In this session we’re exploring ways of understanding, gathering, recording and controlling the true costs of project administration. The principles we’ll be looking at apply to any type and size of professional services organisation working in any sector. We’re going to look at five best practice approaches that will help you achieve lasting cost savings. One of the areas we’ll touch upon I’m sure is close to your hearts -- and that’s how admin sometimes has a tendency to assume almost as much importance as actually delivering services to clients. I’m not going to suggest that good governance isn’t best practice…of course it is. But sometimes the reporting requirement becomes so onerous, managers run out of time to manage. There are costs and opportunity costs associated with the reporting imperative. There are also timing issues to think about -- issues are often only spotted when reports are complete, rather than at a time when they could be avoided. So, one of the key areas I’ll be taking you through today is the use of automated reporting to ease the burden and free managers up to manage and make a real contribution to driving the company forward rather than just burying themselves in post-events analyses and always looking backwards. The name of the game is project success and everything we’re looking at today is designed to help you guarantee that your company delivers nothing less than its best performance every time, on every project. Whatever field you work in this webinar will give you some ideas on how professional service delivery can benefit from failsafe systems that support the efforts of your fee earners and drive more profitable outcomes for your company.

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Better Business
Performance for
Professional Services
Organisations
How to control project admin costs
to deliver greater project value

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Administrative Processes should not be a
burden
Is Admin the Backbone to Company
Efficiencies or just a Burden?
 Reports are action documents, not light-reads
 But there are only so many hours in the day
 And so many people
 Who need to know so much
if the act of reporting itself becomes all-
consuming, then the value of doing it
evaporates….

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Admin
Information
Insights
Outcomes
The Backbone of Project Management
The Automated
Alternative
 Set requirements in advance for
smoother project delivery
 Survey the entire project portfolio
to benefit from economies of scale
 Reduce time on compiling
information, free time up to learn
from the information

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Improve Your ROO
Better Use of Resources
 Understand the status of the entire
Project Portfolio and overall Resource
Deployment
 Provide Real Time access across
any Device from any Location
 Accessibility drives the better use
of resource time
 The more you can see relevant
information, the more you can control
costs
 Deliver better, faster, more cost-effectively

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Improve Your ROI
Cost Savings Create Costs Savings
 Refocusing attention away from admin leads to more inspired
thinking
 Base actions on insights
 Quality use of time generates better results and that makes
more cost effective use of resources
 Results in higher quality project delivery
 Increases the Return in Investment in Talented Resource
 Avoid human error, trust the machine
 Control costs, avoid risks, address contingencies

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Project Success in Professional
Services
On Time
The top pressure [faced by project managers] is customers frequently changing their
minds mid project (41%). Professional services project managers can end up wasting time
and, most importantly, scarce resources to meet vacillating customer demands.
Aberdeen Group – Project Management in Professional Services
77%= Industry average
89%
On Budget
86%= Industry average
94%

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
5 Ways to Achieve Lasting Cost Savings
Tighter Admin Drives Greater Project
Profitability and Reduces Costs
 Automate everyday tasks
 Simplify change management
 See potential issues earlier
 Focus on process improvement
 Empower project teams and staff
Deliver best. Better.

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Streamline Administrative Tasks
Focus on your core skills
 Admin supports delivery: it doesn’t
replace it
 Automation liberates core skills –
focus on what you do well, and
do it better
 Delegate the tasks but elevate the
process
 Visibility → control → better ROI
 Streamline the way you do things

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Simplify Change Management
Avoid Panic and Respond to
Change Effectively
 Build in solutions to potential
changes in customer demand
 Scenario planning supports
contingency preparations
 Spot potential issues with
comprehensive visibility of
every detail
 Assess the impact of change and
manage customer expectations
 Keep your team connected

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Spot Potential Issues Earlier
Expect the Unexpected
 Define an issue resolution plan at the
start of the each project and
continually review
 Good contingency planning will
help absorb the shock and
maintain project progress
 Understand the wider picture
with Strategic Resource Management
 Minimise impact of change on project
costs
 One hub and everything links in

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Focus on Process Improvement
Take Back Control
 Minimise errors
 Streamline administration
 Improve project quality through
standardisation:
 Project planning
 Time and expense logging
 Risk management
 Contract management and billing
 Project status reporting

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Empower Project Teams and Staff
Improved Processes.
Drive Efficiency.
 Make all individuals more time
conscious and more time-efficient
 Drive better project delivery
 Focus on your greatest asset –
your people
 Become a great company to work for
 Deploy best practice and attract the
best staff

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
The Role of Technology
Empower the Business
• Professional Services Automation
(PSA) improves:
– Visibility
– Insight
– Control
– Accuracy
• A cost-effective project
management system saves
money, improves efficiency
and increases profitability
Visibility Insight
Control Accuracy

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Increasing Client Satisfaction, Increasing
Profitability

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Summary – Deliver Greater Project
Value
Control Your Costs. Control Your Destiny
 Consign hidden, unbillable, unnecessary costs to history
 leverage tighter admin as the backbone of better project delivery
 Automate everyday tasks: Visibility → control → better ROI
 Simplify change management – avoid major upheaval
 See potential issues earlier – plan for contingencies and manage
resources
 Focus on process improvement
 Empower project teams and staff

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Useful Resources
INCLUDES: Supporting
whitepapers, Webinars, PSO Insight blog and FREE trial
of KeyedIn Projects
Visit: www.keyedinpso.com

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Take a Free 15 Day
Trial Today
• Easy to adopt, easy to use
• Intuitive
• Minimise IT cost and
deployment effort
• Delivery is backed by
impressive Service Level
Agreements
• Interfaces with ERP, CRM or
financial/accounting software

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Questions and
Answers
Thank You
Email: ondemand@keyedin.com
Web: www.keyedin.com/keyedinprojects
Twitter: @keyedinprojects