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ISSIP Service Innovation Weekly Speaker Series
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May 6, 2024
Jim Spohrer (https://www.linkedin.com/in/spohrer/)
Thank-you to the student team at SJSU for creating my AI Digital Twin (version 1) using the HeyGen.com platform
For creating Jim Spohrer’s AI Digital Twin (version 1)
More coming here: https://issip.org/2024-collab-ai_digital_twins/
Also see: https://bradfordbl.github.io
SJSU MIS (Management of Information Systems)
Vincent Li (https://www.linkedin.com/in/vincentwli/)
Viola Shao (https://www.linkedin.com/in/viola-shao/)
Bradford Lee (https://www.linkedin.com/in/bradfordblee/)
Vy Nguyen (https://www.linkedin.com/in/vy-nguyen-communication/)
Victor Lin (https://www.linkedin.com/in/victor-lin27/)
Nikhil Bhatia (https://www.linkedin.com/in/nikhilbhatia89 /)
Training Data: https://youtu.be/DUqPYEp9buQ
Recording: TBD
Slides: TBD
SJSU Students AI Digital Twin of Jim Spohrer 20240506 v2.pptx
SJSU Students AI Digital Twin of Jim Spohrer 20240506 v2.pptxInternational Society of Service Innovation Professionals
ISSIP_Events_20240501
Title: 20240501 Healthcare Transformation - PSU Event Series
ISSIP_Blog Event_Post: https://issip.org/psu-series-transformation-by-industry-sector-healthcare/
Co-Hosts
Vittal Prabhu
https://www.linkedin.com/in/vittalprabhu/
Jim Spohrer
https://www.linkedin.com/in/spohrer/
Panelists
Sunil Kripilani
https://www.linkedin.com/in/sunilkripalani/
Harvey Castro, MD
https://www.linkedin.com/in/harveycastromd/
Chris DeFlitch, MD
https://www.linkedin.com/in/chris-deflitch-70285711/
Paul Griffin
https://www.linkedin.com/in/paul-griffin-45925715/
ISSIP_YouTube Recording: https://youtu.be/MfzeFWd70_g
ISSIP_Slideshare Presentation: https://www.slideshare.net/slideshow/20240501-healthcare-transformation-psu-event-seriespptx/267713553
ISSIP_LinkedIn_Company Post: https://www.linkedin.com/feed/update/urn:li:activity:7188206900851703810/
ISSIP_LinkedIn_Discussion Post: https://www.linkedin.com/feed/update/urn:li:activity:7188207698734211075/
ISSIP_Blog Event_Series_Post: https://issip.org/psu-issip-industry-transformation-discovery-series-launch-engineering-the-21st-century-service-economy/
---20240501 Healthcare Transformation - PSU Event Series.pptx
20240501 Healthcare Transformation - PSU Event Series.pptxInternational Society of Service Innovation Professionals
ISSIP_AI_Collab_20240426
DIGITAL TWINS FOR PEOPLE IN BUSINESS AND SOCIETAL ROLES
Sponsor: Jim Spohrer
Advisors: Vittaldas Prabhu, Anshul Balamwar
Alumni Coach: Toni Rae
YouTube Title: 20240525 PSU Spring 2024 AI Digital Twins Pitch Video
ISSIP_AI_Collab (Academic-Industry Collaboration Lab)
PSU_Spring_2024_Team
Topic: AI Digital Twins of People
TITLE: DIGITAL TWINS FOR PEOPLE IN BUSINESS AND SOCIETAL ROLES
Students
Bryn Goldman (https://www.linkedin.com/in/bryn-goldman-penn-state/)
Natalie Grim (https://www.linkedin.com/in/natalie-grim/)
Gonzalo Rambla (https://www.linkedin.com/in/gonzalo-rambla/)
Clare Relihan (https://www.linkedin.com/in/clarerelihan/)
Shakeb Siddiqui (https://www.linkedin.com/in/shakeb-siddiqui/)
Advisors
Prof. Vittal Prabhu - PSU I&SE (https://www.linkedin.com/in/vittalprabhu/)
Anshul Balamwar - Doctoral Candidate (https://www.linkedin.com/in/anshul-balamwar/)
Toni Rae - SAP, Alumni Coach (https://www.linkedin.com/in/tonirae/)
Client
Jim Spohrer - ISSIP (https://www.linkedin.com/in/spohrer/)
ISSIP YouTube Recording: https://youtu.be/YGWCji0WAzA
ISSIP YouTube Recording GitHub Walkthrough: https://youtu.be/ACidQSnhwJs
PSU Learning Factory Recording : https://www.youtube.com/watch?v=i28yoQjc560
GitHub: https://github.com/Shakeb100/IISSIP-DigitalTwins
ISSIP Slideshare Presentation: https://www.slideshare.net/slideshow/20240425-psu-issip-spr-24-final-presentationpptx/267538622
ISSIP Slideshare Whitepaper: https://www.slideshare.net/slideshow/20240425-psuspring2024-aidigitaltwins-aicollab-white-paperpdf/267538710
ISSIP Publications Whitepaper: https://issip.org/learning-center/white-paper/
ISSIP Kickoff Presentation: https://www.slideshare.net/slideshow/20240118-issipcollabpsu-v1-ai-digital-twinspptx/267539877
ISSIP Blog Post: https://issip.org/2024-collab-ai_digital_twins/20240426 PSU ISSIP AI_Digital_Twins Showcase Poster.pptx
20240426 PSU ISSIP AI_Digital_Twins Showcase Poster.pptxInternational Society of Service Innovation Professionals
ISSIP_AI_Collab (Academic-Industry Collaboration Lab)
PSU_Spring_2024_Team
Topic: AI Digital Twins of People
TITLE: DIGITAL TWINS FOR PEOPLE IN BUSINESS AND SOCIETAL ROLES
Students
Bryn Goldman (https://www.linkedin.com/in/bryn-goldman-penn-state/)
Natalie Grim (https://www.linkedin.com/in/natalie-grim/)
Gonzalo Rambla (https://www.linkedin.com/in/gonzalo-rambla/)
Clare Relihan (https://www.linkedin.com/in/clarerelihan/)
Shakeb Siddiqui (https://www.linkedin.com/in/shakeb-siddiqui/)
Advisors
Prof. Vittal Prabhu - PSU I&SE (https://www.linkedin.com/in/vittalprabhu/)
Anshul Balamwar - Doctoral Candidate (https://www.linkedin.com/in/anshul-balamwar/)
Toni Rae - SAP, Alumni Coach (https://www.linkedin.com/in/tonirae/)
Client
Jim Spohrer - ISSIP (https://www.linkedin.com/in/spohrer/)
ISSIP YouTube Recording: https://youtu.be/YGWCji0WAzA
PSU Learning Factory Recording : https://www.youtube.com/watch?v=i28yoQjc560
GitHub: https://github.com/Shakeb100/IISSIP-DigitalTwins
ISSIP Slideshare Presentation: https://www.slideshare.net/slideshow/20240425-psu-issip-spr-24-final-presentationpptx/267538622
ISSIP Slideshare Whitepaper: https://www.slideshare.net/slideshow/20240425-psuspring2024-aidigitaltwins-aicollab-white-paperpdf/267538710
ISSIP Publications Whitepaper: https://issip.org/learning-center/white-paper/
ISSIP Kickoff Presentation: TBD
ISSIP Blog Post: TBD20240118 ISSIP_Collab_PSU v1 AI Digital Twins.pptx
20240118 ISSIP_Collab_PSU v1 AI Digital Twins.pptxInternational Society of Service Innovation Professionals
ISSIP_AI_Collab (Academic-Industry Collaboration Lab)
PSU_Spring_2024_Team
Topic: AI Digital Twins of People
TITLE: DIGITAL TWINS FOR PEOPLE IN BUSINESS AND SOCIETAL ROLES
Students
Bryn Goldman (https://www.linkedin.com/in/bryn-goldman-penn-state/)
Natalie Grim (https://www.linkedin.com/in/natalie-grim/)
Gonzalo Rambla (https://www.linkedin.com/in/gonzalo-rambla/)
Clare Relihan (https://www.linkedin.com/in/clarerelihan/)
Shakeb Siddiqui (https://www.linkedin.com/in/shakeb-siddiqui/)
Advisors
Prof. Vittal Prabhu - PSU I&SE (https://www.linkedin.com/in/vittalprabhu/)
Anshul Balamwar - Doctoral Candidate (https://www.linkedin.com/in/anshul-balamwar/)
Toni Rae - SAP, Alumni Coach (https://www.linkedin.com/in/tonirae/)
Client
Jim Spohrer - ISSIP (https://www.linkedin.com/in/spohrer/)
ISSIP YouTube Recording: https://youtu.be/YGWCji0WAzA
PSU Learning Factory Recording : https://www.youtube.com/watch?v=i28yoQjc560
GitHub: https://github.com/Shakeb100/IISSIP-DigitalTwins
ISSIP Slideshare Presentation: https://www.slideshare.net/slideshow/20240425-psu-issip-spr-24-final-presentationpptx/267538622
ISSIP Slideshare Whitepaper: TBD
ISSIP Blog Post: TBD20240425 PSU_Spring_2024 AI_Digital_Twins AI_Collab White Paper.pdf
20240425 PSU_Spring_2024 AI_Digital_Twins AI_Collab White Paper.pdfInternational Society of Service Innovation Professionals
ISSIP_AI_Collab (Academic-Industry Collaboration Lab)
PSU_Spring_2024_Team
Topic: AI Digital Twins of People
TITLE: DIGITAL TWINS FOR PEOPLE IN BUSINESS AND SOCIETAL ROLES
Students
Bryn Goldman (https://www.linkedin.com/in/bryn-goldman-penn-state/)
Natalie Grim (https://www.linkedin.com/in/natalie-grim/)
Gonzalo Rambla (https://www.linkedin.com/in/gonzalo-rambla/)
Clare Relihan (https://www.linkedin.com/in/clarerelihan/)
Shakeb Siddiqui (https://www.linkedin.com/in/shakeb-siddiqui/)
Advisors
Prof. Vittal Prabhu - PSU I&SE (https://www.linkedin.com/in/vittalprabhu/)
Anshul Balamwar - Doctoral Candidate (https://www.linkedin.com/in/anshul-balamwar/)
Toni Rae - SAP, Alumni Coach (https://www.linkedin.com/in/tonirae/)
Client
Jim Spohrer - ISSIP (https://www.linkedin.com/in/spohrer/)
ISSIP YouTube Recording: https://youtu.be/YGWCji0WAzA
PSU Learning Factory Recording : https://www.youtube.com/watch?v=i28yoQjc560
GitHub: https://github.com/Shakeb100/IISSIP-DigitalTwins
ISSIP Slideshare Presentation: TBD
ISSIP Slideshare Whitepaper: TBD
ISSIP Blog Post: TBD20240425 PSU ISSIP SPR 24 Final Presentation.pptx
20240425 PSU ISSIP SPR 24 Final Presentation.pptxInternational Society of Service Innovation Professionals
ISSIP_Event_20240410
20240410 Welcome_To_ISSIP
Michele Carroll, ISSIP Executive Director
LinkedIn: https://www.linkedin.com/in/mmcarroll/
Vaishali Mane, ISSIP Community Engagement Leader
LinkedinIn: https://www.linkedin.com/in/vaishalimane/
Jim Spohrer, ISSIP Board Member and Co-Founder
LinkedIn: https://www.linkedin.com/in/spohrer/
Michele_Welcome_Slides: https://www.slideshare.net/slideshow/20240409-engage-with-issip2024-michelecarrollpptx/267187488
Michele_Welcome_Recording: https://youtu.be/htspKBEDE94
This_Event_Slides: TBD
This_Event_Recording: TBD20240410 ISSIP GGG Qtrly Community Connection Slides.pptx
20240410 ISSIP GGG Qtrly Community Connection Slides.pptxInternational Society of Service Innovation Professionals
ISSIP_Event_20240409
20240409 Welcome_To_ISSIP
Michele Carroll, ISSIP Executive Director
LinkedIn: https://www.linkedin.com/in/mmcarroll/
Slides: TBD
Recording: https://youtu.be/htspKBEDE9420240409 Engage with ISSIP_2024 Michele_Carroll.pptx
20240409 Engage with ISSIP_2024 Michele_Carroll.pptxInternational Society of Service Innovation Professionals
Recommended
May 6, 2024
Jim Spohrer (https://www.linkedin.com/in/spohrer/)
Thank-you to the student team at SJSU for creating my AI Digital Twin (version 1) using the HeyGen.com platform
For creating Jim Spohrer’s AI Digital Twin (version 1)
More coming here: https://issip.org/2024-collab-ai_digital_twins/
Also see: https://bradfordbl.github.io
SJSU MIS (Management of Information Systems)
Vincent Li (https://www.linkedin.com/in/vincentwli/)
Viola Shao (https://www.linkedin.com/in/viola-shao/)
Bradford Lee (https://www.linkedin.com/in/bradfordblee/)
Vy Nguyen (https://www.linkedin.com/in/vy-nguyen-communication/)
Victor Lin (https://www.linkedin.com/in/victor-lin27/)
Nikhil Bhatia (https://www.linkedin.com/in/nikhilbhatia89 /)
Training Data: https://youtu.be/DUqPYEp9buQ
Recording: TBD
Slides: TBD
SJSU Students AI Digital Twin of Jim Spohrer 20240506 v2.pptx
SJSU Students AI Digital Twin of Jim Spohrer 20240506 v2.pptxInternational Society of Service Innovation Professionals
ISSIP_Events_20240501
Title: 20240501 Healthcare Transformation - PSU Event Series
ISSIP_Blog Event_Post: https://issip.org/psu-series-transformation-by-industry-sector-healthcare/
Co-Hosts
Vittal Prabhu
https://www.linkedin.com/in/vittalprabhu/
Jim Spohrer
https://www.linkedin.com/in/spohrer/
Panelists
Sunil Kripilani
https://www.linkedin.com/in/sunilkripalani/
Harvey Castro, MD
https://www.linkedin.com/in/harveycastromd/
Chris DeFlitch, MD
https://www.linkedin.com/in/chris-deflitch-70285711/
Paul Griffin
https://www.linkedin.com/in/paul-griffin-45925715/
ISSIP_YouTube Recording: https://youtu.be/MfzeFWd70_g
ISSIP_Slideshare Presentation: https://www.slideshare.net/slideshow/20240501-healthcare-transformation-psu-event-seriespptx/267713553
ISSIP_LinkedIn_Company Post: https://www.linkedin.com/feed/update/urn:li:activity:7188206900851703810/
ISSIP_LinkedIn_Discussion Post: https://www.linkedin.com/feed/update/urn:li:activity:7188207698734211075/
ISSIP_Blog Event_Series_Post: https://issip.org/psu-issip-industry-transformation-discovery-series-launch-engineering-the-21st-century-service-economy/
---20240501 Healthcare Transformation - PSU Event Series.pptx
20240501 Healthcare Transformation - PSU Event Series.pptxInternational Society of Service Innovation Professionals
ISSIP_AI_Collab_20240426
DIGITAL TWINS FOR PEOPLE IN BUSINESS AND SOCIETAL ROLES
Sponsor: Jim Spohrer
Advisors: Vittaldas Prabhu, Anshul Balamwar
Alumni Coach: Toni Rae
YouTube Title: 20240525 PSU Spring 2024 AI Digital Twins Pitch Video
ISSIP_AI_Collab (Academic-Industry Collaboration Lab)
PSU_Spring_2024_Team
Topic: AI Digital Twins of People
TITLE: DIGITAL TWINS FOR PEOPLE IN BUSINESS AND SOCIETAL ROLES
Students
Bryn Goldman (https://www.linkedin.com/in/bryn-goldman-penn-state/)
Natalie Grim (https://www.linkedin.com/in/natalie-grim/)
Gonzalo Rambla (https://www.linkedin.com/in/gonzalo-rambla/)
Clare Relihan (https://www.linkedin.com/in/clarerelihan/)
Shakeb Siddiqui (https://www.linkedin.com/in/shakeb-siddiqui/)
Advisors
Prof. Vittal Prabhu - PSU I&SE (https://www.linkedin.com/in/vittalprabhu/)
Anshul Balamwar - Doctoral Candidate (https://www.linkedin.com/in/anshul-balamwar/)
Toni Rae - SAP, Alumni Coach (https://www.linkedin.com/in/tonirae/)
Client
Jim Spohrer - ISSIP (https://www.linkedin.com/in/spohrer/)
ISSIP YouTube Recording: https://youtu.be/YGWCji0WAzA
ISSIP YouTube Recording GitHub Walkthrough: https://youtu.be/ACidQSnhwJs
PSU Learning Factory Recording : https://www.youtube.com/watch?v=i28yoQjc560
GitHub: https://github.com/Shakeb100/IISSIP-DigitalTwins
ISSIP Slideshare Presentation: https://www.slideshare.net/slideshow/20240425-psu-issip-spr-24-final-presentationpptx/267538622
ISSIP Slideshare Whitepaper: https://www.slideshare.net/slideshow/20240425-psuspring2024-aidigitaltwins-aicollab-white-paperpdf/267538710
ISSIP Publications Whitepaper: https://issip.org/learning-center/white-paper/
ISSIP Kickoff Presentation: https://www.slideshare.net/slideshow/20240118-issipcollabpsu-v1-ai-digital-twinspptx/267539877
ISSIP Blog Post: https://issip.org/2024-collab-ai_digital_twins/20240426 PSU ISSIP AI_Digital_Twins Showcase Poster.pptx
20240426 PSU ISSIP AI_Digital_Twins Showcase Poster.pptxInternational Society of Service Innovation Professionals
ISSIP_AI_Collab (Academic-Industry Collaboration Lab)
PSU_Spring_2024_Team
Topic: AI Digital Twins of People
TITLE: DIGITAL TWINS FOR PEOPLE IN BUSINESS AND SOCIETAL ROLES
Students
Bryn Goldman (https://www.linkedin.com/in/bryn-goldman-penn-state/)
Natalie Grim (https://www.linkedin.com/in/natalie-grim/)
Gonzalo Rambla (https://www.linkedin.com/in/gonzalo-rambla/)
Clare Relihan (https://www.linkedin.com/in/clarerelihan/)
Shakeb Siddiqui (https://www.linkedin.com/in/shakeb-siddiqui/)
Advisors
Prof. Vittal Prabhu - PSU I&SE (https://www.linkedin.com/in/vittalprabhu/)
Anshul Balamwar - Doctoral Candidate (https://www.linkedin.com/in/anshul-balamwar/)
Toni Rae - SAP, Alumni Coach (https://www.linkedin.com/in/tonirae/)
Client
Jim Spohrer - ISSIP (https://www.linkedin.com/in/spohrer/)
ISSIP YouTube Recording: https://youtu.be/YGWCji0WAzA
PSU Learning Factory Recording : https://www.youtube.com/watch?v=i28yoQjc560
GitHub: https://github.com/Shakeb100/IISSIP-DigitalTwins
ISSIP Slideshare Presentation: https://www.slideshare.net/slideshow/20240425-psu-issip-spr-24-final-presentationpptx/267538622
ISSIP Slideshare Whitepaper: https://www.slideshare.net/slideshow/20240425-psuspring2024-aidigitaltwins-aicollab-white-paperpdf/267538710
ISSIP Publications Whitepaper: https://issip.org/learning-center/white-paper/
ISSIP Kickoff Presentation: TBD
ISSIP Blog Post: TBD20240118 ISSIP_Collab_PSU v1 AI Digital Twins.pptx
20240118 ISSIP_Collab_PSU v1 AI Digital Twins.pptxInternational Society of Service Innovation Professionals
ISSIP_AI_Collab (Academic-Industry Collaboration Lab)
PSU_Spring_2024_Team
Topic: AI Digital Twins of People
TITLE: DIGITAL TWINS FOR PEOPLE IN BUSINESS AND SOCIETAL ROLES
Students
Bryn Goldman (https://www.linkedin.com/in/bryn-goldman-penn-state/)
Natalie Grim (https://www.linkedin.com/in/natalie-grim/)
Gonzalo Rambla (https://www.linkedin.com/in/gonzalo-rambla/)
Clare Relihan (https://www.linkedin.com/in/clarerelihan/)
Shakeb Siddiqui (https://www.linkedin.com/in/shakeb-siddiqui/)
Advisors
Prof. Vittal Prabhu - PSU I&SE (https://www.linkedin.com/in/vittalprabhu/)
Anshul Balamwar - Doctoral Candidate (https://www.linkedin.com/in/anshul-balamwar/)
Toni Rae - SAP, Alumni Coach (https://www.linkedin.com/in/tonirae/)
Client
Jim Spohrer - ISSIP (https://www.linkedin.com/in/spohrer/)
ISSIP YouTube Recording: https://youtu.be/YGWCji0WAzA
PSU Learning Factory Recording : https://www.youtube.com/watch?v=i28yoQjc560
GitHub: https://github.com/Shakeb100/IISSIP-DigitalTwins
ISSIP Slideshare Presentation: https://www.slideshare.net/slideshow/20240425-psu-issip-spr-24-final-presentationpptx/267538622
ISSIP Slideshare Whitepaper: TBD
ISSIP Blog Post: TBD20240425 PSU_Spring_2024 AI_Digital_Twins AI_Collab White Paper.pdf
20240425 PSU_Spring_2024 AI_Digital_Twins AI_Collab White Paper.pdfInternational Society of Service Innovation Professionals
ISSIP_AI_Collab (Academic-Industry Collaboration Lab)
PSU_Spring_2024_Team
Topic: AI Digital Twins of People
TITLE: DIGITAL TWINS FOR PEOPLE IN BUSINESS AND SOCIETAL ROLES
Students
Bryn Goldman (https://www.linkedin.com/in/bryn-goldman-penn-state/)
Natalie Grim (https://www.linkedin.com/in/natalie-grim/)
Gonzalo Rambla (https://www.linkedin.com/in/gonzalo-rambla/)
Clare Relihan (https://www.linkedin.com/in/clarerelihan/)
Shakeb Siddiqui (https://www.linkedin.com/in/shakeb-siddiqui/)
Advisors
Prof. Vittal Prabhu - PSU I&SE (https://www.linkedin.com/in/vittalprabhu/)
Anshul Balamwar - Doctoral Candidate (https://www.linkedin.com/in/anshul-balamwar/)
Toni Rae - SAP, Alumni Coach (https://www.linkedin.com/in/tonirae/)
Client
Jim Spohrer - ISSIP (https://www.linkedin.com/in/spohrer/)
ISSIP YouTube Recording: https://youtu.be/YGWCji0WAzA
PSU Learning Factory Recording : https://www.youtube.com/watch?v=i28yoQjc560
GitHub: https://github.com/Shakeb100/IISSIP-DigitalTwins
ISSIP Slideshare Presentation: TBD
ISSIP Slideshare Whitepaper: TBD
ISSIP Blog Post: TBD20240425 PSU ISSIP SPR 24 Final Presentation.pptx
20240425 PSU ISSIP SPR 24 Final Presentation.pptxInternational Society of Service Innovation Professionals
ISSIP_Event_20240410
20240410 Welcome_To_ISSIP
Michele Carroll, ISSIP Executive Director
LinkedIn: https://www.linkedin.com/in/mmcarroll/
Vaishali Mane, ISSIP Community Engagement Leader
LinkedinIn: https://www.linkedin.com/in/vaishalimane/
Jim Spohrer, ISSIP Board Member and Co-Founder
LinkedIn: https://www.linkedin.com/in/spohrer/
Michele_Welcome_Slides: https://www.slideshare.net/slideshow/20240409-engage-with-issip2024-michelecarrollpptx/267187488
Michele_Welcome_Recording: https://youtu.be/htspKBEDE94
This_Event_Slides: TBD
This_Event_Recording: TBD20240410 ISSIP GGG Qtrly Community Connection Slides.pptx
20240410 ISSIP GGG Qtrly Community Connection Slides.pptxInternational Society of Service Innovation Professionals
ISSIP_Event_20240409
20240409 Welcome_To_ISSIP
Michele Carroll, ISSIP Executive Director
LinkedIn: https://www.linkedin.com/in/mmcarroll/
Slides: TBD
Recording: https://youtu.be/htspKBEDE9420240409 Engage with ISSIP_2024 Michele_Carroll.pptx
20240409 Engage with ISSIP_2024 Michele_Carroll.pptxInternational Society of Service Innovation Professionals
ISSIP_Events_20240313
ISSIP Website Event URL:
https://issip.org/event/issip-ambassador-kevin-clark-of-content-revolution-to-kick-off-ambassador-event-panel-series-2024/
Title: Customer Wellness & Fitness - Free ISSIP Webinar
Date: March 13, 2024 (Wednesday)
Speakers:
Kevin Clark - Lead Panelist and ISSIP Ambassador, Founder and President, Content Evolution
https://www.linkedin.com/in/kevin-clark-0057b81/
Martin Vilsøe - US CEO, Implement Consulting Group
https://www.linkedin.com/in/martin-vilsøe-a51981/
Max Turner - SVP emeritus for Market Insights and Research for Bank of America Merrill Lynch
https://www.linkedin.com/in/mackturner/
Abstract:
Customer Wellness & Fitness reveals the major cycles and moments of joy and disappointment in strategic service outsourcing engagements. At the core of this thesis is applying the physician’s Hippocratic Oath to complex service engagements: “To Do No Harm.” Service agreements describing these engagements generally last anywhere from three years to ten years and represent hundreds of millions and at times billions of dollars of revenue over the contract period. We discover the first six months prior to contract signing and the first six months after contract signing represent a critical year. This is when the seeds are sown in the soil of the relationship for sustainable satisfaction and healthy performance or dissatisfaction and interaction illness. Developed diagnostics allow teams to understand if working together is on-track for success or will derail and wither early-on. Starting with inquiry and research for IBM clients and then observations with other enterprises and their clients value chain partners, there are observable patterns contributing to customer wellness and fitness across a constellation of enterprise activities. The good news: Most derailment factors are preventable. The bad news: Organization inertia and inappropriate incentives along with insufficient key performance indicators (KPIs) and service level agreements (SLAs) whether delivered by people or platforms continue to plague strategic relationships.
With support from:
Jim Spohrer - Board of Directors
https://www.linkedin.com/in/spohrer/
Christine Ouyang - Ambassador Leader
https://www.linkedin.com/in/christine-ouyang/
Michele Carroll - Executive Director
https://www.linkedin.com/in/mmcarroll/
Recording: https://youtu.be/W6JqyuXOC8Q
Slides: https://www.slideshare.net/slideshows/20240313-customerwellnessandfitness-issipambassadors-kevinclark-pptx/266786796
20240313 Customer_Wellness_and_Fitness ISSIP_Ambassadors Kevin_Clark .pptx
20240313 Customer_Wellness_and_Fitness ISSIP_Ambassadors Kevin_Clark .pptxInternational Society of Service Innovation Professionals
Progress_Update_and_BoardOfDirectors_Call
January 31, 2024
Michele Carroll, ISSIP Executive Director
Deb Stokes, ISSIP President
ISSIP Leadership - https://issip.org/issip-leadership/
Agenda
Welcome - Michele Carroll
President’s Welcome - Deb Stokes
-Recognize Outgoing President
-Vision for 2024
ISSIP 2023 in Review
Overall - key metrics - Michele Carroll
Events, Publishing - Jim Spohrer
Awards - Haroon Abbu
Ambassadors - Christine Ouyang
AI Collab Pilot - Debra Satterfield
New in 2024 - Vaishali Mane
- Give. Get. Grow! 2024!
ISSIP Community: Why I Joined, Best in 2023, Priority 2024
Institutional, BOD Members
Closing - Deb Stokes
Recording: https://youtu.be/QH80aMx2kJA
Slides: https://www.slideshare.net/slideshows/20240131-progressupdateboardofdirectorspptx/26601882220240131 Progress_Update_BoardofDirectors.pptx
20240131 Progress_Update_BoardofDirectors.pptxInternational Society of Service Innovation Professionals
20240117 MyTMe - The T-shape metric - ISSIP Workshop 1-17-24.PDF
MyT-Me Your Personal T-Shape Scoring App
ISSIP (https://www.ISSIP.org)
Presented by
Lou Freund, Ph.D.
ISSIP Fellow
Professor Emeritus
San José State University
LEFreund@T-ShapeSolutions.com
For support exploring the platform:
Email: LEFreund@T-ShapeSolutions.com
and/or
Connect on LinkedIn with Pavel Savva (add a message "MyTMe")
Pavel_Savva (https://www.linkedin.com/in/pavelsavva/)
Lou_Freund (https://www.linkedin.com/in/louis-freund-05150518/)MyTMe - The T-shape metric - ISSIP Workshop 1-17-24.pdf
MyTMe - The T-shape metric - ISSIP Workshop 1-17-24.pdfInternational Society of Service Innovation Professionals
ISSIP AI Collab 2023
Penn State University (PSU) Capstone Team
PSU 2023 Fall
PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/
*** Service Innovation Case Studies
Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf
Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/
Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx
Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf
Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/
ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf
ATM GitHub -
ATM Video - https://player.hourone.ai/f3c75b67d76d4244ae4e4a40de6f93cc
ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx
SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf
SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/
*** Playbook and other materials
Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx
Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx
Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx
Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx
Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv
*** Learning Factory Capstone Team:
John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8)
Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5)
Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/)
Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)PSU 2023 Final Showcase - ISSIP_AI_Collab.pptx
PSU 2023 Final Showcase - ISSIP_AI_Collab.pptxInternational Society of Service Innovation Professionals
ISSIP AI Collab 2023
Penn State University (PSU) Capstone Team
PSU 2023 Fall
PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/
*** Service Innovation Case Studies
Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf
Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/
Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx
Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf
Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/
ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf
ATM GitHub -
ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx
SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf
SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/
*** Playbook and other materials
Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx
Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx
Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx
Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx
Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv
*** Learning Factory Capstone Team:
John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8)
Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5)
Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/)
Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)PSU 2023 Final Presentation ISSIP_AI_Collab.pptx
PSU 2023 Final Presentation ISSIP_AI_Collab.pptxInternational Society of Service Innovation Professionals
ISSIP AI Collab 2023
Penn State University (PSU) Capstone Team
PSU 2023 Fall
PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/
*** Service Innovation Case Studies
Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf
Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/
Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx
Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf
Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/
ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf
ATM GitHub -
ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx
SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf
SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/
*** Playbook and other materials
Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx
Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx
Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx
Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx
Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv
*** Learning Factory Capstone Team:
John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8)
Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5)
Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/)
Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)PSU 2023 Final Report - ISSIP_AI_Collab.docx
PSU 2023 Final Report - ISSIP_AI_Collab.docxInternational Society of Service Innovation Professionals
ISSIP AI Collab 2023
Penn State University (PSU) Capstone Team
PSU 2023 Fall
PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/
*** Service Innovation Case Studies
Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf
Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/
Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx
Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf
Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/
ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf
ATM GitHub -
ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx
SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf
SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/
*** Playbook and other materials
Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx
Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx
Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx
Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx
Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv
*** Learning Factory Capstone Team:
John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8)
Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5)
Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/)
Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)PSU 2023 ATM Case Study Guide - AutomaticTellerMachine.pptx
PSU 2023 ATM Case Study Guide - AutomaticTellerMachine.pptxInternational Society of Service Innovation Professionals
ISSIP AI Collab 2023
Penn State University (PSU) Capstone Team
PSU 2023 Fall
PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/
*** Service Innovation Case Studies
Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf
Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/
Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx
Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf
Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/
ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf
ATM GitHub -
ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx
SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf
SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/
*** Playbook and other materials
Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx
Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx
Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx
Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx
Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv
*** Learning Factory Capstone Team:
John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8)
Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5)
Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/)
Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)PSU 2023 Service Innovation Case - Airplane.pdf
PSU 2023 Service Innovation Case - Airplane.pdfInternational Society of Service Innovation Professionals
ISSIP AI Collab 2023
Penn State University (PSU) Capstone Team
PSU 2023 Fall
PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/
*** Service Innovation Case Studies
Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf
Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/
Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx
Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf
Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/
ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf
ATM GitHub -
ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx
SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf
SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/
*** Playbook and other materials
Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx
Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx
Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx
Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx
Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv
*** Learning Factory Capstone Team:
John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8)
Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5)
Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/)
Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)PSU 2023 Service Innovation Case - SocialMedia.pdf
PSU 2023 Service Innovation Case - SocialMedia.pdfInternational Society of Service Innovation Professionals
ISSIP AI Collab 2023
Penn State University (PSU) Capstone Team
PSU 2023 Fall
PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/
*** Service Innovation Case Studies
Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf
Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/
Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx
Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf
Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/
ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf
ATM GitHub -
ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx
SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf
SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/
*** Playbook and other materials
Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx
Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx
Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx
Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx
Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv
*** Learning Factory Capstone Team:
John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8)
Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5)
Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/)
Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)PSU 2023 Service Innovation Case - Automobile.pdf
PSU 2023 Service Innovation Case - Automobile.pdfInternational Society of Service Innovation Professionals
ISSIP AI Collab 2023
Penn State University (PSU) Capstone Team
PSU 2023 Fall
PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/
*** Service Innovation Case Studies
Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf
Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/
Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx
Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf
Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/
ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf
ATM GitHub -
ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx
SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf
SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/
*** Playbook and other materials
Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx
Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx
Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx
Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx
Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv
*** Learning Factory Capstone Team:
John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8)
Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5)
Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/)
Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)PSU 2023 Final Playbook - ISSIP_AI_Collab.pptx
PSU 2023 Final Playbook - ISSIP_AI_Collab.pptxInternational Society of Service Innovation Professionals
NHH - FRONT LINES ON ADOPTION OF DIGITAL AND AI-BASED SERVICES
November 5, 2023
Speaker: Jim Spohrer (https://www.linkedin.com/in/spohrer/)
Host: Tor Andreassen (https://www.linkedin.com/in/tor-wallin-andreassen-1aa9031/)
Companion presentation: https://www.slideshare.net/issip/nhh-20231105-v6pptx
Intelligence Augmentation Reading List - Spohrer 20231008.docx
Intelligence Augmentation Reading List - Spohrer 20231008.docxInternational Society of Service Innovation Professionals
Panel: Financing AI for Climate
Thursday October 26 - 4:45-5:30 ET/1:45-2:30 PT (in person, online zoom)
Moderator: Jim Spohrer, program committee member (https://www.linkedin.com/in/spohrer/)
Co-Organizer: Peetak Mitra (https://www.linkedin.com/in/peetak/) [we should have 1-2 slide from you about you and your company, I can present for you or run a short video]
Panelist: James E. Mister (https://www.linkedin.com/in/jmister/)
Panelist: Honour Masters (https://www.linkedin.com/in/honour-masters-20428753/)
Panelist: Matthew Blain (https://www.linkedin.com/in/matthew-blain-vc/)
Panelist: Sylvia Spengler (https://www.linkedin.com/in/sylvia-spengler-26805650/)
Panelist: Erica Briscoe (https://www.linkedin.com/in/erica-briscoe-702a4511/)
AAAI FSS conference website: https://aaai.org/conference/fall-symposia/aaai-2023-fall-symposium-series/
AI & Climate subconference series: https://www.climatechange.ai/events/aaaifss2023
AAAI 2023 FSS - AI & Climate - Panel on Financing 20231026 v4.pptx
AAAI 2023 FSS - AI & Climate - Panel on Financing 20231026 v4.pptxInternational Society of Service Innovation Professionals
SSIP Ambassadors Annual Meeting - Round1 and Round2
Host: Christine Ouyang, ISSIP Ambassador Lead (https://www.linkedin.com/in/christine-ouyang/)
Round1 = Asia Friendly Time - Tuesday October 24, 2023 8pm ET/5pm PT)
Round2 = Europe Friendly Time - Wednesday October 25, 2023 (9am ET/6am PT)
ISSIP Ambassadors
https://issip.org/about-issip/community/ambassadors/
ISSIP blog - where we hope ISSIP Ambassadors will contribute an article in 2024
https://issip.org/blog/
Example Christine on Edge Cloud: https://issip.org/edge-computing-what-it-is-and-what-its-future-holds-for-us/
Example Utpal on 5G: https://issip.org/5g-and-future-of-communications/
Or if they lead an ISSIP Supported Conference with Best Paper Awards
Example ICServ: https://issip.org/2023-icserv-conference-awards/
Example HSSE: https://issip.org/2023-hsse-conference-best-paper-awards/
See conferences here: https://issip.org/2023-upcoming-conferences/
Self-Nomination - ISSIP Ambassador of the Year 2023
https://docs.google.com/forms/d/e/1FAIpQLSfBMV1h7_9BLPi3IvdSV88UgtATnisGXy9z3YpEbV84KgPkAw/viewform
Recording_Round1: https://youtu.be/zT7XR-KCOr0
Recording_Round2: https://youtu.be/-D8jtrcjhtQ
Slides: https://www.slideshare.net/issip/20231024-issip-ambassadors-annual-callpptx
GenerativeAI_Blog_Drafts: https://www.slideshare.net/issip/issip-ambassadors-20231023-v1docx20231024 ISSIP ambassadors annual call.pptx
20231024 ISSIP ambassadors annual call.pptxInternational Society of Service Innovation Professionals
ISSIP 2023 Discovery Summit: Tech for Good
Wednesday September 27, 2023 9am-11am PT
How can we guide development, understanding and implementation of technology to ensure benefit to people, business, and society?
Join us for our September 27 “Tech for Good” ISSIP Discovery Summit for an in-depth conversation on why and how technology can indeed be good for everyone. We’ll hear leading authorities from multiple perspectives - NGO, industry and academia with moderated dialogue and opportunity for engagement and interaction with the ISSIP community on this important topic.
Event Flow
Welcome – ISSIP President Utpal Mangla of IBM
2023 ISSIP Tech for Good Survey Findings – Michele Carroll, Executive Director – ISSIP (Click here to take 5 min survey!)
Keynote Address - “Multidisciplinary by Design: Leveraging diverse teams to advance innovation and equity” -- Carlotta Arthur, Executive Director, Division of Behavioral and Social Sciences and Education (DBASSE), National Academies of Sciences, Engineering and Medicine (NASEM)
Tech for Good Panel:
Moderator - Event Chair, Deborah Stokes of Dell Technologies and ISSIP Vice President
Panelists:
Vanita Wells, VP, Customer & Inventory Operations (Reality Labs), Meta
David Lee – Director Tech for Good Lab at Baskin Engineering School, UC Santa Cruz
Renee Yao – Global Lead, Healthcare AI Startups, NVIDIA
Nicole Reineke, Founder & CTO, SHIFT5.ai
Event Recording: https://youtu.be/GNU28N_B238
Event Presentation: https://www.slideshare.net/issip/20230927-techforgood-discoverysummitpdf
Event Survey: https://tinyurl.com/ISSIPTechForGood
Event Whitepaper: TBD - hhttps://issip.org/learning-center/white-paper/
Event Description: https://issip.org/issip-discovery-summits2/20230927 Tech_For_Good Discovery_Summit.pdf
20230927 Tech_For_Good Discovery_Summit.pdfInternational Society of Service Innovation Professionals
Title (Recording, Deck): 20230920 Best_Overall_Luna_XIO Arman_Maghbouleh Award_Talk
Best Overall Luna XIO, by Arman Maghbouleh
ISSIP Award Talk Series: https://issip.org/awards-excellence-in-service-innovation/
Wednesday September 220, 2023 @ 7:30am (7:30am PT, 10:30am ET, 16:30 CET, 11:30 JST)
Arman Maghbouleh (Luna XIO)
https://www.linkedin.com/in/arman-m6/
Summary: 2023 Excellence in Service best overall, Luna is the world’s first standard for BLE-to-cloud communications as a service
Slides: https://www.slideshare.net/issip/20230920-issipexcellenceaward-lunaxiopptx
Recording: https://youtu.be/DMBSPVJFqL0
Award Description:
2023 Awards - https://issip.org/issip-2023-excellence-in-service-innovation-awards/
Award Type: Overall Impact – Business, Society, Innovation
Innovation: Luna BLE-to-Cloud Protocol
Summary: Luna is the world’s first standard for BLE-to-cloud communications as a service. It is secure. It is bidirectional. It should’ve been devised ten years ago at the same time beaconing was introduced and indeed many have implemented BLE-to-cloud communication verticals but none have tried or succeeded in developing a standard that makes this connectivity open to (almost) any device and any application. As BLE (Bluetooth Low Energy) devices proliferate in an expanding IoT (Internet-of-Things) ecosystem, standards that enable XaaS (Everything as a service) are of increasing importance to enable advancing technical capabilities, business model benefits, and institutional arrangements to mitigate any potential harms.
Organization: Luna XIO, Inc. (https://lunaxio.com)
Primary Contact: Arman Maghbouleh (https://www.linkedin.com/in/arman-m6/)
Core Team: Alan Gous, Jeff Bazar, Mat Taylor, Greg Stanek, Manikandan Nambiar
Host:
Jim Spohrer, Member of Board of Director ISSIP
https://www.linkedin.com/in/spohrer/20230920 ISSIP_Excellence_Award Luna_XIO.pptx
20230920 ISSIP_Excellence_Award Luna_XIO.pptxInternational Society of Service Innovation Professionals
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ISSIP_Events_20240313
ISSIP Website Event URL:
https://issip.org/event/issip-ambassador-kevin-clark-of-content-revolution-to-kick-off-ambassador-event-panel-series-2024/
Title: Customer Wellness & Fitness - Free ISSIP Webinar
Date: March 13, 2024 (Wednesday)
Speakers:
Kevin Clark - Lead Panelist and ISSIP Ambassador, Founder and President, Content Evolution
https://www.linkedin.com/in/kevin-clark-0057b81/
Martin Vilsøe - US CEO, Implement Consulting Group
https://www.linkedin.com/in/martin-vilsøe-a51981/
Max Turner - SVP emeritus for Market Insights and Research for Bank of America Merrill Lynch
https://www.linkedin.com/in/mackturner/
Abstract:
Customer Wellness & Fitness reveals the major cycles and moments of joy and disappointment in strategic service outsourcing engagements. At the core of this thesis is applying the physician’s Hippocratic Oath to complex service engagements: “To Do No Harm.” Service agreements describing these engagements generally last anywhere from three years to ten years and represent hundreds of millions and at times billions of dollars of revenue over the contract period. We discover the first six months prior to contract signing and the first six months after contract signing represent a critical year. This is when the seeds are sown in the soil of the relationship for sustainable satisfaction and healthy performance or dissatisfaction and interaction illness. Developed diagnostics allow teams to understand if working together is on-track for success or will derail and wither early-on. Starting with inquiry and research for IBM clients and then observations with other enterprises and their clients value chain partners, there are observable patterns contributing to customer wellness and fitness across a constellation of enterprise activities. The good news: Most derailment factors are preventable. The bad news: Organization inertia and inappropriate incentives along with insufficient key performance indicators (KPIs) and service level agreements (SLAs) whether delivered by people or platforms continue to plague strategic relationships.
With support from:
Jim Spohrer - Board of Directors
https://www.linkedin.com/in/spohrer/
Christine Ouyang - Ambassador Leader
https://www.linkedin.com/in/christine-ouyang/
Michele Carroll - Executive Director
https://www.linkedin.com/in/mmcarroll/
Recording: https://youtu.be/W6JqyuXOC8Q
Slides: https://www.slideshare.net/slideshows/20240313-customerwellnessandfitness-issipambassadors-kevinclark-pptx/266786796
20240313 Customer_Wellness_and_Fitness ISSIP_Ambassadors Kevin_Clark .pptx
20240313 Customer_Wellness_and_Fitness ISSIP_Ambassadors Kevin_Clark .pptxInternational Society of Service Innovation Professionals
Progress_Update_and_BoardOfDirectors_Call
January 31, 2024
Michele Carroll, ISSIP Executive Director
Deb Stokes, ISSIP President
ISSIP Leadership - https://issip.org/issip-leadership/
Agenda
Welcome - Michele Carroll
President’s Welcome - Deb Stokes
-Recognize Outgoing President
-Vision for 2024
ISSIP 2023 in Review
Overall - key metrics - Michele Carroll
Events, Publishing - Jim Spohrer
Awards - Haroon Abbu
Ambassadors - Christine Ouyang
AI Collab Pilot - Debra Satterfield
New in 2024 - Vaishali Mane
- Give. Get. Grow! 2024!
ISSIP Community: Why I Joined, Best in 2023, Priority 2024
Institutional, BOD Members
Closing - Deb Stokes
Recording: https://youtu.be/QH80aMx2kJA
Slides: https://www.slideshare.net/slideshows/20240131-progressupdateboardofdirectorspptx/26601882220240131 Progress_Update_BoardofDirectors.pptx
20240131 Progress_Update_BoardofDirectors.pptxInternational Society of Service Innovation Professionals
20240117 MyTMe - The T-shape metric - ISSIP Workshop 1-17-24.PDF
MyT-Me Your Personal T-Shape Scoring App
ISSIP (https://www.ISSIP.org)
Presented by
Lou Freund, Ph.D.
ISSIP Fellow
Professor Emeritus
San José State University
LEFreund@T-ShapeSolutions.com
For support exploring the platform:
Email: LEFreund@T-ShapeSolutions.com
and/or
Connect on LinkedIn with Pavel Savva (add a message "MyTMe")
Pavel_Savva (https://www.linkedin.com/in/pavelsavva/)
Lou_Freund (https://www.linkedin.com/in/louis-freund-05150518/)MyTMe - The T-shape metric - ISSIP Workshop 1-17-24.pdf
MyTMe - The T-shape metric - ISSIP Workshop 1-17-24.pdfInternational Society of Service Innovation Professionals
ISSIP AI Collab 2023
Penn State University (PSU) Capstone Team
PSU 2023 Fall
PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/
*** Service Innovation Case Studies
Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf
Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/
Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx
Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf
Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/
ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf
ATM GitHub -
ATM Video - https://player.hourone.ai/f3c75b67d76d4244ae4e4a40de6f93cc
ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx
SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf
SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/
*** Playbook and other materials
Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx
Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx
Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx
Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx
Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv
*** Learning Factory Capstone Team:
John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8)
Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5)
Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/)
Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)PSU 2023 Final Showcase - ISSIP_AI_Collab.pptx
PSU 2023 Final Showcase - ISSIP_AI_Collab.pptxInternational Society of Service Innovation Professionals
ISSIP AI Collab 2023
Penn State University (PSU) Capstone Team
PSU 2023 Fall
PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/
*** Service Innovation Case Studies
Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf
Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/
Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx
Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf
Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/
ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf
ATM GitHub -
ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx
SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf
SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/
*** Playbook and other materials
Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx
Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx
Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx
Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx
Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv
*** Learning Factory Capstone Team:
John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8)
Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5)
Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/)
Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)PSU 2023 Final Presentation ISSIP_AI_Collab.pptx
PSU 2023 Final Presentation ISSIP_AI_Collab.pptxInternational Society of Service Innovation Professionals
ISSIP AI Collab 2023
Penn State University (PSU) Capstone Team
PSU 2023 Fall
PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/
*** Service Innovation Case Studies
Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf
Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/
Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx
Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf
Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/
ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf
ATM GitHub -
ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx
SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf
SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/
*** Playbook and other materials
Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx
Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx
Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx
Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx
Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv
*** Learning Factory Capstone Team:
John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8)
Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5)
Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/)
Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)PSU 2023 Final Report - ISSIP_AI_Collab.docx
PSU 2023 Final Report - ISSIP_AI_Collab.docxInternational Society of Service Innovation Professionals
ISSIP AI Collab 2023
Penn State University (PSU) Capstone Team
PSU 2023 Fall
PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/
*** Service Innovation Case Studies
Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf
Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/
Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx
Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf
Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/
ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf
ATM GitHub -
ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx
SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf
SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/
*** Playbook and other materials
Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx
Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx
Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx
Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx
Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv
*** Learning Factory Capstone Team:
John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8)
Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5)
Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/)
Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)PSU 2023 ATM Case Study Guide - AutomaticTellerMachine.pptx
PSU 2023 ATM Case Study Guide - AutomaticTellerMachine.pptxInternational Society of Service Innovation Professionals
ISSIP AI Collab 2023
Penn State University (PSU) Capstone Team
PSU 2023 Fall
PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/
*** Service Innovation Case Studies
Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf
Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/
Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx
Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf
Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/
ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf
ATM GitHub -
ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx
SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf
SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/
*** Playbook and other materials
Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx
Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx
Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx
Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx
Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv
*** Learning Factory Capstone Team:
John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8)
Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5)
Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/)
Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)PSU 2023 Service Innovation Case - Airplane.pdf
PSU 2023 Service Innovation Case - Airplane.pdfInternational Society of Service Innovation Professionals
ISSIP AI Collab 2023
Penn State University (PSU) Capstone Team
PSU 2023 Fall
PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/
*** Service Innovation Case Studies
Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf
Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/
Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx
Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf
Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/
ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf
ATM GitHub -
ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx
SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf
SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/
*** Playbook and other materials
Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx
Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx
Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx
Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx
Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv
*** Learning Factory Capstone Team:
John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8)
Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5)
Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/)
Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)PSU 2023 Service Innovation Case - SocialMedia.pdf
PSU 2023 Service Innovation Case - SocialMedia.pdfInternational Society of Service Innovation Professionals
ISSIP AI Collab 2023
Penn State University (PSU) Capstone Team
PSU 2023 Fall
PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/
*** Service Innovation Case Studies
Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf
Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/
Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx
Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf
Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/
ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf
ATM GitHub -
ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx
SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf
SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/
*** Playbook and other materials
Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx
Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx
Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx
Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx
Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv
*** Learning Factory Capstone Team:
John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8)
Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5)
Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/)
Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)PSU 2023 Service Innovation Case - Automobile.pdf
PSU 2023 Service Innovation Case - Automobile.pdfInternational Society of Service Innovation Professionals
ISSIP AI Collab 2023
Penn State University (PSU) Capstone Team
PSU 2023 Fall
PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/
*** Service Innovation Case Studies
Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf
Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/
Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx
Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf
Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/
ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf
ATM GitHub -
ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx
SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf
SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/
*** Playbook and other materials
Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx
Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx
Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx
Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx
Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv
*** Learning Factory Capstone Team:
John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8)
Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5)
Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/)
Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)PSU 2023 Final Playbook - ISSIP_AI_Collab.pptx
PSU 2023 Final Playbook - ISSIP_AI_Collab.pptxInternational Society of Service Innovation Professionals
NHH - FRONT LINES ON ADOPTION OF DIGITAL AND AI-BASED SERVICES
November 5, 2023
Speaker: Jim Spohrer (https://www.linkedin.com/in/spohrer/)
Host: Tor Andreassen (https://www.linkedin.com/in/tor-wallin-andreassen-1aa9031/)
Companion presentation: https://www.slideshare.net/issip/nhh-20231105-v6pptx
Intelligence Augmentation Reading List - Spohrer 20231008.docx
Intelligence Augmentation Reading List - Spohrer 20231008.docxInternational Society of Service Innovation Professionals
Panel: Financing AI for Climate
Thursday October 26 - 4:45-5:30 ET/1:45-2:30 PT (in person, online zoom)
Moderator: Jim Spohrer, program committee member (https://www.linkedin.com/in/spohrer/)
Co-Organizer: Peetak Mitra (https://www.linkedin.com/in/peetak/) [we should have 1-2 slide from you about you and your company, I can present for you or run a short video]
Panelist: James E. Mister (https://www.linkedin.com/in/jmister/)
Panelist: Honour Masters (https://www.linkedin.com/in/honour-masters-20428753/)
Panelist: Matthew Blain (https://www.linkedin.com/in/matthew-blain-vc/)
Panelist: Sylvia Spengler (https://www.linkedin.com/in/sylvia-spengler-26805650/)
Panelist: Erica Briscoe (https://www.linkedin.com/in/erica-briscoe-702a4511/)
AAAI FSS conference website: https://aaai.org/conference/fall-symposia/aaai-2023-fall-symposium-series/
AI & Climate subconference series: https://www.climatechange.ai/events/aaaifss2023
AAAI 2023 FSS - AI & Climate - Panel on Financing 20231026 v4.pptx
AAAI 2023 FSS - AI & Climate - Panel on Financing 20231026 v4.pptxInternational Society of Service Innovation Professionals
SSIP Ambassadors Annual Meeting - Round1 and Round2
Host: Christine Ouyang, ISSIP Ambassador Lead (https://www.linkedin.com/in/christine-ouyang/)
Round1 = Asia Friendly Time - Tuesday October 24, 2023 8pm ET/5pm PT)
Round2 = Europe Friendly Time - Wednesday October 25, 2023 (9am ET/6am PT)
ISSIP Ambassadors
https://issip.org/about-issip/community/ambassadors/
ISSIP blog - where we hope ISSIP Ambassadors will contribute an article in 2024
https://issip.org/blog/
Example Christine on Edge Cloud: https://issip.org/edge-computing-what-it-is-and-what-its-future-holds-for-us/
Example Utpal on 5G: https://issip.org/5g-and-future-of-communications/
Or if they lead an ISSIP Supported Conference with Best Paper Awards
Example ICServ: https://issip.org/2023-icserv-conference-awards/
Example HSSE: https://issip.org/2023-hsse-conference-best-paper-awards/
See conferences here: https://issip.org/2023-upcoming-conferences/
Self-Nomination - ISSIP Ambassador of the Year 2023
https://docs.google.com/forms/d/e/1FAIpQLSfBMV1h7_9BLPi3IvdSV88UgtATnisGXy9z3YpEbV84KgPkAw/viewform
Recording_Round1: https://youtu.be/zT7XR-KCOr0
Recording_Round2: https://youtu.be/-D8jtrcjhtQ
Slides: https://www.slideshare.net/issip/20231024-issip-ambassadors-annual-callpptx
GenerativeAI_Blog_Drafts: https://www.slideshare.net/issip/issip-ambassadors-20231023-v1docx20231024 ISSIP ambassadors annual call.pptx
20231024 ISSIP ambassadors annual call.pptxInternational Society of Service Innovation Professionals
ISSIP 2023 Discovery Summit: Tech for Good
Wednesday September 27, 2023 9am-11am PT
How can we guide development, understanding and implementation of technology to ensure benefit to people, business, and society?
Join us for our September 27 “Tech for Good” ISSIP Discovery Summit for an in-depth conversation on why and how technology can indeed be good for everyone. We’ll hear leading authorities from multiple perspectives - NGO, industry and academia with moderated dialogue and opportunity for engagement and interaction with the ISSIP community on this important topic.
Event Flow
Welcome – ISSIP President Utpal Mangla of IBM
2023 ISSIP Tech for Good Survey Findings – Michele Carroll, Executive Director – ISSIP (Click here to take 5 min survey!)
Keynote Address - “Multidisciplinary by Design: Leveraging diverse teams to advance innovation and equity” -- Carlotta Arthur, Executive Director, Division of Behavioral and Social Sciences and Education (DBASSE), National Academies of Sciences, Engineering and Medicine (NASEM)
Tech for Good Panel:
Moderator - Event Chair, Deborah Stokes of Dell Technologies and ISSIP Vice President
Panelists:
Vanita Wells, VP, Customer & Inventory Operations (Reality Labs), Meta
David Lee – Director Tech for Good Lab at Baskin Engineering School, UC Santa Cruz
Renee Yao – Global Lead, Healthcare AI Startups, NVIDIA
Nicole Reineke, Founder & CTO, SHIFT5.ai
Event Recording: https://youtu.be/GNU28N_B238
Event Presentation: https://www.slideshare.net/issip/20230927-techforgood-discoverysummitpdf
Event Survey: https://tinyurl.com/ISSIPTechForGood
Event Whitepaper: TBD - hhttps://issip.org/learning-center/white-paper/
Event Description: https://issip.org/issip-discovery-summits2/20230927 Tech_For_Good Discovery_Summit.pdf
20230927 Tech_For_Good Discovery_Summit.pdfInternational Society of Service Innovation Professionals
Title (Recording, Deck): 20230920 Best_Overall_Luna_XIO Arman_Maghbouleh Award_Talk
Best Overall Luna XIO, by Arman Maghbouleh
ISSIP Award Talk Series: https://issip.org/awards-excellence-in-service-innovation/
Wednesday September 220, 2023 @ 7:30am (7:30am PT, 10:30am ET, 16:30 CET, 11:30 JST)
Arman Maghbouleh (Luna XIO)
https://www.linkedin.com/in/arman-m6/
Summary: 2023 Excellence in Service best overall, Luna is the world’s first standard for BLE-to-cloud communications as a service
Slides: https://www.slideshare.net/issip/20230920-issipexcellenceaward-lunaxiopptx
Recording: https://youtu.be/DMBSPVJFqL0
Award Description:
2023 Awards - https://issip.org/issip-2023-excellence-in-service-innovation-awards/
Award Type: Overall Impact – Business, Society, Innovation
Innovation: Luna BLE-to-Cloud Protocol
Summary: Luna is the world’s first standard for BLE-to-cloud communications as a service. It is secure. It is bidirectional. It should’ve been devised ten years ago at the same time beaconing was introduced and indeed many have implemented BLE-to-cloud communication verticals but none have tried or succeeded in developing a standard that makes this connectivity open to (almost) any device and any application. As BLE (Bluetooth Low Energy) devices proliferate in an expanding IoT (Internet-of-Things) ecosystem, standards that enable XaaS (Everything as a service) are of increasing importance to enable advancing technical capabilities, business model benefits, and institutional arrangements to mitigate any potential harms.
Organization: Luna XIO, Inc. (https://lunaxio.com)
Primary Contact: Arman Maghbouleh (https://www.linkedin.com/in/arman-m6/)
Core Team: Alan Gous, Jeff Bazar, Mat Taylor, Greg Stanek, Manikandan Nambiar
Host:
Jim Spohrer, Member of Board of Director ISSIP
https://www.linkedin.com/in/spohrer/20230920 ISSIP_Excellence_Award Luna_XIO.pptx
20230920 ISSIP_Excellence_Award Luna_XIO.pptxInternational Society of Service Innovation Professionals
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