An Introduction to the University of Cambridge Computing Service

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Slideshow giving an overview of what we do and the services we provide to staff and students of the University of Cambridge

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An Introduction to the University of Cambridge Computing Service

  1. 1. University Computing Service Reception, Second Floor • 09:00-17:00 Mon, Tues, Thurs • 10:00-17:00 Wed • 09:00-16:30 Fri University Computing Service
  2. 2. Service Desk (Help Desk) <ul><li>The UCS Service Desk is open each week day and is available to everybody who is entitled to use the University Computing Service </li></ul><ul><li>Tel ephone : (7) 62999 </li></ul><ul><li>Email: Service-Desk@ucs.cam.ac.uk </li></ul>Help!
  3. 3. News Service <ul><li>UCS News provides a channel for all news from the Computing Service. News is available on the web or via a range of rss feeds </li></ul><ul><li>URL: http: //ucsnews . csx .cam.ac. uk/ </li></ul>
  4. 4. Hardware Support <ul><li>Hardware support provide a range of services. Book hardware in at Reception. </li></ul><ul><ul><li>Dell, Avantek & Apple hardware warranty repairs </li></ul></ul><ul><ul><li>Laptop & Desktop computer repairs </li></ul></ul><ul><ul><li>Data recovery </li></ul></ul><ul><ul><li>DS-Repair, contracted on-site desktop computer repairs </li></ul></ul><ul><li>Telephone: (3)34670 </li></ul><ul><li>Email: hardware-support@ucs.cam.ac.uk </li></ul>
  5. 5. Software Sales <ul><li>Negotiation of site and volume licence agreements </li></ul><ul><li>Software sales to institutions </li></ul><ul><li>Personal software for staff and students </li></ul><ul><li>Software licensing advice </li></ul><ul><li>CD/DVD Duplication and printing service </li></ul><ul><li>Email: [email_address] .cam.ac. uk </li></ul><ul><li>Telephone: (3)34695 </li></ul>
  6. 6. Macintosh Support <ul><li>McAfee Security for Mac, anti-virus software available free of charge </li></ul><ul><li>Friendly advice & support via Service Desk </li></ul><ul><li>Consultancies available free of charge </li></ul><ul><li>On-site work undertaken - standard CS rates </li></ul><ul><li>Email: mac-support@ucs.cam.ac.uk </li></ul>
  7. 7. Windows Support <ul><li>Anti-virus & security advice and support for Windows systems, currently McAfee, free of charge </li></ul><ul><li>Technical presentations and training as required. </li></ul><ul><li>Consultancies available free of charge </li></ul><ul><li>On-site work undertaken - standard CS rates </li></ul><ul><li>Email: Windows-Support@ucs.cam.ac.uk </li></ul>
  8. 8. Computing rooms <ul><li>There are five UCS-run computing rooms on site, available at all times to those with site access: </li></ul><ul><ul><li>Titan Teaching Rooms 1 & 2 </li></ul></ul><ul><ul><li>Balfour Macintosh Room </li></ul></ul><ul><ul><li>Phoenix Teaching Room </li></ul></ul><ul><ul><li>Phoenix User Area </li></ul></ul><ul><li>In addition there is a computing room available in the University Centre </li></ul>
  9. 9. Windows/Linux rooms <ul><li>The Titan Teaching Rooms 1 & 2 and the Phoenix Teaching Room contain dual-boot PCs with </li></ul><ul><ul><li>a wide range of software </li></ul></ul><ul><ul><li>scanner & printer </li></ul></ul><ul><li>The rooms are bookable teaching facilities but are open access at other times </li></ul>
  10. 10. Mixed platform rooms <ul><li>The Balfour Macintosh room, the Phoenix User Area and the Computing room at the University Centre contain a mixture of Macintoshes and PCs and also have: </li></ul><ul><ul><li>a wide range of software </li></ul></ul><ul><ul><li>scanner & printer </li></ul></ul><ul><li>The Balfour Macintosh room is a bookable teaching facility but is open access at other times. The Phoenix User Area is open access at all times. </li></ul>
  11. 11. Videoconferencing <ul><li>We offer a city-centre based professional studio as well as portable equipment for use on your own premises. Our service is available to staff and students of the University and its related institutions. </li></ul><ul><li>For general enquiries and consultancy, our office hours are 9am-5pm weekdays. Due to the nature of videoconferencing, with worldwide conferences and subsequent different timezones to be accommodated, videoconferences may will sometimes fall outside of these hours or days. </li></ul><ul><li>Email: videoconf@ucs.cam.ac.uk Telephone: (3)35477 </li></ul>
  12. 12. Specialist Services <ul><li>Assistive technology </li></ul><ul><li>Provides a wide range of advice, training and support enabling University staff and students with specific requirements to make effective use of information technology. </li></ul><ul><li>Literary/language support </li></ul><ul><li>Help with computing problems relating to the Humanities. </li></ul>
  13. 13. IT Training <ul><li>Regular training courses (free of charge to staff and students) </li></ul><ul><ul><li>Presentations </li></ul></ul><ul><ul><li>Statistical and mathematical software </li></ul></ul><ul><ul><li>Bibliographic and word processing </li></ul></ul><ul><ul><li>Design and desktop publishing </li></ul></ul><ul><ul><li>Web creation and management </li></ul></ul><ul><ul><li>Scientific computing; C; Fortran; Python </li></ul></ul><ul><ul><li>Screen recording </li></ul></ul><ul><ul><li>Project management </li></ul></ul><ul><ul><li>Networking - CCNA </li></ul></ul><ul><ul><li>Graphics and photos; and many more </li></ul></ul><ul><li>URL: http://www.cam.ac.uk/cs/training/ </li></ul>Instructor led Bespoke Self taught
  14. 14. Training facilities <ul><li>We have four training facilities. All are equipped with an instructor machine, projectors, sound systems, induction loops and Sympodiums with interactive whiteboard software. The charge is on a sliding scale. </li></ul><ul><ul><li>Titan Teaching Room 1 (40 seats) </li></ul></ul><ul><ul><li>Titan Teaching Room 2 (40 seats) </li></ul></ul><ul><ul><li>Phoenix Teaching Room 1 (25 seats) </li></ul></ul><ul><ul><li>Balfour Macintosh Room (15 seats) </li></ul></ul><ul><li>Email: training-facilities@ucs.cam.ac.uk </li></ul>
  15. 15. University Training Booking System <ul><li>It provides real-time information on training availability; users can browse training courses, book online, receive immediate confirmation of booking and view their own training records. For training planning purposes it offers a central point for reporting on training provision and evaluation. </li></ul><ul><li>URL: http://www.training.cam.ac.uk/ </li></ul>This service provides a single site for all users to find and book training courses delivered by participating providers University-wide.
  16. 16. Raven and Shibboleth <ul><li>User authentication for the University and beyond </li></ul>Single sign on Hundreds of sites URL: http://www.cam.ac. uk/cs/raven/
  17. 17. Email 40,000+ accounts 300+domains Spam and virus filters Mail clients & webmail Email forwarding & storage Hubbing & managed domains 1,500,000,000+ messages blocked URL: http://webmail.hermes.cam.ac.uk/
  18. 18. Streaming Media Service <ul><li>URL: http: //sms .cam.ac. uk/ </li></ul><ul><li>Email: sms-support@ucs.cam.ac.uk </li></ul>The World The University Your video or audio University Computing Service
  19. 19. Google calendars <ul><li>http://www.cam.ac.uk/cs/googleapps </li></ul>Google Apps @ Cambridge + = Web browser Calendar app
  20. 20. Managed Web Service <ul><li>http://www.cam.ac.uk/cs/instadmin/mws </li></ul>150+ sites .cam.ac.uk .ac.uk .org.uk .org
  21. 21. Falcon Content Management Service <ul><li>The Falcon Content Management Service creates individual websites in a managed environment, ready templated in the University house style and with a range of functionality already available. </li></ul><ul><li>URL: http://www.cam.ac.uk/cs/falcon/ </li></ul>+
  22. 22. Forum - the University Discussion Service <ul><li>Forum is the University’s Raven-authenticated discussion board, where you can initiate and participate in discussions and post to and view a range of advertisement groups. </li></ul><ul><li>URL: https://forum.cam.ac.uk/ </li></ul>
  23. 23. User Administration <ul><li>In 2009-10 </li></ul><ul><li>12, 303 new users arrived </li></ul><ul><li>11, 290 users left </li></ul><ul><li>2200 users returned </li></ul>
  24. 24. Photography and Illustration Service <ul><li>PandIS is the central service offering advice and support to help you in the design of publications, display and exhibition materials, photography and scanning. Book in work at Reception. </li></ul><ul><ul><li>Photography - black & white and colour printing, film processing and photography </li></ul></ul><ul><ul><li>Illustration - graphic design and illustration, poster production, scanning and stand hire </li></ul></ul><ul><li>URL: http://www.cam.ac.uk/cs/pandis/ </li></ul>
  25. 25. Print Room <ul><li>Printing and binding of paper publications and business cards for departments, colleges, and members and visitors of the University. Book in work at Reception. </li></ul><ul><ul><li>Lecture notes/Course notes </li></ul></ul><ul><ul><li>Technical Reports </li></ul></ul><ul><ul><li>Administration forms </li></ul></ul><ul><ul><li>Leaflets </li></ul></ul><ul><ul><li>Prospectuses </li></ul></ul><ul><ul><li>Conference reports </li></ul></ul><ul><ul><li>Theses </li></ul></ul><ul><ul><li>Dissertations </li></ul></ul><ul><ul><li>University house-style business cards </li></ul></ul>
  26. 26. <ul><li>Network Services run the physical links, the equipment and the service that makes up the University computer network. Wireless networking is a major part of the service </li></ul><ul><li>URL: http://www.cam.ac.uk/cs/network/ http://www.cam.ac.uk/cs/wireless/ </li></ul>Network Services Lapwing
  27. 27. Domain Name Service and NTP 80,000+ addresses Domain Name Service www.cam.ac.uk 131.111.8.46 Network Time Protocol Millisecond precision
  28. 28. Server Hosting <ul><li>URL: http://www.cam.ac.uk/cs/instadmin/hostedservers.html </li></ul>By the “slice” £400 / year Whole rack: £2,150 / year 1U ½A 1Gb/s

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