ivan Sutherland, Sketchpad (1963)

Josh Cothran, Georgia Tech Research Institute

9 http://slidesha.re/dapt2011

Design versus Development

Similar Skills Different Mindsets
 Creative  Shades of grey vs.
 Analytical Black and white
 Detail-oriented  The forest vs.

 Heuristics-oriented
The trees

Josh Cothran, Georgia Tech Research Institute

10 http://slidesha.re/dapt2011

Documentation
 Specific
and Actionable
 Flow Charts, Wireframes, Sitemaps
 Personas, Concept Models

 Better
documentation doesn’t fix a
dysfunctional relationship

 Documentation mediates interaction

Josh Cothran, Georgia Tech Research Institute

11 http://slidesha.re/dapt2011

Documentation-Interaction
Continuum
Interaction

Documentation
100% Documentation 50/50 100% Interaction

Josh Cothran, Georgia Tech Research Institute
http://bit.ly/hbr-km
Hansen et al., “What’s Your Strategy for Managing Knowledge?” Harvard Business Review, 1999

12 http://slidesha.re/dapt2011

Documentation-Interaction
Continuum
Interaction
Agile
Flat Organization
Small Team

Documentation
100% Documentation 50/50 100% Interaction

Josh Cothran, Georgia Tech Research Institute

13 http://slidesha.re/dapt2011

Documentation-Interaction
Spectrum
Interaction
Problem-specific
Custom
Tacit

Documentation
100% Documentation 50/50 100% Interaction

Josh Cothran, Georgia Tech Research Institute

14 http://slidesha.re/dapt2011

Documentation-Interaction
Continuum
Interaction

Waterfall
Siloed Organization
Large Team
Documentation
100% Documentation 50/50 100% Interaction

Josh Cothran, Georgia Tech Research Institute

15 http://slidesha.re/dapt2011

Documentation-Interaction
Continuum
Interaction

Standardized
Reusable
Explicit
Documentation
100% Documentation 50/50 100% Interaction

Josh Cothran, Georgia Tech Research Institute

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Where do you stand?

Interaction

Documentation
100% Documentation 50/50 100% Interaction

Josh Cothran, Georgia Tech Research Institute

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Techniques
Issue Tracking
Designer, meet Developer

Participatory Design
Developer, meet Designer

Prototyping
Meet Halfway

Josh Cothran, Georgia Tech Research Institute

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Issue Tracking
Designer, meet Developer

 Direct involvement
in the development
process
 Task-oriented
 Opportunity:
tie in documentation

Josh Cothran, Georgia Tech Research Institute

19 http://slidesha.re/dapt2011

Participatory Design
Developer, meet Designer

 Identifyissues
 Design goals
 Scenarios
 Paper prototyping
 Present and critique

Josh Cothran, Georgia Tech Research Institute
http://nform.com/tradingcards/participatory-design
http://www.infodesign.com.au/ftp/ParticipatoryDesign.pdf

20 http://slidesha.re/dapt2011

Prototyping
Meet Halfway

 Who wants to read
documentation?
 Show, don’t tell
 Common ground

Josh Cothran, Georgia Tech Research Institute
Warfel, Prototyping: A Practitioner’s Guide, 2009
Axure RP | http://axure.com/

21 http://slidesha.re/dapt2011

Meet the developer halfway

Data

Logic

User
Interface

Josh Cothran, Georgia Tech Research Institute

22 http://slidesha.re/dapt2011

Documentation-Interaction
Continuum
Interaction

Documentation

Josh Cothran, Georgia Tech Research Institute

23 http://slidesha.re/dapt2011

Techniques
Issue Tracking
Designer, meet Developer

Participatory Design
Developer, meet Designer

Prototyping
Meet Halfway

Josh Cothran, Georgia Tech Research Institute

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Interaction13 presentation video on Vimeo at http://vimeo.com/63264721 Personas aren’t the only kid on the block when it comes to using archetypes to understand how people think and feel. The Myers-Briggs Type Inventory (MBTI) is also based on archetypes, and is the most widely used personality assessment in use today. The MBTI defines sixteen distinct personality types based on four dimensions, describing a range of ways that people relate to and engage with the world. Based on the work of Carl Jung, the MBTI has been subjected to decades of rigorous academic study and practical evaluation. The Meyers-Briggs compliments the context and insights that come from primary research, and is a powerful lens through which interaction designers may more clearly understand users’ needs, motivations, and experiences. This talk will provide an overview of the Myers-Briggs, highlight research and thought leadership relating personality types to technology usage, examine controversies and limitations of the MBTI and share ways to use personality types to support and communicate design, including a brief case study.

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Developers Are People, Too

1. Josh Cothran Georgia Tech Research Institute josh.cothran@gtri.gatech.edu @joshcothran Developers Are People, Too http://slidesha.re/dapt2011

2. 2 http://slidesha.re/dapt2011 “Any sufficiently advanced technology is indistinguishable from magic” Josh Cothran, Georgia Tech Research Institute Clarke, Profiles of the Future, 1962 http://obamapacman.com/2010/04/ipad-x-ray-made-with-mac/

3. 3 http://slidesha.re/dapt2011 But it’s not magic Josh Cothran, Georgia Tech Research Institute http://obamapacman.com/2010/04/ipad-x-ray-made-with-mac/

4. 4 http://slidesha.re/dapt2011 Software is no different “Magic!” User Interface Josh Cothran, Georgia Tech Research Institute

5. 5 http://slidesha.re/dapt2011 Software is no different Data “Magic!” Logic User Interface User Interface Josh Cothran, Georgia Tech Research Institute

6. 6 http://slidesha.re/dapt2011 Data-oriented perspective Data Logic User Interface Josh Cothran, Georgia Tech Research Institute

7. 7 http://slidesha.re/dapt2011 Opportunity: Meet the developer halfway Data Logic User Interface Josh Cothran, Georgia Tech Research Institute

8. 8 http://slidesha.re/dapt2011 Ivan Sutherland, Sketchpad (1963) Josh Cothran, Georgia Tech Research Institute

9. 9 http://slidesha.re/dapt2011 Design versus Development Similar Skills Different Mindsets  Creative  Shades of grey vs.  Analytical Black and white  Detail-oriented  The forest vs.  Heuristics-oriented The trees Josh Cothran, Georgia Tech Research Institute

10. 10 http://slidesha.re/dapt2011 Documentation  Specific and Actionable  Flow Charts, Wireframes, Sitemaps  Personas, Concept Models  Better documentation doesn’t fix a dysfunctional relationship  Documentation mediates interaction Josh Cothran, Georgia Tech Research Institute

11. 11 http://slidesha.re/dapt2011 Documentation-Interaction Continuum Interaction Documentation 100% Documentation 50/50 100% Interaction Josh Cothran, Georgia Tech Research Institute http://bit.ly/hbr-km Hansen et al., “What’s Your Strategy for Managing Knowledge?” Harvard Business Review, 1999

12. 12 http://slidesha.re/dapt2011 Documentation-Interaction Continuum Interaction Agile Flat Organization Small Team Documentation 100% Documentation 50/50 100% Interaction Josh Cothran, Georgia Tech Research Institute

13. 13 http://slidesha.re/dapt2011 Documentation-Interaction Spectrum Interaction Problem-specific Custom Tacit Documentation 100% Documentation 50/50 100% Interaction Josh Cothran, Georgia Tech Research Institute

14. 14 http://slidesha.re/dapt2011 Documentation-Interaction Continuum Interaction Waterfall Siloed Organization Large Team Documentation 100% Documentation 50/50 100% Interaction Josh Cothran, Georgia Tech Research Institute

15. 15 http://slidesha.re/dapt2011 Documentation-Interaction Continuum Interaction Standardized Reusable Explicit Documentation 100% Documentation 50/50 100% Interaction Josh Cothran, Georgia Tech Research Institute

16. 16 http://slidesha.re/dapt2011 Where do you stand? Interaction Documentation 100% Documentation 50/50 100% Interaction Josh Cothran, Georgia Tech Research Institute

17. 17 http://slidesha.re/dapt2011 Techniques Issue Tracking Designer, meet Developer Participatory Design Developer, meet Designer Prototyping Meet Halfway Josh Cothran, Georgia Tech Research Institute

18. 18 http://slidesha.re/dapt2011 Issue Tracking Designer, meet Developer  Direct involvement in the development process  Task-oriented  Opportunity: tie in documentation Josh Cothran, Georgia Tech Research Institute

19. 19 http://slidesha.re/dapt2011 Participatory Design Developer, meet Designer  Identifyissues  Design goals  Scenarios  Paper prototyping  Present and critique Josh Cothran, Georgia Tech Research Institute http://nform.com/tradingcards/participatory-design http://www.infodesign.com.au/ftp/ParticipatoryDesign.pdf

20. 20 http://slidesha.re/dapt2011 Prototyping Meet Halfway  Who wants to read documentation?  Show, don’t tell  Common ground Josh Cothran, Georgia Tech Research Institute Warfel, Prototyping: A Practitioner’s Guide, 2009 Axure RP | http://axure.com/

21. 21 http://slidesha.re/dapt2011 Meet the developer halfway Data Logic User Interface Josh Cothran, Georgia Tech Research Institute

22. 22 http://slidesha.re/dapt2011 Documentation-Interaction Continuum Interaction Documentation Josh Cothran, Georgia Tech Research Institute

23. 23 http://slidesha.re/dapt2011 Techniques Issue Tracking Designer, meet Developer Participatory Design Developer, meet Designer Prototyping Meet Halfway Josh Cothran, Georgia Tech Research Institute

24. Josh Cothran Georgia Tech Research Institute josh.cothran@gtri.gatech.edu @joshcothran Developers Are People, Too http://slidesha.re/dapt2011

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