Operations management

1. TOTAL QUALITY
MANAGEMENT
-BY ASHISH BALIYAN

2. TOTAL QUALITY
MANAGEMENT
TQM IS A SET OF A SYSTEMATIC
ACTIVITIES CARRRIED OUT BY THE ENTIRE
ORGANIZATION TO EFFECTIVELY AND
EFFICIENTLY ACHIEVE COMPANYS
OBJECTIVES SO AS TO PROVIDE PRODUCTS
AND SERVICES WITH LEVEL OF QUALITY
THAT SATISFIES CUSTOMERS AT THE
APPROPRIATE TIME.
TOTAL
QUALITY
MANAGEMENT
LETS GET STARTED

3. PRINCIPLES OF
TQM :
CUSTOMER SATISFACTION
01
TOTAL EMPLOYEE INVOLVEMENT
02
CONTINOUS IMPROVEMENT
03
STRATEGIC AND SYSTEMATIC APPROACH
04

4. PRINCIPLES OF
TQM :
INTEGRATED SYSTEM
05
FACT BASED DECISION MAKING
06

5. ADVANTAGES OF TQM
GOOD PUBLIC IMAGE OF
THE ENTERPRISE
HELPS IN CHECKING NON
PRODUCTIVE ACTIVITIES AND
WASTE
BETTER PERSONNEL
RELATIONS
IMPROVEMENT IN
COMPANY ENVIRONMENT
EXCELLENT CUSTOMER
SATISFACTION

6. DISADVANTAGES OF TQM
EMPLOYEE RESISTANCE
PRODUCTION DISRUPTION
DISCOURAGE CREATIVITY
QUALITY IS EXPENSIVE

7. PDCA CYCLE
PDCA CYCLE
P - PLAN
D - DO
C - CHECK
A - ACT

8. THANK YOU