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LEVERAGING
   SOCIAL MEDIA:
THE GAY TRAVEL GURU
     PROGRAM

            Steve Rohrlick
          Jessica Carstens
A BRIEF HISTORY OF GAYTRAVEL

              1997: 800-GAY-TRAVEL founded as
                    subsidiary of 800-FLY-4LESS
              2000: $100 million in VC funds
                    raised to consolidate gay
                    travel market under
                    gaytravel name
              2001: Collapse of travel market
              2008: $1 million in Angel funds
                    acquired
              2010: Site re-designed and re-
                    launched
NEW SITE FEATURES

               PROFILES: Members can connect
                         with one another via
                         individual profiles on site.
               TIPS:      Members can share local
                          tips, things to do, bars,
                          clubs and restaurants in
                          their favorite cities.
               HEARTS:    Other members can
                          “heart” tips they think are
                          the most useful so that
                          these tips appear at the
                          top of the page.
HOW DO YOU
   GENERATE
  MEANINGFUL
content
ON AN EMPTY SITE?
SO HOW DO YOU
choose
  A GAY
 TRAVEL GURU?
IS IT A
job search
  OR IS IT A
contest?
WHICH

skills
 ARE MOST
IMPORTANT?
HOW DO YOU
 FIND SOMEONE
THAT PEOPLE WILL

 follow
MUST HAVES:
•Time and desire to travel around
 North America for 6 months (at least
 once per month)
•Impressive writing, video and
 photography skills
•A social network that even Perez
 Hilton would be jealous of
•At least 25 years old
$35,000     –        PUBLIC
RELATIONS
$25,000     –        LEGAL FEES
$15,000     –        PROMOTIONAL
VIDEO
$20,000     –        WEB
DEVELOPMENT
$30,000     –        STAFF TIME

$125,000        –   LEARNING
Step 1:
FIND APPLICANTS
Step 2:
NARROW THEM DOWN
1,200
        Round One
        • Existing Social Graph
        • Quality of tips posted on
          site (as judged by their
          peers)


 64
EXISTING SOCIAL GRAPH

               Online Survey:
               • How many Facebook friends
                 do you have?
               • How many Twitter followers do
                 you have?
               • Do you have a blog or write for
                 one?
               • What other social networks are
                 you active on?
               • How many languages other
                 than English do you speak?
APPLICANT RESULTS

                    • 48% of applicants had more
                      than 500 facebook friends

                    • 15% of applicants had more
                      than 250 Twitter followers
                    • 6% of applicants had more
                      than 1,000 Twitter followers

                    • 56% had their own blog
QUALITY OF TIPS

                  • Over 5,000 local tips,
                    restaurants, bars and clubs
                    posted to site.
                  • Over 28,000 “hearts” given.
                  • Over 2,000 profiles created.
64
     Round Two
     • Travel Photos
     • Travel Blogs
     • Travel Videos
     • Social Network
     • Public Voting
8
TRAVEL PHOTOS
A minimum of 10 photos
taken by the applicant at
different gay-friendly       15%
locations in his/her area
should be included.
Photos will be reviewed by
screeners and evaluated
on quality and relevance
to the location.
Score: 12.5/15
Score: 11/15
Score: 7/15
Score: 15/15
Score: 9/15
TRAVEL BLOG
A 300-400 word blog-
length writing sample
written by the applicant
describing his/her
experience at a particular
gay-friendly
venue/location must be
included. Blog post will be   30%
reviewed by screeners
and evaluated on SEO
capabilities and quality of
writing style appropriate
for gaytravel.com.
PARTYING IN SIN CITY!
Las Vegas is Sin City and with that said there are many places to “sin it up”
into the wee hours of the night. The Las Vegas Gay nightlife scene is no
different; from the Fruit Loop to commercial center to the Strip, there is
something for everyone.

The Fruit Loop is Las Vegas’ most well known gay district, located about 1
mile off the strip on Paradise Road at Naples Drive. Here you will find a place
for all tastes, from Piranha nightclub for dancing to the Buffalo with the
leather guys and cheap drinks to FreeZone for the Lesbians. Park in one
place and walk between the bars and clubs for the local Vegas Gay
nightlife feel. Most bars in this area have no cover charge and drinks prices
are well within reason.




                                                                  Score: 23/30
HILLCREST’S HIT LIST
“Homo is where the heart is,” and for San Diego’s gay and lesbian
community that means—Hillcrest! Spanning less than a mile’s walking
distance, this easy going gaybourhood will keep you occupied till
your wallet’s empty, you can’t walk anymore (this could be for an
assortment of reasons) and, coincidentally, have epic tales for life.

Aside from shooting up espresso beans, a cup of joe from Filter
Coffee House turns out to be just as invigorating. Like a gay man, it’s
open 24 hours a day, 7 days a week, 365 days a year! Geared with
free WI-FI and European-style outside seating, any homework, work
assignment or break-up coffee date can be vanquished here. . .”



                                                            Score: 30/30
TRAVEL VIDEOS
A minimum of two videos
taken by the applicant
showcasing his/her
trip(s)/experience(s)
should be included.
Videos will be reviewed by
screeners and evaluated
on the applicant’s
capabilities to produce
quality content, interact
                             20%
with his/her peers, and
highlight qualities of the
locations he/she visits.
SOCIAL GRAPH
The applicant’s social
network can include
Facebook, Twitter, blogs,
YouTube, Flickr, etc. The
quality of his/her social   30%
network, including
number of fans/followers,
@replies and RT’s on
Twitter and comments on
blogs, videos, and Flickr
will be evaluated by the
screeners.
Score: 30/30
Score: 30/30
Score: 30/30
Score: 30/30
PUBLIC VOTING
This portion will allow the
public to vote on the         5%
applicant’s profile on a
rating scale of 1 – 5.
Voting will be limited to
one vote per IP address.
Score: 4/5
Score: 3/5
Score: 4/5
8
    Round Three
    • Weekend in Vegas!




1
MARY B, San Diego
                                     TOP REASON SHE MADE THE FINALS: Mary is
                                     already the Queen Bee of San Diego and
                                     it’s easy to see why. Her winning smile and
                                     professional attitude have helped her stand
                                     out since the beginning.


                                    VIDEO:                                 16.5/20

TWITTER: Followers: 703
                                    PHOTOS:                                  10/15
FACEBOOK : Friends: 1,089

YOUTUBE: Subscribers: 5,585         BLOG:                                    26/30
Channel Views: 164,988

WEBSITE: Unique Visitors : 25,000   SOCIAL GRAPH:                            30/30


                                    PUBLIC VOTING:                             5/5
CHAD B, Fort Lauderdale
                                  TOP REASON HE MADE THE FINALS: Chad
                                  dominated the public voting segment of
                                  the Second Round and received almost
                                  10% of the total votes.



                                 VIDEO:                                    17/20

TWITTER: Followers: 1,907
                                 PHOTOS:                                    7/15
FACEBOOK : Friends: 4,651

YOUTUBE: Subscribers: 21         BLOG:                                     23/30
Channel Views: 242

WEBSITE: Unique Visitors : NDA   SOCIAL GRAPH:                             30/30


                                 PUBLIC VOTING:                              5/5
J.SON D, Las Vegas
                                  TOP REASON HE MADE THE FINALS: J.Son is
                                  hard to ignore and why would you want to?
                                  A quirky sense of humor and energetic style
                                  are just some of the reasons so many
                                  people tune in.


                                 VIDEO:                                  17/20

TWITTER: Followers: 1,018
                                 PHOTOS:                                   9/15
FACEBOOK : Friends: 2,526

YOUTUBE: Subscribers: 1,106      BLOG:                                   23/30
Channel Views: 85,811

WEBSITE: Unique Visitors : 831   SOCIAL GRAPH:                           30/30


                                 PUBLIC VOTING:                             4/5
JANELLE E, West Hollywood
                                  TOP REASON SHE MADE THE FINALS: Janelle
                                  stands out with films that pack a visual
                                  punch. This passionate applicant is a natural
                                  in front of and behind the camera.



                                 VIDEO:                                    20/20

TWITTER: Followers: 307
                                 PHOTOS:                                   15/15
FACEBOOK : Friends: 1,174

YOUTUBE: Subscribers: 4          BLOG:                                     20/30
Channel Views: 153

WEBSITE: Unique Visitors : NDA   SOCIAL GRAPH:                             30/30


                                 PUBLIC VOTING:                               3/5
SEAN F, New York
                                  TOP REASON HE MADE THE FINALS: Sean
                                  showed off his creativity by creating top
                                  notch videos with just his iPhone!




                                 VIDEO:                                       14/20

TWITTER: Followers: 126
                                 PHOTOS:                                      13/15
FACEBOOK : Friends: 686

YOUTUBE: Subscribers: 2          BLOG:                                        30/30
Channel Views: 128

WEBSITE: Unique Visitors : 831   SOCIAL GRAPH:                                21/30


                                 PUBLIC VOTING:                                 3/5
KRISTIN F, Portland
                                  TOP REASON SHE MADE THE FINALS: Ever
                                  want to quit your job, sell your house and
                                  travel? Yeah, who hasn’t? After a life-
                                  changing, 12-day trip to Italy, that’s exactly
                                  what Kristin did.


                                 VIDEO:                                      18/20

TWITTER: Followers: 35
                                 PHOTOS:                                     14/15
FACEBOOK : Friends: 496

YOUTUBE: Subscribers: 6          BLOG:                                       21/30
Channel Views: 132

WEBSITE: Unique Visitors : NDA   SOCIAL GRAPH:                               25/30


                                 PUBLIC VOTING:                                3/5
TENILLE T, San Diego
                            TOP REASON SHE MADE THE FINALS: Our
                            youngest applicant's blog was so great we
                            sent it to LGBT magazines around the
                            country for publication.



                           VIDEO:                                  20/20

TWITTER: Followers: 285    PHOTOS:                               12.5/15
FACEBOOK : Friends: 347

YOUTUBE: Subscribers: 28   BLOG:                                   30/30
Channel Views: 2,345

                           SOCIAL GRAPH:                           19/30


                           PUBLIC VOTING:                               3/5
NICK V, Seattle
                                      TOP REASON HE MADE THE FINALS: Our most
                                      adventurous applicant has dined on fried
                                      grasshopper, bungee jumped in
                                      thunderstorms, and explored caves in
                                      Panama.


                                     VIDEO:                                20/20

TWITTER: Followers: 282
                                     PHOTOS:                               11/15
FACEBOOK : Friends: 1,069

YOUTUBE: Subscribers: 4,891          BLOG:                                 24/30
Channel Views: 67,623

WEBSITE: Unique Visitors : 136,000   SOCIAL GRAPH:                         30/30


                                     PUBLIC VOTING:                              4/5
HOST PROPERTIES
MEET THE JUDGES




MYA LAKE REYES:           BRYAN TERZI:        DORIA BIDDLE:
Director of Diversity     Luxury and Design   Co-Host, The Frank de
Marketing, Las Vegas      Brand Marketing     Caro Show, Sirius OutQ
Convention and Visitors   Manager, W Hotels
Authority
PRIVATE INTERVIEWS (50%)
Each contestant got
half an hour with the
judges to explain what
made him/her the ideal
Gay Travel Guru.
Judges questions
touched on past travel
experiences, work ethic
and what makes each
candidate unique
FINAL CHALLENGE (50%)
The judges scored the
candidates’ Gay Travel
Guru Final Challenge
performance based on
the following criteria:
creativity (35%); quality of
blog writing (25%), quality
of photos and video
(25%), commercial
appeal (15%).
Step 4:
ANNOUNCE
THE WINNER
Step 5:
SEND HIM OFF
Lessons
 LEARNED
THE
good
social media
   WORKS
content
  IS KING
PEOPLE TAKE
notice
HRC, Joe Solomonese

                      RuPaul’s Drag Race, Tyra Sanchez




Mad Men, Bryan Batt

                      Vermont Governor, Pete Shumlin
THE
bad
PEOPLE NEED

sleep
rules
CAN GET IN
YOUR WAY
IT’S HARD TO
manage
SOMEONE WHO’S
 ON THE ROAD.
expenses
ADD UP QUICKLY
THE

ugly
FOR EVERY
winner
 YOU HAVE
  SEVEN
  LOSERS.
CAMPAIGN RESULTS TO DATE

Social Media Results over Campaign Lifetime:
• 800% increase in Facebook fans
• 400% increase in Twitter followers
•1,000% increase in member profiles on site


Traffic to Site Results:
•250% increase throughout campaign
•700% increase at peak of public voting
• 300% increase in daily traffic since campaign origin
FINAL THOUGHTS

• Make sure your promotion is aligned with your
 company’s needs as well as those of your core
 demographic and your partners.
•If your strategy is based on building a following for the
 winner, you need to make sure that he or she will
 resonate with your audience.
•People will check out your company for a promotion
 but they won’t come back unless you give them a
 compelling reason.
STAY TUNED. . .
THANK YOU!

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Iglta unleashed

  • 1. LEVERAGING SOCIAL MEDIA: THE GAY TRAVEL GURU PROGRAM Steve Rohrlick Jessica Carstens
  • 2. A BRIEF HISTORY OF GAYTRAVEL 1997: 800-GAY-TRAVEL founded as subsidiary of 800-FLY-4LESS 2000: $100 million in VC funds raised to consolidate gay travel market under gaytravel name 2001: Collapse of travel market 2008: $1 million in Angel funds acquired 2010: Site re-designed and re- launched
  • 3. NEW SITE FEATURES PROFILES: Members can connect with one another via individual profiles on site. TIPS: Members can share local tips, things to do, bars, clubs and restaurants in their favorite cities. HEARTS: Other members can “heart” tips they think are the most useful so that these tips appear at the top of the page.
  • 4. HOW DO YOU GENERATE MEANINGFUL content ON AN EMPTY SITE?
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  • 6. SO HOW DO YOU choose A GAY TRAVEL GURU?
  • 7. IS IT A job search OR IS IT A contest?
  • 9. HOW DO YOU FIND SOMEONE THAT PEOPLE WILL follow
  • 10. MUST HAVES: •Time and desire to travel around North America for 6 months (at least once per month) •Impressive writing, video and photography skills •A social network that even Perez Hilton would be jealous of •At least 25 years old
  • 11. $35,000 – PUBLIC RELATIONS $25,000 – LEGAL FEES $15,000 – PROMOTIONAL VIDEO $20,000 – WEB DEVELOPMENT $30,000 – STAFF TIME $125,000 – LEARNING
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  • 22. 1,200 Round One • Existing Social Graph • Quality of tips posted on site (as judged by their peers) 64
  • 23. EXISTING SOCIAL GRAPH Online Survey: • How many Facebook friends do you have? • How many Twitter followers do you have? • Do you have a blog or write for one? • What other social networks are you active on? • How many languages other than English do you speak?
  • 24. APPLICANT RESULTS • 48% of applicants had more than 500 facebook friends • 15% of applicants had more than 250 Twitter followers • 6% of applicants had more than 1,000 Twitter followers • 56% had their own blog
  • 25. QUALITY OF TIPS • Over 5,000 local tips, restaurants, bars and clubs posted to site. • Over 28,000 “hearts” given. • Over 2,000 profiles created.
  • 26. 64 Round Two • Travel Photos • Travel Blogs • Travel Videos • Social Network • Public Voting 8
  • 27. TRAVEL PHOTOS A minimum of 10 photos taken by the applicant at different gay-friendly 15% locations in his/her area should be included. Photos will be reviewed by screeners and evaluated on quality and relevance to the location.
  • 33. TRAVEL BLOG A 300-400 word blog- length writing sample written by the applicant describing his/her experience at a particular gay-friendly venue/location must be included. Blog post will be 30% reviewed by screeners and evaluated on SEO capabilities and quality of writing style appropriate for gaytravel.com.
  • 34. PARTYING IN SIN CITY! Las Vegas is Sin City and with that said there are many places to “sin it up” into the wee hours of the night. The Las Vegas Gay nightlife scene is no different; from the Fruit Loop to commercial center to the Strip, there is something for everyone. The Fruit Loop is Las Vegas’ most well known gay district, located about 1 mile off the strip on Paradise Road at Naples Drive. Here you will find a place for all tastes, from Piranha nightclub for dancing to the Buffalo with the leather guys and cheap drinks to FreeZone for the Lesbians. Park in one place and walk between the bars and clubs for the local Vegas Gay nightlife feel. Most bars in this area have no cover charge and drinks prices are well within reason. Score: 23/30
  • 35. HILLCREST’S HIT LIST “Homo is where the heart is,” and for San Diego’s gay and lesbian community that means—Hillcrest! Spanning less than a mile’s walking distance, this easy going gaybourhood will keep you occupied till your wallet’s empty, you can’t walk anymore (this could be for an assortment of reasons) and, coincidentally, have epic tales for life. Aside from shooting up espresso beans, a cup of joe from Filter Coffee House turns out to be just as invigorating. Like a gay man, it’s open 24 hours a day, 7 days a week, 365 days a year! Geared with free WI-FI and European-style outside seating, any homework, work assignment or break-up coffee date can be vanquished here. . .” Score: 30/30
  • 36. TRAVEL VIDEOS A minimum of two videos taken by the applicant showcasing his/her trip(s)/experience(s) should be included. Videos will be reviewed by screeners and evaluated on the applicant’s capabilities to produce quality content, interact 20% with his/her peers, and highlight qualities of the locations he/she visits.
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  • 38. SOCIAL GRAPH The applicant’s social network can include Facebook, Twitter, blogs, YouTube, Flickr, etc. The quality of his/her social 30% network, including number of fans/followers, @replies and RT’s on Twitter and comments on blogs, videos, and Flickr will be evaluated by the screeners.
  • 43. PUBLIC VOTING This portion will allow the public to vote on the 5% applicant’s profile on a rating scale of 1 – 5. Voting will be limited to one vote per IP address.
  • 47. 8 Round Three • Weekend in Vegas! 1
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  • 49. MARY B, San Diego TOP REASON SHE MADE THE FINALS: Mary is already the Queen Bee of San Diego and it’s easy to see why. Her winning smile and professional attitude have helped her stand out since the beginning. VIDEO: 16.5/20 TWITTER: Followers: 703 PHOTOS: 10/15 FACEBOOK : Friends: 1,089 YOUTUBE: Subscribers: 5,585 BLOG: 26/30 Channel Views: 164,988 WEBSITE: Unique Visitors : 25,000 SOCIAL GRAPH: 30/30 PUBLIC VOTING: 5/5
  • 50. CHAD B, Fort Lauderdale TOP REASON HE MADE THE FINALS: Chad dominated the public voting segment of the Second Round and received almost 10% of the total votes. VIDEO: 17/20 TWITTER: Followers: 1,907 PHOTOS: 7/15 FACEBOOK : Friends: 4,651 YOUTUBE: Subscribers: 21 BLOG: 23/30 Channel Views: 242 WEBSITE: Unique Visitors : NDA SOCIAL GRAPH: 30/30 PUBLIC VOTING: 5/5
  • 51. J.SON D, Las Vegas TOP REASON HE MADE THE FINALS: J.Son is hard to ignore and why would you want to? A quirky sense of humor and energetic style are just some of the reasons so many people tune in. VIDEO: 17/20 TWITTER: Followers: 1,018 PHOTOS: 9/15 FACEBOOK : Friends: 2,526 YOUTUBE: Subscribers: 1,106 BLOG: 23/30 Channel Views: 85,811 WEBSITE: Unique Visitors : 831 SOCIAL GRAPH: 30/30 PUBLIC VOTING: 4/5
  • 52. JANELLE E, West Hollywood TOP REASON SHE MADE THE FINALS: Janelle stands out with films that pack a visual punch. This passionate applicant is a natural in front of and behind the camera. VIDEO: 20/20 TWITTER: Followers: 307 PHOTOS: 15/15 FACEBOOK : Friends: 1,174 YOUTUBE: Subscribers: 4 BLOG: 20/30 Channel Views: 153 WEBSITE: Unique Visitors : NDA SOCIAL GRAPH: 30/30 PUBLIC VOTING: 3/5
  • 53. SEAN F, New York TOP REASON HE MADE THE FINALS: Sean showed off his creativity by creating top notch videos with just his iPhone! VIDEO: 14/20 TWITTER: Followers: 126 PHOTOS: 13/15 FACEBOOK : Friends: 686 YOUTUBE: Subscribers: 2 BLOG: 30/30 Channel Views: 128 WEBSITE: Unique Visitors : 831 SOCIAL GRAPH: 21/30 PUBLIC VOTING: 3/5
  • 54. KRISTIN F, Portland TOP REASON SHE MADE THE FINALS: Ever want to quit your job, sell your house and travel? Yeah, who hasn’t? After a life- changing, 12-day trip to Italy, that’s exactly what Kristin did. VIDEO: 18/20 TWITTER: Followers: 35 PHOTOS: 14/15 FACEBOOK : Friends: 496 YOUTUBE: Subscribers: 6 BLOG: 21/30 Channel Views: 132 WEBSITE: Unique Visitors : NDA SOCIAL GRAPH: 25/30 PUBLIC VOTING: 3/5
  • 55. TENILLE T, San Diego TOP REASON SHE MADE THE FINALS: Our youngest applicant's blog was so great we sent it to LGBT magazines around the country for publication. VIDEO: 20/20 TWITTER: Followers: 285 PHOTOS: 12.5/15 FACEBOOK : Friends: 347 YOUTUBE: Subscribers: 28 BLOG: 30/30 Channel Views: 2,345 SOCIAL GRAPH: 19/30 PUBLIC VOTING: 3/5
  • 56. NICK V, Seattle TOP REASON HE MADE THE FINALS: Our most adventurous applicant has dined on fried grasshopper, bungee jumped in thunderstorms, and explored caves in Panama. VIDEO: 20/20 TWITTER: Followers: 282 PHOTOS: 11/15 FACEBOOK : Friends: 1,069 YOUTUBE: Subscribers: 4,891 BLOG: 24/30 Channel Views: 67,623 WEBSITE: Unique Visitors : 136,000 SOCIAL GRAPH: 30/30 PUBLIC VOTING: 4/5
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  • 59. MEET THE JUDGES MYA LAKE REYES: BRYAN TERZI: DORIA BIDDLE: Director of Diversity Luxury and Design Co-Host, The Frank de Marketing, Las Vegas Brand Marketing Caro Show, Sirius OutQ Convention and Visitors Manager, W Hotels Authority
  • 60. PRIVATE INTERVIEWS (50%) Each contestant got half an hour with the judges to explain what made him/her the ideal Gay Travel Guru. Judges questions touched on past travel experiences, work ethic and what makes each candidate unique
  • 61. FINAL CHALLENGE (50%) The judges scored the candidates’ Gay Travel Guru Final Challenge performance based on the following criteria: creativity (35%); quality of blog writing (25%), quality of photos and video (25%), commercial appeal (15%).
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  • 83. social media WORKS
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  • 86. content IS KING
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  • 91. HRC, Joe Solomonese RuPaul’s Drag Race, Tyra Sanchez Mad Men, Bryan Batt Vermont Governor, Pete Shumlin
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  • 97. IT’S HARD TO manage SOMEONE WHO’S ON THE ROAD.
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  • 102. FOR EVERY winner YOU HAVE SEVEN LOSERS.
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  • 104. CAMPAIGN RESULTS TO DATE Social Media Results over Campaign Lifetime: • 800% increase in Facebook fans • 400% increase in Twitter followers •1,000% increase in member profiles on site Traffic to Site Results: •250% increase throughout campaign •700% increase at peak of public voting • 300% increase in daily traffic since campaign origin
  • 105. FINAL THOUGHTS • Make sure your promotion is aligned with your company’s needs as well as those of your core demographic and your partners. •If your strategy is based on building a following for the winner, you need to make sure that he or she will resonate with your audience. •People will check out your company for a promotion but they won’t come back unless you give them a compelling reason.