2. Basic Assumptions
Human beings tend to be self-centered
Give them what they want & they will gladly give you
what you want
Exercise: Conspiracy of kindness
3. 10 Simple Rules?
Warning: These “rules” are not as simple as it appears
because it requires a lot of introspection & HOTS
You have to be open to peer pressure & suggestions
You have to actively participate in transforming
yourself
Be guided by your personal vision & goals
4. Rule No. 1- Inward Preparedness
Start the day right by being mentally, physically &
spiritually prepared- pray
Find a corner where you can be alone & quiet for a
while
Discard fearful thoughts, imbibe inspiring ones
5. Rule No. 2- Outward Preparedness
Be at your best- take shower, wear appropriate uniform
& make-up (don’t forget to trim your nails)
Make sure your dress is properly ironed
Avoid heavy make-up
Check you shoes
6. Rule No. 3- Spa Readiness
Prepare the spa work areas such as the massage
tables, linens & massage paraphernalia
Make sure the floor is free of dirt
Wall & door glasses are spot-free & clean
Linens & towels are arranged impeccably
7. Rule No. 4- Information Readiness
Make sure you know the regular flight
schedules, boarding areas & other important flight
details
Anyone who approaches you would definitely have
something to ask
You cannot afford to be embarrassed & appear ignorant
on flight details
8. Rule No. 5- Don that habitual smile
A smile is contagious, do spread it around
As you profile a prospective client coming in- smile
Do not fake a smile- it is too obvious to hide
Smile to people even if they appear hostile
9. Rule No. 6- Practice Kindness
Always be in the look-out for opportunities to help
Find an old person walking w/ heavy luggage- offer to
help
Seek faces of persons who are lost & confused- guide
them
Cheer up a weary-looking woman- by greeting a toddler
tagging along side
10. Rule No. 7- Make passers-by
comfortable
Each one is anxious in getting to their boarding areas
Never block their way & offer massage
Avoid “Indian-pass”
Never stare at anyone, celebrities or not
11. Rule No. 8- Use magic words
Apply the formidable marketing tool of Jolibee & Mc
Do
Greet each one that comes your way
Thank Everyone that goes out of the spa
If possible, you thank them by name (check the
boarding pass!)
12. Rule No. 9- Avoid hard-selling
Always think before you speak
Never say, “Good morning sir, want to have a massage?”
Look for positive tell-tales before you offer massage
Be ready with the right answers, such as services & price
ranges, etc
13. Rule No. 10- Count your blessings
Be grateful in everything that happens, good or bad
As much a possible, keep unpleasant incidents to
yourself (but share it to your supervisors for their
guidance)
Do spread good experiences to your peers & superiors
Be cheerful at all times
14. In sum,
Practice makes perfect
Make kindness part of your whole-being
In doing so, you will surely reap your rewards