Palestra: Gestão de Equipes Remotas - RoadShow / RJ do HDI Brasil (21/03/2014).

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Apresentação de um modelo de gestão à distância de equipes de atendimento e suporte técnico de campo, fundamentado no modelo de liderança de retaguarda. Conceitos preliminares de “Grupo, Equipe, Equipe de Alto Desempenho, Chefia e Liderança”. Descrição dos “Desafios a enfrentar” para gestão de equipes remotas e apresentação de um padrão gerencial para superá-los, através das “Premissas e Ferramentas” utilizadas.

Business

Gestão à Distância de Equipes de
Atendimento e Suporte Técnico Remotas
Josivan Sabino
Coordenador de Atendimento e Suporte – Sistema FIRJAN
Presidente do Field Advisory Board do HDI Brasil

Gestão à Distância de Equipes Remotas
2JGSabino - Gestão à distância de equipes remotas de atendimento e suporte
Palestra ministrada no RoadShow – RJ HDI Brasil (2014)
Gestão à Distância de Equipes de Atendimento e Suporte Técnico Remotas
Legenda: Convite para a palestra do evento RoadShow – RJ , do HDI Brasil, realizado no Centro Cultural Banco do Brasil (CCBB) em 21/03/2014.

Gestão à Distância de Equipes Remotas
3JGSabino - Gestão à distância de equipes remotas de atendimento e suporte
Palestra ministrada no RoadShow – RJ HDI Brasil (2014)
Gestão à Distância de Equipes de Atendimento e Suporte Técnico Remotas
Legenda: Registro de momento da palestra ministrada no
Centro Cultural Banco do Brasil (CCBB) em 21/03/2014.

Gestão à Distância de Equipes Remotas
4JGSabino - Gestão à distância de equipes remotas de atendimento e suporte
Palestra ministrada no RoadShow – RJ HDI Brasil (2014)
Gestão à Distância de Equipes de Atendimento e Suporte Técnico Remotas
Legenda: Platéia do evento no Centro
Cultural Banco do Brasil (CCBB) em
21/03/2014.

Gestão à Distância de Equipes Remotas
5JGSabino - Gestão à distância de equipes remotas de atendimento e suporte
Palestra ministrada no RoadShow – RJ HDI Brasil (2014)
Gestão à Distância de Equipes de Atendimento e Suporte Técnico Remotas
Legenda: Painel de Debates
sobre Como a tecnologia
pode te ajudar na redução de
custos no suporte?
Da esquerda para a direita:
Josivan Sabino (FIRJAN),
Christiano Vasconcellos (Oi),
Vagner Souza (Allen) e Thiago
de Marco (HDI), no CCBB em
21/03/2014.

Sumário da Palestra
Apresentação e explanação sobre:
– Conceitos preliminares:
• Grupo, equipe , equipe de alto rendimento,
chefe e líder.
– Desafios da gestão à distância de equipe remota
de atendimento e suporte.
– Definição de um modelo de gestão à distância
com fundamento no modelo de liderança de
retaguarda:
• Premissas e ferramentas.
Gestão à Distância de Equipes Remotas
6JGSabino - Gestão à distância de equipes remotas de atendimento e suporte

NOTA:
Se desejar ter acesso ao conteúdo da palestra, entre em
contato , por gentileza, com Josivan Sabino pelo email
jogsabino@gmail.com .
Gestão à Distância de Equipes Remotas
7JGSabino - Gestão à distância de equipes remotas de atendimento e suporte

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Palestra: Gestão de Equipes Remotas - RoadShow / RJ do HDI Brasil (21/03/2014).

1. Gestão à Distância de Equipes de Atendimento e Suporte Técnico Remotas Josivan Sabino Coordenador de Atendimento e Suporte – Sistema FIRJAN Presidente do Field Advisory Board do HDI Brasil

2. Gestão à Distância de Equipes Remotas 2JGSabino - Gestão à distância de equipes remotas de atendimento e suporte Palestra ministrada no RoadShow – RJ HDI Brasil (2014) Gestão à Distância de Equipes de Atendimento e Suporte Técnico Remotas Legenda: Convite para a palestra do evento RoadShow – RJ , do HDI Brasil, realizado no Centro Cultural Banco do Brasil (CCBB) em 21/03/2014.

3. Gestão à Distância de Equipes Remotas 3JGSabino - Gestão à distância de equipes remotas de atendimento e suporte Palestra ministrada no RoadShow – RJ HDI Brasil (2014) Gestão à Distância de Equipes de Atendimento e Suporte Técnico Remotas Legenda: Registro de momento da palestra ministrada no Centro Cultural Banco do Brasil (CCBB) em 21/03/2014.

4. Gestão à Distância de Equipes Remotas 4JGSabino - Gestão à distância de equipes remotas de atendimento e suporte Palestra ministrada no RoadShow – RJ HDI Brasil (2014) Gestão à Distância de Equipes de Atendimento e Suporte Técnico Remotas Legenda: Platéia do evento no Centro Cultural Banco do Brasil (CCBB) em 21/03/2014.

5. Gestão à Distância de Equipes Remotas 5JGSabino - Gestão à distância de equipes remotas de atendimento e suporte Palestra ministrada no RoadShow – RJ HDI Brasil (2014) Gestão à Distância de Equipes de Atendimento e Suporte Técnico Remotas Legenda: Painel de Debates sobre Como a tecnologia pode te ajudar na redução de custos no suporte? Da esquerda para a direita: Josivan Sabino (FIRJAN), Christiano Vasconcellos (Oi), Vagner Souza (Allen) e Thiago de Marco (HDI), no CCBB em 21/03/2014.

6. Sumário da Palestra Apresentação e explanação sobre: – Conceitos preliminares: • Grupo, equipe , equipe de alto rendimento, chefe e líder. – Desafios da gestão à distância de equipe remota de atendimento e suporte. – Definição de um modelo de gestão à distância com fundamento no modelo de liderança de retaguarda: • Premissas e ferramentas. Gestão à Distância de Equipes Remotas 6JGSabino - Gestão à distância de equipes remotas de atendimento e suporte

7. NOTA: Se desejar ter acesso ao conteúdo da palestra, entre em contato , por gentileza, com Josivan Sabino pelo email jogsabino@gmail.com . Gestão à Distância de Equipes Remotas 7JGSabino - Gestão à distância de equipes remotas de atendimento e suporte

Palestra: Gestão de Equipes Remotas - RoadShow / RJ do HDI Brasil (21/03/2014).

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Palestra: Gestão de Equipes Remotas - RoadShow / RJ do HDI Brasil (21/03/2014).