Managing people, managing myself   with emotional intelligence           Ioannis Nikolaou     Assistant Professor in Organ...
Yiannis is…        • Work & Organizational Psychologist        • Faculty member of AUEB                – Teaching courses ...
Why, why would he do that in his final                international game?Ioannis Nikolaou | http://about.me/nikolaou | ini...
Outline        • Introduction to the concept                – Main approaches on EQ        • EQ @ work                – Le...
Emotional Intelligence  How everything started?
What is Intelligence?            • Typically focused on                    –    analytic reasoning                    –   ...
One Definition of Intelligence        “Individuals differ from one another in their ability to        understand complex i...
Intelligence         • A fixed, stable characteristic         • A weak (?) predictor for                 – achievement    ...
More potent predictors of career                              success            • Examples:                    – Ability ...
A different kind of intelligence...        • When being smart is not enough        • Howard Gardner: “A different kind of ...
Characteristics of                                 Interpersonal Intelligence        •     The ability to understand peopl...
Characteristics of                                Intrapersonal Intelligence        • Seeker of meaning and purpose       ...
Introducing Emotional     Intelligence
WHAT IS IT?         • Emotional intelligence is a different way of being           smart.         • It includes knowing wh...
WHAT IS IT?        • It’s being motivated and remaining hopeful and          optimistic when you have setbacks in working ...
Intelligence                                       Emotional                                                              ...
Emotional Intelligence                                                           Daniel Goleman (born 1946) is an author, ...
Emotional Intelligence        Daniel Goleman: EQ as a wide array of competencies and skills        that drive leadership p...
Emotional Intelligence        • The capacity to process emotional information          accurately and efficiently, includi...
The four dimensions of EQ                                                  according to Salovey and Mayer                 ...
Perception and expression of emotions         The ability to perceive, evaluate and express his/her          and others’ ...
Use of emotions         The ability to use emotions effectively in order to          facilitate their own (and others’) t...
Understanding of Emotions - Empathy         Individuals with high empathy can easily understand          how other people...
Control of Emotions         The ability to control and manipulate emotions, to          “read” situations successfully an...
EQ @ Work
Leading with EQ     • EQ Leaders are:             – Visionary, inspiring and influencing             – Passionate to achie...
Leading with EQ                      Vision                                                                               ...
Managing-motivating people with EQ        • EQ Managers:                – Show interest to the team members               ...
More on EQ @ Work        • Performance        • Employee Development        • Training and trainability        • Teamwork ...
Managing myself with EQ
Managing emotions, stress, well-being        • Negative mood influences habits or          behaviours that have been accus...
Managing emotions, stress, well-being        “Individuals who can regulate their emotional        states are healthier bec...
Developing EQ skills
Can we develop EQ;                                                 Individual levelIoannis Nikolaou | http://about.me/niko...
How can organizations develop EQ?                                                                 Recruiting              ...
How can individuals develop EQ?• A few ideas…
Developing Perception and Expression of                           Emotions        • Becoming aware of your own emotional  ...
Developing Use of Emotions        • Generating a positive mood        • Getting into the right mood                – Feeli...
Developing Understanding Emotions                               (Empathy)        • Active listening        • Building your...
Developing Control of Emotions        • Think before you act (Ask yourself: “Is it worth          it?”)        • Staying o...
“Anyone can become angry--that is easy.              But to be angry with the right person, to             the right degre...
Managing people, managing myself   with emotional intelligence           Ioannis Nikolaou     Assistant Professor in Organ...
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  1. 1. Managing people, managing myself with emotional intelligence Ioannis Nikolaou Assistant Professor in Organizational Behavior Athens University of Economics & Business http://about.me/nikolaou inikol@aueb.gr twitter@nikolaou
  2. 2. Yiannis is… • Work & Organizational Psychologist • Faculty member of AUEB – Teaching courses in Personal Skills Development, OB/HR, I/O Psychology, etc. – Research on EQ, employees’ well-being, job search, recruitment & selection – HR Consulting and executive training • In the past – HR & Management Consultant • PricewaterhouseCoopers – Training & Development Manager • Egnatia BankIoannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  3. 3. Why, why would he do that in his final international game?Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  4. 4. Outline • Introduction to the concept – Main approaches on EQ • EQ @ work – Leading with EQ – Managing-motivating people with EQ • Managing myself with EQ – Managing emotions, stress, well-being • Developing EQ skillsIoannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  5. 5. Emotional Intelligence How everything started?
  6. 6. What is Intelligence? • Typically focused on – analytic reasoning – verbal skills – spatial ability – attention – memory – judgment • Murky concept with many definitions by many experts...Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  7. 7. One Definition of Intelligence “Individuals differ from one another in their ability to understand complex ideas, to adapt effectively to the environment, to learn from experience, to engage in various forms of reasoning, to overcome obstacles by taking thought… Concepts of intelligence are attempts to clarify and organize this complex set of phenomena” Neisser, U.; Boodoo, G.; Bouchard, T. J. , J.; Boykin, A. W.; Brody, N.; Ceci, S. J.; Halpern, D. F.; Loehlin, J. C. et al. (1996). "Intelligence: Knowns and Unknowns". American Psychologist 51 (2): 77.Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  8. 8. Intelligence • A fixed, stable characteristic • A weak (?) predictor for – achievement – job performance success – overall success, wealth, & happiness • Accounts for a major component of employment success according to a numbers of studies covering career success; maybe as much as 20-25%.Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  9. 9. More potent predictors of career success • Examples: – Ability to handle frustrations – Manage own/others emotions – Manage own social skillsIoannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  10. 10. A different kind of intelligence... • When being smart is not enough • Howard Gardner: “A different kind of intelligence…Multiple Intelligence” –Interpersonal Intelligence –Intrapersonal Intelligence Howard Earl Gardner (born 1943) is an American developmental psychologist, Professor of Cognition and Education at Harvard UniversityIoannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  11. 11. Characteristics of Interpersonal Intelligence • The ability to understand people • The ability to get along well with others • The ability to bring out the best in people • The ability to create harmony in a group • The ability to organize and direct others • Cooperative • Synergistic • Ability to resolve conflictIoannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  12. 12. Characteristics of Intrapersonal Intelligence • Seeker of meaning and purpose • Clear idea of beliefs and values • Ability to know one’s strengths and weaknesses • Capacity to look within and formulate a philosophy of life • Integrity and congruence between beliefs and real life is importantIoannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  13. 13. Introducing Emotional Intelligence
  14. 14. WHAT IS IT? • Emotional intelligence is a different way of being smart. • It includes knowing what you’re feeling and using your feelings to make good decisions in life. • It’s being able to manage distressing moods well and control impulses.Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  15. 15. WHAT IS IT? • It’s being motivated and remaining hopeful and optimistic when you have setbacks in working towards goals. • It’s empathy: knowing what the people around you are feeling • It’s a social skill - getting along well with other people, managing emotions in relationship, being able to persuade and lead others AND (most importantly) • It is malleable -trainable… and (should be) different from intelligence and personalityIoannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  16. 16. Intelligence Emotional Personality IntelligenceIoannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  17. 17. Emotional Intelligence Daniel Goleman (born 1946) is an author, psychologist, and science journalist. For twelve years, he wrote for The New York Times, specializing in psychology and brain sciences. He is the author of more than 10 books on psychology, education, science, ecological crisis, and leadership.Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  18. 18. Emotional Intelligence Daniel Goleman: EQ as a wide array of competencies and skills that drive leadership performance. • Self-awareness – the ability to read ones emotions and recognize their impact while using gut feelings to guide decisions. • Self-management – involves controlling ones emotions and impulses and adapting to changing circumstances. • Social awareness – the ability to sense, understand, and react to others emotions while comprehending social networks. • Relationship management – the ability to inspire, influence, and develop others while managing conflict.Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  19. 19. Emotional Intelligence • The capacity to process emotional information accurately and efficiently, including the capacity to perceive, use, understand, and manage emotions effectively (Salovey & Mayer, 1990) Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition and Personality, 9(3), 185-211. Professor John MayerProfessor Peter Salovey University of New HampshireYale University 20Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  20. 20. The four dimensions of EQ according to Salovey and Mayer 1 – Perception and expression of emotions Emotional 2 – Use of emotions for 4 – Control of Emotions Intelligence facilitating thinking 3 – Understanding of EmotionsIoannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  21. 21. Perception and expression of emotions  The ability to perceive, evaluate and express his/her and others’ emotions  These individuals can easily perceive and recognize their own (and others’) emotions when they are born, attending both verbal and non-verbal communication  They know their exact emotional state and can understand the relationship between their emotions and actions “The WHAT factor”Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  22. 22. Use of emotions  The ability to use emotions effectively in order to facilitate their own (and others’) thinking and solve problems effectively  Individuals with high use of emotions are independent and self-confident with a positive and optimistic attitude towards life, effective and persuasive individuals who are not afraid to take initiative  If something goes wrong they tend to act in order to improve things rather than waiting for something / someone else to intervene “The POSITIVITY factor”Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  23. 23. Understanding of Emotions - Empathy  Individuals with high empathy can easily understand how other people actually feel, attending both verbal and non-verbal communication of the other parties  They demonstrate sensitivity, appreciation and pure interest for others’ emotions and when someone needs their help they willingly provide it “The HOW factor”Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  24. 24. Control of Emotions  The ability to control and manipulate emotions, to “read” situations successfully and adopt our emotions appropriately  It does not mean denial or repression of true feelings or lack of spontaneity  High control of emotions means increased self- control and successful handling of impulsive/disruptive feelings “The CONTROL factor”Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  25. 25. EQ @ Work
  26. 26. Leading with EQ • EQ Leaders are: – Visionary, inspiring and influencing – Passionate to achieve extraordinary accomplishments – Generating excitement, optimism & enthusiasm – Behaving with integrity and humility – Concerned about others’ welfareIoannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  27. 27. Leading with EQ Vision Inspiration Passion Excitement Optimism Humility Integrity ConcernIoannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  28. 28. Managing-motivating people with EQ • EQ Managers: – Show interest to the team members – Treat them with respect and fairness – Understand employees’ individual needs/skills – Are goal-oriented, “doers”, driving others forward through personal exampleIoannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  29. 29. More on EQ @ Work • Performance • Employee Development • Training and trainability • Teamwork • Studies conducted by our team in Greece – Physical & Psychological health – Work stress and stress management – Change managementIoannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  30. 30. Managing myself with EQ
  31. 31. Managing emotions, stress, well-being • Negative mood influences habits or behaviours that have been accused for unhealthy conditions, such as smoking and drinking. • Several studies have also revealed a direct connection between intense emotions (especially anger) and cardiovascular consequences.Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  32. 32. Managing emotions, stress, well-being “Individuals who can regulate their emotional states are healthier because they accurately perceive and appraise their emotional states, know how and when to express their feelings, and can effectively regulate their mood states” Salovey, Bedell, Detweiler & Mayer (1999)Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  33. 33. Developing EQ skills
  34. 34. Can we develop EQ; Individual levelIoannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  35. 35. How can organizations develop EQ? Recruiting EQ individuals AssessingIoannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  36. 36. How can individuals develop EQ?• A few ideas…
  37. 37. Developing Perception and Expression of Emotions • Becoming aware of your own emotional expressions • Becoming aware of the feelings and emotions of others – Others’ facial expressions – Listening to emotions: Voice pitch and tones – Body languageIoannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  38. 38. Developing Use of Emotions • Generating a positive mood • Getting into the right mood – Feeling your feelings – Experiencing the feelings of others • Developing your imagination • Changing your mood quickly • Assessing the pros and cons of alternativesIoannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  39. 39. Developing Understanding Emotions (Empathy) • Active listening • Building your “emotional database” • Improving your emotional exposure / experience • Understanding the causes of others’ emotions • Showing active, sincere interest • Being supportiveIoannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  40. 40. Developing Control of Emotions • Think before you act (Ask yourself: “Is it worth it?”) • Staying open to emotions • Emotion management – Disengagement of emotions • Avoidance of emotions • Denial of emotions – Engagement of emotions • Emotional reappraisal • Emotional acknowledgment • Emotional integrationIoannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  41. 41. “Anyone can become angry--that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way… That is not easy” Aristotle, The Nicomachean EthicsIoannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
  42. 42. Managing people, managing myself with emotional intelligence Ioannis Nikolaou Assistant Professor in Organizational Behavior Athens University of Economics & Business http://about.me/nikolaou inikol@aueb.gr twitter@nikolaou

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