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Deep Digital Strategy
Stakeholders	
  expect	
  this…	
  
…	
  and	
  o3en	
  get	
  this	
  
Why	
  the	
  mismatch?	
  

    •  Unfocused	
  
    •  Not	
  possible	
  in	
  
       the	
  first	
  place	
  
    •  Tried	
  all	
  at	
  
       once	
  rather	
  
       than	
  over	
  =me	
  
FOCUSED
Easy	
  to	
  use	
             Cost	
  effec=ve	
  
                                                                       Standardized	
  
                Cloud-­‐based	
  
                         Fast	
  publishing	
   Customizable	
  
                                                               E-­‐marke=ng	
  
                        Secure	
                     Agile	
  
     API	
                                                                Drive	
  ac=on	
  
                Lead	
  genera=on	
   Responsive	
  
Personaliza=on	
                   Integra=on	
  
                Big	
  data	
                     Like	
  others	
  in	
  my	
  industry	
  
                                    Mul=channel	
  
  Cura=on	
                                                            Mul=lingual	
  
               Social	
  Media	
         Like	
  Amazon	
       Microsites	
  
     App-­‐like	
  
                              Syndica=on	
            Metadata-­‐driven	
  
                    Open	
  Source	
  
Deepen	
  engagement	
                 Like	
  my	
  compe=tor	
  
 A	
  strategy	
  isn’t	
  buzzword	
  bingo	
  
Focus	
  Checklist	
  
q  You	
  have	
  clearly	
  separated	
  out	
  what	
  is	
  
    essen$al	
  from	
  what	
  is	
  simply	
  desirable.	
  
q  The	
  strategy	
  addresses	
  business	
  needs.	
  
q  It	
  is	
  clear	
  enough	
  to	
  say	
  “no”	
  to	
  some	
  
    requests.	
  
q  There	
  is	
  a	
  combina=on	
  of	
  “=meless”	
  goals	
  as	
  
    well	
  as	
  specific	
  near	
  term	
  goals.	
  
q  Stakeholders	
  understand	
  it.	
  
But	
  not	
  too	
  focused	
  on	
  one	
  aspect	
  
Focus	
  on	
  what	
  is	
  important	
  and	
  unique	
  
Example	
  vision:	
  
     	
  
     Build	
  brand	
  affinity	
  via	
  nes=ng	
  and	
  
     trea=ng	
  the	
  customer	
  as	
  a	
  partner.	
  




Focus	
  on	
  what	
  is	
  important	
  and	
  unique	
  
Focus	
  to	
  avoid	
  this	
  


                                       hYp://www.kazanjian.net/pg_folly.html	
  	
  
                                   Image	
  used	
  with	
  permission	
  of	
  Jim	
  Kazanjian	
  
POSSIBLE
Weight
         http://bit.ly/s-eval
http://bit.ly/s-eval
Plan	
  around	
  your	
  known	
  obstacles	
  
Possible	
  Checklist	
  
q  Broadly	
  how	
  are	
  you	
  going	
  to	
  move	
  your	
  
    weight	
  across	
  distance,	
  and	
  reducing	
  each	
  as	
  
    necessary.	
  
q  Consider	
  the	
  depth	
  of	
  implementa=on	
  for	
  
    different	
  capabili=es	
  you	
  are	
  adding.	
  
q  Ensure	
  you	
  have	
  or	
  can	
  acquire	
  all	
  the	
  roles	
  
    and	
  processes	
  for	
  implementa=on	
  
q  Phase	
  things	
  in	
  a	
  way	
  such	
  that	
  you	
  get	
  
    rela=vely	
  high	
  impact	
  quickly.	
  
Avoid	
  abandoning	
  an	
  impossible	
  transforma=on	
  
.	
  



Avoid	
  Big	
  Bangs	
  
Avoid	
  Redesign-­‐Forget-­‐Redesign	
  
Define	
  enhancement	
  process	
  
Ongoing	
  Checklist	
  
q  Start	
  phasing	
  now.	
  
q  Truly	
  engage	
  with	
  stakeholders.	
  
q  Product	
  manage	
  your	
  website	
  (and	
  the	
  CMS	
  
    implementa=on).	
  
q  Carefully	
  consider	
  standardiza=on	
  levels	
  
This	
  presenta=on	
  on	
  Slideshare:	
  hYp://slidesha.re/QklvW8	
  
   Deep	
  Digital	
  Strategy	
  mini-­‐report:	
  hYp://bit.ly/deepdigital	
  
                                           	
  
Five	
  steps	
  program:	
  hYp://hobbsontech.com/five-­‐steps-­‐program	
  
                                           	
  
                                           	
  

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Deep Digital Strategy

  • 3. …  and  o3en  get  this  
  • 4. Why  the  mismatch?   •  Unfocused   •  Not  possible  in   the  first  place   •  Tried  all  at   once  rather   than  over  =me  
  • 6. Easy  to  use   Cost  effec=ve   Standardized   Cloud-­‐based   Fast  publishing   Customizable   E-­‐marke=ng   Secure   Agile   API   Drive  ac=on   Lead  genera=on   Responsive   Personaliza=on   Integra=on   Big  data   Like  others  in  my  industry   Mul=channel   Cura=on   Mul=lingual   Social  Media   Like  Amazon   Microsites   App-­‐like   Syndica=on   Metadata-­‐driven   Open  Source   Deepen  engagement   Like  my  compe=tor   A  strategy  isn’t  buzzword  bingo  
  • 7. Focus  Checklist   q  You  have  clearly  separated  out  what  is   essen$al  from  what  is  simply  desirable.   q  The  strategy  addresses  business  needs.   q  It  is  clear  enough  to  say  “no”  to  some   requests.   q  There  is  a  combina=on  of  “=meless”  goals  as   well  as  specific  near  term  goals.   q  Stakeholders  understand  it.  
  • 8. But  not  too  focused  on  one  aspect  
  • 9. Focus  on  what  is  important  and  unique  
  • 10. Example  vision:     Build  brand  affinity  via  nes=ng  and   trea=ng  the  customer  as  a  partner.   Focus  on  what  is  important  and  unique  
  • 11. Focus  to  avoid  this   hYp://www.kazanjian.net/pg_folly.html     Image  used  with  permission  of  Jim  Kazanjian  
  • 13. Weight http://bit.ly/s-eval
  • 15. Plan  around  your  known  obstacles  
  • 16. Possible  Checklist   q  Broadly  how  are  you  going  to  move  your   weight  across  distance,  and  reducing  each  as   necessary.   q  Consider  the  depth  of  implementa=on  for   different  capabili=es  you  are  adding.   q  Ensure  you  have  or  can  acquire  all  the  roles   and  processes  for  implementa=on   q  Phase  things  in  a  way  such  that  you  get   rela=vely  high  impact  quickly.  
  • 17. Avoid  abandoning  an  impossible  transforma=on  
  • 18.
  • 19. .   Avoid  Big  Bangs  
  • 22. Ongoing  Checklist   q  Start  phasing  now.   q  Truly  engage  with  stakeholders.   q  Product  manage  your  website  (and  the  CMS   implementa=on).   q  Carefully  consider  standardiza=on  levels  
  • 23. This  presenta=on  on  Slideshare:  hYp://slidesha.re/QklvW8   Deep  Digital  Strategy  mini-­‐report:  hYp://bit.ly/deepdigital     Five  steps  program:  hYp://hobbsontech.com/five-­‐steps-­‐program