1. Quick Pulse:
Remote/Branch Office Server
Environment
April 2014
Presented on behalf of:
Dell
MARKETING
RESEARCH
EMPLOYEE
ENGAGEMENT
A WORLD OF INSIGHTS

2. METHODOLOGY & RESEARCH OBJECTIVES
A WORLD OF INSIGHTS
Collection Online Questionnaire
Number of
Questions
6 (excluding screeners
and demographics)
Sample Method
Survey Goals
Field Work
March 27, 2014 - April 3,
2014
Total Respondents 80
Audience IDG Enterprise Audience
Target
Involved in server
infrastructure decisions at a
company with multiple
locations
2
To better understand the ROBO (remote office/branch office) server environment including top server-
related IT challenges, largest contributors to server TCO, time spent remediating server issues,
server upgrade plans as well as plans for net new investments, and perceived benefits of investing in
the server environment.

3. RESPONDENT PROFILE
A WORLD OF INSIGHTS
Total Respondents No. of Employees
80
10,000 or more 31%
7,500 - 9,999 3%
5,000 - 7,499 1%
2,500 - 4,999 13%
1,000 - 2,499 10%
500 - 999 17%
250 - 499 10%
100 - 249 14%
Job Title Breakdown
(NET) IT Management 71%
CIO, CTO 13%
Executive VP, Senior VP, GM 3%
VP 2%
Director 15%
Manager 27%
Supervisor 11%
(NET) Business Management 18%
CEO, Chairman, President 1%
COO 1%
Executive VP, Senior VP, GM 1%
VP 1%
Director 1%
Manager, Supervisor 6%
Other Corporate, Business Manager 7%
(NET) Other 11%
Consultant 9%
Other (Non-Manger) 2%
Primary Industry
23%
16%
11%
11%
6%
5%
5%
4%
2%
2%
2%
2%
2%
1%
1%
1%
2%
Technology/Computer related
Financial Services & Insurance
Education
Government (Federal, State, or Local)
Energy, Gas & Oil
Manufacturing: Discrete or Process
Automotive
Healthcare
Entertainment
Professional Services
Nonprofit
Telecommunications
Retail
Aerospace/Defense
Hospitality
Utilities
Other
3
No. of Locations
2 to less than 5 17%
5 to less than 10 37%
10 to less than 25 23%
25 to less than 50 9%
50 to less than 100 3%
100 to less than 500 4%
500 or more 7%

4. A WORLD OF INSIGHTS
67%
69%
67%
70%
39%
Determine the need
Determine features/requirements
Evaluate products for purchase
Recommend or specify products or vendors for purchase
Authorize purchases/approve expenditures
Involvement in Server Infrastructure Decisions
QS1: In which of the following ways are you personally involved in server infrastructure decisions at your organization?
(Please select all that apply.) Base: 80 qualified respondents
4
RESPONDENT PROFILE

5. A WORLD OF INSIGHTS
SURVEY RESULTS
5

6. A WORLD OF INSIGHTS
46%
44%
41%
40%
34%
29%
24%
23%
17%
16%
TCO of legacy systems
Too many systems management tools
Complexity due to disparate hardware systems
Power and facilities costs
Hardware sprawl/lack of space
Insufficient scalability
Loss of productivity due to system downtime (unplanned)
Inability to manage systems remotely
Other
Loss of productivity due to system downtime (planned)
Top IT Challenges with Regard to Server Environment
Q1: What are the top five IT challenges your organization is facing today with regard to your server environment? (Please select the top
five.) Base: 80 qualified respondents
6
The total cost of ownership for legacy systems, as well as the number of
existing systems management tools, are identified as the top IT
challenges within a ROBO server environment.
Other mentions:
• Complexity of building IaaS type
of environment
• Diverse systems
• Keeping everything updated
• Lack of staff
• Lack of vendor support for
branch office issues
• Response time on new service
requests
• Storage
• Strategy on insource vs
outsource
• Unplanned for growth requests

7. A WORLD OF INSIGHTS
56%
44%
44%
27%
9%
7%
Systems management (man hours)
Server hardware costs
Power and facilities costs
Unplanned downtime
Planned downtime
Other
Biggest Contributors to the TCO of Server Environment
Q2: What are the two biggest contributors to the TCO of your organization’s server environment? (Please select the top two.)
Base: 80 qualified respondents
Q3: On average, approximately how many hours per week does your IT organization spend responding to and/or remediating server-related
issues? Base: 80 qualified respondents
7
25 hours per week is
spend responding
to/remediating
server-related
issues.
Other mentions:
• Corporate IT backend
requirements
• Maintenance contracts
• Software upgrade costs
• Vendor support costs
Respondents cite the number of hours spent on systems management as
the biggest contributor to server environment TCO. In fact, an average of
25 hours per week is reportedly spent remediating server-related issues.

8. A WORLD OF INSIGHTS
Q4a: Over the next 12-24 months, approximately what percent of your existing server environment does your
organization plan to upgrade or replace (do not include net new investments)? Base: 80 qualified respondents
8
8%
4%
20%
20%
11%
11%
25%
None
Less than 10%
10% to less than 25%
25% to less than 50%
50% to less than 75%
75% or more
Don't know
Percent of Server Environment Plan
to Upgrade or Replace
Respondents report their organizations plan to upgrade or replace
approximately one-third (38%) of the existing server environment, on average
(excluding net new investments).

9. A WORLD OF INSIGHTS
Extremely
likely
40%
Very likely
23%
Somewhat
likely
23%
Not very likely
14%
Likelihood of Making Net New Investments in Server Environment
Q4b: Over the next 12 months, how likely is your organization to make net new investments in its server environment?
Base: 80 qualified respondents
9
Nearly two-thirds report their organizations are highly likely to make net new
investments in their server environments over the next 12 months.

10. A WORLD OF INSIGHTS
65%
62%
58%
58%
45%
38%
34%
24%
10%
Ability to handle increased amounts of data
Greater performance
Increase in processing speed
Increased scalability to support business growth
Better IT service (zero downtime)
Reduced power consumption
Increase in staff productivity
Gaining more physical space
Other
Potential Benefits of Investing in Server Environment
Q5: What are the most important potential benefits of investing in your organization’s server environment?
(Please select all that apply.) Base: 80 qualified respondents
10
Top perceived benefits of investing in the server environment include the
ability to handle increased amounts of data, greater performance, increases in
processing speed, and increased scalability.
Other mentions:
• Better support mainframe back
end
• Cost efficiency
• Head off hardware failure; End
of 2003 support
• Increase flexibility
• Reduced maintenance cost
• Service just in time

11. IDG Research Services specializes in marketing and media-related research
for technology marketers. As a division of International Data Group (IDG), the
world's leading technology media, research, and event company, IDG Research
Services brings the resources and experience of a large, global company to its
clients in the form of a small, customer-focused business. For more information
please visit our website.
Janet King
GM/Vice President
Office: 508-766-5601
Fax: 508-766-5600
Email: janet_king@idgresearch.com
A WORLD OF INSIGHTS 11