Service Delivery Index (SDI): for better understanding and improving performance of rural water services, Uganda
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Service Delivery Index (SDI): for better understanding and improving performance of rural water services, Uganda

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Presented at the Triple-S Annual Review and Planning Meeting (ARAP), Fort Portal Uganda, 6th-11th May 2013

Presented at the Triple-S Annual Review and Planning Meeting (ARAP), Fort Portal Uganda, 6th-11th May 2013

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    Service Delivery Index (SDI): for better understanding and improving performance of rural water services, Uganda Service Delivery Index (SDI): for better understanding and improving performance of rural water services, Uganda Presentation Transcript

    • Service DeliveryIndex (SDI)For better understanding and improving performanceof rural water services
    • WATER SERVICES THAT LAST …2THE PROBLEMStagnation in Uganda: The Sector Performance Report reports that rural water servicesare stagnant around 65% coverage with 80% functionality. In reality, however, some estimate that only 35% of the populationcan use reliable and improved water services Known for more than a decade is that:– most water committees only exist on paper;– hardly anybody pays for their water service;– a district has not the capacity to oversee and support 1000 waterpointsThe sector lacks in-depth understanding of what is wrong with the wayservices are provided and how it can be improved
    • WATER SERVICES THAT LAST …3THE CHALLENGE District needs to know how it can make water committeestake responsibility for managing the water points The NGO wants to know what capacity gaps to prioritise forthe new training programme in the Northern Ugandan region The Ministry needs to understand strengths andweaknesses in performance of District Water Offices to focus itssupportThe sector lacks an affordable methodology that can helpanalysing flaws in the service delivery model at all levels
    • WATER SERVICES THAT LAST …4THE INNOVATIONResearch and monitoring toolthat is:• easy to use by theMinistry, district and NGOs• affordable• flexible0.000.100.200.300.400.500.600.700.800.901.00Water service level Index and ReliabilityWater Service LevelReliability0%10%20%30%40%50%60%70%80%90%100%DistrictPlanningSupport andsupervison toserviceproviderConstructionand repairsupervisionMonitoring CoordinationandharmonisationService Authority scoresNot availableNegativePositive
    • WATER SERVICES THAT LAST …5THE SDI PROPOSITION: The sector can only increase coverage from 65 to 100% inthe coming years if it knows what the weak spots in the servicedelivery system are Investing in research and performance monitoring is neededto overcome stagnation in progress with rural water servicedelivery Tools and methodology can be affordable and easy to use