iKnow ISO Systems Diagram 2008

1. iKnow Company, Context diagram
Customer
Order Request
Advance
payment
Payment Advice
Customer
Invoice
iKnow Company
Order entry /
Sales & Billing
System
Packed
Products and Invoice Copy 3
Bill of Lading 2 (Shipping)
Picked Products
Finished Goods
Common Carrier
Warehouse
RAYMOND R. KOH (ISO 2008rv3.1)

2. Sales Order Customer
Mail order
request
Master File Master File iKnow Company,
Customer Advance
Payment payment Physical Data Flow
advice
Customer
1.0 Sales
Order
Credit advice
Customer
details
Diagram
Department Credit approval / 2.0 Credit
acknowledgement
Clerk rejection Department
Supervisor
Invoice Copy
Completed invoice
4 (Packing
copy 1 Invoice copy list)
1(Customer copy),2 Bill of
(Billing copy) & original lading
customer order 3.0 Shipping copy 1
Department
Clerk Bill of lading File
Invoice
copy 3
4.0 Billing
Department
Clerk
Invoice copy 1,2 Invoice copy
& Original 2 & Original
customer order customer Invoice Copy 4
Invoice
order Picked products
Copy 3
& Invoice copy 3 Invoice copy 3
Orders In-Process
(Packing list)
File
Order Pending
Product Price Shipped Order File
list File Master File
General Ledger
Master File
5.0 Accounts
Receivable
Daily batch totals Clerk
Monthly
Sales Invoice copy 2 &
Register Original customer
order
Carbon Copy
Accounts
6.0 General Sales register
receivable Master
Accounting File
File
Office
Packing slip,
Finished
Common Invoice copy 4 &
Goods
Carrier packed products
Warehouse
RAYMOND R. KOH (ISO 2008rv3.3)

3. Order Customer
Requisition Master File
Customer Advance Credit
payment
1.0 process
check iKnow Company,
Advance
payment request
order
Logical Data Flow
Credit 2.0 Process
rejection Credit Diagram
Credit approval
payment
details
3.0 Prepare Authorise picking
Invoice
customer,
billing &
original order
Packing
invoice Picked products &
invoice copy 3
4.0 Prepare
Shipment
Completed
Order Pending shipping invoice Orders In-Process
File
File
5.0 Prepare
Payment &
Control
Totals Bill of lading File
Product Price list Daily
File batch
totals
6.0 Prepare
Sales Accounts General Ledger
Register receivable Master Master File
Shipped Order Totals File -
Master File
7.0
Reconcile
Sales
Register
Sales register File Totals
Finished
Common Packed products &
Goods
Carrier Bill of lading
Warehouse
RAYMOND R. KOH (ISO 2008rv3.3)

4. iKnow Company Systems Flowchart
Customer Sales order department Credit department supervisor Billing department
Customer A
Reviewed
Customer order
customer order
Customer Original customer
mails /sends copy
Invoice copy 1 Order in-
order Customer process file
master file
Invoice copy 2
Review Credit
order check
C
A
Product price
list file
P2
Advance payment Prepare D
Prepare
advice payment
estimate
advice A
If credit is not approved
Enters
Invoice copy 3 current
Prepare customer Approved credit prices
Customer
acknowledgement & estimated
acknowledgement
customer order
Compare invoice
copy 3 with original
Prepare 4 standardised copies customer order
sales
invoice Original customer
copy
Invoice copy 1
Orginal customer
copy
D
Invoice copy 1 Invoice copy 2
D
A
Invoice copy 2
Invoice copy 3
Invoice copy 3
Completed Invoice B
copy 1
Invoice copy 4
P2 Daily
C
E batch
totals
Invoice copy 1 - Customer copy Order in-
Invoice copy 2 - Billing copy process file
Invoice copy 3 - Shipping copy
Invoice copy 4 - Packing list copy
P2
C F
RAYMOND R. KOH (ISO 2008rv2.5)

5. Finished Goods Warehouse Shipping department Accounts receivable department General accounting office
P1 P1 P1
B C E P1
F
Order pending
file
Invoice copy 3 Invoice copy 4 Original customer Account
copy receivable master
C
file
Invoice copy 2 Monthly sales Daily
register batch
Invoice copy 3 Update totals
Completed N
invoice
Pick packing list copy 3 & 4
products
Invoice copy 3 Posts individual
Total
ledgers to
Invoice copy 3 sales
bookkeeping
Completed Invoice copy 4 register
machine
packing list
P1
D
Prepare
sales
register
Transmits
invoice copy 3 The dashed line
Prepare indicates manual
bill of reconciliation of
lading the batch totals
Sales register file
Carbon copy
Pack
sales register
products Compare
monthly
Bill of lading and batch
Bill of lading 1 file totals
N
Bill of lading 2 Resolve
C discrepancie
Prepare
s if any
monthly
sales
register
General ledger
master file
Monthly sales
register
Common carrier
C
RAYMOND R. KOH (ISO 2008rv2.5)