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iTaNGO project information session slides

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Powerpoint slides from the iTaNGO information sessions that were implemented in May 2011 throughout Victoria.

Powerpoint slides from the iTaNGO information sessions that were implemented in May 2011 throughout Victoria.

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  • There is a wealth of information on the internet to help you and you staff with ICT planning. And now some of that has been bought together under the iTaNGO Knowledgebase. Plans, policies, templates for ICT planning can be found at www.iTaNGO.infoxchange.net.au   Further there are many applications available as web services that can assist with collaboration, data management and reporting and don't require you to make an investment up front. While free products and services make it possible for nonprofits to lower the risk of trying new technology, in the long run you'll have to pay to have precisely the right tools for supporting your mission.
  • As long as you thoroughly understand your organization's overall mission, strategy, and tactics and are willing to learn a little bit about the technology, you can keep your information technology plan on target.
  • If they're not they need to be. ICT planning is as important as business and financial planning. Maybe you should ensure that one of the positions on your board or committee is reserved for someone with ICT expertise. Your board or committee should also have an ICT committee that meets and reports regularly to the board or committee.
  • You need to formalise a staff ICT committee or working group and make sure that you meet regularly to give input to the senior management on strategic ICT issues. The committee should include a cross-section of staff - administration and finance, programmatic, secretarial. This should not just be a committee comprising the technically capable as you need to get you entire staff comfortable and up to speed with the technology issues in your organisation.
  • Ensuring those staff who are always around are well trained and understand the ICT can be one of your best investments. These are the staff members who are more likely to be there when problems arise and to know about the technical abilities (and phobias) of their colleagues.
  • There is a wealth of information on the internet to help you and you staff with ICT planning. And now some of that has been bought together under the iTaNGO Knowledgebase. Plans, policies, templates for ICT planning can be found at www.iTaNGO.infoxchange.net.au   Further there are many applications available as web services that can assist with collaboration, data management and reporting and don't require you to make an investment up front. While free products and services make it possible for nonprofits to lower the risk of trying new technology, in the long run you'll have to pay to have precisely the right tools for supporting your mission.
  • There are many quality social media services that you can subscribe too that will come directly to your desktop, laptop or mobile devise. You don ’t have to yourself be a tweeter or regular facebooker or blogger you can follow those in the know and make your own call about what could be good for your organizing. And if this does not appeal make a habit of reading the IT section of the newspapers as this will give you general information on what is going on with technology. And finally subscribe to the iTaNGO news services. (Don't worry if it seems over your head at first - you'll catch on! Everybody has to start somewhere.) And remember the delete key can be your best friend
  • It will, however, enable you to work more effectively. You will probably be able to do more work, of higher quality, with fewer person-hours. And this is pretty cute coming from the person who 24 years ago promoted electronic communication as being our savior.
  • The cost in person hours of using and maintaining non-standard or sub-standard configurations is astonishingly high, and donated equipment does not allow you to get consistency in your IT infrastructure. Similarly, donated or voluntary services maybe great while they last but what when the person has another priority? Beware of the database building or web site design services volunteered by a well intentioned friend of a member of the board! You may end up with something you can't use, can ’t support or maintain.
  • Is it a CEO who is resistant to technical innovations? A board of directors that hesitates to make the commitment to raise the money need for the IT infrastructure? Line staff who are already stressed and overworked, and can't stop to learn and implement new technologies? An inability to make outsourced IT consultants or in-house IT staff understand organisational processes? All the information technology in the world won't resolve these issues, if you don't address them at the organisational level.  
  • If you don ’t have good handle on your ICT budget it would probably surprise you that the tangible things – hardware, software and networks are not your main cost with ICT. The cost is having workers without adequate training to be able to use the technology. Mind you getting you staff trained will probably cost more than the tangible things as well. In the long run, IT training and support can account for more than 70% of your IT budget. However this is great investment and will deliver quality service outcomes. This is in some ways counter-intuitive fact of nonprofit life. The more visible IT assets, computers etc are not necessarily the biggest budget items.   Moreover, the cost of downtime for staff members who cannot work because obsolete equipment has crashed is high for many nonprofits.   In addition, the cost of good training for staff members is considerable, and yet the cost of wasted staff time due to lack of training is higher.
  • Two (2) of the 120 CSOs audited were working to an effective ICT development plan. 84% of organisations audited reported that they had no ICT development plan. 71% of metropolitan CSOs audited and 39% of regional CSOs had included ICT in their annual budgets. The average CSO budget for ICT was $6,392 per annum. • Training
  • email is the most common for of communication with little use being made of web 2 or social networking tools
  • Link through to ICT Planning and talk about resources in this. Finish with statement about ICT planning being delivered in the workshops.
  • Note Objectives are in pack.

Transcript

  • 1. Information Session for Community Service Organisations With Andrew Mahar, Executive Officer, Infoxchange Facilitated by: Tracey Ezard, Jessup Ezard Consulting Melbourne
  • 2.
    • Tracey Ezard
    • Facilitator, Jessup Ezard Consulting
  • 3.
    • Objectives from today
      • – Understanding of the supports that are available or possible through the iTaNGO project and from within the sector
      • – Role of CEO and governance in general within the journey
      • – Greater understanding of the general digital proficiency of our organisations and what could come next.
  • 4. Subtitle
  • 5.
    • Agenda
      • – Introduction and objective of session
      • – ICT as an organisational asset
        • – A CEO perspective
      • – Assessing our digital proficiency
      • – How the iTaNGO Project can help – Knowledge Base – Workshop – Communities of Practice – Demonstration Project
  • 6. iTaNGO empowers community service organisations to work with new technologies effectively.
  • 7. Demonstration Project Information Sessions Knowledge Base Workshops Communities of Practice
  • 8.
    • Benefits of iTANGO
      • – Provides support and resources for CSOs wherever they are in their ICT journey
      • – Easy to access resources
      • – Facilitation of sector engagement through workshops
      • – Opportunity for ongoing learning if involved in the Communities of Practice
  • 9.
    • Andrew Mahar
    • Executive Director Infoxchange Australia
  • 10.  
  • 11.  
  • 12.  
  • 13. Ten easy things for NGO Leaders Adapted from work by Deborah Elizabeth Finn
  • 14.
    • First easy thing for leaders
      • 1. Technical knowledge is not the main game for nonprofit leaders needing to direct and participate actively in IT planning and alignment.
  • 15. Second easy thing for leaders 2. Every organisational board/committee should be actively participating in the ICT plan development and monitoring.
  • 16. Third easy thing for leaders 3. Establish a staff ICT committee.
  • 17. Fourth easy thing for leaders 4. A dministrative assistants should be the linchpins of your IT infrastructure.
  • 18. Fifth easy thing for leaders 5. High-quality resources for ICT planning are available to nonprofits online at little or no cost.
  • 19. Sixth easy thing for leaders 6. Learn about and keep up with innovations in ICT, and think about possible uses for them in your organisation and networks.
  • 20. Seventh easy thing for leaders 7. Information technology, no matter how strategically you apply it, will probably never save your nonprofit organization any money but should produce productivity savings.
  • 21. Eighth easy thing for leaders 8. Be aware that donated hardware and services can cost your organisation more than paying for products or services in the long run.  
  • 22. Ninth easy thing for leaders 9. In many organisations many ICT problems are related to organisational development issues.  
  • 23. Tenth easy thing for leaders 10. Understand your real ICT costs and the digital proficiency of your organisation.  
  • 24. ICT as an Operational Asset Perspective From The Sector
  • 25.  
  • 26. Where did iTaNGO develop from?
  • 27. Snapshot of ICT in CSOs
    • – The majority of CSOs do not work to have an ICT plan
    • – CSOs are unaware of their ICT budgets.
    • – Half of CSOs do not provide a planned ICT training program for their staff
    • – Over a quarter of CSO staff nominated either lack of understanding or lack of IT support as a barrier to IT use
  • 28. Getting Smarter – Moving beyond email. – ICT is not just a tool, it’ s a strategic asset. – ICT is a path to efficiency, it helps to shape client services and ensures participation in professional networks. The buzz… – Cloud technologies – Social Media  
  • 29. Digital proficiency for CSOs and government
    • – Reduce the regulatory burden;
    • – Streamline interaction with government, clients and professional networks;
    • – Increase the capacity of community organisations;
    • – Encourage innovation and growth;
    • – Enhance the CSO role in the community;
    • – Facilitate coordination across government and the community sector.
  • 30. How digitally proficient is your organisation?
  • 31. ICT Planning
  • 32. ICT Planning
  • 33. ICT Alignment
  • 34. ICT Alignment
  • 35. Business Solutions
  • 36. Business Solutions
  • 37. ICT Procurement
  • 38. ICT Procurement
  • 39. ICT Training
  • 40. ICT Training
  • 41. Breadth of Access
  • 42. Breadth of Access
  • 43. ICT Support
  • 44. ICT Support
  • 45. Digital Proficiency Maturity Table
  • 46. Assessing our digital proficiency #Video clips inserted# ((insert video))
  • 47.
    • How the iTaNGO Project Can Help
  • 48. Demonstration Project Information Sessions Knowledge Base Workshops Communities of Practice
  • 49. Information Sessions
  • 50. Information Sessions Management is about coping with complexity. Leadership, by contrast, is about coping with change. John P. Kotter
  • 51. Information Sessions Knowledge Base
  • 52.
    • Knowledgebase
      • – Access iTaNGO via the DHS FAC site
      • – Then follow Resource link
      • – Then follow iTaNGO
      • – Then follow Knowledgebase
      • knowledgebase
  • 53. Information Sessions Knowledge Base Workshops
  • 54.
    • Workshops
    • – Designed for ICT- delegated staff to assist in working with ICT plan template and other resources to assist organisations transition their digital proficiency forward.
    • – Held in July through September around the state
    • – Group activity based
    • – Will inform creation of Communities of Practice
  • 55. Information Sessions Knowledge Base Workshops Communities of Practice
  • 56.  
  • 57.
    • Communities of Practice
    • Are an organic and developing community, driven by the needs of the group around the domain of ICT development
    • – The philosophy – The Wisdom of Crowds
    • – Self managed (supported in the project by an initial facilitated session and funding)
    • – Create connections and offer opportunities of collaboration and exploration
  • 58.
    • Communities of Practice
    • – Communities of Practice (CoPs) are groups of people which exist to build knowledge and expertise in a particular knowledge domain
    • – The iTaNGO project has provision for support of 10 CoPs across the state
    • – Case Study of each CoP to be presented at forum at end of year.
  • 59. Demonstration Project Information Sessions Knowledge Base Workshops Communities of Practice
  • 60. Demonstration Project – Demonstrate improved delivery of services and enhanced organisational capacity for CSOs through more effective use of ICT – Demonstrate how the effective use of ICT can significantly improve collaboration and network development amongst organisations working within communities
  • 61.
    • Where to next ?
    • Subscribe to the iTaNGO newsletter www.itango.infoxchange.net.au/subscribe