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2 nd Shared System Giant: McAuto ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What’s this got to do with McAuto? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Health Services Division (HSD) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

McAuto Breakthroughs in the 70s ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],HSD led the way in many areas in HIS systems back then:

McAuto Superstars ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Customer Service Ethic ,[object Object],[object Object],[object Object],[object Object],[object Object],Which approach was better? For hospital customers, McAuto’s was better, but for stockholders, SMS’. Check out the next slides:

Who Won the “Shared” Battle? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],These two shared system giants duke’d it out for decades; which one won? I worked at both and here’s my precis:

McAuto’s Ironic Fate ,[object Object],[object Object]

HIStory 12

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Editor's Notes